Below is a post made on another dead thread, but i thought some of the info might be useful. I hate this keyboard, I'm not going back to fix that sentence.
Firstly too, I will admit I have had a saga of bad phones from T-mo and this Bh2 fiasco really just was the latest in a long line of bad experiences with tmo phones. I say because they probably went a little beyond the average customer because I have had so many problems and frankly know enough about cell phones from Tmo and other carriers to show them factually that they are not providing the service I pay for. Be cool but don't back down!
I am in warranty and a HUGE Consumerist fan so I've had small claims court as a trump card the entire time just FYI - I don't expect average people to get down and dirty like I did but it worked and frankly I don't feel bad about it because I pay for a working device, something I have yet to receive from Tmo in 13 months or so of service. By working, I mean fully working that is.
and without further ado, this is the post - it's long winded and itself is a summary of the litany of indisputable facts I gave T-mo to illustrate exactly how they were not providing the service I pay for.
Another quick thing I'll mention here that I did not below is that they told me I could choose my phone but by using facts, I showed them that what they were offering were basically downgrades in most respects and that it was not unacceptable. Case in point - If they name a phone, you better know your tech specs! Seriously, because the Bh2 on paper has a lot of things going for it other phones don't have that you can use against them.
BTW i keep saying 'facts' I guess I mean to say, use reasonable arguments. I.e. the battery life does not perform as advertised and the bloatware makes typing impossible. there is really no argument to that kind of shit, so keep your appeals to emotion down to a minimum and try to use a semblance of logic.
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I am getting a free Mytouch Slide as a replacement for my BH2 as part of my warranty. Granted, this is part of a long saga of terrible phones from T-mobile, if only the 8900 I originally got didn't go into sos, I would probably still be using it.
But seriously, the gripes with the BH2 are SO reasonable, there is little they can argue. THey will probably offer you something other than a mytouch slide but case in point: if yur BH2 is in warranty, you might have a pretty good shot at getting it replaced with something that sucks a whole lot less.
I have piles of pro tips but here are the key ones - be cool with them on the phone, but don't back down. use FACTS
FACT - Battery life as advertised does not perform even with 3g off, screen dimmed, synch off, gps wifi off, no widgets, etc etc.
FACT - the phone is incapable of being typed on reasonably as stock
FACT - the GPS works only about 50% of the time, but you pay for it to work ALL the time
FACT - The phone was sold under the advertisement that it would get 2.x which has been canceled
FACT (for me ta least) - 3g is up 60% of the time, i pay for 100% (i know i know but for the purpose of talking to CSR's, it has worked for me)
FACT - you love T-mo and are with them because they take care of things like this and that you are loyal etc.
FACT (for me at least) - when I signed my contact nearly 13 months ago, my overage was x, and then it went up to Y which is basically a materially adverse change to the contract and legally you should be let out but I'd save this bomb if the other less assholish and more reasonable facts don't sway them.
and again, I have a long saga with T-mobile and have asked repeatedly to let me out of my contract since they basically are not be able to offer a comparable replacement to my Blackberry 8900, the BH2 was a major step down in a lot of areas but at least it didn't go SoS every 20 minutes in my area.
I literally went to the court house, got a SMALL CLAIMS COURT package and called T-mobile to get the info to fill it out. All of a sudden they were ready to offer me a Mytouch Slide to keep me.
Seriously though, Small Claims Court is an almost guaranteed win for a few reasons: It's cheap for you ($40 to file in my area, but 20$ in others) and takes little time. In some states, they can send a lawyer but most they can't so they will ALWAYS try and settle before the actual trial if you go all the way through it. Basically it's always cheaper for them to settle then pay to fly someone to your little town and run a big risk of losing the trial too. Google this for more info if you are looking into it.
I dont' know about you guys, but I pay basically $75 for the cheapest minutes +data+400 txts and $2 for insurance. I've given them almost $1,000 and I'm a relatively new customer. I want a phone that doesn't suck anus and make me resent signing a contract.
I say take your complaints to 611 so they know how we feel and that we demand satisfaction.
Sorry to get all ranty, but the 20+ hours i've spent on the phone with them trying not to tell them how little they know about cell phones has left me a little bitter. I hope i'll feel better when I know my Mytouch Slide is en route.
eBay
