Help Soft Keys Going Berserk

[thecja]

Just got a brand new HTC Incredible and the soft keys are constantly going berserk as if they are being sporadically pushed and I can't do anything because it just keeps jumping from screen to screen. I can't find anything about anyone having this problem online. I have removed and replaced the battery, no change. I have reset the factory settings, no change. Is there way to fix this?

 

[sdrawkcab25]

Just got a brand new HTC Incredible and the soft keys are constantly going berserk as if they are being sporadically pushed and I can't do anything because it just keeps jumping from screen to screen. I can't find anything about anyone having this problem online. I have removed and replaced the battery, no change. I have reset the factory settings, no change. Is there way to fix this?

you mean you got a brand new "refurbished" htc incredible? the htc incredible hasn't been manufactured in about 3 years, if not longer...

first thing i would do, is clean the optical trackpad, a damp cloth and compressed air should do the trick

 

[thecja]

It actually is completely unused. True that it wasn't manufactured recently, but fresh out of the box. I've tried cleaning it to no prevail, but I don't have canned air at the moment. Will try when I can. Any other thoughts? Thanks!

 

[sdrawkcab25]

It actually is completely unused. True that it wasn't manufactured recently, but fresh out of the box. I've tried cleaning it to no prevail, but I don't have canned air at the moment. Will try when I can. Any other thoughts? Thanks!

usually a dirty trackpad was the culprit for screen jumping... might want to try a touchscreen tester from the play store to see if it is registering phantom touches.

https://play.google.com/store/apps/details?id=multitouchpro.tests&hl=en

other than that, it would have to be some type of hardware issue, most pieces of the incredible can be replaced fairly easily.

 

[thecja]

I kept periodically trying to clean the trackpad, and finally it has improved. Occasionally it will jump, but not nearly as bad as it was. Thanks.