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Old August 4th, 2012, 05:35 PM   #1 (permalink)
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Default HTC Desire S freeze/reboot problem

For the past two months I have been having problems with my HTC Desire S constantly freezing and rebooting - to such an extent that the phone is absolutely unusable.
This began suddenly in late June when I incurred these problems:
1. On booting some icons on my home screen change to a default android icon.
2. Many apps are missing from my app draw. But eventually, after a few minutes, the missing apps start appearing in the app draw, as if they are loading from somewhere.
3. HTC Sense UI (v.3) keeps crashing presenting me with the option to ‘Force Close’, ‘Wait’ or ‘Tell HTC’. Activating any of these options invariably results in the phone freezing, crashing and rebooting.
4. The phone will reboot at any given time. It might be when the phone is sitting idle, when I try to open an app or if I answer a call or try to read an SMS.
It seems that after booting up the phone that any human interference to navigate to settings or apps will cause the phone to freeze and crash or just reboot.
I have tried soft and hard resets to no avail.
In late June I contacted HTC about these issues and my phone was sent off for a repair by the company Regeneris, Cambridgeshire, UK.
My phone was sent back to me having had its ROM flashed. (I had to phone HTC to find this out as Regeneris had not provided any explanation of what their findings or repair had consisted of).
I spent the next week reinstalling my previous settings and also many apps (approx. 200 apps) that I had downloaded from Google Play, as these had been wiped off my phone during the repair.
Alas, in early July, my phone was back to freezing and crashing again, with the same symptoms as described above.
After contacting HTC support my phone was sent back to Regeneris for a repair.
This took longer than the previous repair. Apparently the ‘hard board’ was replaced. I did query HTC about whether this was the mother board but the support assistant was adamant that it was not. I also had to query HTC about what repairs had been performed as Regeneris had not informed me, again.
Well, after reinstalling my settings and apps in late July/early August I am back to having the very same issues. After two ‘repairs’ my phone has not been repaired and remains unusable.
My phone has never been rooted or modified in any manner and even though I have installed many apps on my phone, by using Apps2SD I still have over 50% of my internal memory free.
I feel that Regeneris, although they get bad press on forums, do not really get the full picture from HTC regarding individual cases. On both of the repair forms (‘Checklist’) that HTC sent me to include with my returned phone under ‘Problem Described’ it just lists ‘Reboot malfunction’ and ‘Phone freezes and crashes’. This does not fully address my issues.
So I am faced with having to return my phone to Regenersis for what I predict will be an unsuccessful remedy.
I am thoroughly fed up with this phone’s performance. Do you have any suggestions?

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Old August 5th, 2012, 07:13 PM   #2 (permalink)
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I hate to say it, but have you thought about just returning it and getting a full replacement phone or another phone? The problems it seems to have is probably more than a factory reset can accomplish and you might just need to replace it.
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Old August 6th, 2012, 12:43 PM   #3 (permalink)
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I spoke to HTC about it today and they want me to send it back to be repaired. They told me that they will only send a phone to be repaired a max of 3 times (for the same issue) - after that it will be replaced with a new phone.
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Old August 6th, 2012, 03:32 PM   #4 (permalink)
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That's good to hear, I'd probably just do that.
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HTC's line of Desire phones have been wildly successful. There was the original HTC Desire, then the Desire HD and Desire Z, and now the HTC Desire S will continue the tradition of excellence. There aren't any sweeping changes from the orig... Read More



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