Help Why is the Update so complex?

[MonmouthDroid]

Why is the 2.1 update for the Moment so complex. I have a droid and convinced my mother to get the moment a few months ago when she was do for an upgrade. She was over last night and I went to update her phone for her. Verizon updates are easy. You put an update.zip file on your sd card, reboot into recover, apply update.zip, reboot and your done. No computer needed since with Astro you can copy paste the update.zip file to the proper location if you download it via your phone.

Not so with the moment. You have to download a .exe file and leave the device connected to your computer? there is a multi page guide to read? what? And no over the air update at all? With verizon you only had to do the update manually if you were too impatient to wait for your hand set to get the update OTA.

This is another example of why sprint is doing so poorly. This is terrible customer service.

My computer has all of its usb ports broken, but i have my phone rooted and flash new roms all the time and the lack of usb ports is no problem but i couldn't even update my mothers phone to a long awaited update because of this.

 

[Deleted User]

Running the update on your computer really isn't hard, just follow a few onscreen instructions and you are done, don't see what is so complex about it. Shrug, took me all but maybe 10 minutes and the update was installed.

As far as over-the-air, I don't think it is so much Sprint (updates for the sprint pre are all over the air). Think the reason might be more so something with the moment itself.

 

[pastafarian]

Samsung is way behind the ball when it comes to updating process. While I don't find the update process hard, keep in mind that with the last update cl14 was originally a in store update only affair. Right now they are almost up to where WinMo phones were 3 years ago. Soon they may be up to the click on executable file to install instead of first installing the installerl and OTA updates may only be 2-3 years...maybe?

 

[IOWA]

Why is the 2.1 update for the Moment so complex. I have a droid and convinced my mother to get the moment a few months ago when she was do for an upgrade. She was over last night and I went to update her phone for her. Verizon updates are easy. You put an update.zip file on your sd card, reboot into recover, apply update.zip, reboot and your done. No computer needed since with Astro you can copy paste the update.zip file to the proper location if you download it via your phone.

Not so with the moment. You have to download a .exe file and leave the device connected to your computer? there is a multi page guide to read? what? And no over the air update at all? With verizon you only had to do the update manually if you were too impatient to wait for your hand set to get the update OTA.

This is another example of why sprint is doing so poorly. This is terrible customer service.

My computer has all of its usb ports broken, but i have my phone rooted and flash new roms all the time and the lack of usb ports is no problem but i couldn't even update my mothers phone to a long awaited update because of this.

Updating from 2.0 to 2.1 isn't much of a change, and you can easily do it with update.zip.

However, going from 1.5 to 2.1 is an entirely different issue.

 

[ramiss]

Not so with the moment. You have to download a .exe file and leave the device connected to your computer? there is a multi page guide to read?

Huh??

- Run software
- Turn off phone
- Press key combination to boot to downloader
- Press the start key on your screen

It isn't rocket science. Going to the bathroom is more complicated!