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Old August 7th, 2009, 03:08 AM   #1 (permalink)
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Default Connect via WIFI problems

Hi.
Got my Hero and my first HTC device yesterday.
The phone connect to the WIFI signal but still dont allow me online service. Keeps saying tha "Web page not available". HTC customersupport in DK no help at all.
Any one with good suggestions?
Best regards
Jesper
P.S. It allows me to connect via 3G though. This works when I only use 2G networks.....

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Old August 7th, 2009, 04:49 AM   #2 (permalink)
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Are you connecting via a router? What encryption (if any) is being used? Any other security layers in place such as a firewall, access control lists etc? Are IP addresses allocated via DHCP or are you using static IPs?

From your brief description it sounds as if the device can't route data. The first thing I would check is that the Hero has a correct IP address. In "Wireless Controls/Wi-fi Settings" tap the connection and ensure that the listed IP address corresponds to the same subnet as your router.
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Old August 7th, 2009, 06:22 AM   #3 (permalink)
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I have problem connecting my hero with wifi too. I activate wifi, then I try to connect with my network, but nothing. I have below the wifi setting it says "Unsuccesful". I have already tried connecting with 2 networks but nothing. What can do I have to do to connect to internet via wifi?
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Old August 7th, 2009, 07:30 AM   #4 (permalink)
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Just recieved an answer from HTC. It seems that they have problems with sudden routers. The router can not be run on "modus N" if it is to be connected to any HTC-devices. They advise me to try connecting to other WIFI's to check if that works. Further more they advise me to check frequently for opdates to HTC.
Below you'll see the answer from HTC.(In Danish). Thanks for the fast replies. Will return when/if problem is solved.
Jesper

Android er en meget ung operativesystem, der er ikke rigtig nogen indstillinger som kan justeres for WLAN.
HTC enheder kan ikke køre med N modus på routeren, prøve at kom ind i routerens indstillinger og sæt det til kun A & G eller kun A eller kun G modus.
Nogen Zyxcel router kan vi ikke får til at virke med HTC mobil enheder, indtil videre ved vi ikke hvorfor det ikke vil virke.
Prøv tilslytte andre WLAN netværks for at konstater om din HTC mobil enheds WLAN virker.

HTC er opmærskom på at visse ændringer til Magic kan forbedre brugererfaringen, og arbejder i øjeblikket på en løsning som vil blive udgivet, lige så snart den er blevet udviklet.
I øjeblikket har vi ingen bestemt dato for udgivelsen, men kan anbefale dig at besøge HTC - Touch Phone, PDA Phone, Smartphone, Mobile Computer jævnligt, i tilfælde af nye softwareopdateringer
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Old August 7th, 2009, 04:30 PM   #5 (permalink)
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#Slug:
Thx for the tip. I followed your adivse. It turns out that the IP-numbers on the router and the Hero do not match.
Don't know if I can fix it myself but will try. Thx for the tip. Hope it will solve the problem.
Be back later
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Old August 7th, 2009, 06:11 PM   #6 (permalink)
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Quote:
Originally Posted by 1603 View Post
It turns out that the IP-numbers on the router and the Hero do not match.
By this do you mean that the subnetting is incorrect e.g. router is on 192.168.0.xxx and Hero is on (for example) 192.168.1.xxx? Apologies in advance if I'm underestimating your knowledge..... anyway, in case you're unaware the first three octets (groups of numbers) should be the same. Only the final octet, which is unique to each device, should differ.

Quote:
Don't know if I can fix it myself but will try.
There's always a way! What worked for me when I initially had problems obtaining an IP from the router was (a) double-checking that the router was acting as a DHCP server and that the handset wasn't set for static IP, (b) ensuring that the network SSID was visible, and (c) temporarily removing ALL encryption and ACLs so that the network was completely open. My handset then connected immediately and was assigned a correct IP. I then disconnected the Hero (disabled wi-fi), re-enabled WPA2 encryption and switched the Hero's wi-fi back on. It reconnected straight away. I then added the Hero's MAC address to my ACL (Access Control List) and the handset was still able to connect. I don't know if this was just dumb luck but the same sequence may be worth a try.
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Old August 8th, 2009, 09:49 PM   #7 (permalink)
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similar problem here, but nothing is helping; would appreciate any advice, please:

wifi wireless ethernet not working with Linksys WRT54G
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Old August 9th, 2009, 06:28 AM   #8 (permalink)
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HI, I have the same problem. Just bought my Hero yesterday and have not yet been able to get internet access through wifi. It says its connected but it's not.
The iphone has access as we speak so i'm not sure what is wrong.
Would really appreciate help - I think the hero is a great phone but no fun without wifi

@1603 (in DK, sorry guys)
Hej, jeg er på perspektivbredbånd og har samme problem som dig. Hvis du finder en løsning må du meget gerne sige til - jeg skal selvfølgelig nok gøre det samme.
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Old August 9th, 2009, 09:50 AM   #9 (permalink)
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If you're having issues connecting via wi-fi, can you give as many details as possible e.g. infrastructure/ad-hoc, make & model of router/AP, what security protocols are in place (WEP/WPA, ACLs etc)? This will help us find any common factors.

I've little-to-no experience of ad-hoc wireless networking, but I've a laptop here that I'll press into service later to see if I can succeed.
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Old August 9th, 2009, 09:57 AM   #10 (permalink)
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It might be worth trying with a different AP, if you have one, e.g. going to a friends house. I find that mine works with WPA/PSK in my home-office, with a BT ADSL modem/router as AP, but it does not work with WPA/PSK in the house, using a Linksys WRT54G as AP (hardly an uncommon device, I'd have thought).

Of course, that doesn't help us directly, but it's good data, for HTC, if they're listening.

I would be able to debug a little more with proper cmdline access, but sadly the onscreen kbd bugs in ConnectBot mean that I'm struggling to type anything useful. Does anyone know of an alternative way to get cmdline access (not root) on the Hero?

thanks again...
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Old August 9th, 2009, 02:23 PM   #11 (permalink)
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Does anyone know of an alternative way to get cmdline access (not root) on the Hero?
Seconded. I tried a few terminal apps yesterday but haven't found one yet that plays nice with the Hero's soft keyboard. Very frustrating when the automatic reaction is to reach for ping, tracerte etc!
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Old August 9th, 2009, 03:00 PM   #12 (permalink)
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I have a Billion 520 G r3 - it's not a router right?! - but a access point, which means that it gets it's ips from the internet provider. 5 ips are assigned.
I have tried with no security / WPA(2) / WEP - every setting - nothing works.
It's in BRIDGE connection with no MAC address assigned.

The hero connects but the wifi symbol on top is only a dot even though the signal is excellent.
Hope you guys can help - thank you.
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Old August 9th, 2009, 03:05 PM   #13 (permalink)
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Alternatively, is there perhaps an SSH server impl for Android? That would be even better, logging in remotely to look around.
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Old August 10th, 2009, 03:13 AM   #14 (permalink)
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Default No news

Still not able to use wifi. That goes for all WIFI I've tried. I do get connected to the WIFI but I'm still not able to get online.
I've tried different apps from the market, but they haven't helped. A bit anoying to put it nice....
With WIFI working I have the dreamphone. Had they only put the "back-button" on the left side instead

Hej Mtag. Jeg skriver når jeg finder ud af noget. På vej på ferie så måske det tager en uges tid... Du har heller ikke fundet ud af noget?
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Old August 10th, 2009, 05:12 AM   #15 (permalink)
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Originally Posted by 1603 View Post
Still not able to use wifi. That goes for all WIFI I've tried.
Does this include public wi-fi hotspots too? If so I'd suggest that there's a hardware fault, as the Hero's radio chipset isn't that picky,

I wish I could be of more help, but I can't think of anything else to try right now.
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Old August 10th, 2009, 05:45 AM   #16 (permalink)
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I need to get out and try some public hotspots, although I don't believe there are many free ones around here.

I have found that even on the AP in my office, which does work, the connection drops out every few minutes. sigh. no response from HTC nor reseller, yet.
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Old August 10th, 2009, 09:28 AM   #17 (permalink)
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Quote:
Originally Posted by mtag View Post
The hero connects but the wifi symbol on top is only a dot even though the signal is excellent.
Hope you guys can help - thank you.
I have this problem with my wifi when connecting at work. I have connected to a few different wifi networks both with security and without which have been fine, however when connecting at work I only get the wifi symbol as a dot even though in the settings it sees it with a strong signal.

It's trying to connect to a DWL-2200AP which I think is a wireless access point (not sure if this is different to a router to my hero)

Any help gratefully received...
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Old August 10th, 2009, 09:35 AM   #18 (permalink)
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I think, in general, the Hero has difficulties connecting to a AP. I've tried at home, at work and different public ones = it connects but there is no access to the net.
Would imaging this to be a HUGE problem for all Hero owners or is it only a handful of them which would suggest a hardware malefunction ?!
What do you guys think?
@cdmackay, please let us know if you get a responds from HTC
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Old August 10th, 2009, 09:43 AM   #19 (permalink)
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An AP should be no different from the AP function on a router, at least as far as wireless goes...

yup, I'll keep you updated with details. No response as yet.

As a test, I've reflashed my old home WRT54G v1.0 with OpenWRT (was running very old Linksys f/w), and am configuring it now. If the Hero still doesn't work with it, we can rule out some issues with my old Linksys f/w, and I can try WPA2, too (not supported in the Linksys f/w).
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Old August 10th, 2009, 10:56 AM   #20 (permalink)
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HTC have responded, asking for further details, which I've just sent.
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Old August 10th, 2009, 10:57 AM   #21 (permalink)
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my responses:

I do have two wireless APs here, and have tried both. Using WPA/PSK and MAC filtering.

With my main one, a Linksys WRT54G running Linksys firmware, I get the problem as report: the Hero claims to connect, using WPA/PSK, and I do see the DHCP exchange working properly (so the security is working). But no packets after that.

The Hero claims to be still connected, but nothing works. When I disabled wireless security, and MAC filtering, everything seemed to work fine. When I re-enabled WPA/PSK, the problem returned.


With my other AP, which is a BT ADSL router with inbuilt wireless, also using WPA/PSK, things are a bit better: everything connects, and works fine, but only for a little while, from a minute or to to perhaps ten minutes. Then things stop working.

The Hero sometimes notices the connection has "disconnected", and sometimes it still claims to be connected.


I do see reports on the forums of some other people having wireless eth problems, which is interesting.

===
One further data point: I have several other wireless eth clients here, using both APs, none of which have ever had any problems, either before, or now.
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Old August 11th, 2009, 06:20 AM   #22 (permalink)
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Problem solved! well, at least for me...

Yesterday I reflashed the WRT54G with the Tomato firmware (after wasting several hours with OpenWRT), setup for WPA2/PSK(AES), and now all is working perfectly, no problems at all. It's not just a bit better, it's totally cured the problem.

Looks like the Hero and the WRT54G Linksys firmware have a problem communicating for WPA.

thanks for all the advice; anyone else seeing probs with original Linksys firmware should strongly consider trying an alternative firmware. You can backup your Linksys config and flash back to the original f/w if the new one doesn't help. But the replacements firmwares are miles ahead of Linksys in features, regardless.
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Old August 11th, 2009, 06:22 AM   #23 (permalink)
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Tomato is here: Tomato Firmware | polarcloud.com

I put the latest version on my WRT54G v1.0; very easy to setup, feel free to PM me for help.

The problem I had with OpenWRT, if anyone is intersted, is that the latest Kamikaze release has dropped support for the older Broadcom cores in e.g the v1.0 WRT54G. But they don't tell you that until you've wasted lots of time trying to get it to work, sigh.
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Old August 11th, 2009, 03:54 PM   #24 (permalink)
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Glad to hear that you found the solution.
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Old August 12th, 2009, 04:48 PM   #25 (permalink)
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Angry Same problem - ZyXEL P-2602HW-D1A with latest firmware

I've tried with all possible WLAN settings. No matter what the Hero can't access it.

It connects just fine, gets a good strong signel, gets a correct IP (tried DHCP and static mac assigned) but it simply won't pull any data - eg through the browser.

I've tried with multiple other devices, including Wii, several notebooks, WLAN pci cards, other mobile phones, ... NO problems. None.

So for now the Hero scores Zero.

Disappointing.

/Michael
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Old August 12th, 2009, 07:06 PM   #26 (permalink)
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yup, that sounds exactly the same as my symptoms: DHCP successful (which means that WPA worked, at least for a bit), then no further traffic.

The only thing that cured it was a wireless access point reflash to a new OS. I suspect that something about the Hero doesn't like certain routers' WPA implementations, or vice versa. Or both.
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Old August 13th, 2009, 08:17 AM   #27 (permalink)
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AND exactly like mine also.
Wifi icon looks great - ip address assigned, but no real connection.
I've tried everything and now i'm down to waiting for an update...
When every other device works fine, how come htc/android cannot?!
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Old August 13th, 2009, 08:21 AM   #28 (permalink)
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AND exactly like mine also.
Wifi icon looks great - ip address assigned, but no real connection.
I've tried everything and now i'm down to waiting for an update...
When every other device works fine, how come htc/android cannot?!
Have you tried reflashing your wireless AP with something like Tomato? If your model is supported, then it's proably that you can try it out, and see, and then revert to your current OS if you prefer.

what model of wireless AP/router do you have?
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Old August 16th, 2009, 08:20 AM   #29 (permalink)
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OK. I've come to an interesting result. I't turn out that my internet actually do work. I'm able to use the different applications which requieres internet access. This means that I can use the weather updates and I can use the Opera Mini to browse the internet. It is the preinstalled browser which wont allow me to surf. So I guess I still have issues with the phone as I don't know how to fix the browser which was installed when i recieved the phone.
Have any one else experienced the same?
At this point I'm using the Opera Mini when I need the WWW.
So if you have problems using the internet even though your are connected via Wifi try to download Opera. "Market" also works on my phone on the Wificonnection. It is "only" the preinstalled browser that don't works.
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Old August 16th, 2009, 10:57 AM   #30 (permalink)
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Quote:
Originally Posted by 1603 View Post
OK. I've come to an interesting result. I't turn out that my internet actually do work. I'm able to use the different applications which requieres internet access. This means that I can use the weather updates and I can use the Opera Mini to browse the internet. It is the preinstalled browser which wont allow me to surf. So I guess I still have issues with the phone as I don't know how to fix the browser which was installed when i recieved the phone.
Have any one else experienced the same?
At this point I'm using the Opera Mini when I need the WWW.
So if you have problems using the internet even though your are connected via Wifi try to download Opera. "Market" also works on my phone on the Wificonnection. It is "only" the preinstalled browser that don't works.
edit: odd thing is on the factory browser is can connect to google.com search a topic and come up with searches but as soon as i try to click the link to those searches i get cant connect

Iam having the same issues with wifi. I also used the Opera and can now access internet by wifi at home. Sucks though cause no multi touch pinch zooming in opera. Also my youtube still wont work. It searchs and everything but wont play vids via wifi and they look horrible on 2g You have those issues also
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Old August 17th, 2009, 08:41 AM   #31 (permalink)
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Quote:
Originally Posted by cdmackay View Post
Have you tried reflashing your wireless AP with something like Tomato? If your model is supported, then it's proably that you can try it out, and see, and then revert to your current OS if you prefer.

what model of wireless AP/router do you have?
It's a BILLION 5200G R3 (or 5)
I'll will try to check out Opera tonight.
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Old August 17th, 2009, 04:56 PM   #32 (permalink)
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I'm glad to hear I'm not the only one with this issue.

I can connect to my AP and I get an IP but no joy after that. It says the connection i "good" or "Excelent". I have tried many settings on my AP including mode b or g only, static IP, no ecryption or mac-filtering. Noting works. I have a Zyxel Router P-2602HW-D1A (exactly the same as michael_sch - Is your ISP = Fullrate?).

I don't think I can upgrade the firmware because the router is rented. Maybe I can talk to my ISP about upgrading the firmware. Maybe they can do it remotely.

Before I stumbled on this thread I created a thread here:
WiFi: Conected but VERY slow - xda-developers

"phel21" suggests that the kernel used on the hero (2.6.27) might not be as good as more recent versions. I hope we get a fix for this soon.
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Old August 18th, 2009, 02:29 PM   #33 (permalink)
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Default I got a ticket and a reply...

Yesterday I wrote to HTC with my WiFi issue. I can connect, get an IP, but VERY little or no data is coming through. I have a Zyxel router.

Well I wrote to HTC and got a support ticket. Today I got and answer but it wasn't a reply to my question.. and it wasn't for me but a guy named John. Something is not right in their support ticket system

Today I tried connection with another router/AP and it worked without problems. So I guess I can confirm that there is an issue with HTC Hero and Zyxel routers
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Old August 18th, 2009, 06:14 PM   #34 (permalink)
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i just got my hero today unlocked white version, spent sometime setting it up, the wifi didnt even see my router but saw everyone elses in the street! i have WPA/PSK(no Server) even on a manual entry it never connected

I have a belkin N Wireless router model F5D8321-4 my isop is virgin media cable

I now have it connected by changing the security to WEP128 bit but i would like to get it back on the better security.

I may ask HTC for there advice
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Old August 19th, 2009, 01:54 AM   #35 (permalink)
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Quote:
Originally Posted by 1603 View Post
OK. I've come to an interesting result. I't turn out that my internet actually do work. I'm able to use the different applications which requieres internet access. This means that I can use the weather updates and I can use the Opera Mini to browse the internet. It is the preinstalled browser which wont allow me to surf. So I guess I still have issues with the phone as I don't know how to fix the browser which was installed when i recieved the phone.
Have any one else experienced the same?
At this point I'm using the Opera Mini when I need the WWW.
So if you have problems using the internet even though your are connected via Wifi try to download Opera. "Market" also works on my phone on the Wificonnection. It is "only" the preinstalled browser that don't works.
Same thing happens on mine. The connection, through Opera, seems slow and very unstable but at least there is one
I hope HTC does something soon. Let's remember that all other devices connects perfectly.
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Old August 19th, 2009, 07:04 AM   #36 (permalink)
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I have the same problem with HTC hero.
I can connect to my router.
I can connect to several hotspot (neuf, sfr...)
but at university (swistzerland) there is echec connection.
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Old August 20th, 2009, 10:57 AM   #37 (permalink)
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Hi

I've just sent this message to HTC. I recommend you all to complain to HTC about this issue. Clearly sending a faulty phone on the market is unacceptable, and we must unite and require an immediate fix/solution or action from HTC.

---

(Reply to thread above: Yes I'm a Fullrate customer and I can't reflash my router for the same reason.)

---

My letter to HTC customer support:

Hi HTC,

I'm writing to you about serious wifi problems with the HTC Hero and certain Wifi routers (just about the majority of all retail Wifi AP/routers out there...).

You really really _really_ need to address this issue soon.

Take a look here for example:
http://androidforums.com/htc-hero/7475-connect-via-wifi-problem.html

Numerous users complain about IDENTICAL wifi problems on the Hero through various access points. IP gets assigned, a good strong wifi signal is displayed on the phone and then nothing. No data gets through.

I've tried connecting with success through a cisco router/AP at work. No problems.

But D-Link, ZyXEL and Belkin fails (need I say how common these are in the retail and ISP market??!). I get an IP address, I can see the phone in the routers DHCP client table but zero traffic comes through to eg. the browser on the phone.

I'd expect you to test your new flag ship product against common wifi
access point hardware - and I'm therefore quite dissapointed to find this error to be of this magnitude.

Please advice as to how to fix this error on the phone, and if not possible at the moment, what your plans, timeline and immediate actions are for fixing it now.

Best regards,
Michael
Denmark
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Old August 20th, 2009, 03:43 PM   #38 (permalink)
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As someone who's old enough to remember the pain of trying to get early 14.4k modems to talk to each other, then suffered all over again first with the introduction of 28.8k modems, then 56k, and finally with 802.11 wireless networking, I have to say that my finger is pointing at the router manufacturers. The fact that a connection is made effortlessly with a Cisco box doesn't surprise me; enterprise-grade kit stands or falls on its compatibility. Consumer kit, otoh, sells mostly on stand-out features. Time and time again too many manufacturers have rushed out "draft-x" specs in a bid to beat their rivals, only to find later that a minor change during ratification has broken something vital.

Sorry for the minor rant, but this is a pet hate of mine. Standards are there for a reason!

Al (who still has a text file of common modem init strings filed away just in case)
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Old August 21st, 2009, 06:28 AM   #39 (permalink)
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I'm having the exact same issue! I contacted HTC Support in Denmark, and they got back to me suggesting that it might be some DNS related problem. They asked me to try going to 74.125.45.100 in the Hero browser - it's the ip address for Google.

It worked!

Then I got all exited, and continued following their instructions. They asked me to go into Advanced Wifi settings (press Menu when on the Wifi settings screen) and scroll down to Static IP and set the two DNS servers to the OpenDNS ones (208.67.222.222 and 208.67.220.220).

So I did that... and still no luck! I can't browse to regular domains, but IPs seem to work... WTF?

So it appears to be some kind of DNS issue, but a very weird one!

BTW My router is a D-Link DI-524
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Old August 21st, 2009, 06:51 PM   #40 (permalink)
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There are undoubtedly multiple issues; in my case it was definitely not DNS: I could not reliably ping the phone, using ICMP packets to its IP address. 50-75% packet loss. That is not remotely related to DNS.
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Old August 21st, 2009, 06:52 PM   #41 (permalink)
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oh, and the other failure mode was a successful DHCP exchange, and then zero packets after that. Again, that is not a failure of DNS resolution: the phone did not ever send any DNS queries out over the ethernet.
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Old August 22nd, 2009, 02:40 AM   #42 (permalink)
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Yeah, you are right it can't be a DNS issue alone. If it was, I guess setting the phone to use OpenDNS would've resolved it. It must be a weird combination of things.

But I'm curious; is anyone else able to access websites in the browser by using IPs, like I am (try 74.125.45.100 and see if you get to Google)?
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Old August 22nd, 2009, 03:40 AM   #43 (permalink)
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OK, this is just extremely weird... Now I can't even access sites via IP addresses
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Old August 22nd, 2009, 04:30 AM   #44 (permalink)
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Ah, sorry for this spammy bahaviour guys, but just another update. I am still able to access Google via it's IP, but no other sites but Google. I tried 209.191.93.53 (Yahoo!) and It didn't work completely, though the progress bar did get further (about half way across) than when typing in a domain (only a tiny progress), before it failed.
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Old August 22nd, 2009, 04:30 AM   #45 (permalink)
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Quote:
Originally Posted by spiri View Post
is anyone else able to access websites in the browser by using IPs, like I am?
Works fine here via both wi-fi and HSPDA. I'm also able to reach Yahoo! the same way without a problem.

p.s. I wouldn't call providing useful info about an issue "spamming".

/Al
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Old August 22nd, 2009, 07:49 AM   #46 (permalink)
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Heh, I'm glad you don't think I'm a spammer. I just felt a bit bad about posting again and again and again. But yeah, it was relevant information.

Anyway, I wrote HTC support again describing what I've described here, let's see if/when they get back to me
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Old August 22nd, 2009, 10:02 AM   #47 (permalink)
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they didn't get back to me, sadly, when I did the same.

your peculiar issues could be a symptom of massive, but not total packet loss. If you have something like the UNIX ping program, on your PCs, see if you can get reliable ICMP ping response from the Hero, when it's apparently connected.

keep on posting the relevant info; it helps others who run into this problem in the future, to know they're not alone. sadly, again, I fear it isn't going to help either of us much
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Old August 22nd, 2009, 11:53 AM   #48 (permalink)
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spiri, I have the exact same router, but I can't even get the Google IP working. I have tried with all kinds of security on the router (WPA, WPA2, WEP, none) and also other routers (including several hotspots). All of the settings that did not work on my Hero worked on my old MDA III running WM.
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Old August 22nd, 2009, 03:32 PM   #49 (permalink)
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I have had my Hero since a couple of weeks and one of its best features is its PERFECT wifi connection with my home router (Lynksys) and with any hotspot I happen to come nearby and I am in Denmark too; so I'm afraid that your complains could be hardware related.
I also have another HTC , a touchHD (win mobile 6.1) and it works just as well.
My trouble with the Hero is that I can't make it sync with XP machines (he likes only Vista). I guess the Hero has got some crap for everyone.
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Old August 22nd, 2009, 03:51 PM   #50 (permalink)
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I don't think it's a problem related to the phone hardware. The issue only occurs with certain routers (amongst them are apparently D-Link and Zyxel ones). If I use my MacBook Pro to share it's Ethernet connection over Wi-fi and connect my Hero to it, everything works perfectly, proving that the Wi-fi radio is working.

So it must be something failing in the connection between specific routers and the Hero, which I would assume means some kind of software issue on the Hero (or in Android in general?).

And, erectij, I'm not alewas able to connect to Google via the IP. Today I'v had a lot of trouble when I've been trying, whereas it worked nearly all the time yesterday :S
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