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Old July 12th, 2010, 03:31 AM   #1 (permalink)
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Question WiFi problems on my Desire

Hi all.

Hope someone can help with this one.

When I am at home and want to connect to the net using wifi, my Desire connects to the network immediately and has excellent reception. But it can't go online with ANY of my programs, whether to check mail, download updates on the market or just surf. None of the other devices I use at home have any trouble getting online, so it isn't my router or connection (I think).

And when I got to my office today, my phone instantly recognized the network here and can go online with no problems.

I have had the phone for about two months now, and this problem is only a few days old. Before that I had no issues with this.

Hope someone out here on the interweb has the solution for this!

Thanks,

Carsten

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Old July 12th, 2010, 05:07 AM   #2 (permalink)
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I'd check the router to make sure it isn't set to MAC filtering. I'd try deleting the home connection and re-entering it from scratch to see if that helps.
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Old July 12th, 2010, 05:11 AM   #3 (permalink)
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I'd check the router to make sure it isn't set to MAC filtering. I'd try deleting the home connection and re-entering it from scratch to see if that helps.
Hi Kilroy,

The router is set to MAC filtering, but my phones MAC address is entered, which I double checked yesterday. And like I said, the phone is connected, there's just no access to the internet. But when I get home later today I'll try deleting and re-entering as you suggested.

Thanks! Hope that does it...
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Old July 12th, 2010, 05:41 AM   #4 (permalink)
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I was having a similar problem at work (see thread Wi-Fi network blocks mobile devices)

I've now rooted and upgraded to Froyo and that's solved it for me.

See Lekky's guides here to do the same... Nimbu
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Old July 12th, 2010, 06:11 AM   #5 (permalink)
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Are you with Orange UK? They restrict WiFi on their ROM.
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Old July 12th, 2010, 06:13 AM   #6 (permalink)
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Originally Posted by adrayton View Post
I was having a similar problem at work (see thread Wi-Fi network blocks mobile devices)

I've now rooted and upgraded to Froyo and that's solved it for me.

See Lekky's guides here to do the same... Nimbu
Thanks. It looks like we have had the same problem. I'm going to try other routes before considering rooting my phone though. I'm not too comfortable about doing that yet...
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Old July 12th, 2010, 06:14 AM   #7 (permalink)
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Are you with Orange UK? They restrict WiFi on their ROM.
No, I'm with Telia in Denmark, and even if they had restricted wifi, that would mean that I wouldn't have been able to connect for the first two months to my home network, and still can connect to all other wireless networks that I have tried, at least I would think.
Frustrating!
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Old July 12th, 2010, 06:23 AM   #8 (permalink)
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No, I'm with Telia in Denmark, and even if they had restricted wifi, that would mean that I wouldn't have been able to connect for the first two months to my home network, and still can connect to all other wireless networks that I have tried, at least I would think.
Frustrating!
Ahhh, yes that's very true.
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Old July 12th, 2010, 06:50 AM   #9 (permalink)
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Just a suggestion.... Have you tried going into settings --> Wireless & Networks --> WiFi Settings. Then long pressing on your problem network and choosing to forget it. Then you could try joining again from the start. Had to do that a time or 2 on my TouchHD
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Old July 12th, 2010, 07:01 AM   #10 (permalink)
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Are you with Orange UK? They restrict WiFi on their ROM.
maybe its a silly question but what do you mean by this
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Old July 12th, 2010, 07:08 AM   #11 (permalink)
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Just a suggestion.... Have you tried going into settings --> Wireless & Networks --> WiFi Settings. Then long pressing on your problem network and choosing to forget it. Then you could try joining again from the start. Had to do that a time or 2 on my TouchHD
Nope. Haven't tried that yet, but will do when I get home. I'll update if it works.
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Old July 12th, 2010, 07:42 AM   #12 (permalink)
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Sounds like the problem I have with my home network (it effects both my Desire and iPod Touch). For some odd reason, the router doesn't assign an IP address but if I connect using a static IP then I can get online no problem.

If you do need to setup a static connection, I'd highly recommend installing Wifi Static on your Desire, that way you don't have to keep switching between static and dynamic when moving between networks at home and work for example.
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Old July 12th, 2010, 07:53 AM   #13 (permalink)
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Quote:
Originally Posted by johnintheuk View Post
Sounds like the problem I have with my home network (it effects both my Desire and iPod Touch). For some odd reason, the router doesn't assign an IP address but if I connect using a static IP then I can get online no problem.

If you do need to setup a static connection, I'd highly recommend installing Wifi Static on your Desire, that way you don't have to keep switching between static and dynamic when moving between networks at home and work for example.
That sounds like a DHCP problem on your router. If its your own router (i.e. not locked down by an ISP) You should log into the web management interface and check your DHCP server settings. Some either don't have it switched on by default or some only allow a set number to connect via DHCP and you will have staring and ending addresses like 192.168.0.10 - 192.168.0.15 allowing 6 devices to be assigned an IP by the router. Any on top of the 6 currently connected would be unable to get an IP.
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Old July 12th, 2010, 09:25 AM   #14 (permalink)
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Well, I have tried a few things now:

I made the phone forget my home network, then reinstalled. It worked for a few minutes, then back to the same.

I installed WiFiStatic, no help.

I restarted my router (simple restart - power off/power on)

I tried allowing DHCP on my router with up to 50 connections, no help.

My final attempt was to yell at the phone in a very determined and strict voice. No help.

I tested the phone on two different preferred networks today, and there were no problems whatsoever.

Any more ideas?
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Old July 12th, 2010, 09:30 AM   #15 (permalink)
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My final attempt was to yell at the phone in a very determined and strict voice. No help.
Made me laugh!!!

restart\battery pull??
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Old July 12th, 2010, 10:04 AM   #16 (permalink)
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Made me laugh!!!

restart\battery pull??
Did that, no help. Am currently on hold with HTC support, and they seem as clueless as me. She's trying to blame it on my Linksys router, and said that they have had quite a few problems with compatability with Linksys. But why the heck would it have worked for two months?

Update: Just got done with the girl from HTC, and she had no solution. Excellent.
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Old July 12th, 2010, 10:17 AM   #17 (permalink)
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I'm out of ideas then sorry. I use netgear routers both at home and in the office and haven't had any problems at all really.
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Old July 12th, 2010, 11:37 AM   #18 (permalink)
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New update, in case anyone else out there has the same issue...

I can now go online at home again (relief!), but only after I changed WiFi settings to use static IP AND changed my routers DHCP settings to ON and to include IP addresses in my range.

What effect this will have on my phone when I try to log on other places I will have to wait and see.

I also tried to do this with WiFi Static, but that didn't work, so I had to do it manually in WiFi Settings.

Hope this is the end of this!
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Old July 12th, 2010, 11:49 AM   #19 (permalink)
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I thought it would be something similar. Good to hear you got it sorted
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Old July 14th, 2010, 04:08 AM   #20 (permalink)
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Now I'm back to square one, where even a static IP doesn't help

Anyone else on here have problems going online with a Linksys router?
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Old July 14th, 2010, 08:04 AM   #21 (permalink)
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Install WiFi analyzer and you'll almost certainly find channel congestion
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Old July 14th, 2010, 08:39 AM   #22 (permalink)
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Back to working again with WiFi Static after changing DNS 1 and 2 to DNS1: 208.67.222.222 DNS2: 208.67.220.220.

I have no idea how or why this works, but it does.
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Old July 14th, 2010, 09:41 AM   #23 (permalink)
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If it stops again why not try hard resetting the router and starting again? you said you turned it off and on but did you stick a pen in the reset button so the router factory resets? Might be worth a try if you haven't already
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Old July 14th, 2010, 09:50 AM   #24 (permalink)
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Don't no if this will help but I will throw it in to the pot anyway. I was having real problems last week with getting streaming to work on my desire via Wifi (router is Dratek 2600). Eventually tried the nuclear option from a security point of view which was to set up my phone in a DMZ. Since then have had no problems with wifi or streaming.

Send my regards to Denmark by the way, I used to live in Ballerup outside Kobenhavn.
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Old July 14th, 2010, 09:51 AM   #25 (permalink)
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If it stops again why not try hard resetting the router and starting again? you said you turned it off and on but did you stick a pen in the reset button so the router factory resets? Might be worth a try if you haven't already
Yeah, that's my next option. I hope it won't come to that though. So far it's still working, so my fingers are crossed.
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Old July 14th, 2010, 10:04 AM   #26 (permalink)
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Don't no if this will help but I will throw it in to the pot anyway. I was having real problems last week with getting streaming to work on my desire via Wifi (router is Dratek 2600). Eventually tried the nuclear option from a security point of view which was to set up my phone in a DMZ. Since then have had no problems with wifi or streaming.

Send my regards to Denmark by the way, I used to live in Ballerup outside Kobenhavn.
What do you mean by setting up your phone in a DMZ? And I'll say hi next time I'm in Ballerup I don't get out there much though... Especially now when it's too hot to move.
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Old July 14th, 2010, 10:48 AM   #27 (permalink)
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What do you mean by setting up your phone in a DMZ? And I'll say hi next time I'm in Ballerup I don't get out there much though... Especially now when it's too hot to move.
I am anything but a expert so take this with a pinch of salt.

As I understand it putting one of the computers (or mobiles) on your network in a DMZ effectively places it outside of the firewall protection of the network. How you do this will vary from router to router, on mine it is managed under the NAT settings. I believe there are some security implications and risks of doing this but what they are I am not sure.

Hope this helps.
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Old September 11th, 2010, 01:36 PM   #28 (permalink)
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Similar issues with my Linksys WRT610N if the "Network Mode" is set to "Mixed" AND the "Channel Width" is set to "Auto (20MHz or 40MHz)"

Setting the Channel Width to 20MHz works for me.

Setting the Network Mode to "Wireless-B/G only" also works but I'd prefer to run in Mixed.

Also, aren't you effectively in a "DMZ" just on the mobile network where you have a non-private IP?
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Old September 11th, 2010, 03:51 PM   #29 (permalink)
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My phone does the same now & then, I have to switch the router on & off to solve the issue, highly annoying but does the trick
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