Downside to purchasing through Wirefly?

[Wirefly_Ari]

Just found out I got screwed on shipping from Wirefly. I ordered it next day and the FedEx website last night said it would be delivered today. I checked again this morning and it had changed to June 8th. I contacted somebody through the chat and he said there was a technical issue and I would not get it until Tuesday. This is total bull crap. Anybody else have this issue?

Skidmarks, please PM me your order number and I will ask our customer service team to check into details for you. If the error is on our end, rest assured we will do our best to make things right and get you your EVO as soon as possible.

 

[jackbean]

My Bing cashback is showing up in my account now.

 

[Wirefly_Ari]

To our friends at AndroidForums:

These forums have been a very valuable tool for listening to your needs and finding out quickly where we may have fallen short. Specifically, there are a couple of hot topics that we'd like to address:

(1) Family plan upgrades: The $20 price increase on Friday morning created an unanticipated problem. Certain partial family plan upgrade customers normally must order by phone, but in response to many of you who wanted to receive Bing Cashback, our team advised people on this forum to place an incorrect order online, knowing that our Activations Team would call them back to "fix" the order. We did not prepare the Activations team for this onslaught, and making matters worse, they did not have the ability to re-submit the correct order at the original price. Beginning Monday, we will audit for all orders that fell into this category. If you completed your order at the original price, and the price changed after your order was resubmitted under the correct rate plan, we will issue a credit for the difference. This is not being done by our service agents, so we ask that you not call or chat to request this credit. We will handle it automatically from our corporate finance department beginning Monday.

(2) Shipping method: A few of you have reported paying for Next Business Day Delivery and receiving a shipping notification that indicates 2-Day Air as the shipping method. This should not happen, of course. If you see this, please send us a PM here, or for faster response send an email to onlinesupport@wirefly.com, including your order number, and we will investigate and try to make things right.

(3) Long order processing times: A few of you ordered before the EVO was out of stock, but still have not received an order approval. We never want this to happen. Our interest is in selling you a new phone! Unfortunately, whether it's a new account or an upgrade, we cannot ship until Sprint approves your order for activation, and it passes credit card authorization and fraud screens. For most orders, this is a quick process, but when an order doesn't get approved, we are often limited in our ability to explain why.

(4) BingCashback. As many of you have noted, Microsoft announced yesterday that they are ending the BingCashback program after next month. Rest assured that qualifying Wirefly orders will still get BingCashback credit of $50 per phone, and Bing will allow you to claim your cash through January, 2011. The credits will appear in your BingCashback account within 48 hours after your phones have shipped.

(5) Backorders: Your orders vastly exceeded our expectations, and we are doing our best to make sure each of you is taken care of. We shipped a lot of EVOs yesterday, and more are due to arrive this week, so that we hope to meet or exceed the expected 5-7 day backorder period.

Thank you for your faith and continued feedback.

 

[xax68]

5/11/10 5:39 PM

[FONT=Verdana, Arial, Helvetica, sans-serif]LISTEN TO ME NOW, AND HEAR ME LATER.... ***DO NOT PURCHASE FROM WIREFLY!*** I have been purchasing things online for years now and it's basically second nature. I've purchased things domestic and abroad, all types of different products and services, and have never had the problems that I have had with Wirefly. I bought 2 Motorola Android phones, one being a brand new number and the other being switch from T-Mobile to Verizon. Guess what, they never activated my phones! They tell me to call Verizon, I call about 4 times, and after speaking with basically the top Customer Service Manager, they completely assured me that activation falls under Wirefly. I call back (now this is my 3rd time speaking with Wirefly) and they tell me that they forwarded the matter to their escalation department and there is nothing else they can do for 48 hours, and by the way, you can't even speak with the escalations department to find out what the hell is going on.... so, to sum it up, they charged me for activation on May 7th, and I get the phones on May 11th, and the account is basically a dead shell and has nothing going on. They made me feel like this was my fault.... if I could activate my own phone through some sort of computer system, I obviously would have done it to avoid A. Calling Verizon 4 times B. Calling Wirefly 3 times C. To avoid actually going to the Verizon store and D. Having to come on here and let people know what is really going on with these crooks!

Basically, to sum it up... this is by far the worst online purchase, worst cellphone experience, and overall stupidity, I guess, on my part because I READ SO MANY TERRIBLE REVIEWS ABOUT WIREFLY!

Oh, and I forgot to mention, that great "Free Shipping" they offer... screw it. They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey! Go Green!

So, I plead with you, if you have read this far, DO NOT PURCHASE ANYTHING, I MEAN ANYTHING FROM WIREFLY!!!!! I read all the reviews, just as you are doing right now, and thought "Oh, it can't be that bad." No, it's worse than that.

Bar-none the worst customer service I have ever seen.
[/FONT]

 

[mattickus]

Tl;dr

5/11/10 5:39 pm

[font=verdana, arial, helvetica, sans-serif]listen to me now, and hear me later.... ***do not purchase from wirefly!*** i have been purchasing things online for years now and it's basically second nature. I've purchased things domestic and abroad, all types of different products and services, and have never had the problems that i have had with wirefly. I bought 2 motorola android phones, one being a brand new number and the other being switch from t-mobile to verizon. Guess what, they never activated my phones! They tell me to call verizon, i call about 4 times, and after speaking with basically the top customer service manager, they completely assured me that activation falls under wirefly. I call back (now this is my 3rd time speaking with wirefly) and they tell me that they forwarded the matter to their escalation department and there is nothing else they can do for 48 hours, and by the way, you can't even speak with the escalations department to find out what the hell is going on.... So, to sum it up, they charged me for activation on may 7th, and i get the phones on may 11th, and the account is basically a dead shell and has nothing going on. They made me feel like this was my fault.... If i could activate my own phone through some sort of computer system, i obviously would have done it to avoid a. Calling verizon 4 times b. Calling wirefly 3 times c. To avoid actually going to the verizon store and d. Having to come on here and let people know what is really going on with these crooks!

Basically, to sum it up... This is by far the worst online purchase, worst cellphone experience, and overall stupidity, i guess, on my part because i read so many terrible reviews about wirefly!

Oh, and i forgot to mention, that great "free shipping" they offer... Screw it. They sent my phones from maryland, to virginia, to western pennsylvania, just to come to me in new jersey! Go green!

So, i plead with you, if you have read this far, do not purchase anything, i mean anything from wirefly!!!!! I read all the reviews, just as you are doing right now, and thought "oh, it can't be that bad." no, it's worse than that.

Bar-none the worst customer service i have ever seen.
[/font]

 

[Quakerwildcat]

How many threads on how many forums are you going to post this in?

 

[BrianFX]

[FONT=Verdana, Arial, Helvetica, sans-serif]
Oh, and I forgot to mention, that great "Free Shipping" they offer... screw it. They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey! [/FONT]

Wirefly runs their own delivery service?

 

[Bic101]

To our friends at AndroidForums:

These forums have been a very valuable tool for listening to your needs and finding out quickly where we may have fallen short. Specifically, there are a couple of hot topics that we'd like to address:


(3) Long order processing times: A few of you ordered before the EVO was out of stock, but still have not received an order approval. We never want this to happen. Our interest is in selling you a new phone! Unfortunately, whether it's a new account or an upgrade, we cannot ship until Sprint approves your order for activation, and it passes credit card authorization and fraud screens. For most orders, this is a quick process, but when an order doesn't get approved, we are often limited in our ability to explain why.

(4) BingCashback. As many of you have noted, Microsoft announced yesterday that they are ending the BingCashback program after next month. Rest assured that qualifying Wirefly orders will still get BingCashback credit of $50 per phone, and Bing will allow you to claim your cash through January, 2011. The credits will appear in your BingCashback account within 48 hours after your phones have shipped.

Thanks. I ordered yesterday around noon pacific time, got an email verifying it has shipped, and a confirmation from Bing that my $50 rebate was credited -- all within 24 hours. So far so good.

 

[karagiozakos]

Posted this at sd as well: talk about bait and switch; I ordered 2 EVOs Friday morning (4am Pacific) and today (Sat) they shipped only 1 phone! For the other I have to wait because it's "out of stock"! The customer service girl (named Priyanka) couldn't even commit on when the phone would be back in stock to ship.

As if their stock run out in the middle of my order... As if they weren't accepting/fulfilling other orders after mine (proof in this thread

What a dishonest, sneaky way to prevent you from moving your order elsewhere. Anybody else with the same experience?

 

[mx7]

I'm regretting my purchase my through Wirefly.

I will be without a working phone line for the weekend plus two more days because my number was transferred from T-mobile to Sprint instantly instead of after receiving the phone. I was on the phone with both Wirefly and Sprint for 4 hours today trying to figure out a solution to my problem. Neither party could do anything!

Wirefly Scott or Ari, if you read this message, I hope you can see my level of disappointment.

Will not buy again!

 

[androidstudent]

If I order next friday at 4am and get overnight delivery should I get my phone on saturday? the Bing cash back is really tempting for me to cancel my pre order at best buy

Oh and another question. If my phone come shipped to me and there are things like dead pixels or something wrong with it do I call wirefly and get it replaced or just go to a sprint store?

 

[Camslam]

While I feel for the people that are having problems ordering through and working with Wirefly, I would have to say that you are most likely the exception and not the rule.

I'm hardly a Wirefly stooge that gets on the internet and shills for them, but I ordered 2 EVO's on Thursday night around 9:15 pm (Pacific Time) and both phones are currently making their way through Tennessee as we speak to be delivered on Tuesday. Can you believe those bastards actually worked with Sprint and had to verify who I was on Friday morning delaying my phone order by nothing?

It doesn't matter what the product, what the service, or what the company is, there are ALWAYS people that are unsatisfied with it. PERIOD!

If Wirefly was so crappy, why do so many people by from them, including repeat customers like myself?

I don't like having to wait for my phone till Tuesday, but I've gone without it for the last 3+ months and can wait an additional 3 days.

I don't like not being able to take a defective phone back to a Sprint store for the first 30 days, but I'm hoping I don't have any problems and if I do, then I'll have to work through the Wirefly system to get it fixed.

That being said, I DO LIKE paying only $119.00 for my phone ($169.99 - $50.00 Bing cash which is already posted in my Bing account and will be paid to me in 2 months).

People, find what deal you can, do the best you can, but unless there is some ridiculously egregious sin committed by a company, be a grown up and work through the system, it doesn't mean the company was out to screw you over! And over the top, sky is falling type posts, don't really do much to help the conversation either.

Rant over. Sorry to offend those of you with extra delicate sensibilities.

 

[karagiozakos]

It doesn't matter what the product, what the service, or what the company is, there are ALWAYS people that are unsatisfied with it. PERIOD!
[...]
Rant over. Sorry to offend those of you with extra delicate sensibilities.

really? extra delicate sensibilities when they only ship 1 phone? I'm going on vacation on Wednesday, what am I supposed to do, keep both t-mobile and sprint now that I can't activate both phones? Or what about mx7 above who seems to have been royally screwed?

if wirefly was honest they would have stopped accepting orders as "in stock" when they run out. Instead they kept accepting more business without indication of the delays. And they've been obviously prioritizing orders not strictly by order date/time.

The timing of your glowing comment was a bit unfortunate don't you think?

 

[xax68]

really? extra delicate sensibilities when they only ship 1 phone? I'm going on vacation on Wednesday, what am I supposed to do, keep both t-mobile and sprint now that I can't activate both phones? Or what about mx7 above who seems to have been royally screwed?

if wirefly was honest they would have stopped accepting orders as "in stock" when they run out. Instead they kept accepting more business without indication of the delays. And they've been obviously prioritizing orders not strictly by order date/time.

The timing of your glowing comment was a bit unfortunate don't you think?

AMEN!! They are baddd news I got ripped of from Bing because they didnt report it!

 

[Camslam]

Guys, I'm not trying to downplay your situation, and if it had happened to me, I would pissed as well.

My point was that you are using an awfully big brush to paint with when you make a blanket statement regarding Wirefly or any other company for that matter.

You state:

if wirefly was honest they would have stopped accepting orders as "in stock" when they run out. Instead they kept accepting more business without indication of the delays. And they've been obviously prioritizing orders not strictly by order date/time.

I don't think honesty has anything to do with it. Any company of an average or decent size is going to have issues within its operations and other departments. That's just the way it is.

Instead of whining and crying about it, the best thing to do is to find out what Wirefly will do to rectify the situation and make it right. That is the sign of a good company, one that recognizes it makes mistakes and then does what it can to make it acceptable to its customers. The fact that they have employees willing to get into public forums and answer questions, accept PM's, and generally do what they can to provide better service is a pretty good sign if you ask me.

Like I said, I feel for you and I don't work for Wirefly and there isn't anything I can do, but I just think you are giving them a bum rap that may or may not be deserved. If they don't make it right or attempt to, then get in here and bitch all you want.

Just my $.02 which is worth exactly $.02.

 

[Wirefly_Ari]

AMEN!! They are baddd news I got ripped of from Bing because they didnt report it!

Hi xax68, I'm sorry to hear that your $50 has not yet been credited to your Bing account. Assuming you completed your order correctly to receive Bing credit, your account should reflect the $50 shortly (usually within 48 hours of shipment). If it doesn't appear, please contact our customer service team at onlinesupport@wirefly.com and we'll escalate the problem to Microsoft.

 

[Wirefly_Ari]

If I order next friday at 4am and get overnight delivery should I get my phone on saturday? the Bing cash back is really tempting for me to cancel my pre order at best buy

Oh and another question. If my phone come shipped to me and there are things like dead pixels or something wrong with it do I call wirefly and get it replaced or just go to a sprint store?

Hi androidstudent, it depends on where you live. Our distribution center is actually located in Largo, MD, and if you are on the east coast, there is a chance that you may receive your phone on Saturday using the standard free shipping option. If you choose Next Day Shipping, you will not receive the phone until Monday as Next Day is shipped via air, without a Saturday delivery option.

If your phone were to have a defect, free shipping back to Wirefly is provided.

 

[Wirefly_Ari]

I'm regretting my purchase my through Wirefly.

I will be without a working phone line for the weekend plus two more days because my number was transferred from T-mobile to Sprint instantly instead of after receiving the phone. I was on the phone with both Wirefly and Sprint for 4 hours today trying to figure out a solution to my problem. Neither party could do anything!

Wirefly Scott or Ari, if you read this message, I hope you can see my level of disappointment.

Will not buy again!

mx7, I certainly understand your disappointment, and want to direct our elevated customer support team to check into your order. It is a rare occurrence that your number would be transferred over prematurely, and we will certainly investigate to make things right in whatever way we can. Please PM me with your order number and email address.

 

[vtwin-racing]

My phones in Indiana, delivery Tuesday.
My ATT phone is working fine, and says port over is due Wednesday.
Bing also shows 3 phones $50 each.
If timing is such an important issue, then Phone should been bought in person at store.
I know something could get messed up causing no service or not even having phone. My Wife has a Go live Wednesday @ hospital. Since its so important, we are ready to pop in a pre paid SIM if need be. $15 SIM (att and Tmo) still beats paying $200 AFTER MIR, Taxes, not getting Bing, etc if you went to Sprint store.
Shit happens in life, how bad it is depends how you are prepared to handle it.
My only complaint with Wirefly is still that 30 minutes talk time to return, when Sprint gives you no limit and 30 days. But I HAD THE CHOICE to go with them or not. If it bites me in the butt, then i can only blame myself for trying to be cheap.

 

[Wirefly_Ari]

Posted this at sd as well: talk about bait and switch; I ordered 2 EVOs Friday morning (4am Pacific) and today (Sat) they shipped only 1 phone! For the other I have to wait because it's "out of stock"! The customer service girl (named Priyanka) couldn't even commit on when the phone would be back in stock to ship.

As if their stock run out in the middle of my order... As if they weren't accepting/fulfilling other orders after mine (proof in this thread

What a dishonest, sneaky way to prevent you from moving your order elsewhere. Anybody else with the same experience?

Hi karagiozakos, please PM me with your order number and email address and we will check into your order for you. Sometimes Sprint will approve one phone and, for any number of reasons, may not approve or will delay approval on a second phone. We ship devices upon approval, and this is possibly what happened in your case. By the time the approval came through, it is possible we had gone through the remainder of our stock. Rest assured we will investigate further for you and get your second EVO out the door as soon as possible. Thank you for your purchase.

 

[karagiozakos]

Instead of whining and crying about it, the best thing to do is to find out what Wirefly will do to rectify the situation and make it right. That is the sign of a good company, one that recognizes it makes mistakes and then does what it can to make it acceptable to its customers. The fact that they have employees willing to get into public forums and answer questions, accept PM's, and generally do what they can to provide better service is a pretty good sign if you ask me.

You're absolutely right and I fully agree with you. But when I called and asked exactly that, the first answer I got was "Would you like to order a different phone?" Of course not!! Then I asked for a guaranteed ship date and she (Priyanka) wouldn't commit.

I'm keeping my hopes up only because Wirefly_Ari sounds decent

Hi karagiozakos, please PM me with...

just did.

 

[androidstudent]

Hi androidstudent, it depends on where you live. Our distribution center is actually located in Largo, MD, and if you are on the east coast, there is a chance that you may receive your phone on Saturday using the standard free shipping option. If you choose Next Day Shipping, you will not receive the phone until Monday as Next Day is shipped via air, without a Saturday delivery option.

If your phone were to have a defect, free shipping back to Wirefly is provided.

thank you very much but I live in Texas so I am guessing no next day for me. I also noticed that you do not offer the sprint 7 dollar a month insurance. Do I just set that up in the sprint store or wirefly?

 

[Wirefly_Ari]

thank you very much but I live in Texas so I am guessing no next day for me. I also noticed that you do not offer the sprint 7 dollar a month insurance. Do I just set that up in the sprint store or wirefly?

androidstudent, at the time of your order you can choose to get Device Protection on your EVO through a company that Wirefly is partnered with, or you can opt to get insurance from Sprint after the fact.

 

[KHSteel]

Hey Ari, I haven't gotten my Bing cashback posted yet. Should I fill out a help from through Bing or should I give it more time? I've used cashback for other purchases before(not through Wirefly) and haven't had a problem. Thanks.

 

[KHSteel]

Oh, and I purchased Friday around midnight, shipped in the afternoon.