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Old November 25th, 2012, 09:40 AM   #1 (permalink)
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Default Sim card error

Just wondering if anyone here has seen this with their DNA, It has happened to mine 4 or 5 times since I picked it up Wednesday. The phone loses connection with Verizon's network and says it has no sim card, there is also a notification in the drop down menu. Restarting the phone corrects it but if I don't see that it has happened I can't receive calls or texts and don't notice until I look at the device. Any new info is greatly appreciated, thanks. I'm posting a link to a thread at xda about this as others are experiencing this same issue, no solid answer yet to this problem. http://forum.xda-developers.com/showthread.php?t=2010358

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Old November 25th, 2012, 09:49 AM   #2 (permalink)
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Just wondering if anyone here has seen this with their DNA, It has happened to mine 4 or 5 times since I picked it up Wednesday. The phone loses connection with Verizon's network and says it has no sim card, there is also a notification in the drop down menu. Restarting the phone corrects it but if I don't see that it has happened I can't receive calls or texts and don't notice until I look at the device. Any new info is greatly appreciated, thanks. I'm posting a link to a thread at xda about this as others are experiencing this same issue, no solid answer yet to this problem. http://forum.xda-developers.com/showthread.php?t=2010358
I had the exact same problem. After doing a SIM swap I've not had any issues.

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Old November 25th, 2012, 10:07 AM   #3 (permalink)
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I had the exact same problem. After doing a SIM swap I've not had any issues.

BC
Sim swap? Did you go to Verizon to do this? Sorry for so many questions this my first phone with a sim card.
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Old November 25th, 2012, 10:09 AM   #4 (permalink)
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Sim swap? Did you go to Verizon to do this?
Yes. They'll do it for free.

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Old November 25th, 2012, 10:30 AM   #5 (permalink)
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Another quick question regarding the sim card. Is it common for the sim card to be pre-installed on the device? I thought this was strange when the CSR opened the box and said it was already installed.
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Old November 25th, 2012, 10:34 AM   #6 (permalink)
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Another quick question regarding the sim card. Is it common for the sim card to be pre-installed on the device? I thought this was strange when the CSR opened the box and said it was already installed.
Good question. My DNA came with a pre installed Sim card but my Rezound didn't.

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Old November 25th, 2012, 10:38 AM   #7 (permalink)
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Good question. My DNA came with a pre installed Sim card but my Rezound didn't.

BC
My rezound came with one, I think. Rep activated it while I was standing there the day it came out.

I had the DNA 4 days before I went in to get a sim though.

I think it makes sense that some sim cards are just bad, there's small and flimsy
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Old November 25th, 2012, 10:50 AM   #8 (permalink)
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My rezound came with one, I think. Rep activated it while I was standing there the day it came out.

I had the DNA 4 days before I went in to get a sim though.

I think it makes sense that some sim cards are just bad, there's small and flimsy
I got my Rezound thru the mail so I had to put it in however I got the DNA in the store and it had a pre installed one. I don't recall seeing them put it in. I coulda been looking out the window tho.
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Old November 25th, 2012, 11:32 AM   #9 (permalink)
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I got my Rezound thru the mail so I had to put it in however I got the DNA in the store and it had a pre installed one. I don't recall seeing them put it in. I coulda been looking out the window tho.

You were right totally looking way way out the Window.......
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Old November 28th, 2012, 10:00 PM   #10 (permalink)
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Ah I wish I had found this thread before I posted mine about the "no service" message I have been having the same problem except I have not been getting the SIM card error messages. I am going to take my phone to Verizon tomorrow hopefully that will do the trick!
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Old November 29th, 2012, 01:34 AM   #11 (permalink)
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Ah I wish I had found this thread before I posted mine about the "no service" message I have been having the same problem except I have not been getting the SIM card error messages. I am going to take my phone to Verizon tomorrow hopefully that will do the trick!
mine has been working fine since the SIM swap bout six days ago.
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Old November 29th, 2012, 09:50 AM   #12 (permalink)
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Ah I wish I had found this thread before I posted mine about the "no service" message I have been having the same problem except I have not been getting the SIM card error messages. I am going to take my phone to Verizon tomorrow hopefully that will do the trick!
let us know how it turns out!
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Old January 2nd, 2013, 01:35 PM   #13 (permalink)
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yeah i had the same problem with the preinstalled one so i just used my old d4 sim card and it works perfect now
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Old January 2nd, 2013, 04:47 PM   #14 (permalink)
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Mine did this early on twice since I got the phone, I chalked it up to poor connection of the SIM so I just took it out and insert it again, since then I've not seen the problem.
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Old January 3rd, 2013, 06:20 AM   #15 (permalink)
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yeah i had the same problem with the preinstalled one so i just used my old d4 sim card and it works perfect now
Isn't the sim card specific for a specific phone number? I guess if you took it out of your previous phone and put it in your new one it would be fine but when you put a brand new sim card in a phone doesn't it have to be formatted to reflect the phone number of the phone its intended for?
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Old January 3rd, 2013, 10:29 AM   #16 (permalink)
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Isn't the sim card specific for a specific phone number? I guess if you took it out of your previous phone and put it in your new one it would be fine but when you put a brand new sim card in a phone doesn't it have to be formatted to reflect the phone number of the phone its intended for?
Yes, the SIM card has to be programmed.

I had this problem many times in the 2 days after I bought my DNA and restarted the phone each time to get it to work. After a half doze times or so I took it back to the Verizon store about three days after I bought it. They pulled the SIM, waited for a minute, put it back in and rebooted. That seemed to do the trick and I didn't have any problems for about a month.

Then yesterday it happened again. So rather than just rebooting, I pulled and re-inserted the SIM myself. So far (24h) it appears to be fine. But I'm annoyed at this, particularly since when this problem happens, there's no audible or visual cue that the phone is off-line if you don't look at the status bar.

I can't tell if this is a problem with the SIM card itself, or whether there's a problem with the DNA loosing electronic contact with the SIM card in the slot, or whether this is some kind of software/firmware error. It appears to be happening frequently enough with enough phones that there's something to it.
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Old January 10th, 2013, 02:23 PM   #17 (permalink)
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I had similar problems with mine while away from home. Lost the network a few times, reboot fixed the immediate problem. Then I found my phone stuck on the HTC splash screen that comes up at boot. I called customer service and they ran me through all kinds of things, even through the h-boot menu( the only thing I could get up beside the HTC screen ). Finally they told me the only thing left was to remove and reset the sim card. I didn't have anything to eject the sim card so they sent me a new phone. Sometime while I tried to get the sim out I got it to work again. I got my new phone and the sim removal tool that was in the original package and moved everything to the new phone. I believe it was the sim card all along.
I am just now getting on to look for others that may have similar problems. It sure is frustrating in the moment. I hope this helps others.
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Old January 10th, 2013, 05:51 PM   #18 (permalink)
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I had similar problems with mine while away from home. Lost the network a few times, reboot fixed the immediate problem. Then I found my phone stuck on the HTC splash screen that comes up at boot. I called customer service and they ran me through all kinds of things, even through the h-boot menu( the only thing I could get up beside the HTC screen ). Finally they told me the only thing left was to remove and reset the sim card. I didn't have anything to eject the sim card so they sent me a new phone. Sometime while I tried to get the sim out I got it to work again. I got my new phone and the sim removal tool that was in the original package and moved everything to the new phone. I believe it was the sim card all along.
I am just now getting on to look for others that may have similar problems. It sure is frustrating in the moment. I hope this helps others.
I had the same problems. Started about a week after I bought my phone. They put a new sim card and I went out of town and the same issues started again. When I got home they replaced the phone with a new one and haven't had any issues. I think my phone was made on a Monday!
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Old January 12th, 2013, 07:42 PM   #19 (permalink)
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I honestly think it may be a design flaw with the slot. Way too many of us have an issue, and my sim card came from my gNex, where it never gave me the first issue. And every time I pull the card out and replace it it's fine. And the last time I had the problem it was after picking it up and putting pressure on the door with my finger.
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Old January 17th, 2013, 02:41 PM   #20 (permalink)
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Glad to see I'm not alone on this. It has begun happening to my phone, which is less than a month old, once every few days. It's done it twice today. But only at home, on wifi, so I'm never without data, strangely enough. It must be coincidence.

Restarting and cycling airplane mode seems to work, but has anyone shimmed their SIM card and fixed this issue? The little slot & tray design on the DNA seems pretty snug, so I don't quite understand how it could be losing contact.
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Old January 17th, 2013, 05:21 PM   #21 (permalink)
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I had a chance to do a deep dive with a Verizon rep in a store. The Verizon internal support database says that it's a known issue. That they are working on a firmware update to fix it. It also goes on to state that the store techs should not replace SIM cards, or the phone itself as neither will solve the problem. The recommended short term work around is to reboot the phone. I average aboout 3 reboots per day. So there you have it!
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Old January 17th, 2013, 11:12 PM   #22 (permalink)
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I had a chance to do a deep dive with a Verizon rep in a store. The Verizon internal support database says that it's a known issue. That they are working on a firmware update to fix it. It also goes on to state that the store techs should not replace SIM cards, or the phone itself as neither will solve the problem. The recommended short term work around is to reboot the phone. I average aboout 3 reboots per day. So there you have it!
I disagree with what Verizon told you as they replaced my phone and I have not had any issues since.
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Old January 18th, 2013, 06:13 AM   #23 (permalink)
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Ah.... I hope you don't, but I think you will at some point.

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Old January 18th, 2013, 07:17 AM   #24 (permalink)
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Mine just read "No sim card" this morning for the first time. A quick change in and out of airplane mode rectified things but this shouldn't be happening. With so many people experiencing this same issue it's clear it's not the sim card itself or the sim card tray that's the issue. It is definitely a software bug that Vz/HTC will have to fix through an OTA update.

I plan on contacting HTC directly by phone and email as I believe the more complaints they get about this issue, the more likely they'll be to address this issue promptly. I'd urge all of us on this board to do likewise and to be persistent by asking for a call back from the representative re: when or how this problem is going to be rectified.
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Old January 18th, 2013, 07:20 AM   #25 (permalink)
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I bought mine the day of release. The first one the store sold in fact. I have the same issues. The Verizon rep changed the SIM like two days after I got it but it didn't fix the problem. Its aggravating when I can't make a call and notice it says no sim card installed. Its going to happen again when I'm having a bad day and ill throw it out the window and get something else.

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Old January 18th, 2013, 01:27 PM   #26 (permalink)
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I just spoke to HTC and they indicated that it very certainly is a known issue that's currently being worked on. The indicated that the fix will be a pushed software update ate some point in the not too distant future.

Again, I'd encourage any of you who have concerns about the sim card issue to call and/or write them to express your concern and displeasure. The more contact they have from us, the customer, the more pressure they'll put on their tech staff to resolve the problem. If you're interested, their number is (866) 449-8358.
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Old January 18th, 2013, 01:33 PM   #27 (permalink)
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As long as it's being worked on and an update can be pushed via software, I'm willing to deal with the issue as it stands. A hardware problem affect all the handsets would be a nightmare.

Judging by the responses, it seems people have this happen in a multitude of situations. So far the only times it's gone out on me I've been at home and on wifi, so I didn't miss any notifications.

Phone calls are not a big deal for me. I bet with my old phone/carrier, I made less than 30 minutes of calls in the entire two year contract.
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Old January 19th, 2013, 08:59 PM   #28 (permalink)
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I just bought my DNA this week and I'm pretty sure I experienced this problem twice today. I actually need my phone to be a phone and reliable source this really ticks me off. If the damn thing weren't so awesome idea return it.
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Old January 20th, 2013, 10:51 PM   #29 (permalink)
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These types of issues are definitely a drawback to buying a phone that's a carrier exclusive. It would be best that everyone in this forum call or email to report their issue so HTC allocates the appropriate resources to push out a fix in a timely manner
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Old January 21st, 2013, 11:10 PM   #30 (permalink)
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Had mine a few days and finally got the error tonight when I hit a low signal area... A reboot didn't fix so I popped out the card and reseated, and it seemed to help... I also used the 4G app to take it off global and use CDMA/LTE only to see if that helps...
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Old January 22nd, 2013, 01:45 PM   #31 (permalink)
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Just switched over to my second DNA. I had eight "Sim Card Error" messages, and two "Puk Lock" error messages all on Friday. The VZW CS rep sent me a new phone. Next step will be swap it out for a Note II.
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Old January 22nd, 2013, 01:59 PM   #32 (permalink)
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I haven't had the issue in a while, since Reseating the card the last time it happened...
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Old January 22nd, 2013, 08:45 PM   #33 (permalink)
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I've been four days now with no SIM errors, so it appears that re-seating it has helped, for now.
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Old January 22nd, 2013, 09:33 PM   #34 (permalink)
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Did anyone else get their error in a low signal area where it may have tried to switch to global? Just trying to narrow down the scenarios to see what's causing it for so many. Hard to believe its the card seating, since it doesn't move in there and is working for weeks then gives errors... It's in there to tight for that I believe...
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Old January 23rd, 2013, 01:04 AM   #35 (permalink)
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Did anyone else get their error in a low signal area where it may have tried to switch to global? Just trying to narrow down the scenarios to see what's causing it for so many. Hard to believe its the card seating, since it doesn't move in there and is working for weeks then gives errors... It's in there to tight for that I believe...
Not for me. It's always done it at home where the LTE signal is showing anywhere from -67 to -73 dBm.
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Old January 23rd, 2013, 07:41 AM   #36 (permalink)
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Gotcha... Our 4g around here is spotty at best.. The only time I got the error is when I went into a building and had no signal....When I cam back out it went to the Sim error....
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Old January 23rd, 2013, 10:08 AM   #37 (permalink)
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Just want to reiterate. Ever since I called tech support and csr changed device Id in system I haven't had a problem. It's been since late November since it happened
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Old January 23rd, 2013, 10:38 AM   #38 (permalink)
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Just want to reiterate. Ever since I called tech support and csr changed device Id in system I haven't had a problem. It's been since late November since it happened
Same here, but I got a new SIM at the same time. But I did have the same device id issue as well that my local guy couldn't fix. He had to call a Verizon direct rep.
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Old February 25th, 2013, 10:40 PM   #39 (permalink)
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There was an update put out but I guess it did not address this issue. I've had my DNA four days and already reseated the SIM card once and it keeps happening...guess I'm going by Verizon store tomorrow.
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Old February 26th, 2013, 02:49 PM   #40 (permalink)
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There was an update put out but I guess it did not address this issue. I've had my DNA four days and already reseated the SIM card once and it keeps happening...guess I'm going by Verizon store tomorrow.

Well went by Verizon store today and they stated EVERY DNA they have sold has had the issue and the new SIM card fixes it everytime.....so far so good for me. Hopefully I am in the clear now...
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Old February 28th, 2013, 08:53 PM   #41 (permalink)
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swapping phones and sims wont fix it.... its a temporary fix till it happens to the newer eqpt.....store reps say it fixes em every time cuz it does that DAY! They have sales quotas to hit they dont wanna aknowledge a problem and have you escalate. Just swap it and get em out of here is the mindset....everyone knows its an issue w design/sotware/network.....it gets worse as phone age it seems. Mines been real bad lately. We just gotta wait.

Reps either dont know whats really going on and really believe swapping it is gonna fix it, or they know whats going on and hinestly DONT have a true fix for you. It sucks for reps at stores and cal cemters knowing there aint jack S***t they can do to really fix your phone....all they can do is swap you. Re-registering a new esn/sim combo and/or having the new sim that hasnt been heat cycled/voltage applied seems to be working....for a few days or weeks...then it gradually comes back. Ive read all the posts and it makes sense that there is a design/registration flaw going on.

I say everyone call HTC on that number a few posts back and get to complaining....only way it will get escalated appropriately
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Old February 28th, 2013, 09:07 PM   #42 (permalink)
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put in airplane mode for 20 sec, turn airplane mode off, wait 1+ minutes fixes it 95% of the time
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Old February 28th, 2013, 10:00 PM   #43 (permalink)
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put in airplane mode for 20 sec, turn airplane mode off, wait 1+ minutes fixes it 95% of the time
Yes but that is temporary.

It is a HUGE pain to pull my phone out and notice that it has been god knows how long since I've had a signal.

How many with the issue use cases, just out of curiosity
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Old March 1st, 2013, 01:30 AM   #44 (permalink)
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I haven't had an issue since reseating the SIM card back in December, but I'm also using a case now, too. Smoked Cruzerlite so I can still see the rear notification light. :-)
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Old March 1st, 2013, 02:22 PM   #45 (permalink)
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I haven't had an issue since reseating the SIM card back in December, but I'm also using a case now, too. Smoked Cruzerlite so I can still see the rear notification light. :-)
Funniest thing happened to me. I didn't have any problems since calling vzw months ago.

Then I started using a case, a diztronic. (or however you spell it) all a sudden I get no simple card errors 4 days in a row, once or twice a day.

Now I'm not blaming the case.... Yet.

I pulled it out of the case 2 days ago, since then no issues.

I'm going to go another day or so, then start using the case again and see how it goes.
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Old March 4th, 2013, 06:57 AM   #46 (permalink)
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I've had mine in a case since day one. Also I've not had the issue as many times that some members here are saying. It just happened to me a couple days ago and I just rebooted it. Verizon know's it's an issue and I would consider changing to a Note 2 only because I use my phone for business but since I've had it since launch day they wouldn't swap it out for a Note 2 and I'm not going to burn up another upgrade so I'll just deal with it.
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Old March 4th, 2013, 07:10 AM   #47 (permalink)
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Yes but that is temporary.

It is a HUGE pain to pull my phone out and notice that it has been god knows how long since I've had a signal.

How many with the issue use cases, just out of curiosity
Mine has been in a case since I have had it. I run an Otterbox Commuter. I had a bunch of issue prior to getting a new SIM and having the issues associated with not being able to pull the phone up correctly in the Verizon system. So that was two correction items. Phone has been fine since. I had that done second week of December.

So the issue occurred in the case as well, but was not directly associated with the case from what I can tell.

And yes, airplane mode is a work around; not a fix.
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Old March 8th, 2013, 01:01 PM   #48 (permalink)
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It's been a week since they replaced my SIM card, no issues yet. This is day 14 with phone and I'm on the fence about whether or not to return...there's really not another phone out right now that I'd want to swap...guess I'll stick with it. This phone gets such good reviews online it makes me wonder how widespread this issue really is...
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Old March 10th, 2013, 08:57 AM   #49 (permalink)
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Same issue. Occurs about 2x per week. Reset always fixes it. Seems to occur in low signal areas. I have turned off global roaming to see if that works.
For me reseating and a new sim card did not fix the problem.
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Old March 11th, 2013, 06:02 PM   #50 (permalink)
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Same issue. Occurs about 2x per week. Reset always fixes it. Seems to occur in low signal areas. I have turned off global roaming to see if that works.
For me reseating and a new sim card did not fix the problem.
I had the same problem when I first got my DNA. They replaced the sim card and still had the problem. Then they replaced the phone with a new one and the problem went away for good!
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