starman316 - MORE OF THIS! It's only by getting people to take a look at it that there's a chance this will get fixed. O2 have lots of call centres so it may well be that the specific individuals hadn't heard of it. However, you can see from my experience that it has been reported.
It's exactly the same case with HTC. I dealt with Adam at O2 and Rob at HTC. I plan on calling HTC later to speak rather than chat to someone.
Can I clarify something - you mentioned:
"i said about having my phone software downgraded and explained i could see it returned again with the same issue"
..do you mean you'd expect the problems to remain even if you had the software downgraded, or did I read that wrong?
ok my DS is back, various parts replaced! main board being one of them x2, all ok no scratches etc is now back to 1.31.206.2 and working as it did before the 47 update , its asking to install the 47 update to which i refused, i contacted HTC to ask if i should do the update or not, explaining that it was the update that caused the problems to start with, he told me "there is a know issue with that version" i replied that on several forums it is mentioned not just with the 1.47.206.2(o2) version but other versions he replied yes each network has a different version number , i then mentioned the starman 316 had his returned with a fresh flash of 47 and it still had the same issues , so that makes me think thats is a 47 rom issue and not a coruption during the update, i then asked why my mainboard was replaced? was there a componant that did not work well with the 47 update(maybe a voltage tollerance) would this be across all DS or a certain batch? to which the line went quiet after 3 mins i hung up.
called back waiting for a ring back from the persion i spoke to the first time.
now on my parts replaced list the mainboard is listed twice at the start and the end, so has my device had 2 boards? maybe board replaced flashed with 47 tested still faulty board replaced again? JUST A THEORY!
also why replace the mainboard? thay were aware the starman316 had his returned with 47 on and was still faulty why not just return mine with 31 on?
(Hover over the link itself to see it, it's a TinyURL link and is easier to remember and repeat)
It redirects to here, and is easy to remember if you're away from your computer. I gave something similar to Adam at O2.
Should HTC not wish to do anything about these issues, I would be more than happy to post this link on the very popular sites such as HotUKDeals whenever the Desire S or any other HTC product gets listed and explain how HTC behave in regards to customer service.
I am already aware now that I have been missing calls because of this issue and that is absolutely not acceptable.
Quick update on trying another SIM card in the HTC
to see if the problem still occurs. (both SIMS are O2-UK)
I can confirm that the same problem still occurs
with the signal dropping out, using another SIM card
in the HTC Desire S phone.
As a comparison I put my original SIM into my old Nokia N95 phone
and sat it side by side next to my HTC and when the HTC completely
dropped the signal. i.e. "no service" the Nokia was displaying
full signal strength! (see image below)
After the signal dropped out, I then switched the original
SIM card back into the HTC and put the other SIM card into
my Nokia. Then observed again, and the signal strength currently
only shows 2 bars on the HTC and full signal strength on the
Nokia. (see image below)
Sorry about the blurry images, but I had someone else take the picture
on his camera phone and they didn’t focus properly.
I called HTC a little while ago. Very little joy on there.. he basically said that they escalate to the development team, and when it becomes more of an issue for people they fix it quicker. Not helpful. I understand their point of view.. but not helpful.
The only other theory he came up with was that the software is fine but their was a small fault in our phones which meant it couldn't accept or run the software properly. That did sound feasible, given that not all the Desire S' in the world seem to be having this issue from the lack of awareness about this, but still doesn't get my phone taking calls.
So the options for now seem to be:
a) Rely on HTC to fix this
b) Get a replacement from O2
c) Downgrade the software
Hey guys.
Just letting you know, in my personal time , that i have raised the issue internally (internally within o2 ofcourse)! I have communicated that there seems to be problems with the latest software update for the HTC Desire S that basically blocks out calls when idle and just general coverage problems overall. I have requested feedback on this case to find out what will come of this and i also suggested that we speak to HTC to try and liase with them and discover where the issue lies once and for all.
For those of you that are on o2 and providing you are within warranty, may i suggest that you speak to the returns and repairs department (usually done by speaking to customer services first or by trying 0870 600 3009) regarding a FOC repair. As far as im concerned, if the repair team AKA Anovo cant fix the issue, which evidence supports its the software, then o2 would replace the phone and more than likely invoice HTC for it. Which also as far as im aware would not come with the latest version of software and the problems will be done with... for now!!
I also didnt have much luck with HTC either but i appreciate the efforts of the consumer community for going that extra mile and exploring all options before spamming the customer service line with the issue.
If i get a moment to breathe these days ill let you all know what my findings are unless i am sworn to secrecy (which is usually the case ).
Over and Out!!
Adam
The Following 4 Users Say Thank You to o2adam For This Useful Post:
Hey guys.
Just letting you know, in my personal time , that i have raised the issue internally (internally within o2 ofcourse)! I have communicated that there seems to be problems with the latest software update for the HTC Desire S that basically blocks out calls when idle and just general coverage problems overall. I have requested feedback on this case to find out what will come of this and i also suggested that we speak to HTC to try and liase with them and discover where the issue lies once and for all.
For those of you that are on o2 and providing you are within warranty, may i suggest that you speak to the returns and repairs department (usually done by speaking to customer services first or by trying 0870 600 3009) regarding a FOC repair. As far as im concerned, if the repair team AKA Anovo cant fix the issue, which evidence supports its the software, then o2 would replace the phone and more than likely invoice HTC for it. Which also as far as im aware would not come with the latest version of software and the problems will be done with... for now!!
I also didnt have much luck with HTC either but i appreciate the efforts of the consumer community for going that extra mile and exploring all options before spamming the customer service line with the issue.
If i get a moment to breathe these days ill let you all know what my findings are unless i am sworn to secrecy (which is usually the case ).
Over and Out!!
Adam
Thanks Adam, would you mind keeping us updated on here please??
mine was sent back to O2 in the end, i got one with the older version and No i am not going to update!!
Firstly I would like to thank Adam for posting and reading this forum, it is
great to see that people in O2 care enough to take time
(especially their personal tilme), to help us out.
Now for my update
Ok I bit the bullet last night and decided to do a "Factory Reset" on my
phone, to see if that would help me keep a more stable signal. So I am
now going to be monitoring what's happening on my phone throughout today.
It was a bit of a pain doing the factory reset, as I then had to re setup
and personalize my phone again, but after about 2hrs of setting up emails
and importing contact I am almost there. I just have to re enter all my
Calendar events back into the phone as I could not find a way to save them.
One good thing tho was that all my apps reloaded themselves back onto
the phone so I did not have to reinstall them
Anyway I will let you know how I get on with the signal today.
btw.
HTC have said that if there still is a problem that they would send a
courier out to pick up my phone to then have a look at it.
My question is should I be going direct to HTC to get this done or
should I go through O2 as I have my contract with them.
Just want to make sure I am going to do it correctly.
I'm currently experiencing the same problems with my HTC Desire S (and have been for over a week now).
Since applying the recent software update, I have found that my phone loses network coverage overnight, resulting in no service first thing in the morning. I am then unable to reconnect to my network (O2) even though it is listed as available (restarting the phone allows me to connect). I also discovered yesterday that I am experiencing the problem where my phone won't ring when it is connected to HSDPA and the display is off.
I've been in discussions with O2 and HTC, but nothing that has been suggested has worked so far - I've tried doing a factory reset and switching the phone configuration from WCDMA to GSM auto (PRL).
When I tested the sim in a different phone, I didn't experience the lose of network coverage in the morning.
Going to see if my local O2 shop can help this weekend. If not, the phone will be going to HTC for repair.
This was first reported on this forum on 9th May, long before any update was available, which means the problem could be either dormant in the hardware or software for those experience problems post-update. Or, perhaps, this problem existed on phones before the update, but people have only noticed it afterwards. Such problems are also reported occurring after the non-branded update (1.47.401.4).
For O2 users who experience these problems after the update, there are a few positive reports that installing the earlier ROM solves the problem. However, I've yet to see any reports of O2 installing earlier versions of the ROM on phones sent in for repair.
And have you read this post, especially what the HTC technician said? It's a similar issue, although with 2G rather than 3G.
With all due respect notebook, unless all of us on this thread are completely mistaken this has been happening to all of us here since the latest firmware update, and we're pretty clear on that.
So although you have experienced similar issues in the past, I don't think the symptoms are necessarily identical and therefore necessarily from the same cause. As we're so sure the latest update has caused the issue, I think it's important that HTC (and O2, and other networks if necessary) specifically look at these issues separately rather than them be dismissed as general faults - which they very much don't appear to be.
It may well be something purely to do with providing an update to the phone, or a limited number of phones, regardless of which update it is, but at this point we can't be sure on our own. In the meantime.. our phones still don't work.
Last edited by schnide; August 30th, 2011 at 05:42 AM.
Notebook, thanks for the links to the other posts.
But this does not help the problem I am having with the
signal dropping out (this happens even when i am not
using the phone / internet). i.e. I get the small 'x' next
to the bars, and no service.
I can confirm that while observing my phone today
after doing a "Factory Reset", at 12:00 I looked at my
phone and it once again has dropped the signal.
Therefore doing a "Factory Reset", does not cure the problem
as it is still there.
I have now done another "Factory Reset" and have kept the
phone as is.. i.e. without loading any apps, or changing any
settings to see what happens. I will post up later my findings.
It is looking more and more likely that I will have to get HTC
to pick up my phone so they can have a look at it.
btw.
If I get them to pick it up, should I take out the SIM and SD
cards and keep these with me until they return the phone.
Or would they require these left in the phone?
The problem would appear to be firmware related*, but not necessarily connected to the update. The update could have merely uncovered a fault that exists on the original ROM or hardware (and not just on 02 phones). Which is why O2 users may wish to be careful when accepting a new phone with the old ROM - unless it's been tested, you may find yourself with the same problem.
*normal man has confirmation from HTC that it is a firmware issue. He's on T-Mobile and experiencing a very similar problem.
@solorize I doubt there's going to be a simple fix or work-around you can do for yourself with this problem. Currently, the only legitimate option is to send your phone back to O2, but ensuring it comes back with the earlier ROM. Other people have rooted their phone and flashed to the old ROM to get rid of this problem, but that invalidates the warranty.
Your carrier will have instructions on how to return a phone for repair. Generally, before sending your phone for repair, you should back-up your data, then remove the SIM and SD cards. You need to keep a hold of these for several reasons, not least because there's information on your SIM and SD card that's confidential (i.e. your accounts), which might get wiped, lost or stolen. Also, in the meantime, you may want to use them in another phone.
Last edited by notebook; August 26th, 2011 at 11:23 AM.
Currently I am talking direct to HTC via their global
contactUs System and they have said that they can
arrange to get my phone collected to be looked at.
Obviously at the moment the person at HTC I am
liaising with knows all the full details of the problem
I am having. Where as I have not yet spoken with
anyone from O2. Therefore would it cause me problems
with O2 if I ended up sending my phone direct to HTC
to without O2 knowing about it?
Has anyone else gone direct to HTC to try and get
their problem sorted rather than going to their carrier?
Why do you all have your internet connection on when just using the phone to receive and make phone calls. I only turn my internet facility on when browsing. I therefore only have the bars showing on my phone, normally.
Because that's what the phone is supposed to do. When I'm not able to connect via wifi, I use the mobile data connection, so my phone is always connected to the internet.
If you're a salesperson, company rep or any other sort of worker travelling up and down the country or out of the office, the most convenient way to get emails, sync appointments, access company databases or use the internet is going to be with your smartphone. And while you're doing that, you want your smart phone to still be a phone and be able to receive calls.
For a lot of people and companies, this kind of problem loses time and money - missed calls means missed sales and opportunities, frustrated clients, and colleagues and secretaries wanting to know why you're not answering the phone.
@solorize
I don't know the answer to that. But, as your contract is with O2, I'd call them to make sure whatever you do is okay with them. You may also have extra safeguards with O2 than with HTC.
Because that's what the phone is supposed to do. When I'm not able to connect via wifi, I use the mobile data connection, so my phone is always connected to the internet.
If you're a salesperson, company rep or any other sort of worker travelling up and down the country or out of the office, the most convenient way to get emails, sync appointments, access company databases or use the internet is going to be with your smartphone. And while you're doing that, you want your smart phone to still be a phone and be able to receive calls.
For a lot of people and companies, this kind of problem loses time and money - missed calls means missed sales and opportunities, frustrated clients, and colleagues and secretaries wanting to know why you're not answering the phone.
@solorize
I don't know the answer to that. But, as your contract is with O2, I'd call them to make sure whatever you do is okay with them. You may also have extra safeguards with O2 than with HTC.
Well I guess that explains that, then. Thank goodness I left the business world, with very early retiremen,t in 1994 before the smartphone took over our lives and put such stresses into our lives!
Phew, you make it sound all so exhausting and stresed out. But what on earth do you use for power? Even my HTC Desire S, bought as a 'boys toy', eats battery even fitted with a Mugen 1800mAh battery. I presume you have a car charger and mains chargers that you can use even for brief moments when you stop off somewhere?
I got an automated reply back which asked me to supply some further
details, which I filled out and sent back, along with my original email.
One strange thing was that the email said
Quote:
"Please reply to this email with the following details and one of our
advisors will deal with your query"
But the footer note at the bottom of the same email states
Quote:
"Dear O2 Customer, Please note that this is an unmonitored email account and we will not be able to respond to your query."
So now I am unsure if I will get a reply
If I don't hear anything back then I may have to pop into my
local O2 shop and see if they can help.
I wanted to do it via email as I could refer them to this forum, so
they can see the various problems this latest Software version
is causing. I guess I will just have to wait and see if I get a reply.
This morning I decided to take a trip to mylocal O2 store with regards
to my phone problem.
When I got there I told them I tried it with another SIM and did
three Factory Resets and the promlem was still there.
I also made mention that other people had the same problem,
and it would probably need the software downgraded to 1.31.206.2
She then said I would need to do a Factory Reset, which I explained
I had already done that three times, so she then confirmed it would
need to go off for repair.
So she typed in the discription of the problem and took my phone,
minus the SIM and SD card, and gave me a Repair Recept.
Once I got back home, I noticed that she had entred the information
wrongly on my recipt, as it stated that I had "Total" loss of signal since updating the
phone to 1.31.206.2 software !!! ( when it should have said 1.47 206.2),
as well as it should have said "Intermittent" signal loss, not "Total" signal loss!
So I ended up drving back to the O2 shop to let them know.
But when she tried to change the info it would not let her save
the changes without cancelling and re-doing it all again.
So I suggested that she send my hand written notes I had made
(explaining in detail the problem), along with the phone and the
receipt, so hopefully the repair engineer could look at that, otherwise
I could end up getting the phone back with the same 1.47 206.2
software back on it.
Also as it was stated on her discription that there was "Total" signal loss
and not intermittent, the repair engineer could put a SIM in the phone and
the phone would more than likely show a signal. Therefore
they could think that there is no problem, unless they know that
the signal loss is intermittent.
Fingerscrossed it comes back with the old software put back on
and all in working order!!
I just have a nagging feeling that it will come back with 1.47 206.2
still on it
Last edited by solorize; August 28th, 2011 at 08:27 AM.
I have all the problems with my Desire S that are reported here, since the update. My phone also kept freezing. To cut a long story short, I did the factory re-set then had the phone "repaired" by O2. The connection problem still remains.
But I have found a way to temporarily fix this without switching the phone off: If I disable the internet connection from the settings menu, then dial my own number (guess what? I get engaged tone!), I can then re-enable the internet connection and it all works again - until the next time.
I rue the day I installed the update and have advised others not to do so. I also have an open ref. with HTC on this - they have advised me to do a SIM swap, but I guess from reading this thread that it won't make any difference...
I got an email back from O2, and they suggested I go to my
local O2 shop and let them have a look at the phone.
I emailed them back to say that I had earlier that day gone to
the O2 shop and am now awaiting return of my phone, hopefully
some time this week, with the problem fixed.
@Filler1959
I don't think swapping the SIM card will do any good at all, as from what
myself and others have tried this will not help as its the software version
1.47 206.2, which is the problem not the SIM.
I would suggest that you pop into your local O2 store and make them aware
of the problem, and see if they can send it off for repair, making sure you
state that you would like the software version on the phone downgraded
to 1.31.206.2 as you did not have a problem when you had this version
on your phone. It may be worth letting them know of this thread by giving
them the URL, so they can see that other people are experiencing the same
problem. The more people reporting it the higher chance we have of someone
sorting out a new Software update in the future that does not have this problem.
This thread has got a little wayward, so please allow me to clarify a few things.
@marvin123 - my internet is turned on all the time because I use it throughout the day. As this is a feature of the phone (and indeed any modern one), as well as being able to receive calls, I expect it to work. It doesn't. So it needs to work, end of story.
@everyone else - things we know are:
1) Changing the SIM is only standard catch-all advice and does not solve the issue
2) A factory reset is only standard catch-all advice and does not solve the issue
3) Sending the phone off for repair does not solve the issue; the phone comes back with a replaced motherboard and/or has been factory reset (see #2).
4) O2 (or indeed other network) stores are very, very unlikely to fix the issue. The stores are very much sales-orientated and very often not technical at all. More importantly, they are not centralised so will not have heard of this issue before [Edit: Word now may be spreading out to stores but this again may well be store specific]. They will send you to steps 1, 2 and 3 assuming they understand the issue at all. Your best option in going to a store is to have the phone swapped for a new one.
5) I have heard elsewhere that 'upgrading' to later firmware does not fix the issue - at least on previously faulty phones. I'm unaware as to whether or not phones first issued with the problem firmware or later firmware even exist.
6) Downgrading to the earlier firmware is supposed to fix the issue but this invalidates your warranty. This does however suggest it's an issue with the software, or particular phones hardware faults in working with the software. My guess is still the former but this does not explain why more people haven't experienced these problems (to our knowledge, at least - I suspect that someone in HTC knows more than has been communicated down to us).
From personal experience with O2, their email customer service is very, very poor and the customer service centers between phone and email are completely different. I think the latter might even be outsourced to India - they at least used to be. Talking to them on the phone is much better. You can see the fruits of that so far from the fact that O2Adam has posted on here with an update (thanks Adam!). He can't unfortunately call me to tell me personally because MY PHONE ISN'T WORKING PROPERLY!
On my understanding, legally, it's best to deal with O2 directly rather than HTC - not only because HTC will only likely perform the same 'fixes' but because O2 can issue a replacement handset, or an alternative handset, and your contract is with them. It's not with HTC.
Last edited by schnide; September 7th, 2011 at 05:45 AM.
Because of my nervousness with such things, my mantra has become 'never accept any updates unless absolutely necessary unless such updates have been recorded never to cause corruption'.
I'm not trying to be clever after the event, honestly. My phone has about twice prompted me to do that FOTA update and thank goodness I applied my acquired mantra here, otherwise my phone might have been buggered as well.
I do obviously accept and do virus definition updates and those for malware etc. but never anything else, including MS updates on my computers.
Have raised the loss of signal issue with HTC and just got this reply:
Thank you for contacting HTC. We are aware of issues regarding the update, the information has been passed on to our developers who are working on this. When update is available this will be made public. Please get in contact with your network provider for any news on fixes or updates that they may have. With regards to downgrades this can be done but there is no guarantees this can be fully implemented back to previous software. It may void HTC warrantly on the phone. I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again. If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
Have raised the loss of signal issue with HTC and just got this reply:
Thank you for contacting HTC. We are aware of issues regarding the update, the information has been passed on to our developers who are working on this. When update is available this will be made public. Please get in contact with your network provider for any news on fixes or updates that they may have. With regards to downgrades this can be done but there is no guarantees this can be fully implemented back to previous software. It may void HTC warrantly on the phone. I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again. If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
Hmm.. well that's progress, even if they're not really doing anything about it! May I ask exactly how they told you this? Because it's not the standard thing for them to acknowledge there being an issue - most of us have been told "Well we've not heard of this before" even though they have.
If it helps you to have it confirmed, all reports so far suggest that downgrading does do the job but it does invalidate the warranty.
Hmm.. well that's progress, even if they're not really doing anything about it! May I ask exactly how they told you this? Because it's not the standard thing for them to acknowledge there being an issue - most of us have been told "Well we've not heard of this before" even though they have.
If it helps you to have it confirmed, all reports so far suggest that downgrading does do the job but it does invalidate the warranty.
I received it through HTC Global Contact System and email support. I referred to Forum reports by many users across most networks having this issue.
ARGGGHHHH !!!!
I have just looked at the O2 "Repair Tracking System" where I can
see the progress of my repair and I have seen the following !!!
Repair Outcome: No Fault Found (contact customer)
Current Status: Unable to Reproduce Customer Fault – customer to be contacted with options.
I bet they just put a SIM card in and got reception,
as the person at the O2 shop had typed "Total Loss of Signal" meaning
I could not get a signal at all, when I specifically stated that the signal
loss was INTERMITTENT.
If they had read my hand written notes that SHOULD have accompanied
my phone when it was sent back and also looked on this forum, then they
would know what the problem is! That I needed the software downgraded.
I guess they will not have done that, so I am unsure what other options
I have left, and what "options" they will offer me when they contact me.
Why is nothing ever bl00dy simple
Last edited by solorize; September 5th, 2011 at 07:38 AM.
Reason: corrected grammar
Psytechnic - I'd like to say something which I'm sure echoes the majority of users' views on your comments here.
Firstly, please do not take personally anything that's said about HTC engineers or possibly even yourself specifically if it really was solorize's phone you worked on. I'm sure you can understand how frustrating it is for them to have received the phone back saying there was no fault, and this is a reflection on the time you're given by management, not your ability to understand the technical aspects (which sounds more than capable, by the way) if you had sufficient time. I'm certain it is not a slight on you in any way. Because regardless of whether it was or wasn't this phone, I know we're all grateful for your insight.
Which leads me on to the second point - having someone from HTC acknowledge there's a problem, and even better be wanting to escalate it higher to get it fixed, is something we've not really had during all the time that our calls have been missed, texts have been delayed and other more minor faults experienced. We are more than grateful for you posting and would also be grateful for any more information you can give us.
Presumably your advice from a personal point of view would be, if we are feeling brave enough, to take matters into our own hands and downgrade the software ourselves. But I think it's understandable if from a professional point of view that you can't recommend that and we decide for ourselves.
In the meantime, thank you so much for coming to this forum and please don't make it your last visit.
Being that the firmware you are talking about is a branded version, it may not actually be HTC, but how O2 work in their branding into the OS. I would like someone with a generic Desire S to explain whether they have been having the same problems or not. If not, you've narrowed it down to the rebranded firmware.
We have considered this possibility, but there have been reports on this thread and the other I have linked to earlier which suggest it's not network-specific. I have also seen at least one case where a Desire S has been 'upgraded' from the problematic O2 version to a later generic HTC version and still experienced the same problems..
Although it is possible that the O2 upgrade caused the original fault which stuck around, there are still other people outside of the O2 network with the issue.
Firstly I would like to thank you for taking time
to read and post onto the forum, and explain in depth
how and what you do to the phone when it's sent back in
for repair. it is greatly appreciated.
I am sorry if my previous post came across negative, but I
was concerned that when the person in the o2 store wrote the
description of my problem incorrectly, that when it was sent
to yourselves you would not know the exact problem I was
experiencing. So I asked her to send my handwritten notes
so yourselves would have a more in-depth detail of the fault.
I was very unsure that my handwritten notes would be sent, and
that the fault the lady in the O2 shop had written was "Total
Signal Loss" and not intermittent would mean that yourselves
may not understand correctly the problem I was having. So
was a bit frustrated this morning when I wrote my previous
post as I had seen that the repair outcome was "No Fault Found"
as I jumped to the conclusion of what I posted.
I can now see, after reading your post that you had received
then handwritten note and had read the forum, to which I am
grateful for.
I would like to apologise for the tone of my previous post
as I should not have jumped to the wrong conclusion, before
hearing back from yourselves. It is nice to see that there
are some people (especially yourself) that actually care enough
about their job's to go that extra mile to help out others, for
which I am grateful.
Once again, I would thank you for your post and explanation and
I will take your advice and will reiterate the network intermittency
after periods of long standby.
The Following User Says Thank You to solorize For This Useful Post:
UPDATE after getting my DS back with 31 on i noticed it was laggy , as it had 31 on when i got it i knew how it should respond with 31, i then noticed that when ringing out i would hear no ringing tone, just a 20 second silence untill i could hear the person i was calling , also after accepting an incoming call a simular delay ofter resulting in the caller hanging up because i was not responding to them (i could not call then back do to the outgoing call issue), i phoned HTC again explaining the latest faults (also noting that the DS was prompting to update to 47 (i had been down that path before)), the phone was collected (i'm going to have to add that UPS man to my xmas card list), it was returned today with 1.47.206.2 , do i need to say anymore???? now back to the all calls going to voicemail when in "H" and in sleep again.
so on the phone to HTC again, booked for collection tomorrow.
i feel so sorry for the engineer knowing that all he/she could do was to put 47 on knowing that it had been in for not working with 47 on before
i have also mentioned to HTC that it would be nice if they emailed me when my device was on its way back with a tracking number for UPS.
I have now lost all faith in HTC the new device i got 2 months ago has now got visable signs of repair (scratched screws , sticker over original imei) and nolonger has a matching imei to the box i have for it.
Last edited by billy06; September 1st, 2011 at 06:49 AM.
Problem definitely started since upgrading firmware to 1.47.206.2 a couple of weeks ago. Can make outgoing calls even if "No Signal" is shown (after which which a signal is shown and the phone works normally), but am missing incoming calls and texts.
Problem is independent of whether phone is connected to internet as I generally have that switched off unless I'm specifically looking something up.
LOL yes that was my note that I wrote and thankfully it was sent to along with
my phone, as otherwise you would not known my exact problem. Which
was why I was worried that the note had not been sent.
Obviously there is no way that us as customers can talk to yourselves
directly with regards to our problems, and we rely on the person in the
shop interpreting what we tell them and writing it down correctly. Which
did not happen in my case. I have to admit that the lady was rushed off her
feet and she said they were a person down that day, so could understand
her making a mistake. But it was frustrating as I had spent quite some time
trying to work out the exact problem before I went into the shop to try
and make every ones lives easier buy trying out different SIM cards and doing
factory resets as well as researching on the forums.
I wonder if there would be a way in the future for us to liaise directly with the
repair engineer, to give more detailed report of the problems we may have, rather
than rely the person in the phone shop writing or selected in limited fault?
I guess the easiest way would be when we as customers are issued a Repair Number,
we could enter that along with our postcode on the “Repair Tracking System” and
have an option to add additional detailed information and possibly images of the fault.
So that when the repair engineer starts to look at the phone he could read up 1st the
detailed problem information / images which would help him have more of an
understanding of the problem and would maybe help diagnose the problem quicker?
It may be something worth suggesting to the powers that be?
Yes I can confirm that I have also noticed that the signal bars fluctuate up and down, I have also
observed this while moving around with the phone as well as when it is placed on a desk and
not being touched, I did think this was odd.
As you can see from one of my earlier posts I tested my original SIM card in my Nokia
N95 and had it sat next to my HTC with a “pay as you go” SIM card in it and the Nokia
was showing full signal strength, while the HTC's signal fluctuated between 1 and 2 bars.
I understand that dvarying phone makes display signal strength differently with some having
more or less bars which relate to different dB values. But surely if the Nokia can have
full signal strength maintained and no fluctuation, then there must be a problem with the HTC
as the signal is fluctuating.
Anyway, Thanks again for your in-depth post, it will make a lot of people here happy
that there are people out there listening to and taking seriously our problems, and are
willing to try and help us out further.
Btw.
Do you know what will happen to my phone now? As I did not receive a call from
anyone today with regards to it being NFF'ed?
Also, I hope that your boss's recognise what a dedicated employee they have in you
and give you a well deserved raise. I just wish all companies gave credit and acknowledged
the various hard working people who put their all into their work to make the company
tick. Most companies are quick enough to jump on your back if your not doing what they
expect, but are never forthcoming with praise.
I'm really sorry people, but I some bad news. I've been informed that if I talk about anything I do at work, procedures, policies, repair processes, I can and will be fired for breach of confidentiality...
Quote:
Originally Posted by solorize
Hi Psytechnic,
LOL yes that was my note that I wrote and thankfully it was sent to along with
my phone, as otherwise you would not known my exact problem. Which
was why I was worried that the note had not been sent.
Obviously there is no way that us as customers can talk to yourselves
directly with regards to our problems, and we rely on the person in the
shop interpreting what we tell them and writing it down correctly. Which
did not happen in my case. I have to admit that the lady was rushed off her
feet and she said they were a person down that day, so could understand
her making a mistake. But it was frustrating as I had spent quite some time
trying to work out the exact problem before I went into the shop to try
and make every ones lives easier buy trying out different SIM cards and doing
factory resets as well as researching on the forums.
All I can say is, the effort you put in is not wasted...
Quote:
Originally Posted by solorize
I wonder if there would be a way in the future for us to liaise directly with the
repair engineer, to give more detailed report of the problems we may have, rather
than rely the person in the phone shop writing or selected in limited fault?
I guess the easiest way would be when we as customers are issued a Repair Number,
we could enter that along with our postcode on the “Repair Tracking System” and
have an option to add additional detailed information and possibly images of the fault.
So that when the repair engineer starts to look at the phone he could read up 1st the
detailed problem information / images which would help him have more of an
understanding of the problem and would maybe help diagnose the problem quicker?
It may be something worth suggesting to the powers that be?
I like the idea, I can't say any more.
Quote:
Originally Posted by solorize
Yes I can confirm that I have also noticed that the signal bars fluctuate up and down, I have also
observed this while moving around with the phone as well as when it is placed on a desk and
not being touched, I did think this was odd.
As you can see from one of my earlier posts I tested my original SIM card in my Nokia
N95 and had it sat next to my HTC with a “pay as you go” SIM card in it and the Nokia
was showing full signal strength, while the HTC's signal fluctuated between 1 and 2 bars.
I understand that dvarying phone makes display signal strength differently with some having
more or less bars which relate to different dB values. But surely if the Nokia can have
full signal strength maintained and no fluctuation, then there must be a problem with the HTC
as the signal is fluctuating.
I agree with your disovery in the capacity of an end-user. I cannot comment as an engineer.
Quote:
Originally Posted by solorize
Anyway, Thanks again for your in-depth post, it will make a lot of people here happy
that there are people out there listening to and taking seriously our problems, and are
willing to try and help us out further.
I try, but my contract ties my tongue.
Quote:
Originally Posted by solorize
Btw.
Do you know what will happen to my phone now? As I did not receive a call from
anyone today with regards to it being NFF'ed?
They should call you in the next few days. You should have been told about this eventuality.
Quote:
Originally Posted by solorize
Also, I hope that your boss's recognise what a dedicated employee they have in you
and give you a well deserved raise. I just wish all companies gave credit and acknowledged
the various hard working people who put their all into their work to make the company
tick. Most companies are quick enough to jump on your back if your not doing what they
expect, but are never forthcoming with praise.
Thanks again
Seems like you were more right than you could imagine.
I want to scream the walls down, I'm that furious. I was really looking forward to becoming a useful and helpful part of this community, but if I use any of my knowledge gained from work, I can be fired for breaching confidentiality...
I know my past comments can be ressurected, but that won't change the system, I'll just get fired...
I am truly sorry to hear that you have been silenced that must be frustrating for you as well as it will be for us.
I can kind of understand why you have been gagged I guess there may be certain things your boss’s do not want you to talk about and can respect that.
I do think there needs to be a dedicated person that could liaise with the customer with regards to problems, and have a presence on a forum, just to show face and let us know that people are taking on board what we find, as I am sure it would make life easier for both parties.
Thanks again for your posts and I hope you have not jeopardised your position by just trying to help others out.
Last edited by solorize; September 2nd, 2011 at 07:29 AM.
The wifes HTC Desire S on O2 is experiencing similar issues since the last update. The signal drops completely, and the only way to get a signal is to switch the phone on and off, then it has a full strength signal.
Its definitely not an O2 network issue as I have an iPhone on O2 and that has no problems at all. Going to raise it with HTC and if they don't sort it out soon its getting returned as its not fit for purpose under UK consumer laws.
Spoke to HTC and they admit there is a problem, but only with the O2 Desire S. They have no idea when there will be a fix. Fobbed me off with the usual, 'we will contact you when an update is available' line.
The wifes HTC Desire S on O2 is experiencing similar issues since the last update. The signal drops completely, and the only way to get a signal is to switch the phone on and off, then it has a full strength signal.
Its definitely not an O2 network issue as I have an iPhone on O2 and that has no problems at all. Going to raise it with HTC and if they don't sort it out soon its getting returned as its not fit for purpose under UK consumer laws.
It's not quite as simple as using an iPhone to prove it's not an O2 issue, O2 technically issued the problematic firmware, even if they only branded it - so it still could be an issue specific to O2. However, as people on other networks have reported the issue, this is what shows that's unlikely to be the case.
I've still not received a phone call, but checked back on the
online o2 "Repair Tracking System" and now the status has
changed to:
Current Status: Exchanged under warranty
So with that status, I guess that means that I will
be given a brand new phone?
If so does anyone (who has sent their phone of for repair)
know if this would be sent back to the O2 shop I went into
to get my original phone sent off fo repair. Or will someone
give me a call to arrange it to be sent to my home or work address?
HTC's line of Desire phones have been wildly successful. There was the original HTC Desire, then the Desire HD and Desire Z, and now the HTC Desire S will continue the tradition of excellence. There aren't any sweeping changes from the orig... Read More
1Likes
, that i have raised the issue internally (internally within o2 ofcourse)! I have communicated that there seems to be problems with the latest software update for the HTC Desire S that basically blocks out calls when idle and just general coverage problems overall. I have requested feedback on this case to find out what will come of this and i also suggested that we speak to HTC to try and liase with them and discover where the issue lies once and for all. 
) regarding a FOC repair. As far as im concerned, if the repair team AKA Anovo cant fix the issue, which evidence supports its the software, then o2 would replace the phone and more than likely invoice HTC for it. Which also as far as im aware would not come with the latest version of software and the problems will be done with... for now!!
( when it should have said 1.47 206.2),
Some inside assistance
Silenced by threat of the sack
