Too Funny..had to share

[SoCal64]

I have the Droid Eris and have to share my experience with the VZW rep I spoke to on the phone. My billing was screwed up some but after it got resolved I asked her about the 2.1 update.

I know the update is a beaten dead horse but this is funny.

ME: Any idea when the update is coming out?

REP: You can go to your local store and they can put the 2.1 update on the phone for you?

ME: I haven't heard that...it's not mentioned on the website that 2.1 is available

REP: We don't post news like this as a rule.

ME: LMAO..of course not..that would make too much sense. So I can go into the store to have Android 2.1 on my phone then?

REP: Yes but they might charge you $5.00 for the update.

That's the meat and potataoes of it...we talked a few more minutes. I laughed when I got off the phone.

Out of curiosity I called the local VZW store about the info I received. They said they didn't have the update and even if they did they don't upgrade phone OS in the store.

Just another spectacular BS run around brought to you by the fine folks of VZW.

I am so tempted to buy out my contract and move on...this is idiotic.

 

[smacky]

Just understand VZW, for the most part, has the best coverage and the data speed to go with it. GayT&T has a faster network, but with the issues with the iPhone users and their data usage, coupled with shit coverage really cancels out the speed pro.

T-Mobile. You probably wouldn't have enough bars to make a call to a store to ask about 2.1 with them.

And Sprint...does anyone even care about Sprint anymore? Overpriced phones, but great plans, but average coverage. Phone selection blows.

Don't buy out your contract. I don't work for VZW, but I've thought about jumping ship before and being down that road, VZW customer service and ignorance is all you have to put up with to get great coverage and speed combos.

Not to insult people in that field, but you don't even need a high school diploma to work at VZW. There are tons of high schoolers working there. They're really not the best people to ask about updates seeing as how they probably took whatever job they could for financial reasons.

 

[sean connery]

Nice! I like the "they might charge you 5 bucks" part.

 

[Frisco]

I am so tempted to buy out my contract and move on...this is idiotic.

I've of late adopted the policy of requesting the rep's source of information, once they volunteer knowledge of the OTA.

Most often I'm hearing, "..it came down through tech support," "..everybody knows now," "..HTC sent out a memo," and my favorite, "..we're tying to keep this just among our store customers." <--- love that, makes me feel so special

 

[thenestor]

Nice! I like the "they might charge you 5 bucks" part.

I need to start offering this service to my friends who also have Erises, and charge them 5 bucks!

 

[hookem]

REP: You can go to your local store and they can put the 2.1 update on the phone for you?

ME: I haven't heard that...it's not mentioned on the website that 2.1 is available

REP: We don't post news like this as a rule.

ME: LMAO..of course not..that would make too much sense. So I can go into the store to have Android 2.1 on my phone then?

REP: Yes but they might charge you $5.00 for the update.

Now that's improv at it's best!

 

[Bishop]

I need to start offering this service to my friends who also have Erises, and charge them 5 bucks!

See, that's not cool!

Although I'm glad you said that cuz it's a pretty cool idea I may try out

 

[AndroidFantic]

I called in today because someone stole my phone. The rep was a nice lady and me if i would like to buy the incredible but i told her that i already have it and she said ohh thats nice that phone is awsome and i asked her have you heard about the Ally and she said yes and i said may i ask if it has the snapdragon and she said yes so looks like i know what phone ill be rocking in 3 months lol

 

[WARRIIOR]

It amazes me how little VZW reps know.

 

[cableguynoe]

I am so tempted to buy out my contract and move on...this is idiotic.

It amazes me how little VZW reps know.

I wouldn't be so amazed. Would an AT&T employee be fully aware of any updates coming to the iPhone?

Would the dealership service be aware of recalls to my car? (Once took my car in 3 times for service before I asked them if there were any recalls and they checked and "'oh yeah" )

Customers aren't really supposed to know about updates. They're just supposed to feel special after they receive them.

It's not good business for customers to know that the product they have could be better. Might lead people away from their current product i.e. Incredible or god forbid iPhone

 

[smacky]

I wouldn't be so amazed. Would an AT&T employee be fully aware of any updates coming to the iPhone?

Would the dealership service be aware of recalls to my car? (Once took my car in 3 times for service before I asked them if there were any recalls and they checked and "'oh yeah" )

Customers aren't really supposed to know about updates. They're just supposed to feel special after they receive them.

It's not good business for customers to know that the product they have could be better. Might lead people away from their current product i.e. Incredible or god forbid iPhone

For the iPhone thing, yes, we know updates are usually scheduled around the June timeframe. Every year it has been this way. They are announced and then updated and all the features are known beforehand. By the average user? I dunno, but there are blogs dedicated to finding this kind of information out. People not knowing what firmware their phone is running or what OS or how to basic housekeeping on the phone is like someone not knowing how to change a tire or change the oil. Is it necessary? That depends on who you ask. Put the level of ignorance, I think is the same.

Second, ask the families of those killed by Toyotas if they feel special for current Toyotas getting recalled. Car recalls are known on a national level because the government has a hand in it. If you dealership is full of ****sies that didn't know there was a recall, you need to find a new dealership.

In this day and age with Twatter, BookFace, and blog, companies no longer have control over how much information they make available to consumers. Someone within will leak it, or someone from the outside will get a hold of it. Ask Mr. Chen of Gizmodo how his 4G prototype is doing.

Knowing all this information is a gift and a curse. Most people are too stupid to know how to take the information made available to them and make something rational out of it.


Sprint had "internal documents" leaked mentioning 2.1. Whatever the hell this is we're linking each other to means nothing.

Droid documentation was leaked twice before it was actually out. First time was server issues, second time was....? Anyone?

Sprint phones have been pushed back to Q2 now but what has VZW explicitly said about their phone(s)?

 

[hookem]

+1 Very well put, Smacky.

 

[WARRIIOR]

I wouldn't be so amazed. Would an AT&T employee be fully aware of any updates coming to the iPhone?

Would the dealership service be aware of recalls to my car? (Once took my car in 3 times for service before I asked them if there were any recalls and they checked and "'oh yeah" )

Customers aren't really supposed to know about updates. They're just supposed to feel special after they receive them.

It's not good business for customers to know that the product they have could be better. Might lead people away from their current product i.e. Incredible or god forbid iPhone

I'm pretty sure if I was in that industry I would make myself knowledgeable enough to read, find, sort information. I don't know maybe I take my job to serious but you're in retail, how about you educate yourself as to what is relevent with your product. I really don't think that is earth shattering or to much to ask. I can walk into almost any VZW retail store and know more than the reps and as much as the Managers, can someone walk into your job and do that as well? If so, you are short changing your company.

 

[cableguynoe]

Second, ask the families of those killed by Toyotas if they feel special for current Toyotas getting recalled. Car recalls are known on a national level because the government has a hand in it. If you dealership is full of ****sies that didn't know there was a recall, you need to find a new dealership.

I wasn't saying that they shouldn't let you know about recalls... simply stating what happened to me. Fortunately, in my case it was something minor.

I'm pretty sure if I was in that industry I would make myself knowledgeable enough to read, find, sort information. I don't know maybe I take my job to serious but you're in retail, how about you educate yourself as to what is relevent with your product. I really don't think that is earth shattering or to much to ask. I can walk into almost any VZW retail store and know more than the reps and as much as the Managers, can someone walk into your job and do that as well? If so, you are short changing your company.

I have LIVED thorough this kind of thing. I have worked for the cable company for MANY years and you have no idea how many times i have been burned by my company for giving dates. From when people wanted to know when high speed internet was going to be available back in the early 2000's, to now wanting to know when certain channels will be released in HD.
Back in 04 i coundn't walk through my town with my company shirt on because we had promised high speed and didn't deliver... not even close. And DSL was also not available either! Customers were brutal!! I couldn't pump gas without getting hit up. I would change shirts before stopping by the grocery store on my way home form work. Even when i finally did know the date... i would not tell customers. And still dont.
They'll get it when it's available. Simple as that!

That is why i dont blame Verizon for not telling employees of a date... even if they think they have one. Or employees who know the date of telling their customers. Because if they tell you a date and it doens't come... guess who you are going to go looking for?
And the worst part is they will not have an answer. But they are blamed just the same.

I do take care of my customers and give them as much information as I can about the services we offer. But as far as dates... i just say it's coming...
I can promise you WarrIIor that you will never know more about my work than I do. However, if you ever hit me up in the street, you might walk away thinking you do.

 

[WARRIIOR]

I wasn't saying that they shouldn't let you know about recalls... simply stating what happened to me. Fortunately, in my case it was something minor.




I have LIVED thorough this kind of thing. I have worked for the cable company for MANY years and you have no idea how many times i have been burned by my company for giving dates. From when people wanted to know when high speed internet was going to be available back in the early 2000's, to now wanting to know when certain channels will be released in HD.
Back in 04 i coundn't walk through my town with my company shirt on because we had promised high speed and didn't deliver... not even close. And DSL was also not available either! Customers were brutal!! I couldn't pump gas without getting hit up. I would change shirts before stopping by the grocery store on my way home form work. Even when i finally did know the date... i would not tell customers. And still dont.
They'll get it when it's available. Simple as that!

That is why i dont blame Verizon for not telling employees of a date... even if they think they have one. Or employees who know the date of telling their customers. Because if they tell you a date and it doens't come... guess who you are going to go looking for?
And the worst part is they will not have an answer. But they are blamed just the same.

I do take care of my customers and give them as much information as I can about the services we offer. But as far as dates... i just say it's coming...
I can promise you WarrIIor that you will never know more about my work than I do. However, if you ever hit me up in the street, you might walk away thinking you do.

When are you installing my high speed....

 

[smacky]

I wasn't saying that they shouldn't let you know about recalls... simply stating what happened to me. Fortunately, in my case it was something minor.

Yeah, I know. I was really just saying in general. Today, we get a ton more information than we used to about products. It's just how people take that info. and make something out of it. A grain of salt, comes to mind.

 

[cableguynoe]

When are you installing my high speed....

Between 8-5.

 

[Frisco]

+1 Very well put, Smacky.

lol

 

[TheAtheistReverend]

So, why doesn't anyone record a conversation, get the reps name and/or ID# and demand compensation for fraudulent information?
Sorry if I sound like I'm out to make trouble, I'm just tired of this bull-poo runaround.
If nothing else, those who are paid to serve/support customers should be held accountable for their actions. I don't care if they are measly first tier customer service or high level management.
Somebody has got to have the time and will to make a stink, a real stink.

 

[pavirotten]

So, why doesn't anyone record a conversation, get the reps name and/or ID# and demand compensation for fraudulent information?

As a former telephone CSR for a cable company, all I can about this suggestion is good luck. Someone would have to make an incredible amount of fuss in order to get any kind of "compensation" from either HTC or Verizon.

Even if I told a out-and-out lie to a customer about a product or service (which I never did), it was next to impossible for the customer to get any kind of credit. My supervisor would just say that I did not have the most up-to-date information, was mistaken, or that the customer must have misunderstood me.

The problem is that in most places, a CSR is left to his/her own devices when it comes to the most up-to-date information. I often learned about things only after speaking to a number of my customers, then going back to my supervisor and verifying what I heard. Most times, my supervisor then had to go back to the respective department and get the correct answer.

 

[TheAtheistReverend]

I would love to hear some actual bad P.R. coming from the lies being told to customers. 'Round here there used to be a "Channel 5 Investigates" or something that would cover stuff like this. That might get the attention of a big company like VZW.
It just seems unfair. They shouldn't be able to get away with treating customers like that.
NOTE: I have not been lied to by Verizon or HTC. I have never asked "When are we getting 2.1?" and been outright lied to. I have been sales-pitched, but that's different. So really I'm just instigating, and venting.
**shakes fist above head**

 

[MOS95B]

Slipping on the asbestos undies, because I'm going to sound like a reall asshat here, but...

Why does everyone keep complaining about getting bad information from Reps that they already know do not have this information?? I am sick to death of "I knew I'd get the wrong answer, but I asked anyway. Ain't I cool?"

You know they don't have the information you want. Or the NonDisclosure Agreement that could cost them their livelyhood forbids them from giving the information. Yet, we are expected to think someone is doing the community a favor for putting said Rep on the spot by asking. Again.... And posting their story. Again... And blaming the Rep/HTC/Verizon. Again....

I am not aiming this at the OP or anyone in particular in any particular thread, but to the community in general.

In fact, I apologize in advance to SoCal64 for using your thread to vent my frustration.

Rant off - Flame away...

 

[cableguynoe]

Why does everyone keep complaining about getting bad information from Reps that they already know do not have this information?? I am sick to death of "I knew I'd get the wrong answer, but I asked anyway. Ain't I cool?"



Rant off - Flame away...

+1...

 

[gotweed]

Why does everyone keep complaining about getting bad information from Reps that they already know do not have this information?? I am sick to death of "I knew I'd get the wrong answer, but I asked anyway. Ain't I cool?"

because people are gullible and deep down inside hope that what these verizon bullshitters tell them is true and want to rush the OTA update like how our country rushed to have a black president

 

[cableguynoe]

Wow. Think it's time to just let this thread die before it turns into one of those threads.