So I ran across this great forum post over at xda developers forum, and they are encouraging us to send HTC emails to tell them to release the firmware update for the phone to fix the 30FPS cap which would be great because then there would be nothing holding developers back from making great apps for the phone, and the phone itself will run better too... According to the last update on the OP's post from June 14th, the update is coming but let's continue to write into HTC so they'll send it out asap!
Source: Evo capping all graphics to 30FPS:The reason why graphics performance sucks right now - xda-developers
And for those who don't want to click, here's the entire first post:
Update 6/14/10: Got a call from Dan Hesse's Office(CEO). Here's what happened:
1. Sprint has reached out to HTC about this issue. They acknowledge the problem and said they are working on a Firmware update that will address this. However, they could not give us an exact time frame.
2. The engineer at HTC encouraged us to go to HTC support and send emails to them about this issue so it gets more attention internally, and hopefully speed things up.
Also, I asked her to relay a message to Dan Hesse, Saying that this might not seem like a big deal at first, but it is in fact a huge one. Customers, especially those coming from an iPhone, expect their phones to "just work", and even if they don't notice it at first, that 30fps cap will get them frustrated at some point, and they will erroneously attribute it to developer, the phone or Sprint, hurting everyone in the process.
She also said Sprint wants this resolved, but they are pretty much at HTC's mercy right now.
Alright boys and girls, it's time to bother HTC!
Visit HTC support here:
HTC Mobile Phones - Customer Service - E-mail Support
and send your Email to them.
At this time I would advise against sending "template" emails because once they start receiving several of the same they can just filter them out. Remember, they are a huge company, they have the tools. Speak with your heart this time.
=====================
Update 6/12/10: Check out the end of this post. Help us contact HTC and Sprint about this issue. Even if you don't own an Evo. HTC got away with it twice already. Let's at least make sure this issue is well known. Like a developer said:
Quote:
This is like buying a brand new corvette and finding out it has a governor on it limiting it to 100 horsepower. If a car manufacturer did this, there would be a class action lawsuit instantaneously. Don't be shy guys, let the world know how you feel!
Update 6/11/10: I got a response from one of Sprint's executive team. He has asked the product team to investigate and will follow up with me afterwards. Will keep you guys posted.
HTC is capping all graphics , 2D AND 3D, at only 30fps max. This is having a negative impact on the responsiveness of the system in general, and for developers that rely on real time game development.
See this:
http://groups.google.com/group/andro...0bd2cccc047ac3
And this:
Issue 8942 - android - Sprint/HTC EVO 4G 30FPS cap on 2D (Canvas) and 3D (GL) - Project Hosting on Google Code Please star the issue on that page so more people, and hopefully htc, will be aware of the problem.
I have also tested this app:
http://www.typhon4android.org/androi...roid2dtest-21/
When I run the app, "Clock FPS" is trying to push 60fps but it is limited by the display at 30hz, only to show 30fps max.
This also explains why the evo 4g is consistently getting terrible graphics benchmark scores. The Nexus One, despite having the same processor and gpu, is not affected by this problem.
Is this ever going to be fixed?
============================================
CONTACT SPRINT AND HTC:
Star this issue at Google Code: http://code.google.com/p/android/iss...ummary%20Stars
---------
HTC
Phone number: 1-866-449-8358 begin_of_the_skype_highlighting 1-866-449-8358 end_of_the_skype_highlighting 7 days a week 6am - 1am EST
Support: HTC - Support - Customer Service - Support via e-Mail
Twitter: @htc
Facebook: www.facebook.com/htc
----------
Sprint
Dan Hesse's Office (CEO): dan@sprint.com
Sprint Cares: sprintcares@sprint.com
Twitter: @Sprint
@sprincare
Source: Evo capping all graphics to 30FPS:The reason why graphics performance sucks right now - xda-developers
And for those who don't want to click, here's the entire first post:
Update 6/14/10: Got a call from Dan Hesse's Office(CEO). Here's what happened:
1. Sprint has reached out to HTC about this issue. They acknowledge the problem and said they are working on a Firmware update that will address this. However, they could not give us an exact time frame.
2. The engineer at HTC encouraged us to go to HTC support and send emails to them about this issue so it gets more attention internally, and hopefully speed things up.
Also, I asked her to relay a message to Dan Hesse, Saying that this might not seem like a big deal at first, but it is in fact a huge one. Customers, especially those coming from an iPhone, expect their phones to "just work", and even if they don't notice it at first, that 30fps cap will get them frustrated at some point, and they will erroneously attribute it to developer, the phone or Sprint, hurting everyone in the process.
She also said Sprint wants this resolved, but they are pretty much at HTC's mercy right now.
Alright boys and girls, it's time to bother HTC!
Visit HTC support here:
HTC Mobile Phones - Customer Service - E-mail Support
and send your Email to them.
At this time I would advise against sending "template" emails because once they start receiving several of the same they can just filter them out. Remember, they are a huge company, they have the tools. Speak with your heart this time.
=====================
Update 6/12/10: Check out the end of this post. Help us contact HTC and Sprint about this issue. Even if you don't own an Evo. HTC got away with it twice already. Let's at least make sure this issue is well known. Like a developer said:
Quote:
This is like buying a brand new corvette and finding out it has a governor on it limiting it to 100 horsepower. If a car manufacturer did this, there would be a class action lawsuit instantaneously. Don't be shy guys, let the world know how you feel!
Update 6/11/10: I got a response from one of Sprint's executive team. He has asked the product team to investigate and will follow up with me afterwards. Will keep you guys posted.
HTC is capping all graphics , 2D AND 3D, at only 30fps max. This is having a negative impact on the responsiveness of the system in general, and for developers that rely on real time game development.
See this:
http://groups.google.com/group/andro...0bd2cccc047ac3
And this:
Issue 8942 - android - Sprint/HTC EVO 4G 30FPS cap on 2D (Canvas) and 3D (GL) - Project Hosting on Google Code Please star the issue on that page so more people, and hopefully htc, will be aware of the problem.
I have also tested this app:
http://www.typhon4android.org/androi...roid2dtest-21/
When I run the app, "Clock FPS" is trying to push 60fps but it is limited by the display at 30hz, only to show 30fps max.
This also explains why the evo 4g is consistently getting terrible graphics benchmark scores. The Nexus One, despite having the same processor and gpu, is not affected by this problem.
Is this ever going to be fixed?
============================================
CONTACT SPRINT AND HTC:
Star this issue at Google Code: http://code.google.com/p/android/iss...ummary%20Stars
---------
HTC
Phone number: 1-866-449-8358 begin_of_the_skype_highlighting 1-866-449-8358 end_of_the_skype_highlighting 7 days a week 6am - 1am EST
Support: HTC - Support - Customer Service - Support via e-Mail
Twitter: @htc
Facebook: www.facebook.com/htc
----------
Sprint
Dan Hesse's Office (CEO): dan@sprint.com
Sprint Cares: sprintcares@sprint.com
Twitter: @Sprint
@sprincare