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Old August 31st, 2009, 03:41 PM   #1 (permalink)
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Question Won't connect to my router via WiFi

My HTC Hero can detect my router, but when I try and connect nothing happens. The dialogue box pops up asking for the WEP key, I put it in but nothing happens.

The router and phones wifi works though because I have another pc connected through wifi and I went to mcdonalds and it managed to connect to their hotspot.

Ive tried 64bit wep, 128bit wep, wpa/wpa2, ive also tried it disabled along with the routers firewall disabled but nothing seems to work. My router is a Belkin F5D8636-4

Any thoughts?

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Old August 31st, 2009, 04:13 PM   #2 (permalink)
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I have had problems connecting a Blackberry 8820 to a Linksys router. The problem I found was the use of WPA or WPA2 with AES type encryption. I had to use TKIP encryption instead of AES. After I changed to TKIP, I was good to go.

TKIP has recently been hacked by Japanese University researchers. (But I still use it at home. Don't tell any war drivers.)
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Old August 31st, 2009, 04:55 PM   #3 (permalink)
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Thanks for the reply but that didn't work
It's supposed to say its connecting or obtaining address but nothing happens at all, it just goes back to the screen showing available routers.
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Old August 31st, 2009, 04:58 PM   #4 (permalink)
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Two there things to try, though they may be silly.

Does the belkin wifi router have other wifi devices working on it?
Do your phone successfully connect to other wifi networks with you then being able to browse the internet and such?
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Old August 31st, 2009, 05:02 PM   #5 (permalink)
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Yeh, i have another computer that works on the wifi, and my phone manages to connect to the wifi at mcdonalds, but not at home. Also my friend who also has a HTC Hero can't connect to my router, but he can connect to his at home.
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Old August 31st, 2009, 05:03 PM   #6 (permalink)
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Don't know then. Maybe try another router if you can land one used or cheap.
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Old August 31st, 2009, 05:13 PM   #7 (permalink)
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I bought this one not long ago aswell
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Old August 31st, 2009, 08:51 PM   #8 (permalink)
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I'm having a similar problem. My HTC Magic used to connect to my WiFi at home and all of a sudden it won't connect anymore. I haven't changed anything on the router or the phone. I too am using WPA with AES encryption. My router is a D-Link WBR-2310. I have three other devices successfully connected to the WiFi. I've also successfully connected my HTC Magic to other WiFis.

In the Router's log it says Authenticating... then Wireless PC Connected, then exactly 60 seconds later, it says Authenitcating... then Wireless PC Connected and so on. On the HTC it keeps telling me the password is incorrect, but believe me, I've tried so many times I would have gotten in correct even if just by luck.

Any ideas what it might be? This is really frustrating.
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Old September 19th, 2009, 01:04 PM   #9 (permalink)
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If you have an N router turn it off so it only uses b and g. The Hero isn't compatible with N routers.
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Old October 1st, 2009, 09:21 AM   #10 (permalink)
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Hi, I'm also unable to connect to my wireless router (Siemens Gigaset SE587) with my HTC Hero. It was fine the first time I tried, I was able to surf the net etc but then the second time I tried to connect - Nothing. Basically I tap the network, enter my WPA2 password then nothing happens!

I am able to connect to my uni wifi but at home I get nothing. I thought it might be the router not giving me an IP or something so I tried using the static IP option and still nothing.

I dont understand. It worked for a couple of hours then stopped. All my other devises connect fine and I've never had an issue with the router.

I've also tried turning off the security so the network is open and I get the same problem. This leads me to believe its something to do with the router not wanting to connect to me rather than a problem with the type of encryption. Also it has no support for N so I can't see how that would affect it.

Any help would be greatly appreciated.
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Old October 2nd, 2009, 03:24 AM   #11 (permalink)
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Hey im new to forum and due to the same problem i found my way here, i was able to connect my htc hero to my wifi the first day however i was having problems making a google account and was unable to even use an account to log in so i wasnt able to get my mail or acces the market so i read online and people suggested to hard reset my phone so i did this and when i reset it and went through all the starting instruction i could no longer connect to my router, like in previous replys i could type in my wep code but when i press connect it doesnt even try to obtain the ip address, i know it should work because i had it working before i reset the phone. i have a laptop connected to the router using the same wep code so i know it isnt the router and my phone also trys to obtain other people ip's when i try to connect to them just not my own i would really appreciate the help i hope this is enough information, i havent tried to set the static information because im not too sure how but i didnt think i would have to with me already being able to connect to my router
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Old October 2nd, 2009, 03:41 AM   #12 (permalink)
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Quote:
Originally Posted by ukherouser View Post
If you have an N router turn it off so it only uses b and g. The Hero isn't compatible with N routers.
Never heard this before, but it would explain an awful lot. Do you have a link to more info?

802.11n is backwards compatible with g and b and a. So surely the hero should work just fine with an 802.11n router, even if it doesnt actually support 802.11n itself - is this due to some flaw in the hero's wifi implementation?
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Old February 16th, 2011, 04:25 AM   #13 (permalink)
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Thanks to ukherouser

Had same problem on HTC Magic, changed my router settings, turning N off so it only uses b & g, wifi works fine now.
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Old March 31st, 2011, 11:51 PM   #14 (permalink)
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I'm replying to this even tho you prolly already figured it out long ago, but since there was no answer I was letting everyone know. If you were entering your password that is not what it is looking for...its asking for the WEP key which you will have to log in too your router to see it. It is a hex format being it will be a mix of several number and capitol letters i think 23 in all, and will be listed under your wirless settings tab and it will be listed as key 1 as there will be several keys listed it is the 1st one in the list. Hope this helps someone. I just got an android intercept and ran in too the same issue and figured out that was the problem.
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Old April 6th, 2011, 04:18 PM   #15 (permalink)
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I have contacted Belkin directly they informs me that the wireless router N1 is "not campatible with HTC" I have the latest firmware from Belkin .. its wireless and useless it seems

My Belkin Wireless N1 Connects to PCs (windows and Ubuntu) , and other Phones, HTC Desire + Android 2.2 however does not work with this modem.

My HTC desire Z does not connect to Belkin Wireless router N1, the Belkin support claims they are "not comptabile with HTC" I do hope Android 2.3 can deal with this - its just not good enough. Android 2.1 seems to work with belkin wireless but Android 2.2 does not. Im not sure if its a software or hardware problem or both.

Samsung + Android 2.1 connects to Belkin Wireless n1
HTC desire + Android 2.2 does not ..

HTC desire + Android 2.2 does connect to other wireless modems... rather diaspointing Belkin is not connecting

I ended up buying another router which iskinda stoooooooooooopid.
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Old July 31st, 2011, 05:19 AM   #16 (permalink)
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Hi guys
I had same problem, but I fixed it by turn the modem off and on, then my Sony Ericsson works just fine.
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Old August 14th, 2011, 07:32 PM   #17 (permalink)
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I registered just to tell you guys this, turn off the 802.11e/WMM QoS. I had the same problem, did all the things everyone else did, pulled my hair out for a week on this, both routers, the Belkin Play and an older Belkin G router. Mine was a tad different though, I had taken the Cable Co. Router/Modem back and gotten a plain Modem and had set up a server and a new network with both these routers on it (big house and garage). I had been on it with my phone before that, apparently the default for that is on, as soon as I shut it off, on one router, bam, I was on, same with the play router. I don't know the tech reasons why, but that's what worked for me
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Old August 22nd, 2011, 09:18 PM   #18 (permalink)
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Hey guys, this can really help if you did not already know this. Yes N Routers are backwards compatible with B and G wireless devices but that must be enabled. I personally own a belkin N router and there is an option

Wireless > Channel and SSID

Make sure the option:
Code:
Wireless Mode >
is set to this value:
Code:
802.11b & 802.11g & 802.11n
If you have it to just N you will not be able to use G or B certified wireless devices because the compatibility is not there. Same thing goes for if you have N and B, you won't get G. So try that dude, good luck.
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Old September 9th, 2011, 09:11 PM   #19 (permalink)
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Default Help me!!!

Hi<

I just got my android 2.2 mini laptop 2 days ago. Takes a lil getting used to< but I love it>

Problem is! It won't load my blackberry? Even if I use the SD card on it's own it still won't load.. also>> even tho I instlled the bluetooth app a couple times it won't turn opn??? And it says the office (word< excel etc>) are preloaded but I can't find them anywhere and I have been on this laptop for a number of hours now trying to find everything?figure it out and get acquainted with my new gadget> if anyone can answer even one of these i'd much appreciate it.

Ruth
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Old September 14th, 2011, 03:46 PM   #20 (permalink)
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Hi, My phone connects to all Wi-Fi apart from my own. It is a HTC WildFire and my Wi-Fi is from BT Broadband. It does detect the router and asks for the Password. Once I have written the password it comes up "obtaining IP address" and pretty much stays in this state until I switch the Wi-Fi on my phone off. It doesn't seem to have a problem connecting to other Wi-Fi's and other people in the house have HTC phones which connect to the router fine. I have tried Factory Reset but not too sure about the ins and outs of how the wifi works.. any help would be appreciated.
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Old November 27th, 2011, 06:57 AM   #21 (permalink)
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I have a Xpeira Arc S and had problems dropping the wifi connection. After an upgrade of firmaware the phone stayed connected.
BUT after that, everytime I have had my router/modem powered off, the phone won't connect when I power on again.

To get connected again I have to:

1) Disable the WIFI security of the router so it is open (no problem connecting)

2) Put the secutriry settings back [WPA/WPA2-Personal(PSK), WPA-PSK, TKIP+AES]

The everything works, until next time I power off and on the router/modem.

My Belkin model is # F5D7633-4
The firmware upgrade i used was version: 1.00.17, OS compatibility: Any from: en-au-support.belkin.com/app/answers/detail/a_id/2600/kw/F5D7633/r_id/166

As I don't want my router powered on 24/7 please anybody, is there any permanent solution??
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Old December 5th, 2011, 12:48 AM   #22 (permalink)
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Default This may help someone

In working with the Craig netbook with Android 2.2 I had a problem with the Wi Fi connecting to my router. I thought it was defective (may yet be) but found a work around. First of all I have a WPA 2 personal level of security on my Linksys WRT54G router. I added my network SSID to the Craig netbook manually and put in the network key but it would not connect. I know the wi-fi is working because I am picking up other networks in my range. My network is in the list too (because I added it manually) but it does not have the icon on the right (looks like a lock on secured networks requiring a key). The other networks have the icon but mine didn't. And also, it reports my router/network as "out of range". Out of range? I'm one foot away from my router while setting this wi fi up. So I figured this to mean that, because I don't broadcast my SSID, it is not picking it up as an available network. OK, I enabled "broadcast SSID" in my router just to check that out and I was then able to connect with the netbook. But I don't want to broadcast the SSID (for security reasons) so I put my router back to NOT broadcast SSID and tried to figure out another way.
Ok, on the device (in my case, the Craig netbook), in the Android 2.2 Wi Fi settings, I turn the WI Fi OFF. Then I reboot. It's set to enable Wifi by default at start up. For some reason, doing it that way, not leaving the WI fi on when shutting the netbook down but turning it off before shut down, when the operating system boots up the next time and automatically starts the WiFi again, I am then able to be connected to my network. Weird huh? I tried this procedure five times already and it has connected all five times. Don't know why it's like this but all I care about is that I can connect now. Hope this helps someone else.


P.S Dad61...VERY cool of you to register just to post a help to others.
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Old December 5th, 2011, 10:18 AM   #23 (permalink)
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P.S. Not 100% fix as I'm just learning. I couldn't connect with this method the next time I powered on. But rebooted and then I was able to. This is the third Craig I had trouble with. Two tablets that went back and now this netbook.
Anyhow...
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Old December 6th, 2011, 09:03 AM   #24 (permalink)
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OK, I got the answer in my situation. Before I brought the Craig Netbook back to RiteAid for a replacement because of this internet issue, I called Craig tech support. Here's what I learned. The agent told me they tested the units and they have connection issues with Verizon internet service because it's Mi-Fi and not Wi-Fi. The agent was actually surprised that I connected at all. I had a Craig tablet for a few days that connected effortlessly. And this netbook intermittently but it still connected at times for hours. They should have that information out front, especially for us New Yorkers, NY being a main service area for Verizon. I got the feeling that two of the units I bought were returns because of fingerprints and apps that were installed when I got it. Maybe that's why they were returned. Geez. It's a jungle out there.
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Old December 16th, 2011, 10:33 AM   #25 (permalink)
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Greetings I just registered to tell all of you with belkin router issues that I solved it very easily no messing about with static ips or anything. Have had a sensation xe for about a week and spent most of that time trying to get on my wifi. my router is about 4 years old so hope this will work for some of you.
If your htc device has WPS(wi-fi protected setup) in the wireless settings enable it with the wireless on, now somewhere on the back of the router should be a small button with a padlock above it hold, that down for 5 seconds and the padlock symbol on the front will flash and then thats it you should be connected. no need to change any complicated settings. Hope this helps some of you guys out am in UK so dont know if it will be same in the US
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Old January 4th, 2012, 09:19 PM   #26 (permalink)
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Just wanted to say that I had the same problem. The app was taking forever to download. If a phone app is taking hours to download, something is wrong.

I shut down my modem, waited 30 seconds and powered it up again. Lo and behold, the app installed almost immediately. Thanks to the hints posted here.
I registered to tell you that this really worked.
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Old January 11th, 2012, 02:58 PM   #27 (permalink)
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I have the same problem. I have the motorola fire and my wi-fi network is called TNZ-2630 I have no trouble connecting to it from my ipod but my phone says 'scanning' then 'disconnected'. My phone picks up my neighbours wi-fi when I am at her house. We have two wireless networks in the house and my phone picks up one of them but not the one that is currently connected to the computers?
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Old January 22nd, 2012, 12:19 PM   #28 (permalink)
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Exactly the same thing happening with me and its really starting to piss me off, ii got a sony ericsson xperia and itl detect the router and obtain the address and blah di blah but wont connect, it only seems to connect when it feels like connecting, routers a BThomehub, any ideas how to fix it?
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Old January 22nd, 2012, 12:28 PM   #29 (permalink)
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Default Phone won't connect

I have the same exact problem. I just received a brand new Samsung Infuse 4g and each time I try to put in my password for my linksys router, the previous screen shows up and I have to put in my password all over again. It will not let me connect to my wireless router.

It also says under my network that it is Disabled.

I've tried switching from WPA2/WPA to WEP and still nothing happens. My phone runs on Android 2.2 if that helps any bit at all.

My wifi on my phone works because I went to at&t and I picked up their wireless connection
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Old January 27th, 2012, 07:41 AM   #30 (permalink)
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Quote:
Originally Posted by iadEndresen View Post
I have the same exact problem. I just received a brand new Samsung Infuse 4g and each time I try to put in my password for my linksys router, the previous screen shows up and I have to put in my password all over again. It will not let me connect to my wireless router.

It also says under my network that it is Disabled.

I've tried switching from WPA2/WPA to WEP and still nothing happens. My phone runs on Android 2.2 if that helps any bit at all.

My wifi on my phone works because I went to at&t and I picked up their wireless connection
My Galaxy S2 did the same thing, only thing I did was to turn off my verizon router over night. Also shut down everything laptop/workstations that connect to this router. I did a little more than I should, you can try for an hour instead. Next morning, turned on router and waited a little bit for it came online fully then turn on my Galaxy S2, it connected to my home wifi instantly. After that I turned on the rest laptop/workstation.
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Old April 4th, 2012, 05:33 AM   #31 (permalink)
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Default HTC Hero and D link

Just solved the problem with a new D-Link DSL2860 router and my G2 touch (UK version of the HTC Hero).

Wireless was not visible when new router installed. Was fine with old router. PC, tablet and LG phone all operating fine with new wifi.

Read here about the b,g,n settings for the wifi and checked the router. Was set for b+g+n.
Anyway I clicked on b+g+n and clicked Apply Settings and wireless became visible.
Phone let me enter password but no connection occurred.

Changed to b+g only setting and applied it.

Bingo it works. Hope this helps somebody else and thanks to above postings that led me to the solution.
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Old May 21st, 2012, 02:45 PM   #32 (permalink)
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O.k. I'm new on here but think I can solve this one. I had similar problems when I bought a wireless dongle for one of my PCs and couldn't get it to work.

I solved it by using the mac address filtering page on the router. I got the pc talking to the router but then lost connection to two android phones and a tablet. What I found was that by digging around on the devices I had and finding their mac addresses, I could manually put these into the mac filtering list on the router and everything now works OK.

Hope this is of some help to anyone else who encounters the same problem.

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Old August 25th, 2013, 12:13 AM   #33 (permalink)
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I joined group just so I can thank you for help because I was putting in password instead of key and that is why my router wouldn't connect. I emailed HTC and sorry to say they tried to help but to no avail. Was so frustrated and determined to fix this on my own, it worked!
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