Help Just recieved phone, but have EMAIL issue!!!

[fish2587]

So I got the phone today. IT'S AWESOME. however, i've set up my gmail and school email accounts, seemingly without a hitch. I started getting emails right away. Then... i go to respond to the emails, through either account, and my email sending keeps failing! I sent it, then get a message a minute later saying they couldn't be sent. Any ideas why?? Thanks!

 

[jamor]

So I got the phone today. IT'S AWESOME. however, i've set up my gmail and school email accounts, seemingly without a hitch. I started getting emails right away. Then... i go to respond to the emails, through either account, and my email sending keeps failing! I sent it, then get a message a minute later saying they couldn't be sent. Any ideas why?? Thanks!

Great.

::cancels pre-order::

 

[Mike_B]

What is the exact error message? Are you getting undeliverable responses from your mail server?

 

[fish2587]

It simply says 'unable to send email'

 

[Mjcanton]

Sometimes this happens on computers too if they are set up incorrectly. Make sure everything is correct.

 

[Mr. Spontaneous]

Are you using wifi? Try disconnecting and sending again.

 

[fish2587]

nope not using wifi. how can i check to see if they're set up correctly? i mean, i can recieve emails no problem which leads me to assume there's not a set up issue...

 

[Mike_B]

Sounds like a configuration error. Check the server names/ports and try again.

 

[fish2587]

how do i know which port to put in?

 

[cmelton]

Your SMTP servers probably require authentication, which is probably not the default on the mail client.

 

[fish2587]

ok so when i verified the settings, the outgoing server settings could not be verified. says 'cannot connect to the mail server to verify your account information. your server is not responding. but it DOES verify incoming server settings. do the ports need to be the same for both?

 

[FrozenIpaq]

ok so when i verified the settings, the outgoing server settings could not be verified. says 'cannot connect to the mail server to verify your account information. your server is not responding. but it DOES verify incoming server settings. do the ports need to be the same for both?

Can you change the smtp server? It sounds like you have the wrong SMTP server information and thus cannot send outgoing mail. You'll have to look up your e-mail accounts SMTP seetings

 

[totaldis]

it depends on the server...
as far as google goes:
Configure your client to match the settings below:
Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Account Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your Gmail password

can't speak about your school.

 

[malice]

ok so when i verified the settings, the outgoing server settings could not be verified. says 'cannot connect to the mail server to verify your account information. your server is not responding. but it DOES verify incoming server settings. do the ports need to be the same for both?

I know IMAP can use different ports. I think default is 63 but my server uses 64.

 

[cuban11182]

Outlook 2003 - Gmail Help

Trying using the setup that you need for Microsoft Office.

 

[bjanow]

ok so when i verified the settings, the outgoing server settings could not be verified. says 'cannot connect to the mail server to verify your account information. your server is not responding. but it DOES verify incoming server settings. do the ports need to be the same for both?

Try using the IP of the smtp server on port 25.

 

[NKT]

Did you set them up manually or just put in your email address and password?

 

[fish2587]

ok so my gmail is actually working. it's just my school email and it's definitely with the outgoing server settings. does it matter if it's pop or imap??

 

[fish2587]

Did you set them up manually or just put in your email address and password?

put in email address and PW. asks for user name, password, STMP server (which for me, shows up as 'mix.wvu.edu'.), security type, and server port... incoming setup is fine, outgoing wont work

 

[bjanow]

put in email address and PW. asks for user name, password, STMP server (which for me, shows up as 'mix.wvu.edu'.), security type, and server port... incoming setup is fine, outgoing wont work

Outgoing server for you is:
exsmtp.systems.wvu.edu
use TLS if you get the option.

 

[fish2587]

Outgoing server for you is:
exsmtp.systems.wvu.edu
use TLS if you get the option.

it keeps saying my server is not responding this is frustrating.

i tried exsmtp.systems.wvu.edu which tells me it cannot connect to the mail server to verify info

then i tried exsmtp.wvu.edu and it says authentification failed. please verify username/password which are both correct. AHH

 

[armoredsaint]

it makes sense now, you're in West Virginia - i kid!

 

[bjanow]

it keeps saying my server is not responding this is frustrating.

i tried exsmtp.systems.wvu.edu which tells me it cannot connect to the mail server to verify info

then i tried exsmtp.wvu.edu and it says authentification failed. please verify username/password which are both correct. AHH

Don't get frustrated, you'll get it. Take a look at this page see if it helps.
Sending WVU Email from outside of WVU - Systems Administration - WVU Office of Information Technology

 

[fish2587]

GOT IT TO WORK!!! called my school IT people and i actually had to put in a different password that i use for another school thing.

THANK YOU ALL FOR YOUR HELP I REALLY APPRECIATE IT!!!

you guys can delete this thread if you need to

 

[bjanow]

Have you ever done this from outside the school. Pay attention the the requirement of a CentralID username and password.