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Old August 14th, 2011, 11:07 PM   #1 (permalink)
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Default Signal drops completely - HTC Desire S

Hi

I have a new HTC desire S on O2.

I've noticed a couple of times in the last few days that when I go to use my phone it has absolutely no signal (no bars showing and a small "x" by the signal bar indicator).

This has happened in a place where I always get full signal and HDPSA internet connection. It is not resolved by moving the phone, in fact it appears the only way of "clearing" this signal issue is to try dialling a call, which instantly makes the full signal reappear!

If I haven't looked at my phone for a while and this occurs, I could end up being without signal for lengthy periods of time, which isn't ideal!

Any ideas? Anyone else experiencing the same problem?

Thanks in advance!

(Starting to wish I'd stayed with my iPhone :-( !)

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Old August 15th, 2011, 02:22 AM   #2 (permalink)
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Libellule,

I am having exactly the same problem to, over the last couple of days!
(before that it's been fine). It's been happening mostly when I look at
my phone in the morning after not using it over night.

The only way I can get a signal back is to turn the phone off and on again.

My concern is that if someone needs to get hold of me in an emergency
that my signal may be down. And I may not look at my phone for a few
hours and only then realise the signal is down..

I hope someone knows why this is and can help get it sorted.

I thought it may have be something to do with the software update
that I did last week.

My sofware versions are:

Software Number: 1.47.206.2
Baseband version: 20.28I.30.085AU_3805.06.02.03_M
Kernal version: 2.6.35.10-g2ee27f
Android version: 2.3.3
HTC sense version: 2.1
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Old August 15th, 2011, 02:42 AM   #3 (permalink)
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Hi

Thanks for the reply.

Interestingly, I am running that software build too - I updated it a few days ago, and have also only noticed this problem after the update had been installed.

Thinking it maybe worth making a call to HTC?

Libs
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Old August 15th, 2011, 03:29 AM   #4 (permalink)
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Hi,

I'm having the similar software version since June.

It has been working perfectly till yesterday when I came back from neighbouring country. I was on roam and when i got back to my country the signal failed to register to the local network. Had to reboot the phone to get it done.

Today I realise again whenever I go to area where there is no reception like in my office elevator, it failed to capture the network automatically. Even when I tried to do it manually it dave an error message. The workaround is to reboot!

I strongly believe it's the fone as my wife who travelled with me has no issue with her iphone4 using the same service provider as me.

Cheers!!

*UPDATE*
I've narrowed down to phone issue. I removed the SIM and placed in my NK71. From a no-signal status it automatically scans and logged on to the service provider network. Guess I have to pay HTC a visit
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Old August 15th, 2011, 05:30 AM   #5 (permalink)
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In ' Mobile Network Setting' what have you got selected under 'Newwork Mode'? I have mine set to 'GSM/WCDMA auto'. If this isn't selected then I too have found very little signal stength shown, in many places.
I, too am with O2.

It would help if you folks showed, in your profile, roughly the area in which you reside!
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Old August 15th, 2011, 07:13 AM   #6 (permalink)
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Marvin123,

I have now shown my rough location (Berkshire UK) in
my profile.

I can also confirm that my "Network Mode" is set
to: GSM / WCDMA auto

I have just checked on http://status.o2.co.uk/
and there now seems to be a problem with the
phone mast local to me.

below is message from the above o2 status page
when I enter in my postcode.

"Sorry a phone mast close to you isn't working.This means you might
experience problems making calls, using the internet, or sending/receiving
emails in this area.

Updated 12:08 (refreshed hourly). Recent faults might not show yet."

I wonder if this could be the problem? and they have only started looking
into it after the weekend.

I guess I will have to monitor it after the problem has been sorted out
to see if that was the problem, or if it continues on after the mast is fixed.
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Old August 15th, 2011, 08:16 AM   #7 (permalink)
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Hi

I also have the auto option selected.

This fault has happened at both my home and work locations (Suffolk and Cambridgeshire). Have checked and there are no known faults on the O2 network for either location.

I called HTC today, and they say they have had no other reported problems - but that''s what they seem to say to every fault!

They have suggested a factory reset, as apparently the software upgrade may have got corrupted on downloading.

I have now done the factory reset (much to my annoyance, as it is taking ages to re-personalise my handset), and will wait to see if this occurs again.

Libs
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Old August 15th, 2011, 10:21 AM   #8 (permalink)
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I find fast internet access with these phones is very iffy depending where you are in the house and location, generally. The other day I was in a usual haunt of mine. i.e the De La Warr pavilion in Bexhill. Their café was advertising free WiFi and I successfully connected but there was no access after opening the browser. They were too busy to ask them why this was.
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Old August 15th, 2011, 04:28 PM   #9 (permalink)
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Default Update...

This problem has just re-occurred despite performing the factory reset as advised by HTC. Oh well...I will be on the phone to HTC again tomorrow and will update this post with their latest response.
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Old August 16th, 2011, 02:14 AM   #10 (permalink)
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A quick update.

I had a look at my phone this morning and to my amazement the signal was still up,
even though when I looked at the O2 status page it still showed there was a problem
with the mast.

Hopefully it may be something that they have been tweaking on the mast that has
stopped the signal from dropping out, but they are still currenly working on it, therefore
it is still shown as a work in progress on the O2 status site.

I will post back if I have any further problems.
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Old August 16th, 2011, 03:56 AM   #11 (permalink)
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I'm in Singapore so my issue could be unique!
Anyway I bumped into a posting in another forum. He had switched to GSM ONLY and get better reception.
I tried that with my S and it got reconnected automatically once I came out of the elevator. Still, it does not resolve the main problem using GSM/WCDMA mode.
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Old August 17th, 2011, 01:33 AM   #12 (permalink)
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Ok, just to let you know that this morning I looked at
my phone and it was displaying "no signal" again =(

There is definetly something odd going on =/
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Old August 17th, 2011, 02:09 AM   #13 (permalink)
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Hey Solorize

Thanks for the update.
Woke up this morning to alao find no signal again - no idea how long it was off for again this time.

"Reset" instantly when I tried to make a call.

Will phone HTC and O2 today and post an update on here.

Am so frustrated. I unfortunately got issued 3 faulty handsets since upgrading in July. This handset is only 2 weeks old and was working perfectly before the software upgrade.

Libs
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Old August 17th, 2011, 03:15 AM   #14 (permalink)
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My internet connection is now showing 'E' rather than the usual 'H' that it does if and when I can get a fast internet connection. I'm on O2 also.
That's not all as my Vodafone Mobile Broadband connection is mysteriously very slow this morning, as well! The end of the world as we know it.
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Old August 17th, 2011, 06:16 AM   #15 (permalink)
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I had the same problem after updating to 1.47.401.4 - I reverted back to 1.28 and all is well again.

More info at [Q] Issue with 1.47.401.4 : often get "Limited Service" and hard to get signal back - xda-developers
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Old August 18th, 2011, 12:28 AM   #16 (permalink)
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Just woke up and had a look at my phone and again I have no signal this realy is annoying. I am sure there must be lots of others who are having this problem =\ I guess it could be something specific to the software and O2 network? Or have other ppl on a different networks experienced the same problem?

//edit//
I thought I would try something out this morning...
I did not reset my phone so I still had no signal when I left for work.
But when I got to work the signal came back! So I guess it must be a problem
with my local mast and possibly not the software.

I guess the only real way to see if its software or the mast is wait until the
mast shows up as no problem and is fixed. As when I look on the O2 status
it is still showing up as there is a problem. I wonder how long it will take them
to fix it =/
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Old August 18th, 2011, 02:16 AM   #17 (permalink)
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I was on the phone to HTC for ages yesterday. They conceeded that there software update could be responsible for the problems I am experiencing with my phone (and yours Solorize, and with ercm03 post - it appears it is definitely the latest update causing the problems).

I have also noticed that since the software update, some of my calls go straight to voicemail even when I do have full signal. You may want to keep an eye out for this Solorize ?

Anyway HTC said that I should speak to O2 to get a replacement handset. I said I did not believe it was O2's responsibility to replace it as it was HTC's software update which caused the problems. My call got escalated to a manager, who still insisted that O2 should sort it, so I have asked for my call to be escalated to the next level.

Will keep you updated !
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Old August 18th, 2011, 02:44 AM   #18 (permalink)
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Quote:
Originally Posted by solorize View Post
Just woke up and had a look at my phone and again I have no signal this realy is annoying. I am sure there must be lots of others who are having this problem =\ I guess it could be something specific to the software and O2 network? Or have other ppl on a different networks experienced the same problem?
Unlikely to be an O2 problem as in the xda thread I linked to above one person was from Brussels and one from Latvia.

I tested two phones side by side on O2 when I was running 1.47 in the HTC - calls would go to voicemail on the HTC but connect on the other with no problem. I'm pretty sure that HTC, probably by tweaks to conserve power, broke the network reception so the phone thinks it has no signal when it has. This is why re-registering on the network fails (as it *is* registered) and why sometimes incoming calls fail but outgoing ones are ok.

For me, and at least one other person, removing 1.47 and returing to 1.28 fixed it.
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Old August 18th, 2011, 03:07 AM   #19 (permalink)
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You might think that I am foolish but am vary wary of all updates to anything especially to computers and their like. Only very rarely do I update anything until after many months and some internet research can I be assured that everything is OK and doesn't corrupt anything that I own.
I guess that if you're a computer wizz kid then take the risk, I suppose.
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Old August 18th, 2011, 07:38 AM   #20 (permalink)
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Quick up date..

I have noticed that throughout the day (at work) my phone has
been loosing signal, so I guess its not down the the problem mast
near my house =(

If I was going to try to revert to my previsous versions that were
installad before this update, how would I know which versions were
previously installed?

And how would I go about getting and installing these version
back onto my phone. As I have not done this before and does
the phone have to be rooted? if so how would you do that.
Sorry for all the questions but just want to make sure I dont
mess the phone up anymore than it already is
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Old August 18th, 2011, 12:41 PM   #21 (permalink)
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Quote:
Originally Posted by solorize View Post
And how would I go about getting and installing these version
back onto my phone. As I have not done this before and does
the phone have to be rooted? if so how would you do that.
Sorry for all the questions but just want to make sure I dont
mess the phone up anymore than it already is
I followed the guide posted here stopping after step 11.

I would guess the RUU you want is the O2 one here (7th down).
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Old August 19th, 2011, 06:42 AM   #22 (permalink)
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Default Also on Vodafone!

Newbie here.

My girlfriend has just acquired her first smartphone - HTC Desire S - but is not techie at all. I have an iPhone 4 (I know!) so no experience with Android at all. We're both on Vodafone and noticed that her phone showed no signal and, when I phoned the HTC from my phone (1 metre away) it went straight to voicemail - meanwhile I had an 80% signal, which is typical in our house.

I had tried calling her earlier in the day when she was in a different location, and the call went straight to voicemail then as well.

Any thoughts or suggestions?
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Old August 19th, 2011, 08:12 AM   #23 (permalink)
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Quote:
Originally Posted by Ads677 View Post
I had tried calling her earlier in the day when she was in a different location, and the call went straight to voicemail then as well.

Any thoughts or suggestions?
Go to Settings->About phone->Software information

I would guess your s/w number is 1.47.xxx.x - see above posts about this.
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Old August 19th, 2011, 08:23 AM   #24 (permalink)
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Quote:
Originally Posted by ercm03 View Post
Go to Settings->About phone->Software information

I would guess your s/w number is 1.47.xxx.x - see above posts about this.
Thanks ercm03, will do just that.
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Old August 19th, 2011, 12:10 PM   #25 (permalink)
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same here ever since the 1.47.206.2 update
no signal in the mornings , call forwarded to voicemail
phone will ring if screen is on , if screen off call to voicemail
come on htc sort it out
my phone is now not fit for purpose!
i will run a logcat see what that turns up
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Old August 19th, 2011, 12:43 PM   #26 (permalink)
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Same here Billy06

Monday morning pick up! to go back to HTC

such an annoyance
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Old August 19th, 2011, 01:16 PM   #27 (permalink)
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Would be a good idea for everyone having these problems to contact HTC on 01279 206906 (thanks to "Say no to 0870" for the landline number!), so that they can see the software update has caused a widespread problem.

I spoke to Luke in Technical Support, and had my call escalated to Daniel in the Customer Care team - try to speak to one of these as they should both know about these issues as I asked for it to be fully documented.

As for me, I have finally had to admit defeat and have given up with HTC (I have had 4 faulty handsets since upgrading my contract in July), I need reliabilty for work purposes, so have gone back to Blackberry.

Wish you all the best of luck with sorting this issue - please keep this post updated.

Oh - I have a spare brand new HTC desire S battery if anyone wants it ?

Libs x
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Old August 19th, 2011, 01:24 PM   #28 (permalink)
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hi libs, battery sounds good, thanks, i'm in suffolk too, PM me plz

Yes i spoke to HTC and they have escalated it too, they found it very odd, and mine and my friend (billy06) has the exact issue

So my advice to people dont update to the latest firmware!

what concerns us, is the phone being returned with the same issue, flash the latest ROM and update. I hope they check the incoming calls while on standby

i am awaiting billy06 logs from logcat should be interesting
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Old August 20th, 2011, 06:16 PM   #29 (permalink)
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Angry

Yes,

Since the latest 'updates', I've had signal loss, texts won't send all the time, volume control on side of phone will only control media volume.

I too have had the delayed text message issue.

This is a real pain and is not acceptable. What sort of testing are these developers (not) doing? Where are the standards and QA?

These problems need sorting quickly, HTC.

Regards
D
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Old August 22nd, 2011, 03:43 AM   #30 (permalink)
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Morning All,

I have been having the same issues since installing the update, I decided to speak to HTC this morning and it seems the only way to fix this issue is to send the phone to HTC Repair Centre. I have copied the chat session.

Having been only ever a Nokia and iPhone user in the past I thought I would try HTC and had a few issues with bluebooth disconnecting after calls in my car but other than that my migration to the HTC went well and has been running ok (with exception to the bluetooth issue) for about 2 or 3 months until this, which has blown HTC out of the water for me and looks like I won't be using one again.


Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Ryan.
Ryan: Hi Mark, thank you for contacting HTC Support, I’m looking in to your query now. .
Mark Oldham: thank you.
Ryan: ok when did this first occur please
Ryan: and has the device been changed in any way since the issue
Mark Oldham: sometime last week after I updated it. The update is the only change and I was prompted by the phone about the update.
Ryan: ok not a problem, what have you done to try and resolve this?
Mark Oldham: am I able to roll the update back?
Ryan: you are but this requires our repair centre to flash the ROM and this is a chargeable repair process
Mark Oldham: I have carried out a factory reset which didn't seem to work and caused me more pain putting my personal settings back.
Ryan: ok would you like me to book a repair for this under the fact you cannot connect to signal?
Mark Oldham: So your update has broken my phone and you want me to pay to get it fixed?
Ryan: NO let me explain
Ryan: if you request us to flash the ROM then e it will require a fee HOWEVER if we book it in for repair under the fact that it is not connecting to a network then it should not be charged
Mark Oldham: oh ok, how long does this take and is there no plan to release an update to fix the faulty update that has affected quite a few handsets by the sounds of things?
Ryan: the repair takes 7 working days from when we receive it, unfortunately I do not have any information on future updates but can assure you this should not of happened to the device
Ryan: Please can you let me know if there is anything else that I can help you with? If I have not received a response from you, your session will timeout soon.
Mark Oldham: I'll have to go and buy another phone (not a HTC), I can't be without it for what would at least 11 days or more with the bank holiday and weekends. This is the first an last time I'll use a HTC, I'm disgusted, obviously not enough time was spent QA testing this software release, otherwise this wouldn’t have happened, were not talking about a minor bug this is basically leaves the handset not fit for purpose.
Ryan: Is there anything else I can help you with today?
Mark Oldham: Obviously not, thank you for your time.
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Old August 22nd, 2011, 04:40 AM   #31 (permalink)
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I too spoke to HTC this morning on behalf of my girlfriend (problem as above). Couldn't have been less helpful and the guy I spoke to "hadn't come across this as a problem"! I mentioned both this and another forum where the problem had been highlighted, but that cut no ice.

His suggestion (for a phone that has only been owned for a week) was to try a different SIM card (even though the SIM was working perfectly well in the Sony Ericsson it was transferred from), speak to Vodafone or return it to HTC for a repair. I mentioned the software update issue but this was ignored.

Phoned Vodafone, who were slightly more helpful, but they said that the best thing was to take the phone into a Vodafone shop and have them check it over and, if necessary, replace the phone or the SIM card. We'll do this and see what happens.

Not happy with HTC at all.
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Old August 22nd, 2011, 04:52 AM   #32 (permalink)
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Quote:
Originally Posted by Ads677 View Post
I too spoke to HTC this morning on behalf of my girlfriend (problem as above). Couldn't have been less helpful and the guy I spoke to "hadn't come across this as a problem"! I mentioned both this and another forum where the problem had been highlighted, but that cut no ice.
Then you can give him my ticket number to jog his memory!
...

> I will be asking the repair centre to fix the following fault(s). Please
> correct me if I have misunderstood the issue or failed to list a fault.
>
> Device not receiving signal saying sim is not connecting to signal. HR
> SR no fix book repair
>
> To send a reply to this message or let me know I have successfully
> answered your question log in to our ContactUs
> <http://contactus.europe.htc.com/wFrmMailLogin.aspx> site using your
> email address and your ticket number 11GBCW32ENA000343.
>
> Sincerely,
>
> Ryan
>
> HTC
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Old August 23rd, 2011, 07:55 AM   #33 (permalink)
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I have just emailed HTC Customer Services regarding
the signal dropping out problem. So will see what they
come back and say.

I hope this gets sorted out soon as my phone is now
dropping connection while I am at work as well as when
I am at home.

They must surely have to start looking into the problem
as there are quite a few people now experiencing it happening
to them.

I will let you know what responce I get back from my email to them.
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Old August 23rd, 2011, 07:59 AM   #34 (permalink)
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Hi everyone - I too have been having the same issue of the signal completely dropping at random, and again it has only been over the last few days. My Desire S has only just come back from repair this weekend (for an entirely different problem) & they "flashed the ROM" & restored factory settings when it was repaired, so I don't think that would solve the problem!
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Old August 24th, 2011, 01:51 AM   #35 (permalink)
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Quick update...

I had a reply from someone at HTC and they have escalated my issue so it can be investigated further.

I will keep you posted.
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Old August 24th, 2011, 05:23 AM   #36 (permalink)
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You are not the only ones! solorize very kindly linked me to here, from this forum:

Network Signal drops out every morning! after software upgrade - HTC Desire S

You can see my 'success' in contacting HTC about this myself. My proposed solution covers two angles while HTC fail to get their act together:

1) Downgrade the software version on my phone, assuming I can
2) Until HTC are embarrassed and/or concerned about their reputation being damaged enough to do something about it, tell them that I will tell *as many people as possible* that HTC will bork your phone with bugged software updates then deny there's an issue, and so not to buy a HTC. I will of course make it clear to them that I'll be doing this, and the more people who do, the better.
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Old August 24th, 2011, 05:25 AM   #37 (permalink)
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Additionally, this is my ticket number:

11GBC350001164 (schnide)

In addition to:

11GBCW32ENA000343 (ercm03)

Anyone else?
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Old August 24th, 2011, 06:40 AM   #38 (permalink)
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Didn't see this forum topic at the time but i had the same issue as well on my brand new Desire s over the past few weeks.

Got a contract on O2, first time using an HTC handset or anything else running android for that matter, first week i get a lot of people telling me "your phone was off", which is strange as i live in a good area for signal and especially on my desk where the phone will usually sit (you can even see the cell tower from the window). Back to the shop where they changed the sim card and when i still had problems, the next day they gave me a new handset.

Kept an eye on it for the next few days, same problem kept showing up, if i left the phone alone for an hour or more, there was a good chance the signal would drop and wouldn't come back until i made an outgoing call/text. Every morning it would do the same also, i could even sit there and browse the net over wi-fi for 20 minutes, calling the phone would result in voicemail.

Both phones i had prompted me to update firmware, something that i would expect after opening a boxed phone but now i see the update renders the phone almost useless (as a phone). I went back on the 13th day of my contract and cancelled, i can't say i'd go for another HTC handset in the future. Looking at the Galaxy S2 now.
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Old August 24th, 2011, 07:32 AM   #39 (permalink)
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I have had a reply, and they are asking me to try another sim card and see if
I still get the same problem, and also after that do a factory reset

Therefore I will stick in a payasugo sim i have lying around.

I am not looking forward to doing a factory reset as that means
reinstalling and trying to remember all setting etc.

Does anyone know how to do a backup of your Calendar
and Contacts etc.. so I can restore them after doing the factory
reset. As I cant see a way to do it with the HTC Sync software
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Old August 24th, 2011, 07:50 AM   #40 (permalink)
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I've had a reply to an email I sent this morning to HTC and now they seem to be trying to say its a problem for O2 to deal with.

I'm planning to pop into O2 on my way home to see what they say but here is a copy of the email I recieved.

-------------------------------------------

Dear Xxxx Xxxxxxx,

Thank you for contacting us.


In regards to your HTC Desire S not being able to take or receive calls and text messages, I can help you with that.


I can see that your handset is O2, this means that the software update is not the standard HTC update but rather the O2 branded update, please speak to them with any problems regarding their update, as they will need to look into providing a fix for you.

In the mean time I can log it as a Bug report so we can look at this in the hope of providing a fix, however if it not affecting un-branded handsets then we are not able to provide a fix, as it is not our software that is causing the issue.

If you are on any of these forums, the best thing you can do is encourage others to actual report these problems to us HTC direct so we can investigate, too many people go straight to internet forums without telling us, meaning we are not aware of the true scale of issues like this.

Please provide the following information so I can log this as a Bug Report and we can look into it, in the mean time please check with O2 in case they are aware of it being a result of their software and so they can look into it if it is.

Customer Name
Customer Phone Number (e.g. +44797xxxxxxx)
Customer Email Address

Country

Device Information
Device Model
Serial Number
IMEI
ROM Version/Buildnumber


I trust that this resolves your query, please do not hesitate to contact us again if required.


If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11GBCW35ENA000892.

Sincerely,

Paul

HTC

-------------------------------------------
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Old August 24th, 2011, 08:13 AM   #41 (permalink)
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Well given that another one of us is on Orange and has experienced this, that's horsesh*t.

"If you are on any of these forums, the best thing you can do is encourage others to actual report these problems to us HTC direct so we can investigate, too many people go straight to internet forums without telling us, meaning we are not aware of the true scale of issues like this."

Which to me reads as, please don't tell people it's us because it'll damage our business, although we're not going to do anything about it.

I called O2 and they told me the software update came from HTC. So someone is either being inept, lying, or both.

--

Update: I am sitting at my desk, and my phone is in front of me displaying full signal.

I have just called my phone and it went straight through to voicemail.

--

Update #2: The software did initially come from HTC, and O2 branded it, but given that other networks are experiencing the problem I think this is irrelevant.
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Old August 24th, 2011, 08:14 AM   #42 (permalink)
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Quote:
Originally Posted by oldhamuk View Post
In the mean time I can log it as a Bug report so we can look at this in the hope of providing a fix, however if it not affecting un-branded handsets then we are not able to provide a fix, as it is not our software that is causing the issue.
It is affecting un-branded phones as that's what I have.

You can give them to my ticket listed in a previous post - however I solved the problem by removing the 1.47 update...
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Old August 24th, 2011, 09:02 AM   #43 (permalink)
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That's good to know and I personally can do it, but for anyone who's also experiencing this but will not know how (or why) they need to do that, it isn't going to help.

I didn't even know I couldn't call my phone until earlier today - it's just not good enough. Moreover, even though I know about it, I shouldn't have to downgrade my phone either. This software will have been released for a reason, presumably a good one, even though these bugs also came with it.

I've just spent half an hour on the phone with O2. The initial adviser didn't understand what I was saying, so I spoke to a supervisor (thank you Adam - if you noted down the links correctly, you should be able to read this). I explained that although the software initially came from HTC, and O2 then only branded it, and even if other networks are getting it as well, this still might very well result in O2 losing sales and so it's in all our interests to get it fixed. Adam said he will be looking into this and getting back to me by the end of the way with a view to O2 contacting HTC directly. I made the point, which I think is valid, that ultimately my contract is with O2 and they supplied the software, even if only at the final stages. It passed their bug testing.

The more people who report this the better. HTC clearly have no intention of fixing it otherwise and until then, my phone is next to useless!
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Old August 24th, 2011, 09:31 AM   #44 (permalink)
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Apologies for the flurry of updates, but I'm reporting what I know in the hope that someone can take it further.

Adam called me back saying that he'd spoken to HTC who (predictably) said there was no known issues and O2 was responsible for sorting it out. Adam gave me a call forwarding cancel code to try (##002#) which I tried, the first time it failed and the second time it reported as working. He called me on another line, it came through - I have since realised this is because the phone was 'awake' but I didn't know this at the time.

I got off the phone, tried calling my number from work again and it rang on the receiver itself but the Desire S did NOT report any call coming through. I think my voicemail had been cancelled by the call forward code, so it just rang on the network but not the phone itself.

At present, unless some kind of fix is applied somewhere I have no faith that communications being sent to me (either text or calls) are coming through when they should, or at all.

Adam at O2 has said that he's escalating this as he does believe there's a problem, so at the moment I'm waiting on that and am obviously hoping it bears fruit.
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Old August 24th, 2011, 11:15 AM   #45 (permalink)
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firstly we need to, as has been said before by schnide list all out ticket numbers along with the version numbers:
TICKET NUMBER: 11GBC340004263 , VER;1.47.206.6 , NETWORK: O2 UK

i suggest you quote add and post and point HTC to this thread
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Old August 24th, 2011, 11:28 AM   #46 (permalink)
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Default htc desire s

Ticket NO 11GBC340004279
which HTC have now closed

and reissued me with 11GBC350002296
being picked up again tommorrow

Desire S 1.47 206.2

no incoming calls when data H enabled

o2 branded so its not just the unbranded ones
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Old August 24th, 2011, 11:34 AM   #47 (permalink)
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Default HTC Desire S

Ticket NO 11GBC340004279
which HTC have now closed

and reissued me with 11GBC350002296
being picked up again tommorrow

Desire S 1.47 206.2

no incoming calls when data H enabled

sorry double post
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Old August 24th, 2011, 02:44 PM   #48 (permalink)
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Ticket No: 11GBCW35ENA000689
Handset: HTC Desire S
Software Number: 1.47.206.2
Network: O2 UK
Problem: Phone keeps losing signal (since upgrading the the new software version above)
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Old August 25th, 2011, 02:51 AM   #49 (permalink)
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Makes me laugh indeed, Spoke to HTC at length yesterday

the call centre seemed to be scratching their heads over this issue

he offered to repair it again, yes i dont know if i mentioned it but it came back yesterday with the same issue

they wanted to get it back in to replace motherboard this time

but what makes me laugh even more, he said they have no contact with the repair centre and the repair centre only has outbound calls, so he could not talk to them directly ?

Leonard was the guy i spoke to, he seemed very helpful at first, but then could only offer this motherboard replacement, i said about having my phone software downgraded and explained i could see it returned again with the same issue, he said the service centre charges to downgrade the software and doesnt like doing it

I felt I hit a dead end with HTC and in the end, decided to talk to O2

and they offered a replacement and said it should have the old version installed as it was older batch and not to update until HTC have sorted it out

but more interestingly the repair/replacement centre @ o2 have not heard of the issue even though i quoted names from o2 i have read in forums.

i think he didnt believe me at first so he called me back on the landline, he asked me to turn off voicemail, not that it was enabled anyway, he then asked how much signal i have (3 bars H displayed) he then said HOLD for 2 mins, came back and said, " oh I see now " and he was going to let his team know of the issue

I tried to give him link to the forum here, and said not to read too much into forums, i said to get a better look at the issue, i suggest you read the forum!

I even posted a youtube video of the issue and posted it and my experiences on HTC's UK facebook page

i did get a reponse and that was please give us your ref no and we will investigate it internally !!

but since uploading the youtube video i have had no reply on the facebook wall

good luck peeps
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Old August 25th, 2011, 03:15 AM   #50 (permalink)
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also spoke to LUKE at HTC, he said he will look at this forum

I wonder if we can get them to comment on here !! not likely
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