Help HTC desire dropping wifi (really weird circumstances)

[nicksdarkroom]

Hi, I have an HTC Desire and with it a really odd WiFi problem. When using either mobile internet or any other wireless router there are no problems whatsoever. When at home using our echolife520s on TalkTalk I sometimes lose the connection when turing the Desire off and back on. It still receives emails but cannot connect to tinternet, Facebook etc, even though my wifi indicator at the top of the page tells me i am connected. If i turn the desire's wifi off and on again all fine, but this is obviously a bit of a pain. Even more frustratingly approximately 50% of the time it is okay and will connect!! So i never know whether or not i'm gonna have to turn the desires wifi off and on!!

Ive checked and my desires wifi isn't set to go to sleep, and as far as i can find there is no firmware update for the router (although i have changed the TSS/MSS settings on the advice of another site that indicated there may be a problem with them, this appears to have made no difference).

I am at the point of thinking i may have to replace the router, although i don't really want to as everything else that connects to it is fine (iPhone, iPod touch, laptop, netbook, blackberry, Wii, desktop pc) so I'm thinking it must just be the way my desire is communicating with it.

Can anyone offer any advice please as its driving me insane!!!

Thanks

Nick

 

[nx1977]

Get the app WiFi analyzer. Sounds like you need to change your WiFi channel

 

[nicksdarkroom]

Get the app WiFi analyzer. Sounds like you need to change your WiFi channel

Thanks, I've tried that, I'll give it a while and if i have any problems I'll come back and ask again. By the way just for the record, the HTC Desire, RULES!!!!!

 

[oleras]

I have the same issues with mine. posted on another forum before finding this one.

Hi, I got the HTC desire during the week and all going great so far except issues with connecting to my Wi-fi at home.

On initial setup i had it scan for my wireless signal but had to manually enter it, network is not hidden. 3 laptops, PS3, PSP, DS all have been able to see it and connect in the past. Anyway, connected through WPA and was able to connect to the internet and market fine.

The issue is it keeps dropping the connection, signal bar stays as if connected but all pages timeout. turning the wireless on/off does not resolve, sometimes turning the power on/off will sort it, most times not. I drove to work last night, 25km and it said i was still connected to a network untill i disabled the wireless on the phone in the carpark !!

I have trawled the net and have come across known issues with other HTC devices and wireless networks but most of the fixes i tried have drawn a blank so far, bar hard reset.

Unsure if it is settings in my router or the phone. One thing i did notice is when it was connected and i went to the settings>wireless and networks it was smooth like the usual progs on the phone, but when i cant connect and go to the settings it is serious laggy.

BB is Eircom, netopia router.
Phone is Vodafone.

Any other info needed just ask, could do with a fix for this before i pull my hair out.

edit: downloaded a wifi analyzer app and it says my signal is very weak, even sitting on the router, it is either the router sending the wrong signal or the hardware on the phone i think.

Anyone have to chage their wireless settings on the router to get the desire to connect ? If so, to what ?

Update.

powered off my phone and ran the wifi analyser again, same thing, -98db.(red, no signal)

powered off the phone again, and was hitting -40db sitting on top of the router and ~ -70 2 rooms away(green/yellow) and internet pages were flying, this is what is happening, may stay for 10 mins and go again.

Another update:

I had a good connection so changed the sleep from 1 min to 30, checked the sig strenght every 15 mins, surfed a few pages and all fine. Changed the sleep back to 1 min, let it sleep, came back 5 mins later and wifi dead again. this leads me to taking the router out of the equation and phone based issue.

nx1977, when you say change channels, how is that done ?

 

[nx1977]

Log into your routers admin pages and do it there. The app I mentioned will tell you the best one to use

 

[nicksdarkroom]

Okay changed to a fixed channel, the one I was on was free, but slightly overlapped by others so I'll see how this one goes for a bit. oleras, your problems sound even worse than mine! At least when scanning I have a nice strong signal that is consistent. I'm sure its something to do with the way my HTC re establishes communication with the router when its been off as everything else has no problems. The frustrating thing is I have no idea what settings to change on the router, hopefully this channel change will help! I'll let you know if it fixes it.

 

[oleras]

When i ran the analyser it showed the graph and a arc from 1-3. Phone said it was connected through channel 1. My router was set to channel 7, i changed this to channel 11. Does it make any difference is the phone is on channel 1, does my router need to be on this channel also ?

I will let the phone sleep and toggle the power for a while and see can it keep the connection. Seems ok so far, fingers crossed !!

 

[nx1977]

Are you sure it wasn't suggesting you use channel 1?
The screen with the stars tells you the best to use

 

[oleras]

Well that didnt last long, second time it went to sleep it lost it. I will change the router to 1 now and test it.

edit: under the channel select there is an "auto selecting "option, choices are continious, startup (selected choice) and off-use default. Do you know which one i should be using ?

 

[oleras]

Same issues using channel 1.

i will just return it i think, must be a fault somewhere.

Thanks very much for all the help, really appreciate it.

 

[nx1977]

What channel does the app say to use

 

[oleras]

What channel does the app say to use

It doesnt tell me, the screen with the channel list has all 13 channels with full green stars. The screen with a graph of channel and db has the arc/line going from the start to channel 3.

Head is fried...going to set the router to channel 3 and try again.

same on channel 3, even when i go into the wifi settings on the phone it hangs up and gives an not responding error and to force close the program.

 

[nicksdarkroom]

Well changing the channel didn't work for me, still the same issues, i dont know whether I'll be connected or not when I switch on. There must be a setting I can change on the router that I can change but how the hell do I find out which one?! This is beyond frustrating!

 

[oleras]

Well changing the channel didn't work for me, still the same issues, i dont know whether I'll be connected or not when I switch on. There must be a setting I can change on the router that I can change but how the hell do I find out which one?! This is beyond frustrating!

I am going to bring mine back today, i think i have tried everything possible and it must be an issue with the phone. Will keep you updated.

 

[nicksdarkroom]

Cool, I'd be interested to know I've ruled that out with mine as it works on other routers but I'd be keen to know if there an established fix.

 

[nicksdarkroom]

So, I've been talking to our IT guys at work, one of whom has an HTC magic, the same router as me (echolife from talktalk) and had exactly the same issue, a year or so ago. He tried all the same things as suggested here with no success. The only way he solved the issue in the end was with a new router. So it looks like I'm buying a new router then!

 

[nicksdarkroom]

Well I bit the bullet and bought a new router (netgear) and its solved the problem straight away. So I guess if you have an echolife router from talktalk and an HTC then youre knackered!

 

[DannyVandal]

This is happening to me, well, my internet connection has stopped even though the phone says it is connected to my network. I can see that the phone isn't connected by looking at the list of connected devices but the phone insists it has an IP of 192.168.1.207. Router is a Speedtouch 585 and I really don't see why I should replace it when everything else (2 iPhones, 3 laptops, 1 iMac, 1 Humax Freesat box) is working fine on it!

 

[nx1977]

First thing to try is another channel on the router.

 

[drbell]

Same thing happens to me. I've recently discovered that the wifi appears to connect in the day but not at night (another test coming tonight). However, I wonder if this is something to do with when i have set my exchange and e-mail to sync? Just a theory. Either way, I'm going to get the wi fi app and see if that helps. O2, Talk Talk, Belkin and HTC could not help with the issue.

 

[Geryatrix]

Same thing happens to me. I've recently discovered that the wifi appears to connect in the day but not at night (another test coming tonight). However, I wonder if this is something to do with when i have set my exchange and e-mail to sync? Just a theory. Either way, I'm going to get the wi fi app and see if that helps. O2, Talk Talk, Belkin and HTC could not help with the issue.

If you are only having problems in the evening, I would try changing channels as it could be caused when someone living near comes home and switches on their equipment, and you get a channel overlap.

 

[smallclone]

I have had this problem today. Very annoying, and must severly drain battery.

I have force closed an app called GREEN POWER that was monitoring my wi-fi and I have changed my wifi channel via the router.

It seems to have worked. For now

 

[yenrod]

I have this prob occasionally..I reckon its to do with the latest 405 update...

 

[smallclone]

I have this prob occasionally..I reckon its to do with the latest 405 update...

Hi, what does this mean?

I am at my wits end with this phone and this problem.

Wif- Scanning...conected...disconnect...scanning...connected..disconnect

it is insane.

 

[mrleelee]

Well I bit the bullet and bought a new router (netgear) and its solved the problem straight away. So I guess if you have an echolife router from talktalk and an HTC then youre knackered!

Sorry for dragging up an oldish post....

But my blood ran cold when I read this...

I have exactly the same router and I have been having exactly the same problems with my HTC Desire for the last year!

I put it down to software problems, router channels, even launchers my phone was using, never ever thought the problem would be the make of my router!

Guess I will have to shell out for a decent router...