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Old June 26th, 2010, 01:31 PM   #1 (permalink)
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Default HTC Aria Cracked Screen

I've had my HTC Aria for less than 4 days and handed it to some girl and she dropped it.

Well the glass screen shattered and I was curious if there is anywhere I can get a replacement for it yet?

Incase anyone is curious about the drop it occured from less than 2 feet off the ground. I was in a booth when she handed me the phone and she let go of it before my hand was near. The top left corner was where the impact first hit, and is where the majority of the screen is cracked.

http://i912.photobucket.com/albums/ac325/DarkestMidget/HTCPhone.jpg

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Old June 26th, 2010, 01:46 PM   #2 (permalink)
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Yikes. Looks like these guys are about as durable as the new iPhones. Not sure if it would have made much of a difference, but did you have a screen protector on your phone?
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Old June 26th, 2010, 01:52 PM   #3 (permalink)
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Default Screen Protector

Yeah, if it is the flimsy clear coat that protects it from scratches, I had one of those on it.

I wish there was a case for it, but I don't think any are out yet.
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Old June 26th, 2010, 02:34 PM   #4 (permalink)
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uhg sorry man, but yea just about any of the glass face touch phones if drooped a certain way will crack. I'm not sure where to get it repaired... maybe call HTC? I ended up getting insurance for mine for the first month since its my first touch screen phone.
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Old June 26th, 2010, 02:46 PM   #5 (permalink)
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Just called in and the warranty/insurance only covers hardware failures.

I mentioned how the glass screen was cracked, and customer care mentioned it would be roughly $100. I felt that was a bit off, but is that really what it is going to cost me?
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Old June 26th, 2010, 07:37 PM   #6 (permalink)
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yea i think so... thats actually a good price, those repairs for other high end phones (Iphone 3g, nexus one, incredible)typically run around $200.
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Old June 27th, 2010, 04:53 PM   #7 (permalink)
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I'm hoping it will be less than $100 since it's just the glass screen/cover that's damaged.

Hmmm, well I will try to get it fixed as soon as possible. I'll let you guys know how much it costs me and how I did it. Once I figure out how :O
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Old June 28th, 2010, 12:47 AM   #8 (permalink)
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HTC Aria OEM Digitizer with "AT&T" Logo - eBay (item 320549800925 end time Jul-17-10 01:43:58 PDT)
$30 Much better then $100 huh?
If you need a replacement LCD screen itself aswell the LCD is $90

new original at&t HTC Aria LCD Screen display - eBay (item 280524192903 end time Jul-20-10 19:25:50 PDT)
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Old June 28th, 2010, 08:35 AM   #9 (permalink)
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Default HTC Aria Cracked Screen

I thought it was a good deal, MSGNYC, that is why I just bought it. Sorry to the other poster who might have wanted it. I'm sure they'll have more later. I spoke with the HTC repair center this morning and they indicated that because it was a new phone, they wouldn't be able to provide repairs for it for a couple of weeks. My guess is she has no idea what she is talking about, probably just too lazy to keep looking for the info on the Aria/Intruder. She referred me back to AT&T.

I've had that item on my eBay watch list since yesterday, and decided to go ahead and roll the dice on this Hong Kong based seller. I'll let you know how it goes.
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Old June 28th, 2010, 01:20 PM   #10 (permalink)
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Ouch, I guess I was to late and will have to continue to keep an eye out :P

I contacted HTC Customer Care and they don't make parts for it yet, as well contacting Onsite Cellular Repair :X I guess it may be a week or two :O
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Old July 1st, 2010, 09:32 PM   #11 (permalink)
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This happened to me too... much worse really, cracked the whole way down. The touchscreen works fine, infact I'm posting this from the Aria in question.

Perhaps you guys can let us know how the turnaround is on these third party screen/cover dudes is? I'm in the market. :'(
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Old July 3rd, 2010, 11:53 AM   #12 (permalink)
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You do realize if you replace the glass yourself you void your warranty. It may be cheaper in the long run to pay HTC to do it. What if you replace the screen yourself and then in two weeks the speaker or camera goes out?

I personally void every warranty I get but you may want to consider your options.

also, if you're looking at 3rd party repair places find out if your warranty gets voided. HTC may have a list of approved repair shops.

The least expensive place is NOT always the cheapest.
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Old July 3rd, 2010, 11:59 AM   #13 (permalink)
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I have bought things from here in the past. HTC Aria OEM digitizer - Cellular Nationwide Network - Cellular Accessories - 3G, Sony, Panasonic,
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Old July 9th, 2010, 10:35 AM   #14 (permalink)
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WOW, go figure. The day Im ready to order the damned thing, they're out of stock.

Does anyone know how often they restock, or does anyone have a spare digitizer to sell? This is SO AGGRIVATING. I hate having a scrubby cracked looking phone.
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Old July 13th, 2010, 02:56 PM   #15 (permalink)
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Has anyone had any luck taking apart this phone? I'm looking to replace my digitzer and I'm trying to get some tips on opening the phone up.
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Old July 13th, 2010, 10:58 PM   #16 (permalink)
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I'm actually in the same situation as ZeViX with my Aria and I just received the replacement phone today. I got both sitting in front of me and I was wondering if there were any suggestions as to what is the best way for me to transfer my data? That would possibly include my customized scene and apps? Thanks! -Vince
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Old July 14th, 2010, 09:21 PM   #17 (permalink)
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Default Design Flaw on ATC Aria - Fragile Screen

Well to be sure there is a design flaw on this phone.
There's NO WAY my screen should have cracked from the little drop it took.
I've had this phone for 2 weeks.
Dropped Blackberries, old iPhones.. lots of phones MANY times and this thing plain sucks in the durability department.
And we're not alone.. look for this thread to grow.
Wish me luck returning this hunk of crap.
What a bummer.
Nice small phone but not durable enough for everyday use.
Lame.
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Old July 15th, 2010, 11:06 AM   #18 (permalink)
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Seriously? If you have a tendency to drop phones then get some kind of case for it. I hate to point out to obvious but shit can break when you drop it.
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Old July 15th, 2010, 04:34 PM   #19 (permalink)
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Sitting here with two phones, a Verizon Blackberry and my AT&T Aria.
Once again, my Verizon has perfect sound, get and makes calls.
AT&T phone barely connects and I can't hear anything.
Furthermore, Aria is a delicate flower of a phone which makes it useless to anyone other than a light handed douche.
And Ambictus, no, I do not have a, "tendency to drop phones" but if a phone drops once in a while it should be fine.
Maybe the Aria is best suited for people who don't do much that isn't on carpet or far from the ground, a bill you might fit?
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Old July 15th, 2010, 04:39 PM   #20 (permalink)
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Default Busted!

My wife just dropped her Aria this morning (7-15-10). I order a new digitizer from the site in the link above. Should get here in 7-10 days. When it arrives, I will pull it apart and replace it. I will also do a write up (tutorial) on it with pictures. Here is her phone now.

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Old July 15th, 2010, 04:40 PM   #21 (permalink)
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Quote:
Originally Posted by avoidatt View Post
And Ambictus, no, I do not have a, "tendency to drop phones" but if a phone drops once in a while it should be fine.
Quote:
Originally Posted by avoidatt
Dropped Blackberries, old iPhones.. lots of phones MANY times and this thing plain sucks in the durability department.
Guess we all have our own definitions for words.

Quote:
Originally Posted by avoidatt
Maybe the Aria is best suited for people who don't do much that isn't on carpet or far from the ground, a bill you might fit?
Perhaps you're right. I do prefer crawling as my method of transportation.
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Old July 15th, 2010, 04:41 PM   #22 (permalink)
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Quote:
Originally Posted by Mixup52 View Post
My wife just dropped her Aria this morning. I order a new digitizer from the site in the link above. Should get here in 7-10 days. When it arrives, I will pull it apart and replace it. I will also do a write up (tutorial) on it with pictures. Here is her phone now.

Now that is some impressive breakage!
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Old July 15th, 2010, 04:51 PM   #23 (permalink)
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This phone sucks, R&D missed it.
Plain and simple, what is up with all these broken devices?
This thread is going to get a ton of hits.
AT&T and HTC have a problem on their hands...
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Old July 15th, 2010, 04:52 PM   #24 (permalink)
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Actually it's a fantastic phone. Fact is glass breaks.
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Old July 15th, 2010, 08:45 PM   #25 (permalink)
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Cool cracked too

The Aria is a good phone. It happens to have thin glass which is how it stays so light.
I broke mine after a direct drop on concrete. Glass hit first. I dropped it once before that and the protective shell the phone comes in protected the phone fine. a case that extends just past the glass would do the trick for 99% of the drops.
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Old July 15th, 2010, 10:14 PM   #26 (permalink)
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Quote:
Originally Posted by avoidatt View Post
This phone sucks, R&D missed it.
Plain and simple, what is up with all these broken devices?
This thread is going to get a ton of hits.
AT&T and HTC have a problem on their hands...

No the phone doesn't suck at all, there is nothing wrong with it. Phones break, I don't know any phone that will not break if you drop it??? Maybe your situation is just a case of user error
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Old July 16th, 2010, 01:49 AM   #27 (permalink)
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OK, perhaps I'm extending to say it sucks but a phone you have to handle like a wine glass is a poor tool for me.
After light searching, sounds like there's lots of people who are experiencing the busted glass syndrome on the Aria.
Yes, it's small and it's plenty fast compared to some of the Snapdragon devices I've touched, but the sacrifice in durability for size and weight savings makes it useless.
Furthermore, the battery blows but such is life with Android (if GPS & BT are enabled).
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Old July 19th, 2010, 09:06 AM   #28 (permalink)
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Default What is up with HTC glass?

My pal and his wife just got his and her's Evo's.
Three weeks in, two cracked screens.
Maybe I roll with a bunch of ruffians, but seriously, we all had iPhones before and nobody ever had a cracked screen.
Do not want to go back to iPhone, love Android, looks like a Blackberry move is coming again.

Did anyone get their HK glass and install it yet on an Aria?
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Old July 19th, 2010, 12:29 PM   #29 (permalink)
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Default On the way

I ordered my wife her screen/digitizer last week. Got an email this morning stating that it is on the way. My wife can't wait to have me fix it. I have an Iphone, have had all versions from the beginning. I am not the sure handed of people, I have had my share of drops, about 5-10 a month and no broken glass on the Iphone.

Wife drops this aria once and it pretty much exploded!
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Old July 21st, 2010, 02:50 PM   #30 (permalink)
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I just got my replacement screen for my Aria from the cellular nationwide, waited for it to get here from Hong Kong and guess what? No tools or intructions how to replace it! Ahh! Im so lost now.
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Old July 21st, 2010, 04:39 PM   #31 (permalink)
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Default it cracked all the way down

i recieved my aria yesterday costed me 129 and the next day it cracked
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Old July 21st, 2010, 07:41 PM   #32 (permalink)
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Default and another one...

My friend who works at AT&T saw my Aria and got one himself.
The SECOND DAY he had it.. cracked screen.
Look for a recall or something, this is absurd.
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Old July 21st, 2010, 08:44 PM   #33 (permalink)
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You guys should put insurance on them wait a week or two and claim insurance. I would have done that but I switched it to a different line. ATT states that the insurance is a per line basis and not a per device basis. you have 30 after you order it to put insurance on it. you can add the insurance through the website.

My screen should be here tomorrow, I will take mine apart and do a write up on it.

Good Luck!
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Old July 21st, 2010, 09:10 PM   #34 (permalink)
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Is there a deductible on the AT&T insurance?
I ended up buying my phone outright so that I could avoid being in a contract.
Will explore if I can put insurance on the device, even though it's not active.

Had to go back to old iPhone as the Cracked Screen turns the Proximity Sensor on instantly and the phone goes dark as soon as I answer a call.. thusly.. there's no way to hang up the phone, press any keys, etc. (although sometimes if I plug a headset in the proximity sensor is overridden although it's not consistent).
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Old July 21st, 2010, 09:36 PM   #35 (permalink)
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If you are going to insure your phones go here: Cell Phone Insurance Alternative | Cellphone Insurance Alternative | Cell Phone Warranty | Cellphone Warranty | SquareTrade Warranties

Square Trade is legit. I bought a used 360 off ebay and then bought a Square Trade full coverage warranty on it. Two months of owning it, got the RROD and Square Trade took care of it all at not additional cost to me!

With all of you talking about the Aria screens busting I am about to get a Square Trade warranty!
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Old July 22nd, 2010, 05:41 AM   #36 (permalink)
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is anyone using the glass case protector?
i think that would work quite well to protect it.. and since the phone is pretty small already, the minor size increase wouldnt affect it too much
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Old July 22nd, 2010, 08:49 AM   #37 (permalink)
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I got my Aria replacement and immediately bought the cheap rubber case, wel not so cheap, that At&t sells plus I had left over screen protectors. This until seido puts out a nice innocase for this which I'm a fan of.

The rubber case, and any case for that matter, protects the edges of the glass all around. If I had this the first time my phone flew across the room, the screen wouldnt have cracked. I'm pretty sure of it. The way these cases come over the edge of the glass just a bit is enough.
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Old July 22nd, 2010, 10:32 AM   #38 (permalink)
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Quote:
Originally Posted by SysAdmNj View Post
I got my Aria replacement and immediately bought the cheap rubber case, wel not so cheap, that At&t sells plus I had left over screen protectors. This until seido puts out a nice innocase for this which I'm a fan of.

The rubber case, and any case for that matter, protects the edges of the glass all around. If I had this the first time my phone flew across the room, the screen wouldnt have cracked. I'm pretty sure of it. The way these cases come over the edge of the glass just a bit is enough.
What is the name of the case?
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Old July 22nd, 2010, 11:13 AM   #39 (permalink)
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What is the name of the case?

HTC Black Soft Shell Gel Case


Its that one, pretty expensive but I get a discount.
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Old July 22nd, 2010, 05:40 PM   #40 (permalink)
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Quote:
Originally Posted by SysAdmNj View Post
HTC Black Soft Shell Gel Case


Its that one, pretty expensive but I get a discount.
Nice, I may get one. Have you dropped it yet? haha
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Old July 22nd, 2010, 06:08 PM   #41 (permalink)
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Quote:
Originally Posted by SysAdmNj View Post
HTC Black Soft Shell Gel Case


Its that one, pretty expensive but I get a discount.
FWIW - I have the same overpriced case. I also like it and feel it does a nice job of adding protection while maintaining the pocketable form factor. It covers everything but the headset port and bottom port section. It grips the phone tightly (hope it stays that way), grips my car dash and table tops, but doesn't attract lint and dust. I also like the "lip" it makes at the edge of the glass, which makes it so even when placed face down on a flat surface, the glass doesn't touch. The on/off switch and volume rocker fits just right; something that didn't work well with a different phone when I used a cheapo silicone case.
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Old July 22nd, 2010, 10:53 PM   #42 (permalink)
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Default Fixed HTC Aria! Replaced Digitizer

I had cracked my screen only one week after receiving the phone.
I went to Ebay and found a replacement digitizer for the HTC Aria/Intruder
It took about 2 weeks to get here. It arrived today actually.

I looked all around trying to find a tutorial on how to actually replace the digitizer on this specific model only to be disappointed that nobody had created one yet.
(I personally will not be taking apart my phone again to create one with pics though.)

To do this though you will need a tri-wing screwdriver or a very small flat head that can fit into one of the wings of the screw.

1. Remove backcover
2. Remove Battery, sim chip, and memory card
3. Unscrew the top two screws (meaning the end farthest from the memory card.)
************************************************** *********************************
EDIT: The screwdrivers that came with the order were not correct. I had to use a tiny flat head eye glass repair screwdriver, you will need a tri-wing screwdriver to properly fit it. (If you use the flat head like me you will need one that is small enough to fit into one of the wings of the tri-wing screw on the back and use some pressure to take it out)
************************************************** *********************************
4. Using a flat plastic wedge, (I used the one that came from my ebay order, it looks like the blue tool in this pic )
5. Carefully pull off the parts at the top being very cautious not to break anything. (Do not pull the circuit board out, only lift the end closest to the edge of the phone)
6. Using the flat plastic wedge again, push the wedge tool between the phone and the broken screen. (It will feel like you are breaking it but it is fine, it is held on by a sticky paste that will slowly give way)
7. Disconnect the connecter from the old digitizer to the new one and remove the old digitizer.
8. Being careful not to put fingerprints on any exposed surface of either the phone lcd or the replace screen, place the new digitizer in the exact spot of the old one.
9. Connect the connecter from the new digitizer to the board, be careful not to pull the circuit board out and do not scratch the board.
10. You may want to use some glue to hold the new screen on, hopefully this will not happen again. My phone still had enough of the sticky paste left to hold the new screen fine.
11. Put the phone back together in reverse order.
12. Turn it one and everything should be working again.

My fixed phone:
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Old July 23rd, 2010, 08:23 AM   #43 (permalink)
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Originally Posted by Gforce083 View Post
Nice, I may get one. Have you dropped it yet? haha
Heck no. Like my soap, I'm keeping my Aria on a rope


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Originally Posted by Droidized View Post
FWIW - I have the same overpriced case. I also like it and feel it does a nice job of adding protection while maintaining the pocketable form factor. It covers everything but the headset port and bottom port section. It grips the phone tightly (hope it stays that way), grips my car dash and table tops, but doesn't attract lint and dust. I also like the "lip" it makes at the edge of the glass, which makes it so even when placed face down on a flat surface, the glass doesn't touch. The on/off switch and volume rocker fits just right; something that didn't work well with a different phone when I used a cheapo silicone case.

I'm a fan of seido's innocases, so hopefully one comes out before my 30 days and I'm returning this gel case

The "lip" is key here and most cases will have that. I generally have to push hard on the on/off button. I can bet that if seido makes a case for the Aria, they will leave the on/off button exposed which is what I would prefer.
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Old July 23rd, 2010, 09:13 AM   #44 (permalink)
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Screen ordered (EBay, $54.99 delivered with tools).
Will update here once it arrives and it replaced.
JCawesome- Thanks for the great notes on how to replace!
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Old July 23rd, 2010, 11:58 AM   #45 (permalink)
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Default addendum to repairing Aria screen

@jcawesome87

I just replaced my screen as well... took about 1:30 the directions below are correct but still a little vague

I'll put some addendums to Jc awesome's steps...

1. Remove backcover
2. Remove Battery, sim chip, and memory card
3. Unscrew the top two screws (meaning the end farthest from the memory card.)
4. Using a flat plastic wedge, (I used the one that came from my ebay order, it looks like the blue tool in this pic )
5. Carefully pull off the parts at the top being very cautious not to break anything. (Do not pull the circuit board out, only lift the end closest to the edge of the phone)

** there are two pieces to pull off....with the phone laying flat (screen down and the top facing away from you) a larger yellow piece with an attached back speaker comes out towards you. a second piece pulls up (north as if on a map)... but becareful because there is a bunch of tape and tackiness all throughout this thing (literally I felt it was held together by tape). I actually pulled off the grill on front as well.

** the circuit board is kept attached near the top right. the element that is the power button snaps off. (there are two little dots just to the right of the speaker with what looks like blackish tape that connects to the circuit board... you can pop this off.

With that off, I could lift the circuit board about 30 degrees or so... I wasn't comfortable pulling it back any farther than that.
I did step 5 AFTER I got the screen off.



6. Using the flat plastic wedge again, push the wedge tool between the phone and the broken screen. (It will feel like you are breaking it but it is fine, it is held on by a sticky paste that will slowly give way)

** careful on this part... especially difficult depending on how your screen is cracked. but it is just a bunch of sticky tape that is keeping it attached.... I had to peel away the goo and connection near the top sensitive areas as my ear piece speaker came off with the goo.


7. Disconnect the connecter from the old digitizer to the new one and remove the old digitizer.

**I used a small little tweezer and sneaked it in underneath the circuit board to pull the digitizer connection out.... a little difficult to push back in, but just took some patience.


8. Being careful not to put fingerprints on any exposed surface of either the phone lcd or the replace screen, place the new digitizer in the exact spot of the old one.

** have some lint free microfiber cloth handy and perhaps some screen cleaner.... I spent about 15 minutes cleaning the lcd screen before laying the replacement digitizer back on.
I actually did step 9 before step 8.



9. Connect the connecter from the new digitizer to the board, be careful not to pull the circuit board out and do not scratch the board.
10. You may want to use some glue to hold the new screen on, hopefully this will not happen again. My phone still had enough of the sticky paste left to hold the new screen fine.

** I agree... the first time you replace it will be fine.... afterwards tho, I can see it running out of tackiness.....


11. Put the phone back together in reverse order.
12. Turn it one and everything should be working again.



** in a nut shell
1) take out two screws
2) detach two yellow shell pieces
3) un hook a latch that is the power button
4) pry off the screen
5) lift the circuit board approx 30 degrees.
6) detach digitizer connection
7) replace digitizer connection, return circuit board flat
8)position digitizer and press down to adhesive.
9)replace two plastic yellow shell pieces
10) screw it back on.

done.

let me know if you have any questions.=)
enjoy your "brand" new aria.
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Old July 23rd, 2010, 01:25 PM   #46 (permalink)
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Sheesh, while this will be greatly helpful to some, I'm just glad I got insurance
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Old July 23rd, 2010, 02:09 PM   #47 (permalink)
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Default htc aria

i argued for 61 minutes with att until they got me a new one
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Old July 23rd, 2010, 03:30 PM   #48 (permalink)
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Originally Posted by SysAdmNj View Post
Sheesh, while this will be greatly helpful to some, I'm just glad I got insurance

yes but you're missing the pure sense of accomplishment that comes from fixing your own phone..... and the fleeting background sense of "What have I done now" as you see your phone disected in front of you.

=)
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Old July 24th, 2010, 12:14 AM   #49 (permalink)
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yes but you're missing the pure sense of accomplishment that comes from fixing your own phone..... and the fleeting background sense of "What have I done now" as you see your phone disected in front of you.

=)
Oh believe me I've repaired/modified devices before, and thats why I'm glad I have insurance. I guess I'm not a hardware guy.
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Old July 24th, 2010, 02:06 AM   #50 (permalink)
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Originally Posted by avoidatt View Post
Screen ordered (EBay, $54.99 delivered with tools).
Will update here once it arrives and it replaced.
JCawesome- Thanks for the great notes on how to replace!
what is the name of the seller? I need one...

THanks
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