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Dust Under the Glass?

rswheaton

Well-Known Member
Oct 13, 2009
183
9
Does anyone else notice any dusk under the keypad? If you lock the phone so the screen so it is dark and then look towards the edges of the glass in direct light do you see the dust? I am wonder how bad this is going to build up over time? Outdoor in the sunlight makes it very easy to see. It has only been a week and mine is very visible.
 
Does anyone else notice any dusk under the keypad? If you lock the phone so the screen so it is dark and then look towards the edges of the glass in direct light do you see the dust? I am wonder how bad this is going to build up over time? Outdoor in the sunlight makes it very easy to see. It has only been a week and mine is very visible.

Yeah I have dust building up under my screen too...
 
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Does anyone know if the lcd is supposed to be sealed? I merely keep my phone in my jeans pocket and have dust accumulating in the lower left portion of the screen, which is exactly what happened with my motorola
i'm a bit disappointed...the build quality seems solid and should last past the 2 year contract but i'd hate to be without a phone for weeks because I have to send it away for cleaning repairs, while under warranty.
 
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I have dust on the lower left portion of the screen too. I have mine in my old Touch Pro case, so I don't think that makes a difference. People have said that HTC is aware of the "issue" and you can exchange it.

Look here:

Dust in the screen after 2.5 days......
nice find.

I just now noticed that the side where dust is entering, the glass is raised above the plastic housing unlike the other sides that are recessed. so, it's obviously a manufacturing flaw where the adhesive wasn't properly applied. You can visually see this or check by just running your fingernail on the glass towards the housing.
 
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nice find.

I just now noticed that the side where dust is entering, the glass is raised above the plastic housing unlike the other sides that are recessed. so, it's obviously a manufacturing flaw where the adhesive wasn't properly applied. You can visually see this or check by just running your fingernail on the glass towards the housing.

Hmmm mine seems evenly and very slightly recessed on both sides of the screen. No dust as far as I can tell. There is however a small rattle sound on the upper back of the phone when I set it down, as mentioned. Doesn't bother me much though.
 
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hm i thought the rattling was from the vibration motor...maybe the weight on the motor isn't supposed to move when not running.
i now have a fairly decent amount of dust that's filling the entire screen...i should probably drive the fair distance to get a replacement lol...hopefully it wont have the same problem with one corner of the glass coming out/dust getting in.
 
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I'm starting to get a bit of dust under mine as well. But you guys taking them back and exchanging them already are probably going to have this happen again. While HTC support has acknowledged the issues, I highly doubt a new version of the phone with this issue fixed has made it to any retail stores yet. They're probably still selling their first or second shipments of the phone.

I'm personally going to wait a little longer. It's an acknowledged problem from the manufacturer, so taking it to a Sprint store, no matter where you originally bought it, should get you a new one at any time.

Either way, if you've got the $69 Everything plan from Sprint (which I would think the majority of Hero users got), you'll qualify as a Premier customer in 3 months which entitles you to an upgrade after only 1 year instead of 22 months. Personally I'm probably just going to wait it out a year and get whatever's available then. Lots of Android phones coming out soon and they'll only get better! :)
 
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I noticed dust under my glass a couple of days ago. It's in the upper lefthand corner mostly, and I'm thinking somehow it is getting in around the speaker grill, or possibly through the earphone jack. Like others in this thread, I'm going to wait awhile longer before turning it in for a new one. I have purchased the insurance as well, so I don't think I'll have a problem no matter what.
 
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I just got my replacement today. There is an obvious difference between the screen on my original and the screen on the new. The new one is much more recessed.

This phone has the same rattle on the upper back of the phone though. Guess that's just a part of the phone.

I believe the camera is what's causing the rattle. I could be mistaken, but I thought I read on here that someone suggested it could be the shutter/autofocus that causes the rattle. They all do it. Doesn't bother me at all.
 
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I believe the camera is what's causing the rattle. I could be mistaken, but I thought I read on here that someone suggested it could be the shutter/autofocus that causes the rattle. They all do it. Doesn't bother me at all.

Lol i didnt even notice the rattle till i picked my hero up and shook it just now...
I will be RMA'ing my phone anyway prob to get the Moment
 
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