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Old September 23rd, 2013, 02:28 PM   #1 (permalink)
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Default Unable to transer movies from pc to tablet

I just purchased the Hisense Sero pro 7 and I am unable to transfer any type of video file to either the internal storage or sd card. Each file I try to use say's it is unsupported, yet when using mediainfo to check out each file, the type of container, video, and audio from the manual says it should be supported. Anyone have any suggestions as to what the problem is? Thanks

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Old September 23rd, 2013, 06:35 PM   #2 (permalink)
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Not enough information given here.
HOW are you trying to transfer the video file?
Are you hooking the Sero to your computer with a USB cable?
What type of file is being transfered? (MOV, MP4, FLV, AVI, WMV, 3GP)
Are you using Nexus Media Importer or AirDroid?
What video player are you attempting to use?
At what point is the "Unsupported" message displayed?
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Last edited by syzmic; September 23rd, 2013 at 06:39 PM.
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Old September 23rd, 2013, 09:36 PM   #3 (permalink)
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Sorry for the lack of details. I was trying to drag and drop files from the pc to the tablet, while connected with the usb cable. I tried mp4, avi, mkv and wmv files. The first 3 always gave me the same error messages whether i dragged and droped the files or tried to copy and paste the files onto the sd card. It would say file unsupported. A program I used on windows though shows the type of container, and audio and video codecs of the particular file. In all instances according to the user manual, they are all supported. When taking out the sd card and placing it directly in the computer, I was able to transfer the files, and play them (sort of). Then I found the wmv file. That file was able to transfer. On a hunch, I changed the .avi, .mkv files to .wmv. After doing that the files transfered via usb. Not sure why only .wmv is able to transferred, but that solved the problem. The second problem though was some of the video files did not play audio, until I downloaded a video app that allowed me to use software decoding to play the audio. Again, not sure why supported file types would give me such problems, but, that little work around seems to do the trick.
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