Help Camra images damaged at the Bottom

[gapi]

Pictures Damaged.

Look at the bottom of the frame



Do I need to return the phone?

 

[jlede]

Does that happen on every picture you take

 

[kman9637]

Firstly, wipe the camera with a microfiber cloth (kinda like the ones for eyeglasses- those will work), to remove any possible debris. If the problem persists i'll need a little info. Have you dropped it at all? Is the lens scratched? How long has it been doing this? Also, take a picture with the front camera to see if the software can't render it. Lemme know.


(Sorry for how unorganized that paragraph was lol)

 

[gapi]

Firstly, wipe the camera with a microfiber cloth (kinda like the ones for eyeglasses- those will work), to remove any possible debris. If the problem persists i'll need a little info. Have you dropped it at all? Is the lens scratched? How long has it been doing this? Also, take a picture with the front camera to see if the software can't render it. Lemme know.


(Sorry for how unorganized that paragraph was lol)

Thanks Guys,

No drops.
I am a photographer so the clean lens is a given.
It happens on both cameras.
When I open the image in Photoshop I get the following error message before it will open it.

 

[kman9637]

How long has it been doing this? Ever since you got it, or recently? Considering both cameras have the problem, it must be the software responsible fur rendering the image... Let me see if I can come up with a solution.

 

[kman9637]

My best bet is to back everything up and factory reset. I'd the problem persists, then it's time due warranty repair. Surrey that's the best I could come up with. Keep me posted.

 

[ktriebol]

I agree that it sounds like the problem is with the camera system software. You might just hold off doing anything until you get the 4.4.3 update and see if that fixes it.

 

[gapi]

Thanks Guys,

I have been waiting to unroot and go back to stock to make sure. I have and the problem persists.

Google Play Support, although not 100% sold thinks its a Adobe PhotoShop compatibility issue.

Well in part they are correct. If Adobe Photoshop sees a corrupt file, no matter how small it is you will get the warning. In my case its small enough I can still proceed.

Other image viewers may not even notice and display.

My support issue ticket is still open.

I have consulted with PhotoShop boards and they agree with the below.

Here is where I lose. The camera outputs 2448 x 3264 images.
In photo shop the corrupt image is the same as the N5 spec @2448 x 3264 and if I crop out the bad part it reduces it to 2448 X 3240. I lose!

So in my reply to the follow up email I am supposed to get that will go directly to the tech I spoke with, I am going to state my case and ask him to send me a file from a known good N5 so I can compare.

As a photographer that uses imaging devices professionally, with Photoshop and Sony Vegas Pro, I do not intend to go down silently over my 24 pixels of resolution. I want a replacement.
Here is an example I resized to fit better here. Look at the very bottom.
You can see the slice came out of the portion where the DVR is and replaced the bottom 24 pixels with it.

If opened in Windows Photo Viewer or any other lesser program its not seen. PhotoShop sees the corruption in the file and notifies.

 

[gapi]

Google Play Has Sent Out a Replacement.

In a nutshell, Photoshop does not over look any truncation or corruption and displays the warning and the image as is.

I am not sure why other programs like Microsoft Photo Viewer and such simply display the image without error or displaying the strip at the bottom as my case.

Adobe says the file is corrupted somehow and its not a compatibility issue. I have tested images from my Galaxy Nexus, An S2, a Moto-X, all are fine.

The proof will be in the new one I hope.