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Old December 8th, 2010, 11:13 AM   #1 (permalink)
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Default Outlook Web Access - Emails in Mail Program

Hi

I am a new HTC Desire HD user looking for some help on Outlook Web Access

I would like to be able to read my work emails that I can currently access via normal browser, through the standard HTC or other email program

I currently access using the following format

Usual Browsrr: https://remote.mycompany.co.uk/webmail

This opens the outlook web access link

I type in my user id in the first box (ie markf)
I type my password in the next box

This then goes direct to the emails


I am sure it must be possible, but don't know how, or what server, domain , user settings should be used

Can anyone help / suggest an app and / or talk me through the set up of the mail settings

Thanks

Mark

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Old December 8th, 2010, 12:27 PM   #2 (permalink)
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If it's work email then your IT dept. will have all the settings.

Dave
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Old December 8th, 2010, 12:50 PM   #3 (permalink)
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Go in to the mail shortcut on your homepage, click add new account and click Microsoft Exchange ActiveSync.
Click manual setup and now fill in the relevent fields.

Email address: this is your work email address in full as in yourname@yourcompany.com
Server address: Your webmail url, without the https:// bit. So remote.mycompany.co.uk/webmail
Domain: Leave this blank, it should not be necessary.
Username: This is the username as you type it when logging on to your webmail.
Password: Again as you type it on your webmail.

I can see by the url you posted that it has an ssl certificate, so leave that box ticked.

Click Next and it should then move on to the next screen asking which services you would like to sync.

After that you are done. All you now need to do is set up the frequesncy with which it sync's.

If that does not work, then you will need to go back to your IT department. The reason for it not working could be because:

a. the mobile services within Exchange Features on your Active Directory Username are not all enabled (or are not enabled at all).

b. your company uses Exchange 2010. Exchange 2010 is 64 bit and as we have just found out 64bit Exchange accounts are not yet compatible with this phone.

c. The url for your webmail is incorrect (there is a chance that the slash webmail on the end will not work, as that generally means you are required to login to a company website before logging in to webmail).

These items can only be resolved by your IT department, well actually they can't resolve b. If it is the url, then they would need to amend the a record so that it points directly to the OWA server.
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Old December 8th, 2010, 12:52 PM   #4 (permalink)
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Hi

Know it sounds odd, but I don't really want to have to ask the IT dept if I can avoid it!

Is there likely to be a standard format, based on what my Outlook Web Access url is, or is it more complicated

Any tips / examples of what the settings might be

Mark
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Old December 8th, 2010, 12:56 PM   #5 (permalink)
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See my post above
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Old December 8th, 2010, 01:43 PM   #6 (permalink)
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Mark F,

Have you tried just letting the autodiscover wizard add the settings for you.

Click on add Mail account, Click Exchange then rather than clicking manual just put in your e-mail addy and domain password. This worked for both my exchange accounts for 2 different organisations.

BTW one of them is an Exchange 2010 mailbox which works as expected so who every said you can't use them is talking rubbish.

Si
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Old December 8th, 2010, 01:45 PM   #7 (permalink)
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Quote:
Originally Posted by BigladUK View Post

BTW one of them is an Exchange 2010 mailbox which works as expected so who every said you can't use them is talking rubbish.

Si
That would be the fine people from HTC
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Old December 8th, 2010, 01:56 PM   #8 (permalink)
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Reading another thread there seems to be a little confusion between Outlook 2010 64Bit and Exchange 2010 64Bit. I'm pretty sure when HTC said Outlook 2010 64bit thats what they ment.

Office is available in both 64 and 32 bit.

I can assure you I'm happily running Exchange 2010 :-)
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Old December 8th, 2010, 02:06 PM   #9 (permalink)
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Yeah, that's why I asked in the other thread what they meant. Why would you sync your Outlook via USB, rather than via Exchange Active Sync.
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Old December 8th, 2010, 02:09 PM   #10 (permalink)
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If you didn't have an exchange server for example. Some people use there ISP's POP3 or IMAP servers for collect there mail and store all there mail, contacts and calendar stuff in there desktop mail app like Outlook. I know it all seems a little old hat but I guess some people work that way.
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Old December 8th, 2010, 02:12 PM   #11 (permalink)
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Yeah but the pop3 service would be in the cloud, so it would be more beneficial to add it directly.

I suppose contacts would be a valid excuse, although you should be able to store this in the cloud also (on the service providers email account). Of course, if the service providers email sucks arse, as some do then I can understand wanting to sync with Outlook.
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Old December 8th, 2010, 02:13 PM   #12 (permalink)
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LOL

That made me spit my tea out LOL

Nice
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Old October 5th, 2011, 05:10 PM   #13 (permalink)
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Quote:
Originally Posted by mark f View Post
Hi

Know it sounds odd, but I don't really want to have to ask the IT dept if I can avoid it!

Is there likely to be a standard format, based on what my Outlook Web Access url is, or is it more complicated

Any tips / examples of what the settings might be

Mark
Did you get your problem solved? Am interested as am having a similar problem. I have rung Microsoft and they are very approachable but cannot solve the problem. If your problem was solved was there anything that you did not mentioned in the replies?
Thanks!
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Old December 30th, 2011, 01:14 AM   #14 (permalink)
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Angry problem in reply/ forward mails in outlook webmail

I am using samsung Galaxy note. i generally use webmail exchange to access my official mails, but a strange issue i'm facing. while try to reply/ forward some of the mails , i'm not able to type in any text.
kindly suggest if anyone has faced the issue and got a solution
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HTC Desire HD
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The HTC Desire HD is the big-screened successor to the HTC Desire, a device that took much of Europe by storm when launched in the spring of 2010. The Desire HD followed during fall of the same year, earning its title from a large 4.3-inch display,... Read More

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