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Old September 16th, 2011, 10:30 AM   #251 (permalink)
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Originally Posted by mark_baguley View Post
So that's from the Android 2.3.5 ROM with sense 3.0, I wonder how long that will take to become official. Does the Desire S have the hardware to support sense 3.0, I thought HTC had said it wouldn't run on single core phones.
Well they would, wouldn't they? But those over at the XDA Developers forum say different

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Old September 16th, 2011, 10:49 AM   #252 (permalink)
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Originally Posted by mark_baguley View Post
So that's from the Android 2.3.5 ROM with sense 3.0, I wonder how long that will take to become official. Does the Desire S have the hardware to support sense 3.0, I thought HTC had said it wouldn't run on single core phones.
There are several custom ROMs for the Desire S with Sense 3.0.

And, very recently, there was a leaked version of Sense 3.5, which looks like a Sense 3.0 Lite. Whereas Sense 3.0 was designed to work on dual-core phones, Sense 3.5 is designed to work on single core.

However, as the custom ROMs prove, both work very smoothly on the Desire S.

Also, a month ago, there was a leak of a beta HTC ROM for the Desire S with Gingerbread 2.3.5 and Sense 3.0, which people believe will be offered as an FOTA/download. However, as it was beta, it might end up as something very different, if and when it's published.
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Old September 16th, 2011, 11:03 AM   #253 (permalink)
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Yeah "if and when" is right, would be great to get Gingerbread 2.3.5 and Sense 3.0 but at the moment I'd settle for knowing I'm going to buy a phone that actually receives calls!
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Old September 16th, 2011, 11:30 AM   #254 (permalink)
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Just tweeted this thread to HTC, they replied saying it would be passed on internally, worth a shot!
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Old September 16th, 2011, 11:48 AM   #255 (permalink)
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Nice work Mark. It's only by piling on the pressure that we'll ever find out what's happened, and what's happening.

I think what's most likely is that the next software update will solve these problems and we'll never be told what happened - but I'm not holding my breath.
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Old September 16th, 2011, 03:36 PM   #256 (permalink)
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I understand that HTC shouldn't release an update that has messed up our phones, but HTC do not develop any update, Android do surely?

All HTC can do is notify the Android devs?

Either way I would like a working phone!
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Old September 17th, 2011, 03:52 AM   #257 (permalink)
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I understand that HTC shouldn't release an update that has messed up our phones, but HTC do not develop any update, Android do surely?

All HTC can do is notify the Android devs?

Either way I would like a working phone!
It's my understanding that Google develop the base Android software and then HTC skin that with their sense interface and modify the code to suit their devices, for example the radio module that is causing all the problems would have been developed specifically for the Desire S by HTC so it is solely their fault if it isn't working. Correct me if I'm wrong!
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Old September 17th, 2011, 03:54 AM   #258 (permalink)
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I am awaiting delivery of my 3rd desire s from orange today..I had the same as you Mike, reconditioned phone with the software update already installed..I was told by a rep at orange yesterday that it is acceptable for txt msg,s to take 24 hours to come through, its in the T's n C's apparently...if the phone coming today is not right then I will keep this thread posted

well I got orange to send me a brand new desire s...unopened and unused, this new phone has the updated software and guess what...I'm having the same problems...orange have promissed to replace it with a htc sensation I am waiting for them to call me back
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Old September 17th, 2011, 06:10 AM   #259 (permalink)
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Nice work. When you get the Sensation, follow the instructions for battery life that I posted here when I first got my Desire S:

New Desire S only - Make your battery last three days - HTC Desire S

I'd read that the Sensation battery life could be terrible but, following this method, I'm only running my battery down for the second time and I got my new phone on Monday

If, for whatever reason you aren't successful in getting the replacement, then downgrade instructions are here if you decide to go for this method instead of waiting for any new software to be released:

Signal drops completely - HTC Desire S
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Old September 17th, 2011, 12:22 PM   #260 (permalink)
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Todays update..

I finally decided enough was enough and called up O2 as I had not received any reply to my email. I spoke to a lady in customer services and explained to her my problem and all the things that I had tried; swapping SIM cards, factory resets, having it sent off for repair (mother board), changing the preferred network type to GSM auto (PRL) etc.. All of which did not sort out the problem. She then said that she would transfer me to Repair and Returns, which she did.

I then spoke to a chap there, who asked if I had done a factory reset to which I replied that I had done about 4 of them and that didnt help. So I asked if I could just tell him all the things that I had done, to which he said ok and I then proceeded to explain to him everything that I had already explained to the previous person.


I made him aware that it was definitely the software that was the problem, as other people had exactly the same problem and made mention of this forum, to which he replied that it was only a handful of people that were experiencing this, to which I replied that even though only a hand full of people had posted on the forum, a lot more probably were having the same issues that just had not bothered to post up.
He then said that he would send out a replacement Desire S, to which I replied that I was 100% sure that the replacement would be shipped back out with 1.47.206.2 on it and I would again have the same problem. He was still adamant that I would not have a problem as it would be another phone. I then stated that I knew for sure it was the software that was the problem and said I was still in conversation with HTC who have escalated this problem to be looked into.

I then made mention that someone I knew had downgraded their software to a previous version and that the problem has now gone away. Also I said that when this person looked to see if his phone would show that the 1.47.206.2 software was available to download, it was not. So O2 must have pulled the software from being available as they knew there was a problem with it.


I then said that other people who had already spoken to O2 had been offered a HTC Sensation as a replacement phone and they no longer experienced any problems. So would it be possible for me to have my phone replaced with one. I said that all I wanted was a working phone that did its primary function, and not have to spend more of my time sending phones off to be repaired only to get them back still not working and that it was not a case that I just wanted a better phone.

He then said he would have a chat with a manager after a minute or so he came back and said that he would be able to replace my phone with a refurbished HTC Sensation (that the previous owner didnt get on with), which I have accepted and my phone will be replaced on Tuesday. I then thanked him for his help in this matter and I am now very happy that I can see light at the end of the tunnel, finally after a month of having to put up with my phone losing signal.

I know the handset is not brand new but as long as it is in good condition and not scratched and works I will be more than happy.

I would like to hope that now this will be the end of my problems, but I will still be active on this forum and will let you know how I get on with my new phone. One thing I am certain of is that I will NOT be installing any software updates again, until they have been out in the public for a good amount of time and there are no reported problems.

Right thats enough of my day taken up with phone calls and writing Im off for a beer.

Have a good weekend everyone.



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Old September 18th, 2011, 05:35 AM   #261 (permalink)
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Well done 'solorize' for getting O2 to sort you out, it does worry me that networks seem to be so quick to replace the phones with a different model, I hope people with the problem are still nagging the networks and HTC to sort it out.
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Old September 18th, 2011, 06:27 AM   #262 (permalink)
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Just to let you know the chap I was dealing with in the Repairs & Returns was quite insitant that he would only send me out a replacement Desire S to begin with and it took a lot of me explaining over and over again that I did not want to have the same problem. Until he went and had a chat with his manager. I had to be quite persistant to get the Sensation.

He also said that he would make the manager aware that there was a problem with the 1.47.206.2 software, so hopefully more and more people in O2 are becoming aware of how wide spread this problem now is.
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Old September 18th, 2011, 08:02 AM   #263 (permalink)
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what is a o2 refurbished handset? Glossary
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Old September 18th, 2011, 08:19 AM   #264 (permalink)
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For those wanting a brand new replacement, I'd advise you not to go through the Repairs team - deal with Customer Service or, if you at all can, go higher.

It's very possible that a refurb/return phone will be practically new, but if you don't want to take the gamble, don't settle for anything less than you're happy with.

In the meantime, in wearing down my Sensation to condition the battery, it ran into it's fourth day
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Old September 18th, 2011, 09:29 AM   #265 (permalink)
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Thanks to schnide I now have a fully functioning HTC Desire S again, phone calls coming through, and my texts coming through on time as well. Absolutely made up. Cheers
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Old September 18th, 2011, 12:26 PM   #266 (permalink)
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I finally got a call today from O2 complaints department.

I told the lady that I had already had a chat with Customer Service and Repairs and Returns on Saturday and they will be exchanging my phone on Tuesday.

She then sent me an email to confirm she had spoken to me and said if there were any other problems that I could contact her back directly, which is nice to know. Fingerscrossed the replacement Sensation will be ok, I just hope its not covered in scratches etc.. as my Desire S is "as new" and has no scratches etc. I have taken a few photo's just incase my new phone is in a bad condition and then I will be able to show them what my original phone was like and that I want a phone in similar condition.
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Old September 18th, 2011, 02:25 PM   #267 (permalink)
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i got a brand new sensation, not a replacement, make sure you state u want a new one and insist apon it. it took me 2 attempts to get what i wanted
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Old September 18th, 2011, 04:37 PM   #268 (permalink)
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Originally Posted by solorize View Post
Fingerscrossed the replacement Sensation will be ok, I just hope its not covered in scratches etc.. as my Desire S is "as new" and has no scratches etc. I have taken a few photo's just incase my new phone is in a bad condition and then I will be able to show them what my original phone was like and that I want a phone in similar condition.
A refurbed phone should reach you in tip top condition, with no scratches or marks, big company's like 02-Orange etc know better than to send out something thats just going to come straight back. I've had a couple of them over the years, and if you didn't know it was a refurb, you wouldn't notice. Keep us informed how yours arrives.
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Old September 19th, 2011, 05:28 AM   #269 (permalink)
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I don't know about anyone else's view on this, but by now I get the distinct impression that this issue is generally known by the networks and HTC, at least by those people who 'matter', and that it's being swept under the carpet. That's whether it really is isolated to the Desire S at least in this incarnation or a wider problem with WCDMA/Android/HTC phones etc. Neither company wants to admit they have what could be a common problem even if it doesn't originate from them.

So I can only be grateful that places like these forums exist, and collectively we've all come to our own ways of solving it.
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Old September 19th, 2011, 06:51 AM   #270 (permalink)
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I am very unimpressed by o2 at the moment. I recently sent my phone away however they failed to spot the issue (despite the person on the phone telling me the issue is known) and so have sent the phone back with the 'latest update' despite already having it and it causing the issues.
Now i have the phone back i have tried 2 different SIM cards and it says 'limited service' and wont connect to any mobile network deeming the phone unusable.
I have just spoken to another o2 'Guru' who has even confirmed the issue with the phone...


Jamie: I have spoken to people in store who have 'unofficially' confirmed the issue (Signal drops completely - HTC Desire S) which many other people have had. However when the phone goes to repair the issue is not acknowleged
Quentin: I do agree to that and the signal issue with the phone.


So now I am left with o2 'guru's' accepting there is an issue, o2 not fixing or sending a replacement phone and now sending me a faulty phone back!!!


I wasn't even going to get this phone but instead an Iphone, however after chatting to a few people in the shop they highly reconmended the Desire S. I am not impressed one bit
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Old September 19th, 2011, 06:57 AM   #271 (permalink)
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@spider90 Well done for getting them to admit the problem, if enough people do this and point them to this thread then it should get back to HTC and something will be done. Don't give up on the Desire S yet, from what I've heard and the little time I've had to play with one it's a great device, just let down by some dodgy QA at HTC when making this software update.
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Old September 19th, 2011, 07:19 AM   #272 (permalink)
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I was shocked earlier today when my receptionist called up to say my replacement phone was in reception to be collected! I wasn't expecting it until tomorrow.

So I ended up popping down to get it, then I had to try and remember where the Factory Reset option was, which under pressure (as they wanted to get away) I couldn't remember. Luckily they had a problem with their barcode reader, so I had a bit more time and managed to remember where the setting was.

I then got up to my desk and had a good look at my Sensation, and can confirm that it is in good condition i.e. no scratched. it wouldn't turn on though, so have put it on charge and then it worked, I must of had a completely drained battery.

One thing I had noticed that is different to the Desire S is that the charging led light is now within the speaker grille.

I think I will leave it on charge until I get home tonight and then set the phone up properly.
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Old September 19th, 2011, 11:13 AM   #273 (permalink)
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Let's try and keep this focussed on Desire S users with problems, so that new visitors know what this thread is about, and how to fix them plus any updates to the situation..

Speaking of which, my Sensation is reporting an update to Android 2.3.4, which I'm downloading now. Cancel that - it finished downloading the 44MB in about three minutes and just as I started writing this sentence, so it's installing.

The fact that now, through this thread and others, I know we can safely downgrade our phones if we really must, I'm happy enough to try this without fear of no return.

Hopefully, the same kind of update will happen shortly for the Desire S and fix the problems that this thread existed for in the first place.

(And if it all goes t**s up, look out for a "Support Signal drops completely - HTC Sensation" thread soon!!!)
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Old September 19th, 2011, 11:19 AM   #274 (permalink)
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HTC replied to me saying they can't access 3rd party sites so cannot view the forum; I've described the problem as best I can:

"I understand that you do not have access to outside sites so will describe the problem. In the current software update to the HTC Desire S (1.47.xxx.x) there is an issue which affects the functionality of calling and sending or receiving text messages:

- Phone will often not accept incoming calls, they will go directly to voicemail.
- Text messages are delivered late or not at all.
- When the phone is locked it will lose signal and not be able to reconnect.
- Possibly alleviated when GSM only is selected indicating a problem when 3G is enabled.
- Only permanent fix is to downgrade software to 1.28.xxx.x or 1.31.xxx.x by switching to S-OFF and installing an offical RUU.
- Other ticket number raised with the same issue are below:
11GBCW32ENA000343
11GBC350001164
11GBC340004263
11GBC350002296
11GBCW35ENA000689
- Other forums with members reporting problems:
[Q] Issue with 1.47.401.4 : often get "Limited Service" and hard to get signal back - xda-developers
Network Signal drops out every morning! after software upgrade - HTC Desire S
O2 Forum :: View topic - HTC Desire S Firmware Update 1.47 206.2 ISSUES
Signal lost when screen timeouts - HTC Desire S

I very much want to purchase this phone however I see little point if I am going to have to invalidate my warranty as soon as I get it just to make it work as a phone i.e. sending and receiving calls! This problem needs to be escalated to management and your technical departments so a fixed OTA update can be pushed out. If someone can read the forum you will see people are returning their phones and switching to different brands over this issue which I'm sure if not what you want as a company.

Please update me on the response from this and whether it will be fixed soon.

Regards,
Mark Baguley"


Will let you know what I get back from that if anything, hope it was okay to quote the various ticket numbers from this thread.
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Old September 19th, 2011, 11:59 AM   #275 (permalink)
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Re fixes: Another possible fix is to remove the battery for about an hour. This will (apparently) reset the phone's connection to the carrier's network and the network's 'awareness' of the phone.

No idea if this will work for everyone, but it's easy to try, although it could be a version of the 'Airplane Mode fix'.

Just remember to power down the phone properly before removing the battery.
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Old September 19th, 2011, 12:10 PM   #276 (permalink)
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Removing the battery for an hour? Wow. Doing this every time it fails to get onto the network properly just isn't practical at all. If I still weren't brave enough to downgrade the phone, providing the only long term fix, I think I'd rather sacrifice the 3G connectivity and try the GSM route instead. At least I'd have a consistent 2G signal I could trust, rather than a 3G one I'd have to keep taking out my battery for an hour for and not having a phone at all!
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Old September 19th, 2011, 12:21 PM   #277 (permalink)
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Not each time. Just the once. It is a permanent fix, apparently, for signal loss issues on several phones, including the Desire S.

I've no idea if it will solve the problems listed in this thread, but it has to be worth at least a shot. Anyone who tries it will know soon afterwards if it's solved things.
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Old September 19th, 2011, 01:58 PM   #278 (permalink)
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Default Carphone Warehouse...still waiting for repair.....

My phone got bricked by this update.....I have been dealing with the CarPhone Warehouse in Liffey Valley and they sent my Desire S off for repair 3 weeks ago. I see by their Track Repair online that its now with the manufacturer.

I am dreading getting this thing back and its still got 1.47 on it and I am in the same boat as everyone else.

Anyone else dealing with a third party like this, can I go direct to an O2 Online or store and demand a Sensation replacement like some others have received?
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Old September 19th, 2011, 05:00 PM   #279 (permalink)
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Not each time. Just the once. It is a permanent fix, apparently, for signal loss issues on several phones, including the Desire S.

I've no idea if it will solve the problems listed in this thread, but it has to be worth at least a shot. Anyone who tries it will know soon afterwards if it's solved things.
I can't be 100% but I'm pretty sure I tried this amongst several other similar attempts to fix it and it didn't help. I think a factory reset would be more likely to as per HTC's recommendations but with similar outcomes. Don't get me wrong, if it fixes it for people then great.
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Old September 19th, 2011, 05:13 PM   #280 (permalink)
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My phone got bricked by this update.....I have been dealing with the CarPhone Warehouse in Liffey Valley and they sent my Desire S off for repair 3 weeks ago. I see by their Track Repair online that its now with the manufacturer.

I am dreading getting this thing back and its still got 1.47 on it and I am in the same boat as everyone else.

Anyone else dealing with a third party like this, can I go direct to an O2 Online or store and demand a Sensation replacement like some others have received?
To my knowledge, and it may be worth checking on something like the moneysavingexpert.com forums for a true position, if you bought the phone from the CPW then your contract is with the CPW and O2 wouldn't have to do a thing.

I don't think that demanding a Sensation is the right way to think about it all. I didn't demand one - I was very kindly offered one from a range of phones having rationally and reasonably explained the situation to several people outside of the usual customer service loops. The Sensation is a noticeably more expensive phone and I consider myself lucky and grateful to have received one. I told everyone so at O2 who helped me along the way.

If you can convince them that the Desire S is currently borked, and you'd be hard pressed on this thread to find evidence of otherwise, the store can offer to refund at least part of your monies paid if it's within a certain time limit from taking it out (which I think is six months) and cancel your contract, or offer you another item of similar specification. Given the range of phones that are out there, there are plenty you could be offered which wouldn't be up to the level of a Sensation. And some of similar spec to the Desire S but which you might not want. That's down to your preference and you can't entirely blame the store for not being able to offer something identical to the Desire S that works - but it does still give you rights.

Your options include:

1) Getting a new phone. See above. Screaming and shouting may get you somewhere - either a replacement phone, or the back of a police car. Being polite and rational may get you further, or may get you nothing. Just remember that the person in the store will probably not be knowledgeable about the issue but it will definitely not be their fault. Speaking to a manager will almost certainly get you further. You takes your chances.

2) Waiting for an official fix that may come tomorrow or may never come. We have heard anecdotal evidence that one is coming from O2 on September 29th, but to be honest I wouldn't believe that fully until it's installing on your phone. You would also have to assume it would fix the issue - personally, I'd be surprised if it didn't, but you takes your chances.

3) Try one of the workaround fixes that have been suggested on here - taking the battery out and waiting an hour, switching to airplane mode and then switching back, switching to GSM only and having just a 2G signal.. Personally I don't believe any of these work or are practical in the long term, but you takes your chances.

4) Downgrading the software yourself. HTC, O2 etc. say it can't be done. Consider HTC and O2 incompetent in this regard because they're wrong. There are risks involved but you are virtually guaranteed to get your phone back to the same state it was in before you upgraded. This is assuming you wouldn't rather do #1. Instructions for this are in my signature, and you would have to balance out the small risk of making a mistake against the number of calls you miss while you wait for an official fix. To my knowledge, the process does not invalidate receiving any future official updates.. but you takes your chances.
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Old September 19th, 2011, 05:45 PM   #281 (permalink)
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Thanks to Schnide I've downgraded the firmware on mine from 1.47.110.3 (T-mobile UK) to 1.30.110.2 which is the base ROM for TMO UK as I understand it. I tried the German TMO RUU that Schnide provided a link to but it wasn't ideal (eg voicemail was to 123 - talking clock!)

I got the UK TMO RUU from
Shipped Desire S ROM Collection - G12 / Desire S / s510e ̳ - Android̳ - Android - AndroidϷ - ROMˢ - Androidֻѯ - YESKY켫վ - Powered by Discuz!

Interestingly even once this is installed, the phone says update to 1.47.110.3 is available and would run it if I let it... so TMO at least haven't removed it...

As to how it works, well the TMO German1.30 version didn't seem any better today than the 1.47. I'll see how I go with the 'correct' UK 1.30 version tomorrow and will post back.
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Old September 19th, 2011, 06:11 PM   #282 (permalink)
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@clubber1974

You have to tell the phone you don't want it look for the latest version of the ROM, otherwise it will keep prompting you to download it.

Menu > Settings > About phone > Software updates > uncheck 'Scheduled check'. You can do a manual check whenever you want to download the then current version.
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Old September 20th, 2011, 04:54 AM   #283 (permalink)
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Originally Posted by clubber1974 View Post
Thanks to Schnide I've downgraded the firmware on mine from 1.47.110.3 (T-mobile UK) to 1.30.110.2 which is the base ROM for TMO UK as I understand it. I tried the German TMO RUU that Schnide provided a link to but it wasn't ideal (eg voicemail was to 123 - talking clock!)

I got the UK TMO RUU from
Shipped Desire S ROM Collection - G12 / Desire S / s510e ̳ - Android̳ - Android - AndroidϷ - ROMˢ - Androidֻѯ - YESKY켫վ - Powered by Discuz!

Interestingly even once this is installed, the phone says update to 1.47.110.3 is available and would run it if I let it... so TMO at least haven't removed it...

As to how it works, well the TMO German1.30 version didn't seem any better today than the 1.47. I'll see how I go with the 'correct' UK 1.30 version tomorrow and will post back.
One of the issues I had with posting the full instructions rather than helping people out individually (again, I stress I'm not a qualified technician or engineer in anyway except for my own experiences) is that, when I posted them, I'd only had knowledge of O2, Virgin and Orange RUUs.

Although the principles should be exactly the same, I wasn't even aware that T-Mobile users were having issues. I think this is yet more proof that the software update was either universally broken by the network's efforts or lies earlier down the chain..

But regardless, in theory the earlier RUU should fix the issues you've had, it might just be a case of finding the right one.
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Old September 20th, 2011, 05:49 AM   #284 (permalink)
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Unfortunately even with the old software I'm still having the issue - at work or at home (both of which aren't great for signal so a good test) I have no signal still. In the car, it's very on and off.

Previously I would get enough signal at home/work that I'd get emails and call and I could use the phone while driving between them without it dropping out. Now it's constantly dropping and I basically get no calls/texts at home or work.

I'm now thinking that the phone itself is knackered and it's just a coincidence that the update seemed to coincide with it.

I think I'll update back to S-on (any suggestions how?) and redo the 1.47 update then return it to t-mobile. Hassle
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Old September 20th, 2011, 06:52 AM   #285 (permalink)
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I've PM'ed you how to return to S-ON.

I believe posting how publicly on this thread (yes notebook, I know it's already out there in more technical places) may hinder people's ability to return their phone under warranty in the long run.
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Old September 20th, 2011, 12:55 PM   #286 (permalink)
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Same problem here guys!
I've been on to Vodafone- same old same old with them.
I alos emailed HTC, to which they replied with:

"HTC are aware of this current issue, and are working on a software fix to solve this problem. We are unsure of exactly when this update will be ready, but any news will be available either through our facebook page, or through our website."

So they are on the case!
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Old September 20th, 2011, 04:58 PM   #287 (permalink)
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Hi tazzababe and welcome to the Android Forums' HTC Bingo!

You've already marked off the first line of your card containing "We are aware of the problem and are fixing it (but we don't know when)."

To win the game though, you also have to mark off:

- "Try changing your SIM card, it's most likely that."
- "Try a factory reset, it's most likely that."
- "Send us your phone to repair it - that'll fix it."
- "Sorry, I don't know my a*se from my elbow!"
- "It's a network issue and we are not responsible."
- "Problem..? What problem!"

Why not try contacting HTC again for an entirely different response and seeing if you're a winner!

Thanks for playing HTC Bingo - free with every HTC Desire S!
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Old September 21st, 2011, 10:35 AM   #288 (permalink)
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No luck on my end getting anything from HTC, they just fobbed me off with the usual stuff, oh well! I did find this though, seems like HTC Turkey think there will be an update soon:

Das HTC Desire S bekommt bald ein Update auf Android 2.3.5 mit HTC Sense 3.0 [Update] | HTCInside - Dein HTC Portal!
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Old September 21st, 2011, 02:13 PM   #289 (permalink)
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"HTC BINGO" haha love it!

So, I phoned Voddafone today. Told them what HTC said and they offered to send me a new phone. They don't know if it will have the new update on it but I can check and send it back if I'm not happy.

Likelihood is it will have the new version on it. Aaah well, I'm happy that Vodafone seem so keen to help me- not used to this level of service
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Old September 22nd, 2011, 01:45 AM   #290 (permalink)
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@tazzababe,

I am glad to hear that Vodafone are offering to replace your phone. But I can be almost 100% certain that it will be shipped out with the latest problamatic firmware installed. As other people who have had new phones sent out to them have had it preinstalled.

The only way to downgrade would be to "Private Message" Schnide and ask him to talk you through the process of downgrading the software yourself, or await a new software version to come out. There is talk of one for O2 coming out around the 29th Sept. So I would probably hold on downgrading and seeing if a newer software comes out to fix the problem first.
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Old September 22nd, 2011, 04:11 AM   #291 (permalink)
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Originally Posted by solorize View Post
@tazzababe,

The only way to downgrade would be to "Private Message" Schnide and ask him to talk you through the process of downgrading the software yourself, or await a new software version to come out. There is talk of one for O2 coming out around the 29th Sept. So I would probably hold on downgrading and seeing if a newer software comes out to fix the problem first.
Not quite - Schnide posted downgrade instructions here:
Signal drops completely - HTC Desire S which work perfectly (though read them carefully!)

He PM'd me details on something different.
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Old September 22nd, 2011, 04:19 AM   #292 (permalink)
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Thanks solorize - a permanent link to the instructions are here:

Signal drops completely - HTC Desire S

It should be in my signature but I think keeps getting removed somehow.

As for waiting for a new software release or deciding to downgrade.. that really is your choice. I do think it's possible your new phone might arrive with the older software as each company's stock will differ, but the option is there either way. It might be worth pushing Vodafone to find out if/when a new version is coming and decide from there.

Edit: clubber1974 beat me to it!
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Old September 23rd, 2011, 05:20 AM   #293 (permalink)
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I sent an email requesting changing phones due to this issue, preferably to a non-HTC phone as what they have done is a school boy error and for a company trying to dominate a market is unacceptable. I guess the positive with the iPhone is all the phones run off the same OS so updating the firmware is straight forward to them as they can concentrate on the same thing. I certainly won't be ugrading to a new HTC at the end of my contract….

Anyway, my response from o2:

Quote:
Under the terms of the manufactirer's and suppliers warranty, a handset can only be exchange for an alternative model within 14days of the contract starting or upgrading. Once outwith this period, it falls upon the manufacturer's warranty only. Based on this knowledge, it is highly unlikely that HTC would pay anything towards another handset even if still one of their own. Inscribed in the O2 T&C's and the manufacturer's warranty, a handset has to be attempted to be repaired first and only if it cannot be repaired would it be replaced, replaced with the same model. If you would like to discuss the options available regaridng your warranty, please feel free to call HTC on the matter on 08458900079 or visit HTC .
So it looks like I will be struggling to get anything except a brand new HTC Desire S with the old firmware installed. An inconvinience for me as I will lose all my contacts, settings etc and probably not have a phone for a while due to the incompetence of HTC.

My main issues with this firmware:

1. Phone Calls. Many phone calls don't come through and go straight to voicemail.
2. SMS. Yesterday for example, 6pm I received around 10 text messages, all with time stamps between 2pm and 4:30pm.

Not impressed with HTC, especially as this has been happening for a while now and they have produced no fix.
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Old September 23rd, 2011, 08:20 AM   #294 (permalink)
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Winchy, I was three months - quite noticeably over 14 days - into my contract and I have a brand new Sensation. I'd strongly advise you to read back over this thread for your real options, which include making the handset you have workable again by fixing it yourself or not just relying on an email to get everything sorted.

solorize has already benefitted on here from switching tactics and also has a replacement phone from O2.

Let me put it this way, which of these three options would you be most likely to cave in on when you owe me 5:

1) I phone you up and scream and shout demanding that I get it back?
2) I write you an email asking for it back which you can reply to at your leisure?
3) I phone you up/see you in person and calmly explain why I'd like that 5 you borrowed?

For every person that goes about this in any way that allows HTC or O2 to get out of doing anything about it, it stops hitting them where it hurts (ie. profits and reputation) and encourages them that little bit more to ignore the issue. I say with sincere confidence that somewhere in these organisations the issue is known of, and there has still been no official admission or solution to it.

They're offering you nothing. Take it into your own hands.
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Old September 23rd, 2011, 08:54 AM   #295 (permalink)
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Winchy, I was three months - quite noticeably over 14 days - into my contract and I have a brand new Sensation. I'd strongly advise you to read back over this thread for your real options, which include making the handset you have workable again by fixing it yourself or not just relying on an email to get everything sorted.

solorize has already benefitted on here from switching tactics and also has a replacement phone from O2.

Let me put it this way, which of these three options would you be most likely to cave in on when you owe me 5:

1) I phone you up and scream and shout demanding that I get it back?
2) I write you an email asking for it back which you can reply to at your leisure?
3) I phone you up/see you in person and calmly explain why I'd like that 5 you borrowed?

For every person that goes about this in any way that allows HTC or O2 to get out of doing anything about it, it stops hitting them where it hurts (ie. profits and reputation) and encourages them that little bit more to ignore the issue. I say with sincere confidence that somewhere in these organisations the issue is known of, and there has still been no official admission or solution to it.

They're offering you nothing. Take it into your own hands.
I see where you are coming from.

I like to take the email route, my reasons for this are mainly that I have every respone in writing and can use this to my advantage on many occasions.

I'm also not the most confident of people and would more than likely screw myself over in the anger of their response if they are not understanding the situation, which is what I find with most Customer Service people. If by email they don't understand, I can continue to point this out and ask for it to go higher.

I'll let you know how I get on with it anyway, I will probably request a Sensation as this sounds a better option.

My Mum also has the same phone and firmware issue, so I will be doing it for me then when sorted will be going back with hers.
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Old September 23rd, 2011, 09:39 AM   #296 (permalink)
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I understand and I'm usually the same but trust me, this is not one of the occasions where email conversations (especially with O2, who at least until fairly recently had their email helpdesks in India) will get you very far. You'll have proof of conversation, but only proof of how little you've got. Everyone on here I'm aware of has got somewhere by talking to someone - again, I urge you to read back through this thread.

A seemingly random tip: When you're talking on the phone, if you have confidence issues then stand up when you talk! It works

Additionally, I'd suggest you don't ask for a Sensation because it'll look like you're taking the p*ss. They legally only have to replace like for like, assuming that the laws I have in mind even cover contract phones where you may technically just be getting a service and the phone for free. Let them offer you what they say is reasonable and if you don't think it is, explain why. I was only lucky that they offered me the Sensation from a range of phones after several avenues of resolving it kept me running in circles.

I would also suggest that if you're on the same network as your mum, you do both at the same time and cite us on the forum as being in similar situations. It will add weight to the argument that this issue exists, where it's currently not being consistently admitted to by the networks.

A good tone for you to pursue is to talk to a manager and say "We have phones that we can't currently use as a phone, and so we're paying you money for a network we can't use reliably either - what can you do to help us?"

Not because it's cynically exploiting your position, but because it's true.

(Or downgrade your phones, or wait for an official fix. Again, read through the thread).
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Old September 23rd, 2011, 05:21 PM   #297 (permalink)
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I can confirm exactly what schnide has said. I went the route of emailing and also sent in a complaint email. Which didn't get me anywhere. So I called up customer services who then put me onto another person and ended up with a reconditioned Sensation. I got my Desire S back in April this year so was well out of the 14day return policy. I feel the reason I got the Sensation was because I explained my problem and all the things I did to try and get it sorted. Then said I couldnt use my phone for its primary function. The network providers do not have to give u a better phone they can offer an exact replacement model at the most. And generally its only after u have given them chance to try and repair it first. You have nothing to lose by giving them a call and a lot to gain. If you call them up just write down some quick bullet points of the problem, what you have done to try and get it resolved so far. so when you are on the phone to them you can have something infront of you to help get your point across. I always do this do so i don't forget something if the conversation drifts away from the point i am trying to make. Good luck and let us know how you get on.
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Old September 26th, 2011, 05:04 AM   #298 (permalink)
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Knowing that I wouldn't resolve it soon and I had no phone effectively I gave in and just used the guide to revert it to a previous firmware using that ROM.

I didn't read the instructions underneath the video though, I thought that was after thoughts, so I think I've rooted by phone too.

Time to research what that means……..
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Old September 27th, 2011, 04:20 AM   #299 (permalink)
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Guys, hello there. This has been a marathon of a journey you have been on. Took me a good while to read through all the threads.

Over the weekend I have experienced 2 instances off 'total wipeout'. I am with Orange network but purchased phone via Carphone Warehouse.

The phone has been fine today but will be onto the CPW like a rash if I see it appearing again. Love the phone but pretty much raging as two months in to my contract CPW had to send the phone back to HTC as the battery catch was loose which ment the phone kept switching off.

Even though this is a separate fault. Does anyone have a view of on what my strategy should be when going into to speaking to CPW? The phone has been sent away already (which to just under 4 weeks), sending it back again will take another 3 weeks, and not even fix the issue?
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Old September 27th, 2011, 04:28 AM   #300 (permalink)
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Knowing that I wouldn't resolve it soon and I had no phone effectively I gave in and just used the guide to revert it to a previous firmware using that ROM.

I didn't read the instructions underneath the video though, I thought that was after thoughts, so I think I've rooted by phone too.

Time to research what that means..
You don't have to worry about it, it doesn't cause you any problems. It really only means you have even greater access to what you can do on the phone (ie running more powerful apps that require root).

As for not reading the instructions.. well, you were warned! But well done on following the guide otherwise and glad it worked for you.
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