TheAppMan

I'm using a DIR-615 router and, to my surprise, I've had no trouble whatsoever getting the Hero to connect to my network. I'm using WPA2-AES and I didn't even have to make my SSID visible.

tixxit

Thanks, I'll probably go pick one up after work.

I set up my laptop as the gateway last night and did some packet sniffing. It is weird. The android sends out the request fine, and gets a response. However, for one site, the first packet in the returned HTTP data would be dropped (the one that had all the HTTP headers, response code and majority of the HTML). No idea why. The packets coming from the server would just start at the 2nd packet... And it did this reliably... everytime. It would also often send out 2 GET requests within a second of each other, not giving the server a chance to respond. Going to the same site would result in the same thing. Google.com works fine, no packets dropped, and it loads fine on the browser.

While doing this, I also saw the phone communicate with the Facebook REST server, as well as gmail.

When I get home, I'll see about posting the capture. If the DIR-615 works, I'll probably just won't worry about it until the update.

Last edited by tixxit; February 12th, 2010 at 01:56 PM.

tixxit

Alright, just bought a DIR-615 and I have NO problems now. Thanks! It now works at work and at home, so I'm happy.

arkcitykide

Worked like a charm...I just put the mac address in the netgear router and "BAM" it connected by Wifi!!!! I spent last nite on the phone with the sprint people...yada.yada...they said it must be the netgear people...so I called them and they said that since my other wifi devices were currently working...it could'nt be their router....well I was just about to give up...and saw your post...I am also running Network Magic and it has some security issues...but I processed it thru them and "BaM" she's kickin''''sweet.....I installed the twonkey app and now my phone will play it's mp3's on the playstation 3 thru twonky media manager...sweet......thanks!!!

Cyberplod

After trying just about everything, I found a simple solution that worked for me.

Hero has always connected OK before to both public and private networks. Upgraded router to BT Homehub2 and phone could not obtain an IP address.

Eventually I noticed that the router DHCP allocated addresses xxx.xxx.xxx.64 to 192. Changed the setting to xxx.xxx.xxx.1 to 192 and it connected straight away. Hope that may help someone.

TheAppMan

Nice one, glad it worked out.

mainben1984

Same problem as most and only had phone since Saturday. I can get connected to my router. Well my HTC hero(T-Mobile G2 Touch) says it is connected and got IP. Have got my mobile network turned off. So i know all connections are through the WIFI.

So i click a web page and the first few are fine and load up correctly. Then you click one and the loading bar takes forever and then finally the andriod web page comes up stating it can not connect to web page. Or if i click on andriod market i would get a message that it is not working or on youtube the cannot display message.

I would like to know if anyone has resolved this issue without having to fiddle with there router. Just by configuration of their handset.

Because like me, most people will be mobile and would want to try and connect to different wireless routers. And if you are around a friends house and there iphone connects to their router with no problem, but the only way you will have a chance to connect and use it would be to change settings/upgrading on their router.

I do not know if this is the best solution HTC can come up with to resolve the issue. I would like to connect to every wifi device as the iphone can. How bad does it look if i go over to someones house and say i can not connect to your wifi till they upgrade their firmware.

Does this not have a negative effect on the influencing people to buy the phone!!!! "Maybe i want an iphone or a HTC hero, but wait my friend could not connect to my routing using a HTC Hero. I will get a iphone!"

I will ring T-Mobile tonight and see what they suggest!

panz

Hello

Here is a possible solution to your htc hero home wifi browser woes.

I had problems in my home wifi which cause my htc hero to be unable to browse web pages via wifi at home, but updating weather, checking mail etc. worked fine.

What i did to fix this was downloading an app from market called Wifi analyser, and changed the wifi channel in my router to one which was free.

I hope this helps!

Regards,
panz:.

no_basho

Same issue that many others have described above (i.e. unable to keep a constant wifi connection between my HTC Hero and Linksys WRT54GL (Tomato firmware)).

Wifi Fixer (available free in the market) fixed my problems, giving me a stable connection. Without it, I wouldn't be nearly as enthused about my Hero as I am.

greg_stinson

Basically if you are having endless and seemingly unfixable issues with wi-fi and your Hero my advice is just buy another router until you find one that works, had endless woe with my Linksys WAG54G2, today got a new Belkin and works perfectly! So just seems that our beloved Hero simply doesn't get on with some routers!

mainben1984

I can see why some people will change settings or even buy a new router. But why should you! I can see no reason why I should if my laptop, psp, an iPhone and even my girlfriends LG crappy phone can connect to my router no problem and send data through it.

Well I added the WiFi fixer and it has worked for a while, but I will have to test a bit more!

mainben1984

Well just realised that the WiFi fixer app does not work. Once I lose connection the app just turns off the WiFi and then just hangs trying to turn it back on and you can not turn it on manually. Useless app to try and fix problem.

no_basho

I'm not sure I entirely understand what you're saying, but Wifi Fixer doesn't turn off your wifi. It simply silently reconnects whenever the connection is lost or hangs. And it's certainly not worthless. It works for many people--including me!--who've suffered from the same symptoms you're describing. But there's no guarantee that it will work for everyone, of course.

Have you tried some of the other troubleshooting options in this thread? Have you changed the default phone setting (i.e. "wifi sleep policy) so that wifi remains active even when the screen is off?

Edit: Are you using Wifi Fixer Classic (manual reconnect) or Wifi Fixer (auto reconnect)? If the former, you want to use the latter instead.

Last edited by no_basho; February 24th, 2010 at 05:26 PM.

mainben1984

I downloaded both. With the automatic one all I get is that ap is unavailable in the notifications. I check WiFi in. The settings and under WiFi I can see it getting an ip, then connected. Then it turns off and then turns on again. It does this in an infinite loop.

Turned off sleep and saved that option, but I still have the issue that under WiFi it states that it is connect but no data goes through the router after about a minute it so! I found that if I ping the ip that my phone has from my laptop, it will send packets back for a whole then it will come up that host is unreachable even though my g2 touch says it is connected.

no_basho

Very frustrating, indeed. Try uninstalling both versions of Wifi Fixer and then reinstalling Wifi Fixer again (the version with automatic reconnect, not Wifi Fixer Classic). Then, open it and make sure that "Keep Active" and "Wifi Lock" are checked).

If Wifi Fixer doesn't solve your problem, I would recommend that you read this whole thread and, in a systematic way, begin trying some of the other solutions offered.

Good luck! It's maddening that this remains such a persistent issue on an otherwise great phone.

loop

I just bought an hero, and im having some trouble with my Belkin F5D8233-4 v1 router.

Sometimes the phone connects well, i have internet acess, but the suddenly it drops.

I´ve read that some users update their firmware and they were ok but since my router is the v1 its already with the latest firmware.

Can anyone with this kind of router tell me the settings you are using so i can see if i can fix it.

Thanks in advance.

Bunjiweb

I've been having a bit of on-off issues with my crappy Thomson router and I had assumed it was the router, usually after restarting it would be fine... for a while.

I recently went hunting for other ideas and I came across something very simple that I had not yet tried.

I have changed the channel the router uses manually to channel 3 rather than letting it automatically try to find a channel. So far I have not had any disconnections. I can only think that it must be because another local router was attempting to use the same channel or something...

So remember to give this a try first!

Ben

kidd

what helped me:
I'm using Linksys WAG54G2 and WPA2 security +MAC
the thing is that WIFI works only when I connect my android as the first hardware connected to the router. then I can connect all other devices. It seems to wrk for the past 5 minutes

EDIT: actually it seemed to work, BUT ie. market is only downloading icons and descriptions - the applications don't download :/

Last edited by kidd; February 26th, 2010 at 03:30 PM.

loop

What seems to have worked for me is an app called wifi static, what it does is give hero an static ip adress to acess the router so no dhcp mess.

Give it a try.

jdwis

I flashed my original H3G with MCR 3.1, didnt have much problem with WiFi, it was cutting off sometimes but never bothered much as it was rare..

Then flashed to a customised rooted ver of H3G, installed few apps related to WiFi. Suddenly out of surprise I was running to the Router, I had to restart both, Router & Modem otherwise it wont work.

Thought of putting Hero on only on normal 3G internet (switching off WiFi), its slow but atleast it wont break my router.

My Router is Belkin G - F5D7230-4, Ver 7002uk, I had flashed new firmware ver - 9.01.12 in past as I had problems with 10mbps speed (it was then sorted).

Having this new problem just baffled me, I again approached Belkin online support, I explained all the possible causes & scenarios, the guy was a bit hesitant to come to a conclusion whether the problem is with router, firmware or HTC, he was trying to push the blame on to HTC but I stuck to the point that your router might be faulty as it does connect initially and then breaks after sometime, which means the router cannot witheld the incoming data flow from HTC and obviously the HTC hardware for WiFi is not as par to the laptops WiFi...

After a little heated online chat session he adviced to try changing the channel and try. Initially it was set on Auto, SSID enabled with WPA/WPA2..
Since I have set the channel from Auto to a particular no, it has not given me a router restart.. its been nearly 5hrs..
If anyone need any help, give me a shout..

thanks

mxms

Hi all, I bought my HTC Hero just week ago and have same problem with dropping wifi signal. When I'm on open network or my friend's wifi it works great and it just ensure me that Hero is great phone.

It seems problem is with my router. I use DrayTek Vigor 2700 VGST with latest firmware. I tried allmost all suggestions from this thread, I installed wifi fixer, add MAC address, change security etc. but the problem with dropping signal persist so I thought if someone is using similar router and know how to fix it or what could be the problem.

If I install Wifi static, do I have to change router settings from dynamic IP to static? I'm not really into all this router stuff but thanks to Hero I've learned lot

I'd greatfull for any advise.

Thx

whisky_ed

I couldn't connect through my Netgear DG834PN and this sorted me out!

Thanks.

TwonkyMedia on my phone eh...? ==> Market

MrDrezzUp

Perhaps listing routers that are "reported to work" and listing routers that are "reported to have issues" with the HTC Hero might be beneficial?

If a person was in the market for a new router they would have access to a list that would at least increase the probability of avoiding HTC Hero/wifi issues.

If a person was troubleshooting HTC Hero / Wifi issues they could quickly check to see if other people were having wifi issues when using that same brand/model of router.

da9l

Ever since I got my Hero I've had serious problems surfing the web via wifi with the built in browser and any other available browser as well. It worked with 3G and non-browser applications could access the net, podcast applications, Connectbot, market etc worked with Wifi.

The other week I glanced at my 3G APN settings (yes, in the phone!) and saw that it had a http proxy setting there (i.e. many mobile operators provide a proxy service for mobile surfing to speed things up). I thought, "WTF!, what if that stupid setting still is in effect when I browse the web via wifi?".

Well guys, I removed the two proxy settings (proxy host name and the proxy port (8080)) and voila! The problem is gone!

Since I did it I've never had this stupid problem. It is a bug that should be fixed but at least this could be a pretty good workaround!

Now, this could explain a lot of things in this thread, for example why it works for some and not for others.

So If you are having exactly this problem (i.e. you can't surf the web when connected only to wifi but other applications are available, market, connectbot, whatever that is not port-80 or proxy dependent) Take a glance at your APN settings of your 3G connection. Write the proxy settings down and try removing them!

Please post back if you succeed with this or not and if you indeed have a proxy setting there in the APN settings.

My mobile operator here in sweden is teliasonera and I have a dlink-DIR 855 router (european version).

Regards, Da9l.

Last edited by da9l; March 16th, 2010 at 12:25 PM. Reason: Clearified some information

Slug

See this post.

__________________
Site Rules/Guidelines and Zero Tolerance Policy

MrDrezzUp

Perfect!

jqlovesblue

hello ! i have problems with wifi too.
everytime i enter market using wifi, there'll be a pop up that says
" a network error has occured. retry, or cancel and return to the previous screen " so what could i do to solve this?

JimR123

How do we get to the 3G APN settings? Had a look under "wireless controls" and can't see anything like you describe...

da9l

Ok, I have a 3G Hero bought in sweden with nordic rom, setup might differ but I'm not sure. Any "quoted" menu stage below is my translation from the swedish menu name.

So, I go: Menu->Settings->Wireless Controls->"Settings for mobile network" (second last option on my phone)->"Access Point Name" (name of your operator should be specified below)

Here I open the active "APN" and get the screen for "Edit Accesspoint".

I delete the values in the entries for Proxy and Port.

Don't forget to write your proxy and port settings down if you need to revert those settings.

Be careful editing these settings since you might loose your 3G connection.

/Da9l

Last edited by da9l; March 17th, 2010 at 09:04 AM. Reason: Added disclaimer...

adyc74

Just thought i would let everyone know Netgear DG834GT does not work, Belkin F5D8636-4 v2 does not work very well, keeps disconnecting. Only just bought a Netgear DGN2000 and works flawlessly with my hero and xbox 360.

daveybaby

Add Netgear DG834N to the 'non-working' list. It only works if you limit it to 802.11b/g, i.e. disable n

__________________
Sony Ericsson Xperia Arc : GiffGaff : UK

hannahl3

If the WiFi connection problem is using a Hero, its odds on that its not the router - a Hero wont pick up the 'n' signal.

tojjer

Hi guys.
Don't have a problem surfing with wi-fi but I do find problems actually scanning to pick up a wi-fi unless I'm almost on top of the router. Not just finding this on my own router, but virtually everywhere I try to connect to one.

Running a stock HTC Hero, firmware 1.5, software 1.0.0.A6288, kernel 2.73.61.66
Using an Orange Livebox router with no problems other than when using the Hero

Seems to me that the Hero has a very poor signal for wi-fi as unless I am very close to the router, it doesn't see it. From the lounge to the hallway it can't see it, when a Nokia and a Samsung both have good signal strength on wi-fi.

Does anyone else have problems like this?

snox187

MY hero goin back , I am having no joy with WiFi and do not see why I have to buy a new router so I can use WiFi , my laptop and friends I phone don't need to change setting or get a new router they work straigt out of the box , so my hero will keep goin back and.replaced cos to me it aint on and don't see why any one should accept this situation , shame cos the hero a good phone but this is a big problem

Slug

I think the Hero is definitely picky, as I stay connected to my own AP even at the other end of the building with two walls and fire doors in between. Mine even detects AP signals that are too weak to connect to, which is annoying when you're looking for a quick 'net fix on the cheap!

rhys

My HTC Hero does connect to my Zoom X6's wifi, but only as a result of the router being rebooted. The connection is good for a max of 10minutes.

Using a wifi signal meter I've discovered that 10 minutes after being rebooted the Zoom X6's wifi transmissions switches on and off intermittently - 15 seconds on and 25+ seconds. It's no wonder that the smartphone is unable to connect reliably.

Just emailed Zoom Support for their comments.

dca860

Hi All. I have been reading all the plethora of similar HTC Hero WiFi problems with interest.
Strangely enough, I am another person having problems.
I actually have the T-mobile version (G2-Touch).
When I first got it, it worked perfectly on WiFi (whilst awaiting the T-mobile account completion for service to be available).
I have a Netgear WPN824v2. I can confirm that everything else in the house connects perfectly to this including 4 laptops; on simple WAP 128b (I have to use WAP for the kids Nintendo DS's to connect)
Since my 3G account became fully operative, my WiFi got killed off (coincidence?)
The Hero continues to work Works a treat on 3G but very iffy and rarely on WiFi
I tried changing my router from auto 108Mb to just b/g and the wifi strated working very briefly (perhaps a minute) and then refused again.
Tonight I tried to assign a specific IP to my device by MAC address. I gave it 192.168.1.10
This worked for about 2 minutes and I managed to access Loot and Yahoo but then it stopped again.
It seems in fact that messing and saving any changes to the router appears to kick start the proper connection and then it hangs again. I assume this actually includes a router reset to its connected devices?
I can also confirm, the Hero connects and confirms an excellent connection at 54Mb yet it will not allow browsing. It appears to fetch weather updates.

You know; it is all very well messing with the routers or even replacing them (as many appear to have done) but the whole idea is that the phone should connect with available WiFi networks. This does not seem to be such a problem for other manufacturers of devices. So many of you are blaming 802.11 protocols and certain routers, yet those same devices connect to just about everything else.

Face it, it's the Hero that has the problem!

I may just try to load up the latest ROM release and see if it helps any (sigh, back-up and restore )

One other observation should it mean anything significant to anyone: My router can store devices by MAC address (as can most I believe) to deny access to unlitsed MAC's.
When I added the Hero's MAC, I gave it a name as I have done for all my devices.
The Hero loses its name when revisiting or refreshing the stored list - it just shows the MAC address with a dash in the 'device name' box.
Confused - ABSOLUTELY

Last edited by dca860; March 31st, 2010 at 06:16 PM.

cdmackay

Two changes i made that cured most of my wifi problems at home (with a Linksys WRT54G running Tomato), using WPA2/PSK/AES:

- enabled SSID broadcast (which I had disabled)

- use combined B+G mode.

The latter is odd: I have *no* B-only clients, so had wanted to use G-only mode. But if I do that, the Hero often seems to have problems connecting. In mixed B+G mode, it's fine.

dca860

My Netgear is sending SSID and is running b&g only (in preference of auto 108Mb/s). No change.
I am still angry that the Hero's are unable to do what everything else I own can achieve with ease. Even the Xbox connects without a fuss.

I just got a reply back from HTC who has totally missed the point (despite the pointer to this thread)
quote:
Dear David, Thank you for your email. This is quite a common issue that you are having, it also has quite a simple way to fix it. 99% of people with this issue it turns out that it is not an issue with the phone. If you log on to your router through your pc then you change the settings on the router. There are 3 speed settings on your router, N, G and B. Our HTC devices are not made to work with G and B settings only. So just change the setting to one of those then your Hero will connect no problem. If there is anything else please do not hesitate to get in contact again. Kind regards HTC Technical Support Team.
unquote
.
They are clearly deluding themselves.
If everyone on here could similtaneously bombard their support by raising a ticket, perhaps they'd figure that people are getting really p!ssed off!

anders_eriksson

Hello,

I just wanted to say that I also had these problems with HTC Hero's browser hanging when on my wifi network at home. I have a Thomson TG784 router. Restarting the Hero have helped before but only for a while and then it hung again.

Reading this thread for ideas I found someone changing the channel of the home network (from 1 to 3).

I did try this change last night and it seems to work so far! My Hero browser works as expected! Only one occurrence of the infamous "1 cm progess bar" hang and it was resolved by a simple repeated load attempt.

I don't know exactly why this helps. I could see - however - that channel 1 was busy with other traffic so perhaps the browser is over sensitive to competing networks... Sounds strange though...

BB7

I have a big problem with my Hero!
I am a happy owner 4 months ago.
There wasn't any problem yet,the Wi-Fi was perfect!
Yesterday, all my saved Wi-Fi networks deleted.
And whenever I turn on Wi-Fi, it says: "Scanning" for about 5 seconds, then an "Unable to Scan for Networks" window pops up. Then it automatically turns off the wireless.
What's wrong? Any suggestions?

JimR123

I'm finding now (and possibly always) that when I get the 1cm progress bar hang, that if I go and turn off wifi (on my Hero) and then re-enable it a few seconds later, it speeds up and the 1cm thing goes away.

It's as if the Hero thinks it's connected, but it's not connected properly, and it needs re-connecting to get it sorted.

JimR123

BTW, has anybody else tried using the Opera Mini beta browser instead of the standard browser? It never seems to get the 1cm progress bar issue, and much faster.

Shame it's just not as complete in functionality.

dca860

OK. I got another response from HTC. I'll save you the boredom of reading through it but in short it recommended I reset back to factory settings (deleting all phone settings and data).
GREAT I thought, having got it just how I wanted it at last.
But I did it and having finally restored everything back, the wifi works perfectly (and v fast too)
So, from this it is clear there is a software bug of some sort and something at some stage triggers it. Perhaps if someone else who has this data transfer issue can try the reset too to see if it isn't just my phone?
Come on you techies, if this is a fix, then the solution can't be too difficult?
Perhaps when Android 2.1 hits, the issue will be gone?
Now I am just hoping I'm not going to be returning on here tomorrow bitching again



UPDATE: 3 days later: WiFi still perfect (range isn't as good as a laptop though). Still can't fathom what I have set up differently that caused the problem first time round. Frustration.

UPDATE: now 16th April. Still absolutely OK

UPDATE: now 26th May.It is still A1. I would strongly recommend any people having trouble, commit to a reset to factory settings and start again. It costs little to try and if you've bothered to use sync with googlemail then you'll not lose your contacts either.

Last edited by dca860; May 26th, 2010 at 04:51 PM. Reason: update

manxstaff

I have a NETGEAR DGN1000 and having all the same problems as listed. Tried most of the things I feel capable of doing without breaking my kit and no joy.......
Is there any way of wiring for an internet connection?? I have powerline adapters and could do it relatively easily if theres a way.
By the way, the Wii wont connect to the router either!!

HaaiHenkie

Hello,

I recently bought a HTC Desire and also had a WIFI problem. I could not find any specific topics on HTC Desire and WIFI problems. In the end I stumbled upon this thread.

Previously I learnt how to solve a similar for the Wii. This thread taught me how to access advanced WIFI settings on my HTC Desire. By changing the DNS settings on my HTC device I could solve the problem!

The solution is very simple: change the DNS on your HTC device to the IP address of your wireless router. This does not make much sense, but it works very well in my case.

This should work when you already can connect your HTC to the wireless router (i.e. your HTC device successfully receives an ip address from the router), but you do not get a response when you enter an URL in the standard browser. A lot of people posting to this thread seem to have this problem, though there also some people who cannot connect their device to the wireless router at all.

Could some people try this out if it works in their case?

Br&_Aid

Gday all,

I'm having very similar problems with my HTC Desire. I can connect to wifi networks but not be able to surf the net or used any net based applications (including android market). i've found that there is a massive thread on google's android issues forum about this - just google "android issue 1273" and it's all there. seems to be a proxy settings issue and after talking to my universities IT department they're aware of the problem as well, but no solutions.

it seems like this has been a problem throughout the android line. it simply won't do it when it comes straight out of the box (unlike fruit-manufactured mobile phones). i think u can get it to work for rooted phones but i dont have the knowledge to maintain a rooted anrdoid phone. have seen some solutions that apparently work for android phones pre 2.0 but nothing for 2.1/eclair phones anyone know of any solutions. my IT department hinted at possible third party applications that could solve this issue, anyone know of any?

on a side note i would love to know how this issue has not cropped up at all on mainstream media or even internet blogs. not once when researching for a new phone did this issue come up in reviews.

mclemme

Hi there, I've had some similar issues to what others are reporting here with my HTC Hero (stock android 1.5, European GSM version).

My phone would loose connection to the Wifi network pretty often and I would also have the "1 cm brower progress bar" issue where pages don't load at all in the browser.

I fiddled with my router (an ASUS WL-500Gp running OpenWrt) settings for a couple of days and finally found some settings that allows me to connect from anywhere in my apartment and I no longer have connectivity issues.

I wrote a small post on it on my personal blog with the technical details: blog.jir.dk HTC Hero and Wifi Connectivity Issues

factotem

Presume you are a fellow Aussie, I totally agree with you. I bought my HTC Hero after reading PCAuthority and because I never wanted to buy anything from Apple.

Being not tech savvy I am lost and now regret my purchase. I can connect to my router (Netgear) but not browsing or email, which defeated the purpose of buying it. People I know could use their iPhone for these things out of the box. May be I should have stayed on with Nokia.

Last edited by factotem; June 9th, 2010 at 10:42 AM.

simonthepost

Belkin router:

Firmware Version 2.00.20 (Oct 5 2009 17:17:19)
Boot Version V0.02
Hardware F5D8636-4 v2 (01)
Serial No. 12943863602311
My Hero doesn't even see it, even though its set to show SSID!!!