jblounty

i got my new desire HD today YAY oh one problem the screen when i turn it on simply will not register touch :/
i cant start the phone and therte are simply no solutions on line im taking it back in today seeing how its 2.40 in the morning :P
but if any suggestions are made before please tell me

Choochter

Try removing the battery first to see if this restart sorts things out
If not try shining a torch or bright light at the phone, there were issuses with the sensor that tells the phone when its in your pocket before.
Perhaps this is you issue too??

jblounty

just tried it nothing :/
it is literally not working the slider that you pull down to get into the phone wont react and neither will the 4 touch bars at the bottom :/

THE ANDROID

Return it and get a replacement.

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Android

jblounty

thats what im doing :P
thats why i asked for help before i did haha

KarinK22

Did you ever get a new one?
Mine is having the same issue -- it's only 6 days old!!!!
Does anyone know how I tell if it's a water damage issue?
I know how to check on the battery--- it is still white. But is there another spot?
I had the Ghost Armour put on it --- I noticed she was spraying water .. so I think that's where the damage occured. I just want to know before I send it in for repair

landovr

Usually when they put that plastic protector on the phone they use isopropyl alcohol. I bought one for my screen and it got inside the phone and made dark spots on the screen and it took a day for the alcohol to evaporate and the screen to return to normal. How long ago did she put the protector on it?

If there is some still in the phone causing problems with the phone I would recommend taking the battery out and letting it sit for a day so it doesn't cause any permanent damage.

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Last edited by landovr; July 29th, 2011 at 12:10 AM.