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Old September 2nd, 2011, 09:10 AM   #101 (permalink)
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Quote:
Originally Posted by solorize View Post
Hmm,

I've still not received a phone call, but checked back on the
online o2 "Repair Tracking System" and now the status has
changed to:

Current Status: Exchanged under warranty

So with that status, I guess that means that I will
be given a brand new phone?

If so does anyone (who has sent their phone of for repair)
know if this would be sent back to the O2 shop I went into
to get my original phone sent off fo repair. Or will someone
give me a call to arrange it to be sent to my home or work address?
These are questions you should be asking the store. This thread should where possible focus on reporting issues with the phone and getting it solved.

If it helps though, I was told this week that O2 Online (stores are different) don't have any black Desire S' left in stock and was offered either a refurbished black one or a new blue one. If you're an instore customer it might be different.

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Old September 2nd, 2011, 04:29 PM   #102 (permalink)
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first post as I found this thread via Google.

I have a desire s that's exhibiting the signal drop issue after the firmware upgrade to 1.47.110.3

That said my DS works fine in areas with strong signal but in weaker areas it'll drop out and not return.

I'm on T-mobile/Orange

I have noticed that with the DS aerial being in the battery cover, taking it off (so breaking the aerial connection) and replacing it sometimes solves the problem.
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Old September 3rd, 2011, 03:37 AM   #103 (permalink)
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Its a shame O2 dont withdraw the faulty firmware! so to stop people downloading it, but i cant see that ever happening, my concern is now I have a replacement DS on the stock firmware, it keeps bugging me to update ! shall i??? i thinks not

Sorry to see others a facing the same issue, I had a battle with HTC, motherboard replacement was the only solution they said! but since learnt even with that it doesnt solve the issue

id had enough, id sent my phone in for this issue, and it was sent back in a "all ok" box, and it had the same issue!

in the end i had a replacement from O2, but am now not keen on keeping the phone. do you trust further updates??

as for signal strength, i live in a good indoor covered HSPDA (3G) area, and still my desire on 1.47 206.2 had the poor signal no signal issue

so it made no difference where u had the phone located, since having replacement stock fw ds, my signal is stable and doesnt keep flipping in and out of signal like the previous one

good luck peeps
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Old September 3rd, 2011, 04:40 AM   #104 (permalink)
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starma316,

If I remember correctly there is a setting where you can turn ON and OFF
software update notification.

If my memory serves me well, I think it is under:

Settings -> About Phone -> Software -> ?

As I don't have the phone with me yet I can't be 100%
of the location, (someone else my be able to help you locate it further)
but there is definitely an option to do it.
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Old September 4th, 2011, 02:58 AM   #105 (permalink)
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Quote:
Originally Posted by solorize View Post
starma316,

If I remember correctly there is a setting where you can turn ON and OFF
software update notification.

If my memory serves me well, I think it is under:

Settings -> About Phone -> Software -> ?

As I don't have the phone with me yet I can't be 100%
of the location, (someone else my be able to help you locate it further)
but there is definitelyan option to do it.
cheers i sorted that after it nagged
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Old September 4th, 2011, 08:07 AM   #106 (permalink)
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Quote:
Originally Posted by solorize View Post
starma316,

If I remember correctly there is a setting where you can turn ON and OFF
software update notification.

If my memory serves me well, I think it is under:

Settings -> About Phone -> Software -> ?

As I don't have the phone with me yet I can't be 100%
of the location, (someone else my be able to help you locate it further)
but there is definitelyan option to do it.
Nice work solorize, impressive memory!

The bottom line at present for anyone coming to this thread is as follows if you're experiencing these problems:

1) HTC are beginning to recognise that the problem exists, but as yet have not responded with a fix. It is unknown if they are going to provide one.
2) At present, do NOT have your phone sent away for 'repair'. They will NOT identify or fix the problem - they'll replace your motherboard assuming it's a hardware problem. Your phone will come back with an 'all clear' and still have the same errors. Still call HTC and log an error report, citing this forum as mentioned previously for other people with the same problem. Also report it to your network in the same way.
3) Only the previous software version appears to fix the problem. You have to invalidate your warranty to do this, and although fairly straightforward it is at your own risk. The ironic thing is that, without any real fix from HTC, you are either keeping your warranty for a phone that doesn't work or invalidating it to get a phone that does!
4) So alternatively, if you can and it will take some sweet talking and/or pressure, get your network to send you a replacement phone which does NOT have the latest software on it.

In the meantime, it might well be recommended that you do not suggest to your friends to buy a HTC device. In the short term it might be pressure on HTC to defend their reputation by fixing our phones. If not, then in the long term, you are protecting your friends from bad customer service and failing equipment.

Anyone with any later information than this would be very welcome to post it here.
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Old September 4th, 2011, 11:15 AM   #107 (permalink)
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According to the O2 Repair Tracking website my phone has been repaired and is on its way back to me. Unfortunately, the Job Fault is described as "System Hang at booting", which is a new problem to me as the issues I actually reported were overnight lose of network connection and incoming calls going to voicemail when phone is in sleep mode with hsdpa enabled.

Have a horrible feeling the phone will be going straight back to O2
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Old September 5th, 2011, 02:02 AM   #108 (permalink)
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I thought it may be helpfull to post up some links to other forum
post which are talkin about similar problems that we are experiencing.
So we can have quick access to them.

If anyone else knows of any other forums, please add them to this list.

O2 Forum :: View topic - HTC Desire S - Problems after recent software update

http://www.htcdesiresforum.com/htc-desire-s-troubleshooting/network-signal-drops-out-every-morning!-after-software-upgrade/
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Old September 5th, 2011, 05:00 AM   #109 (permalink)
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The first link is a thread I started but there was no response from O2.

The second I linked to earlier in this thread.

Here's a third, which funnily enough I found looking for something else but shows yet another example of the fault:

Strange problem with Speed Dial - xda-developers
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Old September 5th, 2011, 05:36 AM   #110 (permalink)
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A friend was having similar issues with their desire s. Her problem was it would lose the signal under the rotherhithe tunnel, and wouldn't 'refind' a signal once out of the tunnel. She had to turn the phone off and on and the phone was fine. She read this thread on Money saving expert site and decided to try it out. Its about the Desire model, but the test log in is the same.

HTC desire connection problems and battery issues - I found the solution - Page 2 - MoneySavingExpert.com Forums

Post 33 has the relevant information. Anyway after changing the phone settings to GSM auto (PRL) from WCDMA Preferred, the phone now reconnects to the network. I should add she's on T Mobile network.

I should add I have not tried this, and cannot vouch for it, and you change settings at your own risk.
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Old September 5th, 2011, 06:47 AM   #111 (permalink)
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the life and times of my HTC desire S so far Twitpic - Share photos and videos on Twitter
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Old September 5th, 2011, 07:08 AM   #112 (permalink)
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I like the pictures billy06! It's just a shame they have to exist in the first place.

If I were you, don't stand for this sh*t any more. It's unlikely they'll fix it (although it'll be interesting to see how if they do). Demand a new phone at this stage. Also, stomp and shout and make it clear to people as high up the chain as you can that you will publicly denounce HTC and tell everyone on every forum you have access to that HTC have shoddy products and sub-standard 'repair' services. Don't just speak to the technicians. Call marketing. This is how bad reputations for products start, and it's up to HTC to end it.
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Old September 6th, 2011, 01:00 AM   #113 (permalink)
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Just signed up to say thanks for this thread.

I was having all these problems with my DS and armed with the info from this thread returned my phone to the o2 high street shop.

Within 4 days (inc weekend) o2 have replaced the phone with a new one with the old firmware installed with no issues.

I spoke with the o2 'in store guru' who confirmed that o2 are aware of the issue and advised me to disable updates. He also said o2 will 'make it known' when a new safe update was aware.

I suggest that if you purchased your phone through o2 themselves you take it back in to them. They obviously are aware of the issue but as he said to me, would never publicly acknowledge that fact.

Thanks again for the info on this thread - it certainly helped to resolve my problem 100%.
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Old September 6th, 2011, 01:36 AM   #114 (permalink)
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Quote:
Originally Posted by CarletonClaret View Post

I spoke with the o2 'in store guru' who confirmed that o2 are aware of the issue and advised me to disable updates. He also said o2 will 'make it known' when a new safe update was aware.
Thats good to know that word has gotten around to the O2 staff and
they acknowledge there is a problem.

I wonder how they will 'make it known' to people when a safe update is
available?
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Old September 6th, 2011, 04:05 AM   #115 (permalink)
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Thats good to know that word has gotten around to the O2 staff and
they acknowledge there is a problem.

I wonder how they will 'make it known' to people when a safe update is
available?
Indeed, although it's no guarantee that all stores will have heard about it. I guess we'll find out in time.

I think it's very unlikely that HTC, O2 or any of the other networks would publically announce there is an issue so will be hoping that the problem is limited to a number of phones - and we don't yet know that's not the case. So they will most likely fix them if/when a software fix becomes available by rolling out a software update universally, and those who've never experienced the problems will never see or know any difference.
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Old September 6th, 2011, 05:20 AM   #116 (permalink)
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No wanting to appear self righteous but aren't I glad I have a policy of not updating, in general. Some will think I'm stupid but hey, I don't care.
I bought my phone on O2's PAYG and would have been in a right pickle if I had effed it up.
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Old September 6th, 2011, 05:28 AM   #117 (permalink)
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Just signed in to say thanks, O2 have been totally useless on this, can't get them on the phone and the email support people just say goto a shop, not something I really wanted to do but it was the only way to get this resolved.

Shop staff knew nothing of the issue, the phone has gone back with a very detailed explanation gleamed from this thread (of which I have also made them aware)

Hopefully they have replacements in stock still, really unimpressed with the way O2 have handled this and will be making a formal complaint once resolved.
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Old September 6th, 2011, 06:18 AM   #118 (permalink)
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No wanting to appear self righteous but aren't I glad I have a policy of not updating, in general. Some will think I'm stupid but hey, I don't care.
I bought my phone on O2's PAYG and would have been in a right pickle if I had effed it up.
You've said this three times now in the same thread. I think we get your point and those willing to learn from your lesson can do so - for now we should focus on how to fix the situation for those in it.
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Old September 6th, 2011, 06:22 AM   #119 (permalink)
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Just signed in to say thanks, O2 have been totally useless on this, can't get them on the phone and the email support people just say goto a shop, not something I really wanted to do but it was the only way to get this resolved.

Shop staff knew nothing of the issue, the phone has gone back with a very detailed explanation gleamed from this thread (of which I have also made them aware)

Hopefully they have replacements in stock still, really unimpressed with the way O2 have handled this and will be making a formal complaint once resolved.
If you're an online customer then for those on pay monthly at least, and possibly PAYG as well, call 202 and press the following options:

2 to say you're dialling from the phone in question
Then 3 to get technical support
Then 0 to speak to an operator

They'll ask you to confirm your mobile number, whether you're the account holder, your name and your password. Save yourself time on the phone by giving it to them before they ask. Sadly, I know this entire process now from memory.
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Old September 6th, 2011, 02:59 PM   #120 (permalink)
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Exclamation

I can't believe it I went and picked up my phone today expecting a new phone as the O2 "Repair Tracking System" stated that the status was: Exchanged under warranty.

But when I got there I had my original phone given back to me along with a note from the O2 repair center stating the following:

Quote:
One of our engineers, has found the problem and fixed it by replacing the circuit board.....
now for the most shocking bit !!!!

Quote:
We have also installed the latest O2-approved software as part of our standard repair process. This should improve your phone's performance


And low an behold, guess what software version I now have on my phone........ yes you have guest correctly, 1.47.206.2, which was the reason that my phone messed up in the 1st place

I can see forsee that the same problem will still be there, so more than likely I will have to take another trip to my O2 store to send it off again.

I will monitor my signal over the next couple of days to see "if by magic" the replacement curcuit board makes any difference and will let you all know.

Before I left the O2 store I made mention to the chap serving me that there are a lot of people with the same problem I had, to which he acknowleged the fact.

I just hope that this does not carry on and on and someone sorts out an updated software that corrects all these problems.
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Old September 7th, 2011, 04:24 AM   #121 (permalink)
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The ineptitude of O2 support is staggering, it is almost as if they do it deliberately.
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Old September 7th, 2011, 06:13 AM   #122 (permalink)
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Quote:
Originally Posted by solorize View Post
I can't believe it I went and picked up my phone today expecting a new phone as the O2 "Repair Tracking System" stated that the status was: Exchanged under warranty.

But when I got there I had my original phone given back to me along with a note from the O2 repair center stating the following:

now for the most shocking bit !!!!



And low an behold, guess what software version I now have on my phone........ yes you have guest correctly, 1.47.206.2, which was the reason that my phone messed up in the 1st place

I can see forsee that the same problem will still be there, so more than likely I will have to take another trip to my O2 store to send it off again.

I will monitor my signal over the next couple of days to see "if by magic" the replacement curcuit board makes any difference and will let you all know.

Before I left the O2 store I made mention to the chap serving me that there are a lot of people with the same problem I had, to which he acknowleged the fact.

I just hope that this does not carry on and on and someone sorts out an updated software that corrects all these problems.
For anyone thinking of sending off their phone now then in light of the above I can only repeat the following:

"3) Sending the phone off for repair does not solve the issue; the phone comes back with a replaced motherboard and/or has been factory reset.
4) O2 (or indeed other network) stores are very, very unlikely to fix the issue. The stores are very much sales-orientated and very often not technical at all. More importantly, they are not centralised so will not have heard of this issue before [Edit: Word now may be spreading out to stores but this again may well be store specific]. They will send you to [previous steps mentioned] assuming they understand the issue at all. Your best option in going to a store is to have the phone swapped for a new one."

Please think about this - how is a generalist engineer from a network, not even someone who built the phone or wrote the branded software, going to single handedly determine what the problem is? They're going to follow generalist steps, which ordinarily do solve problems with faulty phones, switch it on and send it straight back. We already know they won't (and can't) spend days testing it and we know they won't care whether you get a phone back that other people have had their hands on.

HOWEVER all evidence so far suggests we do NOT have faulty phones in the first place. The evidence suggests it is the software. So if you send your phone off to a hardware generalist, they are not going to solve a specific software issue.

Your options, until any official fix is even discussed, as I have been saying are:

- Get the phone replaced with a new one with older software and don't upgrade
- Downgrade the software yourself

At the moment to our knowledge, this thread is the most up to date list there is of people experiencing these issues - with so far having had input from an O2 customer service agent as well as a HTC technician, which has been highly valuable. It's really not going to be of much use if everyone starts relaying all their individual experiences by following standard 'repair' procedures which inevitably fail.

We need to be putting pressure on our networks' relationship with HTC and HTC directly to get them to solve this between them, whether that means finding out if something the networks did to the original firmware caused the problem, or if it's something in HTC's design of either the phone or the software. Generalist engineers and shop floor staff do not have this level of experience, knowledge or authority. In fact it's counterproductive - there's a repair logging system which now shows one additional phone of fixing this problem when it hasn't.
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Old September 8th, 2011, 01:40 AM   #123 (permalink)
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@schnide
I do remember you saying that sending the phone off would not help, but I had already sent the phone of before I saw your post.

And I can confirm that your are correct, as last night my phone did loose the signal again and I had to do a reboot to get it back. So can also confirm that having the "curcuit board" replaced does not cure the problem.

I have now looked at the moneysavingexpert link which pagepack posted in this thread and have adjusted my setting for "Set Preferred network type" to GSM auto (PRL) from WCDMA preferred to see if that does anything.

If it doesn't sort it out then I will go back to the O2 shop and see if I can get a replacement phone with the earlier software on it, as I do not really want to try and downgrade the software myself just incase I brick the phone.
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Old September 8th, 2011, 02:09 AM   #124 (permalink)
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Quote:
Originally Posted by solorize View Post
I have now looked at the moneysavingexpert link which pagepack posted in this thread and have adjusted my setting for "Set Preferred network type" to GSM auto (PRL) from WCDMA preferred to see if that does anything.
I changed the wifes Desire S over to GSM auto on Monday the 5th, its a waiting game now. It lost the signal 4 times in 3 weeks, so will post back what happens over the next few weeks. Let us know how you get on too.
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Old September 8th, 2011, 04:31 AM   #125 (permalink)
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UPDATE
my phone was returned to me yesterday after its third visit to repair still with the firmware with the "bug" in it , htc uk latest "there is a bug in the latest firmware, which we can not fix, so it will be pointless have your device back in for repair, if i were to send you a replacement it would have to leave here with the latest firmware on , so that will not solve your issue either"
say no more
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Old September 8th, 2011, 04:49 AM   #126 (permalink)
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@solorize

Can you confirm you have the settings 'GSM auto (PRL)' and 'WCDMA preferred' on your Desire S? Mine doesn't have either.

On mine, the only available options are 'WCDMA only', 'GSM only' and 'GSM/WCDMA auto'. 'GSM only' is very different to 'GSM auto (PRL)'.

Edit: Just realised you're talking about the settings accessed via Engineering mode. I didn't follow the link in your post.
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Old September 8th, 2011, 04:55 AM   #127 (permalink)
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@billy06

If what you quote is written on a piece of paper that came back with your phone, it would be very useful to many here if you could upload a good photo/scan of it (so it can be read) and post a link to it here.

It would be an excellent bargaining tool for people with similar problems who want to get the right thing done with their phone or even, perhaps, get out of their contracts with this particular phone(?!).
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Old September 8th, 2011, 05:12 AM   #128 (permalink)
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HTC previously advised me to switch my phone settings from WCDMA preferred to GSM auto (PRL) and it initially appeared to help (i.e. I awoke the next morning to find that my phone was still connected to O2).

Unfortunately, the problem returned the following day and it was at this point that I discovered the issue with incoming calls going directly to voicemail when my phone was asleep and connected to H. This problem actually seemed more prevalent with the GSM auto (PRL) setting, although this could just be a coincidence.

Picking up my 'repaired' phone from the O2 shop tomorrow. Not holding out much hope and have already drafted a letter of complaint in anticipation.
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Old September 8th, 2011, 07:25 AM   #129 (permalink)
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Ok, I can now confirm that switching the phone to GSM auto (PRL) does NOT help as my phone signal was again lost this morning at around 11:00

I left a response to my "still open" HTC Global Contact System ticket, informing them that my phone still lost signal even after it going off for repair with O2. To which the person informed me that my problem will be forwarded onto the HTC developers to be further investigated.

I really am at a loss on how this is ever going to be fixed as I donít want to try and downgrade my software myself and we do not have any strong evidence that doing this works (unless someone has information otherwise) plus it invalidates the warranty.

So currently we are left with phones that are "NOT FIT FOR PURPOSE" and that work intermittently. I would have been better off not getting this phone and sticking with my trusty Nokia N95!

I donít really want to waste anymore of my time going to my local O2 shop to try and battle them to give me a new phone replacement as I know they will try and just send this one off again for another repair.

The only thing we can really hold out in hope for is that at some point HTC & O2 release a new software version that has this problem addressed. But this could be months or years away, who know's when. But until that day we will all still be having these problems, which is unacceptable.

There could be a hell of a lot more people experiencing this problem that are not reporting it. Just thinking that there is a problem with the local mast they are hooked up to. But until HTC and O2 are flooded with high volumes of complaints, it probably wont be given high priority to sort out.

I donít want to put my HTC back into itís box and put it in a cupboard and start using my N95 again in the hopes that one day there may be a fix, as I have paid for it and therefore want to be using it. But if itís not working correctly, what other options do we have!

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Old September 8th, 2011, 07:57 AM   #130 (permalink)
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I really am at a loss on how this is ever going to be fixed as I donít want to try and downgrade my software myself and we do not have any strong evidence that doing this works (unless someone has information otherwise) plus it invalidates the warranty.
I can confirm that it does (certainly in my case) fix the problem. I've had my phone since 30/03/11 and had no issues with it until I installed the 1.47 FOTA on or around 15/07/11. The problems persisted for a couple of weeks before I contacted HTC.

I suspected (correctly it appears) that sending it back to HTC would probably have it returned with 'No fault found' and at cost to me as well so I took the decision to revert to the original 1.28 software. I have had no problems at all since reverting to 1.28 on 08/08/11.

Since the method I followed only requires temporary root and doesn't S-OFF the phone it's hard to see how the warranty could be invalidated as it just looks like a phone which has not performed the FOTA update.

Details here: [Q] Issue with 1.47.401.4 : often get "Limited Service" and hard to get signal back - xda-developers
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Old September 8th, 2011, 09:20 AM   #131 (permalink)
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Well this is all sadly predictable, and a bit of a PR embarrassment on HTC's part for certain. It's really, really poor.

For those interested, O2 no longer have any black Desire S phones in stock either online or in-store. They only have the teal colour. However, I would be wary of taking a Desire S again which is a real shame as I otherwise almost entirely loved this phone.

Is it really THAT hard for HTC to say:

"We're really sorry, we've found a bug but to keep our loyal customers, we're investigating it as quickly possible and issuing a firmware update as soon as we can"?

billy06 - I wholeheartedly agree with notebook that scanning your note would be damning evidence and possibly the only thing that MIGHT spring HTC into action through sheer embarrassment. If you can scan or take a photo and post it, please do so with anything you can that helps prove it came from HTC.
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Old September 8th, 2011, 11:56 AM   #132 (permalink)
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Originally Posted by solorize View Post
I donít want to try and downgrade my software myself and we do not have any strong evidence that doing this works (unless someone has information otherwise) plus it invalidates the warranty.
Indeed, and then HTC wouldn't fix your phone if you ever had any problems with it would they!





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Old September 8th, 2011, 12:55 PM   #133 (permalink)
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Quick update.

I let the chap that I have been dealing with at HTC know that I still have the same problem even when I switch to GSM auto (PRL) and that I would like to be kept uptodate with what the developers find and if and when there is an update. He said he will put me on a 'list' (what ever that means?) after furnishing him with my details.

Now I have decided to try my preferred network type to GSM only to see if that does any good.

I am now just clutching at straws in hope that one of the settings works! problem is there are quite a few to try. Does anyone know which ones are safe to try? and what they all mean?


WCDMA preferred
GSM only
WCMDA only
GSM aut (PRL)
CDMA auto (PRL)
CDMA only
EvDo only
GSM/CDMA auto (PRL)
Unknown

btw.
Does anyone know if we are "intitled" to insist from our provider (in my case O2) a new replacement phone, if our current phones are not fit for purpose as they keep dropping the signal?
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Old September 8th, 2011, 01:10 PM   #134 (permalink)
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I asked HTC why don't they revert to an earlier firmware for O2 customers until a fix released? "We will consider your comment", was the reply.
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Old September 8th, 2011, 01:13 PM   #135 (permalink)
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Does anyone know which ones are safe to try? and what they all mean?
From another forum...

GSM Only - Only uses in G/E and never switches to 3G/H. Should have minimal battery usage.

GSM Auto (PRL) - Automatically switches between G/E/3G/H based on the PRL (Preferred Roaming List) for a provider on your phone. Not supported by all providers and may not be supported in certain regions. Should have moderate battery usage since it uses a predefined list to switch.

WCDMA Preferred - Automatically switches between G/E/3G/H based on the best/strongest signal available and is supported by all providers. Has high battery usage since it constantly scans the network for the strongest signal to switch.

WCDMA Only - Only uses HSDPA and will not switch to G/E/3G even if the HSPDA signal is too low. Use this only if you use your phone in a area with good coverage. Should have moderate battery usage.
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Old September 8th, 2011, 03:50 PM   #136 (permalink)
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Hey guys i posted a similar thread below, which is I should not have updated to 1.47.110.3 regarding the same issues

The only way to resolve it is take a punt with your network providor to send you a replacement phone and hope that as they would have had stock since the launch or restocked after it will have a much earlier software version on there, as the update has only been around for about a month or so on all UK networks.

This is what T-Mobile kindly did for me, they service was brilliant compared to HTC who are basically f ing useless, no one will help you there at all and you can send your phone but they will not do anything about it.

I registered a complaint and got the most petty reply ever, they need to buck thier ides up quickly as customer service is one of the main reasons people buy certain products, but once my contracts up i aint ever going near a HTC phone again due to how they have treated me and others
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Old September 8th, 2011, 04:35 PM   #137 (permalink)
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no note to post this is what i was told by HTC Cs UK, i am now waiting for them to get back to me on how to "resolve" this issue
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Old September 8th, 2011, 04:46 PM   #138 (permalink)
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Lightbulb Preferred network types - discriptions

I found the below discriptions on another forum so thought I would post up so we all know what the options are:

WCDMA preferred:

The GSM phone is capable of using both 2G and 3G data communication and when signal strength is low 3G is favored more.

GSM only
:
The GSM phone is capable of using only 2G data communication. When the 2G signal is too low you get nothing at all.

WCDMA only:

The GSM phone is capable of using only 3G data communication. When the 3G signal is too low you get nothing at all.

GSM auto (PRL):

The GSM phone is capable of using both 2G and 3G data communication and when signal strength is low 2G is favored more. This one is a bit confusing to me since PRL is associated mostly with CDMA technology and not GSM technology.

CDMA auto (PRL)
:
The CDMA phone is capable of using both 2G and 3G data communication and when signal strength is low 2G is favored more.

CDMA only
:
The CDMA phone is capable of using only 2G data communication. When the 2G signal is too low you get nothing at all.

EvDo only
:
The CDMA phone is capable of using only 3G data communication. When the 3G signal is too low you get nothing at all.

GSM/CDMA auto (PRL):

Some phones are equipped with both GSM and CDMA capabilities. This setting appears to just have the phone attempt to stay connected to the data communication type that works the best.

Unknown: - If none of the above fit or the phone is acting weird as far as connecting to the carrier, you will see your preferred network type is set to this

When using the 'only' options you should still be able to make calls.
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Old September 8th, 2011, 04:51 PM   #139 (permalink)
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Quote:
Originally Posted by pagepack View Post
I asked HTC why don't they revert to an earlier firmware for O2 customers until a fix released? "We will consider your comment", was the reply.
Lets hope that they consider it VERY HARD as something needs to be done and soon.

Couldn't they just rename and repackage an earlier version but give it
a later number than the 1.47.206.2, so we upgrade but in reality downgrade?

Don't know if this is possible, but I am sure there MUST be a way somehow?
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Old September 9th, 2011, 03:15 AM   #140 (permalink)
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Lets hope that they consider it VERY HARD as something needs to be done and soon.

Couldn't they just rename and repackage an earlier version but give it
a later number than the 1.47.206.2, so we upgrade but in reality downgrade?

Don't know if this is possible, but I am sure there MUST be a way somehow?
They could do exactly that, but at the minute its about HTC saving face.
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Old September 9th, 2011, 03:18 AM   #141 (permalink)
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Default backup of your Calendar and Contacts etc

Quote:
Originally Posted by solorize View Post
I have had a reply, and they are asking me to try another sim card and see if
I still get the same problem, and also after that do a factory reset

Therefore I will stick in a payasugo sim i have lying around.

I am not looking forward to doing a factory reset as that means
reinstalling and trying to remember all setting etc.

Does anyone know how to do a backup of your Calendar
and Contacts etc.. so I can restore them after doing the factory
reset. As I cant see a way to do it with the HTC Sync software

Hi all, exact same problem here...orange are swapping my phone today...to back up your contacts and calender go and create a gmail account then sync with your htc, this will back up all your contacts and calender
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Old September 9th, 2011, 03:26 AM   #142 (permalink)
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even better still see if they will release a upgrade, but remove the call performance update that we see in the changelog of 206.2 that caused the incoming calls issue

as from what i hear and seen in 206.2 the menu system etc was much smoother, and emails sync'd properly which they dont in 1.31

i can not see them doing anything, i was just told we would have to wait until the next update and it could be months! and even then do we update? its one hell of a risk now isnt it

htc support

Ryan B: i have your details now and will pass the ROM details over to them and there will be a fix in the next update
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Old September 9th, 2011, 03:54 AM   #143 (permalink)
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These instructions ?

download the zip file package for the radio
copy it to root of your devices SD card
rename the file to PG88IMG.zip
re-start you phone in bootloader by holding volume down and power on on deive restart (hboot not fastboot)
the bootloader will ask you if you want to install the update?
confrim
reboot

Which "radio" did you use ?

O2 are supposed to be down grading mine, but I'm not holding my breath, so I need a plan-b.
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Old September 9th, 2011, 04:00 AM   #144 (permalink)
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OMG just got my replacement phone from orange and it has the updated software already installed...I will keep this thread updated on any problems
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Old September 9th, 2011, 04:02 AM   #145 (permalink)
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Quote:
Originally Posted by starman316 View Post
even better still see if they will release a upgrade, but remove the call performance update that we see in the changelog of 206.2 that caused the incoming calls issue

as from what i hear and seen in 206.2 the menu system etc was much smoother, and emails sync'd properly which they dont in 1.31

i can not see them doing anything, i was just told we would have to wait until the next update and it could be months! and even then do we update? its one hell of a risk now isnt it

htc support

Ryan B: i have your details now and will pass the ROM details over to them and there will be a fix in the next update
A fix in the next update.. Hmm, well that's nice to say but with no indication of when this will hit, I'm not waiting around.

After making sure I spoke to the right people at O2, they have very kindly offered to replace my Desire S with a Sensation. I was offered a choice from a small range of phones, and although this is another HTC device, it is more expensive than the Desire S and so will end up costing someone, somewhere more money at no extra cost to me. Ultimately, this seems to be the only thing that will make HTC stand up and take notice in the long run.
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Old September 9th, 2011, 04:50 AM   #146 (permalink)
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Quote:
Originally Posted by sj_4x4 View Post
These instructions ?

download the zip file package for the radio
copy it to root of your devices SD card
rename the file to PG88IMG.zip
re-start you phone in bootloader by holding volume down and power on on deive restart (hboot not fastboot)
the bootloader will ask you if you want to install the update?
confrim
reboot

Which "radio" did you use ?

O2 are supposed to be down grading mine, but I'm not holding my breath, so I need a plan-b.
I followed [UPDATED]how to root 1.47.161.2 hboot 002 (and possibly others) - xda-developers and stopped after step 11
and I got the RUU from [ROM]Shipped Desire S ROM Collection - xda-developers

I have an unbranded phone so I used RUU_Saga_HTC_Europe_1.28.401.1_Radio_20.28b.30.080 5U_38.03.02.11_M_release which is what I originally had before the OTA.
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Old September 9th, 2011, 05:44 AM   #147 (permalink)
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@ercm03

As long as the phone is unrooted and the HBOOT version is commensurate with the software version of your phone, then to all intents and purposes no technician will know that it's been rooted (S-OFF).
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Old September 9th, 2011, 05:46 AM   #148 (permalink)
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@solorize

That depends on the contract you have with O2.

Generally, on pay monthly contracts, you need to give them the chances that they lay out in the contract regarding what they'll do to sort out faulty phones. At a certain point, and depending on who you talk to at O2, when you've been through several faulty phones, you should point out to them that you've been through x amount of phones, lost x amount of days use of your phone/contract and think it's now time to get a new model of phone. They should have a list of alternative phones that they can offer you, although they may not be equivalent. (See schnide's post above this one.)

From reading other forums, getting a refund or different phone, etc, is relatively easier with a PAYG contract than a monthly contract, because in the latter the contract is for the line and call package (the SIM), not the phone per se.
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Old September 9th, 2011, 05:49 AM   #149 (permalink)
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@sj_4x4

It'll be easier to just flash the whole O2 ROM rather than going down the seperate firmware route, unless you enjoy playing around with gadgets and general geekery.

All you need is the O2 ROM in this list, as long as it is the earlier version you're looking for.
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Old September 9th, 2011, 06:48 AM   #150 (permalink)
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A fix in the next update.. Hmm, well that's nice to say but with no indication of when this will hit, I'm not waiting around.

After making sure I spoke to the right people at O2, they have very kindly offered to replace my Desire S with a Sensation. I was offered a choice from a small range of phones, and although this is another HTC device, it is more expensive than the Desire S and so will end up costing someone, somewhere more money at no extra cost to me. Ultimately, this seems to be the only thing that will make HTC stand up and take notice in the long run.
they wouldnt swap mine for a sensation! so ur very lucky

Edit, since speaking to O2 again, a sensation is on its way
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