Android (and the droid) will not penetrate most corporate environments due to its limited exchange functionality. There are many threads already posted about exchange problems and questions. Hopefully this will centralize some of the info!
Android 2.2 has gone a long way to fix many of the initial issues!
What works:
Direct Push Calendar, Email, and Contacts
Accept/Decline invitations (Android 2.2)
Auto-signatures in email (Android 2.2)
Advanced security requirements: Remote wipe, PIN requirements (Android 2.2)
SSL (fixed in 2.01)
What doesn’t work:
No access to Tasks, Notes, Global Address Book
Push updates are sometimes delayed (especially calendar updates)
Subfolders do not automatically update
New mail in subfolders does not trigger new message indicators
FAQ
Do I need the $45 data plan to make it work?
No! The $45 plan is not required. Use the $30 plan instead. Verizon's own explanation of the $45 wireless sync plan found here explains it as a software/service layer that either provides an exchange server for those who don't have one or it provides a software syncing layer for those who don't know how to set it up on their own sync.
HTML email does not show up properly.
This is a limitation of Exchange 2003, not the phone. You need Exchange 2007 or newer if you want to see HTML email.
I can’t connect to my exchange server (possibly with Authentication Errors) or I can't sync with (calendar, contacts, email).
Confirm with your IT dept that Security policies (PIN requirement, remote wipe) are not being enforced on your account.
In the “Domain\Username” setting try entering your username only without the domain (“\myusername”.
Try using variations on your Exchange Server address like “mail.myserver.com” or “myserver.com”. Never use the HTTP or https in the address.
Try connecting with and without the SSL options checked.
Confirm that your exchange server is set up properly at https://www.testexchangeconnectivity.com/Default.aspx
Delete the corporate account on your device and re-add it.
Can I just sync directly with Outlook?
Not at this time.
My Droid Force Closes when I click on an email in the Exchange App.
Go to Home > Settings > Applications > Manage Applications
Click the Menu button and select "Filter"
Select "Running"
Scroll down to the "Email" application.
Select "Clear Data (Thread here)
What you can do:
Install a ROM with enhanced email functions (like CyanogenMod)
Install a third party app (like touchdown).
Let google know that these issues are critical. Visit google's own issue list and promote these issues by following these links and clicking the star!
Support for Global Address List
2/9/2010 Added Force Close fix
9/2/2010 Updated with 2.2 info
Android 2.2 has gone a long way to fix many of the initial issues!
What works:
Direct Push Calendar, Email, and Contacts
Accept/Decline invitations (Android 2.2)
Auto-signatures in email (Android 2.2)
Advanced security requirements: Remote wipe, PIN requirements (Android 2.2)
SSL (fixed in 2.01)
What doesn’t work:
No access to Tasks, Notes, Global Address Book
Push updates are sometimes delayed (especially calendar updates)
Subfolders do not automatically update
New mail in subfolders does not trigger new message indicators
FAQ
Do I need the $45 data plan to make it work?
No! The $45 plan is not required. Use the $30 plan instead. Verizon's own explanation of the $45 wireless sync plan found here explains it as a software/service layer that either provides an exchange server for those who don't have one or it provides a software syncing layer for those who don't know how to set it up on their own sync.
HTML email does not show up properly.
This is a limitation of Exchange 2003, not the phone. You need Exchange 2007 or newer if you want to see HTML email.
I can’t connect to my exchange server (possibly with Authentication Errors) or I can't sync with (calendar, contacts, email).
Confirm with your IT dept that Security policies (PIN requirement, remote wipe) are not being enforced on your account.
In the “Domain\Username” setting try entering your username only without the domain (“\myusername”.
Try using variations on your Exchange Server address like “mail.myserver.com” or “myserver.com”. Never use the HTTP or https in the address.
Try connecting with and without the SSL options checked.
Confirm that your exchange server is set up properly at https://www.testexchangeconnectivity.com/Default.aspx
Delete the corporate account on your device and re-add it.
Can I just sync directly with Outlook?
Not at this time.
My Droid Force Closes when I click on an email in the Exchange App.
Go to Home > Settings > Applications > Manage Applications
Click the Menu button and select "Filter"
Select "Running"
Scroll down to the "Email" application.
Select "Clear Data (Thread here)
What you can do:
Install a ROM with enhanced email functions (like CyanogenMod)
Install a third party app (like touchdown).
Let google know that these issues are critical. Visit google's own issue list and promote these issues by following these links and clicking the star!
Support for Global Address List
2/9/2010 Added Force Close fix
9/2/2010 Updated with 2.2 info