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My order still not processed :(

darewinder

Member
Apr 25, 2010
53
13
ok here is what happened.

Ordered 4/24. My processing was "supposed" to be done on monday 4/26 according to the order number but bank of america decided to decline the charge thinking it was fraud.

Anyway i called internet support thing couple of times, at first they said nothing was wrong with my order and it was needed to be processed manually and he assured me that i would have it by 29th.

My 4th time calling this lady helped me alot, she changed the credit card number to make sure it doesnt happen again, and apperantly assigned me to a processor now my status says "your order is processing please check back tomorrw". She also said that my order should get processed and shipped out tomorrow 4/28 and i should have it by thursday.

anyone had this issue, any suggestions?
 
ok here is what happened.

Ordered 4/24. My processing was "supposed" to be done on monday 4/26 according to the order number but bank of america decided to decline the charge thinking it was fraud.

Anyway i called internet support thing couple of times, at first they said nothing was wrong with my order and it was needed to be processed manually and he assured me that i would have it by 29th.

My 4th time calling this lady helped me alot, she changed the credit card number to make sure it doesnt happen again, and apperantly assigned me to a processor now my status says "your order is processing please check back tomorrw". She also said that my order should get processed and shipped out tomorrow 4/28 and i should have it by thursday.

anyone had this issue, any suggestions?
If a VZW CSR says they show a completed order on their screen, you should be good to go.

When you say they changed the card number, I'm guessing you mean you used a different card that time, yes?



.
 
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If a VZW CSR says they show a completed order on their screen, you should be good to go.

When you say they changed the card number, I'm guessing you mean you used a different card that time, yes?



.

i gave them a different card to charge it on, but they still hasnt charged yet. If, I dont get it processed and ship same day tomorrow im just gonna cancel the order :mad:

people who ordered after me got their phones ALREADY and mine is still not processed
 
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Look at mine:

Here is the status of your order.
Order Date: 04/22/2010
Order Number: 32749XXXX
Order Status: Your order is currently being processed, please check back tomorrow.

I have called 5 times and been told any thing from, "He have completely sold out of that phone." to "You should still have it on the 29th." It has been processing for 4 days now.
 
Upvote 0
Look at mine:

Here is the status of your order.
Order Date: 04/22/2010
Order Number: 32749XXXX
Order Status: Your order is currently being processed, please check back tomorrow.

I have called 5 times and been told any thing from, "He have completely sold out of that phone." to "You should still have it on the 29th." It has been processing for 4 days now.

Exactly the same boat I'm in. My order is 32748XXXX.

I'm starting to doubt that I'll get the phone tomorrow. My Zagg protector shipped. The memory card from Newegg shipped. But no phone....

Thanks for nothing VZW... :mad:
 
Upvote 0
verizons customer support is actually one of the better one's, but they just got overwhelmed with these incredible orders. But still thats no reason to not my process my order.

BTW update, i got an email saying that my order has been processed and no updates can be given at this time however, verizon wireless order status and my cc hasnt been charged yet. If i dont see anything in an hour im calling every 20 min till i get a tracking number :mad:
 
Upvote 0

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