contact names not showing up in messages

11163 · August 11th, 2011, 10:13 AM

I synced my contacts with facebook about a month ago and suddenly none of the names are showing up in messages, even the ones who dont have facebook aren't showing up. i also noticed the number of messages are showing up except it never showed that before. i tried removing facebook data and syncing again but it hasn't worked, all contacts are linked and are showing up fine in the people section. does anyone know how to fix this?
here is a screen shot of what it looks like

katty129 · August 16th, 2011, 05:00 PM

I have the same problem! Its so annoying! If anyone knows how help it'd be much appreciated!

milothecow · September 13th, 2011, 07:17 AM

Yes I too need help. I dont know who is messaging me anymore although it did work for the first week.

purplesuzi_90 · September 26th, 2011, 10:28 AM

This happened to me yesterday. I went back to Orange where I have a contract and after speaking to several Orange customer support people they sent a sin update to my phone and it has completely sorted it.
Hopefully anyone else suffering the same problem should be able to get it sorted.
Hope this helps.

shazlittle · October 26th, 2011, 10:33 AM

Hi all, I am a new owner of a ChaCha and have found that I am experiencing the same problem

Does anyone have a solution to this. I have done all the recommendations - unlinked everything, no facebook contacts, added a '+', deleted the '+' but nothing seems to work... Its extremely frustrating when you get a message (or want to reply to a message) but all you are faced with is a number!!! HELP PLEASE - I was SO looking forward to this phone but this is ruining it for me...

redia · October 27th, 2011, 10:01 AM

I got all my contact from my outlook exchange server. No facebook at all.

Jenibobar · November 24th, 2011, 07:31 AM

Hi all, All I did was remove the sim card and insert it again then the problem was solved. Hope this helps

georgieswift · November 27th, 2011, 02:42 PM

mine does exactly the same thing, but when i turn it off and turn it back on again it does it for a while then goes back to the numbers instead of contacts, it makes me really angry so would really like to know how to solve it!

carabonara · February 23rd, 2012, 02:28 AM

Mine's done the same thing several times. I always just turn the phone on and off, reset it or go onto the message, click the number that's there and then show in contacts (or whatever the options called, i cant remember). It's always worked for me, so hope it helps