Go Back   Android Forums > Android Phones > HTC Hero > Hero - All Things Root
Hero - All Things Root Rooting, ROMS, Overclocking, etc.

New Forums: Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old November 3rd, 2009, 05:35 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2009
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Does rooting void your warranty?

Hi all, does rooting void your warranty?

I have been Googling and some say it does, and some say it doesn't!

Could anyone give me a straight and correct answer?

Thanks.

Advertisements
Brad is offline  
Reply With Quote
sponsored links
Old November 3rd, 2009, 06:39 PM   #2 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

As far as Orange are concerned, they've told customers that it does. Of course, that only applies if the handset is actually rooted when it's returned to them....
Slug is offline  
Reply With Quote
Old November 3rd, 2009, 07:05 PM   #3 (permalink)
Senior Member
 
Carl C's Avatar
 
Join Date: Sep 2009
Location: London
Posts: 6,062
 
Device(s): HTC Magic
Carrier: Not Provided

Thanks: 74
Thanked 36 Times in 33 Posts
Default

Quote:
Originally Posted by Slug View Post
As far as Orange are concerned, they've told customers that it does. Of course, that only applies if the handset is actually rooted when it's returned to them....
Likewise with Vodafone UK

They say if you root your phone it is "Modifying" it hence voiding the warranty with them however they were unsure if this voids the warranty with the Manufacturers of the Handset {HTC for the Hero}.

But I like Slugs suggestions
__________________
Don't worry I have not abandoned you AF, I've just been VERY BUSY
Carl C is offline  
Last edited by Carl C; November 3rd, 2009 at 07:05 PM.
Reply With Quote
Old November 3rd, 2009, 09:01 PM   #4 (permalink)
Member
 
Join Date: Oct 2009
Posts: 336
 
Device(s):
Carrier: Not Provided

Thanks: 18
Thanked 29 Times in 11 Posts
Default

Can you unroot the HTC Hero? If so how?
Quazar is offline  
Reply With Quote
Old November 3rd, 2009, 09:17 PM   #5 (permalink)
New Member
 
Join Date: Oct 2009
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hard reset should do it I think.
Diamondis is offline  
Reply With Quote
Old November 3rd, 2009, 10:32 PM   #6 (permalink)
No One...
 
noonehereyet's Avatar
 
Join Date: Nov 2008
Location: California
Posts: 3,129
 
Device(s): G1, Cliq, Vibrant, MyTouch 4G, G2x, Amaze, Galaxy Nexus
Carrier: Not Provided

Thanks: 3
Thanked 78 Times in 58 Posts
Send a message via AIM to noonehereyet
Default

Quote:
Originally Posted by Diamondis View Post
Hard reset should do it I think.

No it wont.... if you've rooted you will have to restore (reinstall) a stock build recovery and to un-root
__________________

My Blog
noonehereyet is offline  
Reply With Quote
Old November 4th, 2009, 04:22 AM   #7 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by Quazar View Post
Can you unroot the HTC Hero? If so how?
By restoring the Nandroid backup you made and carefully filed away prior to rooting. You'll need to reflash the original recovery image too if you replaced it before making the backup.
Slug is offline  
Reply With Quote
Old November 4th, 2009, 05:23 AM   #8 (permalink)
Junior Member
 
Join Date: Aug 2009
Posts: 55
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Theunlockr.com has an article on unrooting for warranty purposes.
SFA_AOK is offline  
Reply With Quote
Old November 4th, 2009, 08:51 AM   #9 (permalink)
Senior Member
 
Join Date: Aug 2009
Location: Ongar, UK
Posts: 501
 
Device(s): Nexus S, HTC Hero
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 11 Posts
Default

Has anyone had any direct experience of a repair being refused? I seriously doubt in practice that it would be a problem unless the modification had directly caused the malfunction.
There are so many things that you can do to modify a smartphone's software - just look at all the apps that can be legitimately installed - it is like a PC manufacturer refusing to honour a hardware warranty because it didn't approve of the software setup. I would be surprised if a repair department even bothered (or had the time ) to delve into things like this. Also I have never been directly told by my provider about any exceptions to my warranty.
__________________
Nexus S on Orange UK/ infin1ty 0.2.2 | Netarchy 1.3.0.3
HTC Hero/Elelinux-7.0.0-Hero-v2.0
phillevy is offline  
Reply With Quote
Old November 4th, 2009, 09:20 AM   #10 (permalink)
Member
 
Join Date: Oct 2009
Posts: 336
 
Device(s):
Carrier: Not Provided

Thanks: 18
Thanked 29 Times in 11 Posts
Default

I wouldn't risk it, manufacturers will look for any excuse to void your warranty!
Quazar is offline  
Reply With Quote
The Following 2 Users Say Thank You to Quazar For This Useful Post:
ashishanand89 (January 26th, 2012), bijay (August 2nd, 2011)
sponsored links
Old November 4th, 2009, 09:38 AM   #11 (permalink)
Senior Member
 
Join Date: Aug 2009
Location: Ongar, UK
Posts: 501
 
Device(s): Nexus S, HTC Hero
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 11 Posts
Default

Quote:
Originally Posted by Quazar View Post
I wouldn't risk it, manufacturers will look for any excuse to void your warranty!
The whole point of these phones is how you can customise the software - if anyone can show me a specific warranty exclusion in writing from Orange, then I would agree and not risk it. As I said, I wasn't told anything when I got the phone and have yet to see anything in writing either.
phillevy is offline  
Reply With Quote
Old November 4th, 2009, 01:03 PM   #12 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2009
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Okay, so it does void your warranty, but you can un-root. Is the un-root detectable?
Brad is offline  
Reply With Quote
Old November 4th, 2009, 02:02 PM   #13 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by Brad View Post
Is the un-root detectable?
If you restore a complete pre-root backup I don't see how it can be otherwise.
Slug is offline  
Reply With Quote
Old November 6th, 2009, 10:04 AM   #14 (permalink)
New Member
 
Join Date: Oct 2009
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 4 Times in 1 Post
Default

Let me see if I can explain "rooting"

This isn't a perfect analogy, but it works...
Using a PC as an example... if you install windows on a PC, there will be a bunch of files put on your hard drive that understands how to make the the processor, memory, video card, etc in the PC work. This is similar to what had been done on your phone except that instead of a hard drive a solid state flash is used for persistent memory (persistent memory or ROM holds its value when powered off). This is different ROM then your SDCard.

If I take that same PC, erase everything and then install Linux, which also knows how to make all of that hardware work, the computer works, but things are different. You could say that you just "rooted" the PC as the term is used with Android.

To get back to Windows I could restore the hard drive from a backup and it would work exactly as it did before Linux was installed.

The difference is that rooting typically uses the same operating system with some tweaks to make things operate differently. If you have a backup of the old software, you can reflash the ROM and it will be back to where it was when you started. Note that you would also have to restore the SDcard to get things back to where they were... think of the sdcard as a second hard drive in your phone.

So rooting consists of optional back up an image of the flash memory in your phone and then installing some other software by flashing the ROM inside your phone. To get back you can just reinstall from your backed up ROM.

Hope this helps,

Chad
ceiring is offline  
Reply With Quote
The Following 4 Users Say Thank You to ceiring For This Useful Post:
avidroidian (March 10th, 2012), bijay (August 2nd, 2011), g916 (July 6th, 2010), Straydog (November 13th, 2013)
Old November 6th, 2009, 10:20 AM   #15 (permalink)
Senior Member
 
Join Date: Aug 2009
Location: Ongar, UK
Posts: 501
 
Device(s): Nexus S, HTC Hero
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 11 Posts
Default

Quote:
Originally Posted by ceiring View Post
Let me see if I can explain "rooting"

This isn't a perfect analogy, but it works...
Using a PC as an example... if you install windows on a PC, there will be a bunch of files put on your hard drive that understands how to make the the processor, memory, video card, etc in the PC work. This is similar to what had been done on your phone except that instead of a hard drive a solid state flash is used for persistent memory (persistent memory or ROM holds its value when powered off). This is different ROM then your SDCard.

If I take that same PC, erase everything and then install Linux, which also knows how to make all of that hardware work, the computer works, but things are different. You could say that you just "rooted" the PC as the term is used with Android.

To get back to Windows I could restore the hard drive from a backup and it would work exactly as it did before Linux was installed.

The difference is that rooting typically uses the same operating system with some tweaks to make things operate differently. If you have a backup of the old software, you can reflash the ROM and it will be back to where it was when you started. Note that you would also have to restore the SDcard to get things back to where they were... think of the sdcard as a second hard drive in your phone.

So rooting consists of optional back up an image of the flash memory in your phone and then installing some other software by flashing the ROM inside your phone. To get back you can just reinstall from your backed up ROM.

Hope this helps,

Chad
Very comprehensive explanation of rooting but this doesn't really get us any closer answering the OP's original question ie is the warranty on a rooted (unrestored) phone void even if the fault is unrelated to the rooting? I would like some actual links to back this up if it is.
phillevy is offline  
Last edited by phillevy; November 6th, 2009 at 10:21 AM.
Reply With Quote
Old November 6th, 2009, 10:32 AM   #16 (permalink)
New Member
 
Join Date: Oct 2009
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 4 Times in 1 Post
Default

Quote:
Originally Posted by phillevy View Post
Very comprehensive explanation of rooting but this doesn't really get us any closer answering the OP's original question ie is the warranty on a rooted (unrestored) phone void even if the fault is unrelated to the rooting? I would like some actual links to back this up if it is.
Sorry.... I should have stated my conclusion.

This is completely unofficial, but there shouldn't be any way for anyone to know that you have been flashing ROMs if you make a backup and then restore prior to anyone "official" seeing the phone. On the other hand, unless you are complete geek, there is probably not a reason to root the Hero, especially with 2.0 features on the horizon.

Warnings:
When flashing ROM chips, there is always a chance that something doesn't go as planned, and there is a chance of hosing up the phone if thing go bad in the wrong way. If the rooted or original ROM doesn't get back onto the chip correctly, then it is going to be difficult to explain.

You will probably not get automatic updates from Sprint if you root and you may not even be able to automatically install updates depending on what rooted ROM you install.

Chad
ceiring is offline  
Reply With Quote
Old November 6th, 2009, 10:56 AM   #17 (permalink)
Senior Member
 
Join Date: Aug 2009
Location: Ongar, UK
Posts: 501
 
Device(s): Nexus S, HTC Hero
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 11 Posts
Default

Quote:
Originally Posted by ceiring View Post
Sorry.... I should have stated my conclusion.

This is completely unofficial, but there shouldn't be any way for anyone to know that you have been flashing ROMs if you make a backup and then restore prior to anyone "official" seeing the phone. On the other hand, unless you are complete geek, there is probably not a reason to root the Hero, especially with 2.0 features on the horizon.

Warnings:
When flashing ROM chips, there is always a chance that something doesn't go as planned, and there is a chance of hosing up the phone if thing go bad in the wrong way. If the rooted or original ROM doesn't get back onto the chip correctly, then it is going to be difficult to explain.

You will probably not get automatic updates from Sprint if you root and you may not even be able to automatically install updates depending on what rooted ROM you install.

Chad
Thanks but we really need some kind of official confirmation - my take is that an unrelated hardware fault should make it unneccessary to worry about reverting back - unless someone can prove otherwise.
As far as rooting is concerned I see that there are always new things on the horizon (beyond 2.0 as well) and at the moment for no other reason it is worth it just to use APPS2SD( disregarding all the performance improvements of a custom ROM). As long as you are careful, it is very hard to brick the phone and most situations can be brought back from the brink!
phillevy is offline  
Reply With Quote
Old November 6th, 2009, 11:10 AM   #18 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 33
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Return

A friend stated that if you need to return your phone to Orange and want a replacement unit, either report it as lost/stolen or render it un-bootable. That way it won't matter if its rooted or not.
agent-5 is offline  
Last edited by agent-5; November 6th, 2009 at 11:11 AM.
Reply With Quote
Old November 6th, 2009, 02:36 PM   #19 (permalink)
New Member
 
Join Date: Oct 2009
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 4 Times in 1 Post
Default

Quote:
Originally Posted by phillevy View Post
Thanks but we really need some kind of official confirmation - my take is that an unrelated hardware fault should make it unneccessary to worry about reverting back - unless someone can prove otherwise.
As far as rooting is concerned I see that there are always new things on the horizon (beyond 2.0 as well) and at the moment for no other reason it is worth it just to use APPS2SD( disregarding all the performance improvements of a custom ROM). As long as you are careful, it is very hard to brick the phone and most situations can be brought back from the brink!
IMO, if I were the manufacturer or carrier and you did something completely unsupported to my hardware that could go around any restrictions that I have put on a phone and allow that phone to be used on networks other then mine, I would tell you that you are on your own.
ceiring is offline  
Last edited by ceiring; November 6th, 2009 at 02:37 PM.
Reply With Quote
Old November 6th, 2009, 03:01 PM   #20 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by ceiring View Post
Using a PC as an example... if you install windows on a PC, there will be a bunch of files put on your hard drive that understands how to make the the processor, memory, video card, etc in the PC work. This is similar to what had been done on your phone except that instead of a hard drive a solid state flash is used for persistent memory (persistent memory or ROM holds its value when powered off). This is different ROM then your SDCard.

If I take that same PC, erase everything and then install Linux, which also knows how to make all of that hardware work, the computer works, but things are different. You could say that you just "rooted" the PC as the term is used with Android.
Not at all. You don't replace the OS on the handset, you merely grant 'superuser' access. A better analogy imo would be a normal limited user account under Windows versus an administrator with UAC disabled. Even then you're not really close to the power of SU on a Linux-based system.

Back to the question.... my response was merely what someone else related, having asked the question of Orange CS themselves. I've no first-hand experience to offer.
Slug is offline  
Reply With Quote
sponsored links
Old November 6th, 2009, 04:17 PM   #21 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 33
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

IMHO, why worry if rooting voids your warranty? You've got a really great device, your contract is only going to last a maximum of about 24 months, just enjoy it while you've got it and look forward to upgrading to something better in 2 years (or less) time.
agent-5 is offline  
Reply With Quote
Old December 18th, 2009, 03:06 PM   #22 (permalink)
New Member
 
Join Date: Dec 2009
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I stumbled across this and thought I'd add I wee bit to it.

Q1: Does a Root void your warrenty?
A1: Yes, I own a Hero bought out right without contract. My warrenty states that modification voids the warrenty. I beleive this is because HTC/GOOGLE have not stated that the software/firmware/hardware you may use is not going to damage it. Therefore they cannot be held to account to any damage done as a result of this modification as they have no control over it.

Q2: Is it detectable once it is restored to orginal?
A1: I have no idea but I'm sure HTC/GOOGLE have something hidden that could hold onto any information regarding the phones history.

I think the key question is, is it worth it.
linearcraig is offline  
Reply With Quote
Old December 18th, 2009, 04:43 PM   #23 (permalink)
Member
 
Join Date: Aug 2009
Location: Yorkshire, UK
Posts: 378
 
Device(s): HTC Desire (Orange) HTC Hero (Orange) MCK-Teknologist 1.9/MCR 3.1
Carrier: Not Provided

Thanks: 0
Thanked 27 Times in 23 Posts
Default

Quote:

Q1: Does a Root void your warrenty?
A1: Yes, I own a Hero bought out right without contract. My warrenty states that modification voids the warrenty. I beleive this is because HTC/GOOGLE have not stated that the software/firmware/hardware you may use is not going to damage it. Therefore they cannot be held to account to any damage done as a result of this modification as they have no control over it.

Q2: Is it detectable once it is restored to orginal?
A1: I have no idea but I'm sure HTC/GOOGLE have something hidden that could hold onto any information regarding the phones history.

I think the key question is, is it worth it.
Q3 is it worth it for HTC/Google/Orange/Tmobile to have some geek spending a lot of time working out if every returned phone has previously been rooted?

A3 very unlikely.
wuthton is offline  
Last edited by wuthton; December 18th, 2009 at 04:44 PM.
Reply With Quote
Old December 18th, 2009, 06:07 PM   #24 (permalink)
Senior Member
 
Jaffa's Avatar
 
Join Date: Nov 2009
Location: Brighton
Posts: 1,184
 
Device(s): Noobs shouldn't get smartphones
Carrier: Not Provided

Thanks: 29
Thanked 95 Times in 73 Posts
Default

Im a being silly, but would the system not hold a date that the ROM was installed so, by re installing the original ROM that date would change, thus your provider being able o tell you have played with the ROM ?
Jaffa is offline  
Reply With Quote
Old December 18th, 2009, 06:21 PM   #25 (permalink)
Member
 
Join Date: Dec 2009
Location: London, UK
Posts: 180
 
Device(s): HTC Hero (Brown)
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default

I'm sure it's very, very easy for them to check if you've messed with the ROM.

It's really a bad idea if you've just bought the phone. You get a generous 2 year warranty, and unless you reallly really think you'll benefit from a custom ROM, it just seems pointless.

And they, like any company, will do anything to get out of honouring your warranty.

To those people who say they weren't told, explicitly, by Orange that modifying a ROM voids warranty...you don't have to be told explicitly. It'll be in the small print, somewhere, either in HTC's T&Cs or in the network's T&Cs. It's always somewhere.
Bhav is offline  
Reply With Quote
Old December 18th, 2009, 06:29 PM   #26 (permalink)
Senior Member
 
Jaffa's Avatar
 
Join Date: Nov 2009
Location: Brighton
Posts: 1,184
 
Device(s): Noobs shouldn't get smartphones
Carrier: Not Provided

Thanks: 29
Thanked 95 Times in 73 Posts
Default

Quote:
Originally Posted by bhav View Post
i'm sure it's very, very easy for them to check if you've messed with the rom.

It's really a bad idea if you've just bought the phone. You get a generous 2 year warranty, and unless you reallly really think you'll benefit from a custom rom, it just seems pointless.

And they, like any company, will do anything to get out of honouring your warranty.

To those people who say they weren't told, explicitly, by orange that modifying a rom voids warranty...you don't have to be told explicitly. It'll be in the small print, somewhere, either in htc's t&cs or in the network's t&cs. It's always somewhere.
qftt
Jaffa is offline  
Reply With Quote
Old December 18th, 2009, 06:49 PM   #27 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by Jaffa View Post
Im a being silly, but would the system not hold a date that the ROM was installed so, by re installing the original ROM that date would change, thus your provider being able o tell you have played with the ROM ?
That's why all the guides recommend making a Nandroid (or similar) backup of the system before you mess with anything, so that you can restore your handset to pristine condition if necessary. Not necessarily for this reason, as the "secret log file" idea is imho far-fetched, but certainly for ease of recovery in case of problems.
Slug is offline  
Reply With Quote
Old December 19th, 2009, 07:33 AM   #28 (permalink)
Senior Member
 
Join Date: Aug 2009
Location: Ongar, UK
Posts: 501
 
Device(s): Nexus S, HTC Hero
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 11 Posts
Default

I still maintain that unless rooting/etc was found to have actually caused a hardware fault, I would be surprised if it prevented any warranty repair being undertaken (although you may get it back reset and unrooted!). I'm still waiting for someone to show me a link to any T&Cs stating software modification can void the warranty, or indeed anyone having an actual repair refused.
phillevy is offline  
Reply With Quote
Old January 16th, 2010, 08:29 PM   #29 (permalink)
Member
 
joseamirandavelez's Avatar
 
Join Date: Oct 2009
Location: Puerto Rico
Posts: 190
 
Device(s): Sprint HTC Hero, DamageControl 2.08.1 ROM
Carrier: Not Provided

Thanks: 3
Thanked 3 Times in 2 Posts
Send a message via Yahoo to joseamirandavelez
Default

Has anyone been able to unroot the phone?
joseamirandavelez is offline  
Reply With Quote
Old January 17th, 2010, 05:16 AM   #30 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by joseamirandavelez View Post
Has anyone been able to unroot the phone?
The simplest way is simply apply the current RUU update from HTC.
Slug is offline  
Reply With Quote
sponsored links
Old February 11th, 2010, 05:44 AM   #31 (permalink)
New Member
 
Join Date: Feb 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Bhav View Post
unless you reallly really think you'll benefit from a custom ROM, it just seems pointless.
Sometimes the need to root is genuine and benign: like if you need to connect to an enterprise-secured wireless network on a phone like the GW620 from LG which ships with Android 1.5 and hence doesn't have the GUI to specify the necessary parameters. The only way to do it (as far as I have been able to tell) is to edit the wpa_supplicant.conf file, to overwrite which you need to have rooted the device. I don't think it would be justifiable to say that using an inbuilt capability of the OS like connecting to an enterprise-secured wifi is a "modification": it is a "configuration" and it is only unavailable to Joe Public because of an inadequate GUI and LG's failure to keep up with new OS versions.

Sorry, but I've just got this, my first Android phone, and I'm sore that LG haven't kept up with the OS, especially since I rejected the Samsung Galaxy having read that Samsung do not keep up with the OS versions!

Anyway, in the case of my example, would that count as modification (cynicism aside)?
atpat is offline  
Reply With Quote
Old February 11th, 2010, 12:02 PM   #32 (permalink)
Junior Member
 
Join Date: Feb 2010
Posts: 68
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 3 Posts
Default

Quote:
Originally Posted by Slug View Post
The simplest way is simply apply the current RUU update from HTC.
Exactly. Then the date you installed it is no longer relevant, because you were just doing an update that manufacturers and mobile carriers recommend.

Bottom line.

Reinstall your default ROM, wipe everything.... then send it back.

I have been told in the past on several occasions to wipe my phones before sending them in for repair for your own privacy plus it makes their job easier.

Just go ahead and root and run your custom roms, they are awesome.
Arthur Hucksake is offline  
Reply With Quote
Old February 11th, 2010, 12:08 PM   #33 (permalink)
Member
 
skunkpbguy's Avatar
 
Join Date: Dec 2009
Location: Springfield, MO
Posts: 296
 
Device(s): DROID, LG Voyager Titanium
Carrier: Not Provided

Thanks: 50
Thanked 9 Times in 7 Posts
Default

Quote:
Originally Posted by Slug View Post
As far as Orange are concerned, they've told customers that it does. Of course, that only applies if the handset is actually rooted when it's returned to them....
Because lying is a good way to promote the Android community.. I guess it's okay to break something and return as long as you only tell them what they need to hear..
skunkpbguy is offline  
Reply With Quote
Old February 11th, 2010, 04:09 PM   #34 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by Slug View Post
As far as Orange are concerned, they've told customers that it does. Of course, that only applies if the handset is actually rooted when it's returned to them....
Quote:
Originally Posted by skunkpbguy View Post
I guess it's okay to break something and return as long as you only tell them what they need to hear..
I'm not concerned if I break something - I know what I'm doing and if I screw up I'll live with the consequences. What does concern me is having a hardware issue not of my making blamed on a software mod.
Slug is offline  
Reply With Quote
Old December 29th, 2010, 03:32 AM   #35 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I went with a good friend to an at&t repair center when he needed to replace his captivate due to the fact that the newer ones have far more reliable gps and a screen that doesn't oversaturate the blue spectrum. His old captivate was rooted with a 2.2 rom on it when he handed it over to them. They gave him a fresh refurb right then and we left with working gps.
dcrowser is offline  
Reply With Quote
Old December 31st, 2010, 08:44 PM   #36 (permalink)
New Member
 
Join Date: Dec 2010
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

A rooted phone will void the warranty on any Sprint Device....When phones are returned to Sprint, they go thru a check list by a Tech at the receiving warehouse to determand what needs to be repaired or used as parts....If the device has been rooted, the account it was on will be charge the full amount of the Replacement Device.....
Foxxtrot is offline  
Last edited by Foxxtrot; December 31st, 2010 at 08:46 PM.
Reply With Quote
Old December 31st, 2010, 10:17 PM   #37 (permalink)
Check six!
 
Slug's Avatar
 
Join Date: Aug 2009
Location: Inverness, UK
Gender: Male
Posts: 18,092
 
Device(s): Sony Xperia Z
Carrier: EE

Thanks: 2,772
Thanked 11,518 Times in 5,853 Posts
Send a message via Skype™ to Slug slugbrem@gmail.com
Default

Quote:
Originally Posted by Foxxtrot View Post
A rooted phone will void the warranty on any Sprint Device....
....which is irrelevant as this is the GSM Hero forum.
Slug is offline  
Reply With Quote
Old September 5th, 2011, 12:42 PM   #38 (permalink)
New Member
 
Join Date: Sep 2011
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 2 Times in 2 Posts
Cool

Quote:
Originally Posted by Brad View Post
Hi all, does rooting void your warranty?

I have been Googling and some say it does, and some say it doesn't!

Could anyone give me a straight and correct answer?

Thanks.
Ok, here is the skinny for MY phone...

I have a Samsung Admire with Android 2.3 (Gingerbread) so I called the company (which I suggest you do as well) and asked if rooting woild void the warranty.
Answer, yes.
Q2 Assuming everything goes perfectly, and I decided to put it back to the original OS, would they be able to tell that the phone had been rooted?
A2 No.

I hope this helps everyone.

Just remember, it never hurts to ask the Makers.
BriteLeaf is offline  
Reply With Quote
The Following User Says Thank You to BriteLeaf For This Useful Post:
Cflax (February 21st, 2012)
Old February 5th, 2012, 10:45 AM   #39 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by phillevy View Post
Has anyone had any direct experience of a repair being refused? I seriously doubt in practice that it would be a problem unless the modification had directly caused the malfunction.
There are so many things that you can do to modify a smartphone's software - just look at all the apps that can be legitimately installed - it is like a PC manufacturer refusing to honour a hardware warranty because it didn't approve of the software setup. I would be surprised if a repair department even bothered (or had the time ) to delve into things like this. Also I have never been directly told by my provider about any exceptions to my warranty.


HP refused to honor my warrenty on a laptop because I installed windows 7 even though it qualified for the upgrade ...their problem was I didnt buy windows 7 through them . so it does happen.
mojoinaboxx is offline  
Reply With Quote
Old February 21st, 2012, 11:27 AM   #40 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

might sound dumb but, im going in to the verizon store today to directly ask them if it voids the warranty. When I was in there to buy my razr maxx one of the workers was bragging to me about his rooted android. they seem friendly and laid back enough to be honest with me soooo.. why not? ill post what he says later today or tomorrow.
Cflax is offline  
Reply With Quote
sponsored links
Old June 9th, 2012, 02:47 AM   #41 (permalink)
New Member
 
Join Date: Jun 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Notsure Rooting

Okay this may seem like a silly question but if android doesn't endorse rooting then why would they allow apps to be on the android marketplace or sorry (Google PlayStore)that require you to root your phone? Seems like if they were against it they wouldn't allow those apps to be in there.
lonedrone is offline  
Reply With Quote
Old September 19th, 2012, 11:28 AM   #42 (permalink)
Junior Member
 
Join Date: Sep 2012
Posts: 31
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by Brad View Post
Hi all, does rooting void your warranty?

I have been Googling and some say it does, and some say it doesn't!

Could anyone give me a straight and correct answer?

Thanks.
This from the StraightTalk terms and conditions
This being my first post I cant post the URL but you can find it on the StraightTalk website. That is if your using StraightTalk.

13. UNAUTHORIZED USAGE OR RESALE: The Equipment is sold exclusively for use by you, the end consumer, with the Service available solely within the United States. Any other use of your Equipment including, without limitation, activation and/or use on a network other than Straight Talk, any resale, unlocking and/or reflashing of the handset is unauthorized and constitutes a violation of your agreement with Straight Talk. You agree not to unlock, reflash, tamper with or alter your Equipment, enter unauthorized PINs, engage in any other unauthorized or illegal use of your Equipment or the Service, or assist others in such acts, or to sell and/or export Equipment outside of the United States. Improper, illegal or unauthorized use of your Equipment may result in immediate discontinuance of Service and legal action. These acts violate Straight Talk’s rights and state and federal laws. Straight Talk will prosecute violators to the full extent of the law. Straight Talk reserves the right to cancel any Service without notice.
CDavis10 is offline  
Reply With Quote
Old October 27th, 2013, 11:48 AM   #43 (permalink)
New Member
 
Join Date: Oct 2013
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

And there is always the possibility you won't be able to unroot your phone. A few months ago, my phone stopped charging and was essentially a brick with an inaccessible battery. Had it been rooted at the time...
Portnoy is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Hero > Hero - All Things Root
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 09:40 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.