"Please check back tomorrow"

[Phandroid1]

I've noticed that a number of pre-orderers have been getting this message (including me):

Order Status: We have received your order. Please check back tomorrow.

I thought I would start a thread to see if we can figure out what it means.

Order number: 327448***
Location: Chicago
Existing Verizon member who renewed with a 2E2 online. I'm not sure if the money has been charged yet.

 

[AndroiDad75]

Order Number: 327386***
Location: Ann Arbor
Existing Verizon member renewing with NE2 online for my Blackberry Curve. Also ordered one for the wife - moving from an env2. Money has not been charged yet - to credit card.

Ordered around 9am on the 19th.

 

[DominoHop]

Existing VZW using early upgrade.

Just spoke with a CSR - although he was very nice, he couldn't find my order anywhere. He gave me the number to online support (which wont be open until tomorrow) but thought I might have to re-order it. I will be calling my bank first, then online support, and will let you guys know what happens.

This is really frustrating though.

Order # 327469***
Houston
Ordered 4/21 around 6pm central

 

[Zëddicus]

Here is the status of your order.

Order Date: 04/20/2010
Order Number: 327443941
Order Status: We have received your order. Please check back tomorrow.

Order around 9pm central on the 20th. New account,number port and corp. discount.

 

[jonhapimp]

I'm pretty sure it's because they're not shipping anymore today

 

[AndroiDad75]

John,

I am not so sure. My status changed to that yesterday. And has been like that since. I think crimton said his changed to that late Friday evening.

 

[Jakaro]

So why are there 13 different threads on this exact topic? look it up people the one with almost 1000 posts!!! yeah same topic!

 

[DominoHop]

I believe there are still people getting shipping notices. But even then - just changing the status to processed doesnt mean it will ship immediately. It basically just means its paid for and good to go. Most people didnt even get tracking numbers until 24 hours after they received the processed message.

 

[DominoHop]

So why are there 13 different threads on this exact topic? look it up people the one with almost 1000 posts!!! yeah same topic!

link?

 

[AndroiDad75]

Not to start a fight, but not the same topic. That thread is about people getting their status changed and getting things processed and shipped. This one seems to be put together for those of us who don't have a status that states it was processed, and no one who has our status, from what I can tell, has had a tracking confirmation.

Looks like this thread was put together to see if there are commonalities and to try to figure the puzzle out. Also, I would imagine so that we don't clutter up the other thread.

Thanks though!!

 

[Jakaro]

Shipping Notification!! ( 1 2 3)
1st 6 of conf. #, date ordered, order status
my order has been processed. w000000t


so maybe 13 was exagerated, but there are topics already there..

 

[jlb0305]

I got that since I ordered on Friday. Pretty sure its because its a pre-order and they haven't shipped it yet as it lists (at least on mine) "or waiting for phone availability".

I ordered 2 Incredibles, 1 with NE2, on Friday 4/23 at 4:30 pm EST. In philly, pa

 

[AndroiDad75]

Right, for people waiting for their status to change. Ours already has changed, but not to the same status as everyone else. Thus trying to figure out why. That's all. And I would imagine they created this thread so that our trying to figure it out didn't clutter up that thread or, better yet, get lost in the fast moving pace of that thread.

I am thinking this thread is more of a sleuth type thread to figure out why we didn't get to play in the sandbox with the rest of the cool kids. :-D

 

[emmalina]

hmmmm did you guys all call and they couldn't find your order?or was it just Domino's? I know you have to wait until tom to call online ordering but besides them....

 

[DominoHop]

exactly - Jakaro, I've been on that thread all day posting numbers for people. The majority of people get the status that says their order has been processed and to expect it in 2-3 days. We began to talk about our status and why it was different from the others but communication on a specific topic other than processing is very difficult to keep up with on that thread. Hence, the birth of this thread. I'm not trying to be rude by any means but this status comes with an email saying our orders are in queue. Not the general shipping email that everyone else is getting. I will attempt to figure out why our orders are different tomorrow. It will be easier to get the message to the people that actually need it by having a thread for people that actually need it.

So thanks again Phandroid1!

 

[neverender]

Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.


c'mon- give me a "shipped"!

 

[DominoHop]

Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.


c'mon- give me a "shipped"!

haha you're still good for now. what's your order number? it might go through pretty soon. they've been going fast today. but be sure to come back to this thread if you get a "We received your order. Please check back tomorrow."

 

[emmalina]

I guess you should change the thread name to......"we have received your order" BUT....because I think ppl don't get it.....I am sorry guys...who knows maybe I end up here to when my number finally comes up...then I'll play in the sandbox of the not so cool kids too...lol....but I hope you find a solution by tom...hey and even if you have to re-order...their promise still stands for getting it on the 29th...STILL SUCKS!!!!;o(

 

[AndroiDad75]

Domino,

I called also and they couldn't find the order. Also, I have never received an email from Verizon, except for the one right after placing the order on the 19th. So you received an email about being in a queue? I have been checking both the inbox and the spam folder. nada, nothing.

 

[DominoHop]

I guess you should change the thread name to......"we have received your order" BUT....because I think ppl don't get it.....I am sorry guys...who knows maybe I end up here to when my number finally comes up...then I'll play in the sandbox of the not so cool kids too...lol....but I hope you find a solution by tom...hey and even if you have to re-order...their promise still stands for getting it on the 29th...STILL SUCKS!!!!;o(

Yeah, I was thinking the same thing about the title. Oh well, I hope you don't end up back here with us! haha. I feel like I'm in detention or something! We should have an answer (or six) by tomorrow. I'll be calling as soon as I wake up.

 

[tats_06]

I know everyone is anxious...but let's all stay friendly

 

[Kaelin]

My status changed to this today. Order Received, check back tomorrow. Not sure what it means. I am a new customer. Ordered 2 phones on a family plan and porting numbers from our old phones.

One problem I had was the credit card I used to initially order on the 19th was flagged as possibly compromised so I had to cancel the credit card. I called Verizon on Thursday and they said they couldn't change anything on my order yet. When I saw orders starting to process yesterday, I called back yesterday and they took my new credit card information. He told my they were going to be processing orders on Monday and Tuesday.

 

[DominoHop]

Domino,

I called also and they couldn't find the order. Also, I have never received an email from Verizon, except for the one right after placing the order on the 19th. So you received an email about being in a queue? I have been checking both the inbox and the spam folder. nada, nothing.

I did, about 5 minutes after my status changed. Along with some shameless advertising thrown in at the end, of course. Haha! Heres a copy:

Dear Valued Customer,

Thank you for choosing Verizon Wireless, America's most reliable wireless. We do appreciate your business.

Your order is currently in queue to be processed. In most cases orders are processed within 3 business days. If additional information is required before we can complete your order, you will receive a more detailed e-mail. If your order can be completed successfully, you will receive an e-mail confirmation that your order has been completed and shipped.

Important Order Information:
Internet Order Reference Number: 327469***
Location Code: 1456801
Order Number: 000493***
Order Date: 04/21/2010 23:51:19


Additional Questions/Support:

If you have any additional questions about this order, please contact us at InternetOrders@Verizonwireless.com or simply reply to this email. We are also available 8 AM to 9 PM Monday through Friday and 8 AM to 5 PM Saturday by calling 866-338-7390.

If you have questions regarding your bill or account, you can contact customer service through our website www.verizonwireless.com/contactus, by dialing *611 from your Verizon Wireless phone (airtime free), or by dialing 800-922-0204 from any other phone. Learn about the Verizon Wireless Worry Free Guarantee at www.verizonwireless.com/worryfreeguarantee

You might be eligible to call up to 10 numbers as much as you want without using Monthly Anytime Minutes! Setup Friends & Family today by logging into My Verizon. While there you can also pay your bill, check minutes used, view detailed usage, get answers to frequently asked questions, and much more! Reduce unnecessary customer service calls and register today at http://www.verizonwireless.com/myverizon.

Forgot to buy accessories? No problem, simply log on to www.verizonwireless.com/accessories at your convenience and get the latest accessories to fit your lifestyle.

Order Details:
Not Available

Thank you,
Verizon Wireless
Internet Order Processing
866-338-7390


wow...didnt realize i ordered at 11...thought i did when i got home from work at 6.... oh well...

 

[DominoHop]

When I saw orders starting to process yesterday, I called back yesterday and they took my new credit card information. He told my they were going to be processing orders on Monday and Tuesday.

I hope he knew it would come to this status...that would be nice if they go through and process monday or tuesday. But the CSR i talked to couldnt even find that I placed an order! And I'm now able to go through and order a phone with my upgrade again when before it was faded.

 

[crimton]

heres exactly what i did: i did an annual upgrade with my primary line. in other words i upgraded after a year on my two year contract. i got the ne2 pricing but not the credit. i used my debit card to pay which is a visa. i ordered on the 18th at about 10:30 cst. i then got this email on friday when my status changed to we have received your order check back tomorrow:



Dear Valued Customer,



Thank you for choosing Verizon Wireless, America's most reliable wireless. We do appreciate your business.



Your order is currently in queue to be processed. In most cases orders are processed within 3 business days. If additional information is required before we can complete your order, you will receive a more detailed e-mail. If your order can be completed successfully, you will receive an e-mail confirmation that your order has been completed and shipped.

nothing has changed since