My Nightmare Pre-Order

[DHall15]

Just thought I would share my pre-order experience. I place my "pre-order" early Monday morning. I noticed that the shipping options were Free 2 day shipping and like $9 for overnight. I went with the 2 day and decided I would call them and explain that all their promos indicate a 4/29/10 ship date if ordered by 4/28/10. After 15mins on the phone getting to the right department they informed me that they could not change the pre-order and would have to cancel it. I was told that after 24hrs I go go back online and order it. Total call time day 1 48mins.
Today (24hrs later) still cant order it. Called again 1st rep told me that they could not cancel pre-orders, but "somehow mine did." He transfered me to sales to place the order because it would no longer be available for online order for me. Called sales, "Sorry you must talk to customer service" talked to customer service, "Sorry you can only pre-order online" Arghhhhhh! Transfered back to online sales the next guy told me to wait 2 more days and I would be able to order it again. Total call time day 2 46min.
So here I am going to wait a couple more days to order this phone, keep your fingers crossed that I can.
BTW he did mention that some will be shipping early, by which the orders were received. So if this is the case I would be getting mine early but not now.

 

[armoredsaint]

cool story bro

 

[dblack9]

moral of the story,
preordering is a waste of time.

 

[dvdivx]

It was such a pain in the ass to order mine that I'll deal with the $9 later. You would think they could handle the traffic on their website but no.

 

[Mike_B]

I feel your pain. I missed the free shipping deal and was greeted by multiple CS reps telling me if i cancel the order it will take 3 days to be able to place a new one.

I finally call 611 and they agreed to refund the $8.99 shipping. I've kept rechecking my order status to be certain the first CS reps (from sales and internet order land) didn't cancel my order!

Just call 611 and explain the situation about the free shipping.

 

[dvdivx]

I'm currently on Tmobile so calling 611 to tell them I need my Verizon phone sooner probably wouldn't work.

 

[Mike_B]

I'm currently on Tmobile so calling 611 to tell them I need my Verizon phone sooner probably wouldn't work.

Sorry, was referring to OP. In your situation, just wait until get the phone, or like be just be prepared to eat the $9.

 

[Jceinc]

I can't believe they are even charging for shipping... cheap asses

 

[nickacs]

moral of the story,
preordering is a waste of time.

BINGO! Winner winner chicken dinner LOL...

I just don't see all the fuss and rush about it. Sure, I've been waiting 4 months now to replace my POS BBPearl that works about half the time and will be getting the INC no matter what on the 29th.

In fact, when I walk into my local brick store at 9am on the 29th, I'll have my phone in hand before about 95% of the people that pre-ordered.
No need to sit around and keep opening the blinds every 5mins, checking my watch ever 2mins, taking time off from work, etc etc. Shiet, just go into work 15mins later and I'm done!

 

[cmsbored]

I can't believe they are even charging for shipping... cheap asses

You can just put in the free overnight code FREEOVERNT. it arent that hard

 

[sooper_droid12]

Why is anyone pre-ordering this phone? There will be plenty in stock. This isn't an Apple product with legions of fanboys waiting outside for one. We're officially 9 days from release and we haven't seen a single commercial. Best bet is that it won't get the kind of ad push that the DROID got, so you shouldn't have a problem. It's like the only people hyped up for this device are RIGHT HERE on this forum.

 

[kyler13]

You can just put in the free overnight code FREEOVERNT. it arent that hard

Exactly. Verizon isn't cheap, they just take advantage of the clueless. But don't blame them because you didn't do your homework. Now, for those paying attention:

You should never have to pay activation or shipping.

If you pay one, the other, or both, you did something wrong. Ask around. There's a promo code for free overnight shipping and depending on your timing (usually weekends online) activation is waved.

 

[nbrendal]

So cancel your order and wait a few days to reorder. You're going to get the device on the 29th regardless.

 

[Flaring Afro]

cool story bro

LOL reminds me of this.

 

[Crashumbc]

moral of the story,
preordering is a waste of time.

except if you were one of the lucky people to try and pre-order by phone yesterday morning...

then pre-order turns in to order through a screw up at verizon and your sitting there playing with your incredible right now

 

[mach1man]

except if you were one of the lucky people to try and pre-order by phone yesterday morning...

then pre-order turns in to order through a screw up at verizon and your sitting there playing with your incredible right now

Same thing happened to me. I'm using the phone right now

 

[Jceinc]

You can just put in the free overnight code FREEOVERNT. it arent that hard

That's not the point my good fellow but thanks for the shipping code I won't be using.

 

[Jceinc]

Exactly. Verizon isn't cheap, they just take advantage of the clueless. But don't blame them because you didn't do your homework. Now, for those paying attention:

You should never have to pay activation or shipping.

If you pay one, the other, or both, you did something wrong. Ask around. There's a promo code for free overnight shipping and depending on your timing (usually weekends online) activation is waved.

again, no shit, never mind lol

 

[radworm]

BINGO! Winner winner chicken dinner LOL...

I just don't see all the fuss and rush about it. Sure, I've been waiting 4 months now to replace my POS BBPearl that works about half the time and will be getting the INC no matter what on the 29th.

In fact, when I walk into my local brick store at 9am on the 29th, I'll have my phone in hand before about 95% of the people that pre-ordered.
No need to sit around and keep opening the blinds every 5mins, checking my watch ever 2mins, taking time off from work, etc etc. Shiet, just go into work 15mins later and I'm done!

Because everyone's situation is different. I go into work at 8am (before the store opens) and get off at 6pm. I don't have time to pick one up on lunch break. So I'll get it in hand while at work where it will be delivered right to me. Plus I don't have to f' with a MIR.

 

[DHall15]

Because everyone's situation is different. I go into work at 8am (before the store opens) and get off at 6pm. I don't have time to pick one up on lunch break. So I'll get it in hand while at work where it will be delivered right to me. Plus I don't have to f' with a MIR.

Exactly why I decided to order online. The phone would be in my hands no later then the 29 at 10am when Fedex arrives at work. I hate MIR's as well.

 

[triplegmax]

Why is anyone pre-ordering this phone? There will be plenty in stock. This isn't an Apple product with legions of fanboys waiting outside for one. We're officially 9 days from release and we haven't seen a single commercial. Best bet is that it won't get the kind of ad push that the DROID got, so you shouldn't have a problem. It's like the only people hyped up for this device are RIGHT HERE on this forum.

pre-order because it gets delivered to you and you dont have to wait at the store for it, no mail in rebate.

i mean if you love standing in line and dealing with mailing in for your rebate, pre-ordering is dumb!