Did you pre-order your Incredible back in April? Were you charged $35 activation fee?

[Montana Man]

...well you shouldn't have been! My first bill arrived a few days ago and I was charged a $35 "activation fee" when I distinctly remember reading that all online pre-orders (at least when ordered on the 19th of April) would NOT be hit with that charge! So I called Verizon *611 and informed them of this fee and they quickly removed it from my bill. Just thought I'd throw that tidbit out there in case anyone else has been needlessly charged as well!

 

[eipee73]

...well you shouldn't have been! My first bill arrived a few days ago and I was charged a $35 "activation fee" when I distinctly remember reading that all online pre-orders (at least when ordered on the 19th of April) would NOT be hit with that charge! So I called Verizon *611 and informed them of this fee and they quickly removed it from my bill. Just thought I'd throw that tidbit out there in case anyone else has been needlessly charged as well!

I did not get this charge, but I hope others are aware to check their bill.

 

[fortesquieu]

I got charged, but I called in, they waived it.

 

[elrabin]

...well you shouldn't have been! My first bill arrived a few days ago and I was charged a $35 "activation fee" when I distinctly remember reading that all online pre-orders (at least when ordered on the 19th of April) would NOT be hit with that charge! So I called Verizon *611 and informed them of this fee and they quickly removed it from my bill. Just thought I'd throw that tidbit out there in case anyone else has been needlessly charged as well!

Thank you so much for reminding me!

I had completely forgotten that my activation fee was supposed to be waived for preordering.

called *611 and the rep took care of it in seconds.

 

[nyngbld]

best buy waived it on both the phones i got on our plan...

 

[xDarKnighTx]

what if I pre-ordered it in a VZW store? is activation fee supposed to be waived for that as well?

 

[eipee73]

what if I pre-ordered it in a VZW store? is activation fee supposed to be waived for that as well?

I'm not sure about that one, but for $35 I would make that 10 min. phone call to *611

 

[xDarKnighTx]

I'm not sure about that one, but for $35 I would make that 10 min. phone call to *611

Good point... will do this when I get out of the office tonight.

 

[Hand76]

I got charged, but I called in, they waived it.

Same BB charged me $35 but Verizon waived it.

Funny thing is even with BB charging me $35 the phone still worked out to $199. (Plus tax) didn't understand that one...

 

[woop]

what if I pre-ordered it in a VZW store? is activation fee supposed to be waived for that as well?

Was it an "official" preorder or one of those "put your name down and we'll hold it for you when it comes in" types? I would think the former, you can argue to have your fee waived, however probably not the latter as that technically isn't "preordering"

I preordered mine and didn't get charged

 

[DavidinGA]

No charge. They did give me $30 off promo so I paid $70 for my Inc

 

[jamor]

This is normal.

They said it can take 2-3 cycles for the credit to occur.

At least that's what they told me!

 

[f5_again]

Walked in a store 300 miles away from home the second day it came out (was in Yosemite the day it came out). Rep had no problem moving up my NE2, waived activation, waived mail in rebate, installed free 2 Gb card, transferred old contacts, and setup my Google account, all in less than 20 minutes.
I wish I lived closer to that store.

Thanks for heads up MM. Never forget the box!

 

[xDarKnighTx]

Was it an "official" preorder or one of those "put your name down and we'll hold it for you when it comes in" types? I would think the former, you can argue to have your fee waived, however probably not the latter as that technically isn't "preordering"

I preordered mine and didn't get charged

It was definitely a pre-order, I still have the pre-order receipt, with the $50 gift card they issue you at the time for the down payment.

Well, I called *611 when I got home, and the lady didn't give me the refund. She told me to discuss this with the person at the store, which will most likely lead to a dead end.

I called again a couple hours later, and have confirmed that in-store pre-orders don't have the activation fee waiver offer . However, she was nice enough to offer a $10 off on the activation fee. Better than nothing I guess, so I just took the offer.

 

[woop]

It was definitely a pre-order, I still have the pre-order receipt, with the $50 gift card they issue you at the time for the down payment.

Well, I called *611 when I got home, and the lady didn't give me the refund. She told me to discuss this with the person at the store, which will most likely lead to a dead end.

I called again a couple hours later, and have confirmed that in-store pre-orders don't have the activation fee waiver offer . However, she was nice enough to offer a $10 off on the activation fee. Better than nothing I guess, so I just took the offer.

Thats not a preorder then. For us that preordered it, we paid the full amount and had it shipped on or before the release date (I got mine 1 day before release). What you did was through that specific store itself, and NOT through VZW corporate. You essentially put a downpayment for them to "hold" one for you when it released.

 

[xDarKnighTx]

Thats not a preorder then. For us that preordered it, we paid the full amount and had it shipped on or before the release date (I got mine 1 day before release). What you did was through that specific store itself, and NOT through VZW corporate. You essentially put a downpayment for them to "hold" one for you when it released.

ahh, i see. I was really close to doing the preorder online, but had a hunch that with this many people preordering, VZW wasn't going to fulfill everyone's order on the day of the release. So I decided to go to my local store and "preorder" it there instead.

oh well, $25 activation isn't too bad I guess...

 

[paimon.soror]

Hrm, just checked my bill, it shows an activation fee applied, but then a "-35" credit.

 

[xDarKnighTx]

Hrm, just checked my bill, it shows an activation fee applied, but then a "-35" credit.

did you preorder in store, or online?

 

[InsuredByGlock]

I pre-ordered my phone online, paid for a 1-year contract, and was charged the activation fee. I called 611 and was able to get them to take off the activation fee. Also, I was able to convince them to give me the Smart30 credit as well.

Verizon's CS has been nothing but great, especially since I'm on my second phone. It definitely comes down to who you speak with and definitely being nice on the phone.