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Old December 3rd, 2012, 08:39 AM   #1 (permalink)
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Default DNA Started Acting Wonky Saturday.

It'll completely drop service and the following message pops up on the screen: "PUK Code is locked. Please contact customer care." It does this 3-4 times a day and turning off, popping the SIM card out, reinserting and rebooting is the only thing that seems to fix it.

Does this seems like something that would be covered under warranty in-store?

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Old December 3rd, 2012, 08:40 AM   #2 (permalink)
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Hmm, perhaps a Sim Card going bad?
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Old December 3rd, 2012, 11:26 AM   #3 (permalink)
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I'd definitely take it back and have it looked at... It seems like you got a bad one, or a bad SIM. SOMETHING is definitely off!
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Old December 3rd, 2012, 09:22 PM   #4 (permalink)
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Default How do you reset service?

I've lost phone and data service three times in the past two days in my apt. If I restart my phone the service returns, but there must be a better way. I'll include a screenshot so you can see the notification bar. I toggle "mobile data" off and on but that doesn't work. And it's not just mobile data that loses service, the phone loses service too. Any ideas?
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Old December 4th, 2012, 09:46 AM   #5 (permalink)
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I've lost phone and data service three times in the past two days in my apt. If I restart my phone the service returns, but there must be a better way. I'll include a screenshot so you can see the notification bar. I toggle "mobile data" off and on but that doesn't work. And it's not just mobile data that loses service, the phone loses service too. Any ideas?
Same exact thing I'm getting except when I initially unlock the phone, I get this screen...

I went in last night and the girl fooled around in the security settings and said she thinks she fixed it but couldn't tell me how. Hahahahaha. She said if it does it again that it's covered under the manufacturer's warranty and they'd get me a new one.
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Old December 4th, 2012, 01:14 PM   #6 (permalink)
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SIM cards do go bad occasionally so it might not be bad idea to keep a spare un-activated one on hand. I ask for an extra one whenever I get a new phone in case it goes I'm not stuck.

You can call Cust Care and they'll activate it over the phone.
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Old December 4th, 2012, 08:13 PM   #7 (permalink)
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What does wonky mean?
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Old December 4th, 2012, 08:26 PM   #8 (permalink)
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I got my sim card replaced today. Fingers crossed it solves the problem.
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Old December 5th, 2012, 01:29 PM   #9 (permalink)
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Originally Posted by zenman View Post
I've lost phone and data service three times in the past two days in my apt. If I restart my phone the service returns, but there must be a better way. I'll include a screenshot so you can see the notification bar. I toggle "mobile data" off and on but that doesn't work. And it's not just mobile data that loses service, the phone loses service too. Any ideas?
I've had this a couple times, too. Tells me my SIM card is missing, but when I restart everything's back to normal. Hasn't happened enough yet to have me too worried.
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Old December 8th, 2012, 08:23 AM   #10 (permalink)
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What does wonky mean?
Weird, whacked out, messed up, not working for any definable reason, odd...usually applied to technology.
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Old December 8th, 2012, 11:39 AM   #11 (permalink)
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Just an update: Getting my sim card replaced fixed my issues.
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Old December 8th, 2012, 02:13 PM   #12 (permalink)
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So, the last couple days, a couple times, my SIM couldn't be found, usually toggling data, and airplane mode fixed it, but it got me thinking.

When I picked up the DNA, and the guy a VZ put in the SIM, I could tell it was the first one he's put in a DNA. The SIM drawer never quite sat completely flush with the top of the phone, but since everything worked fine didn't think anything of it. After a couple instances of the SIM not being able to be found, I got to thinking and removed the tray and reinstalled it and now it sits perfectly flush with the top of the phone.

Just something to try if anyone else whose had the SIM issues.
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Old December 10th, 2012, 09:05 AM   #13 (permalink)
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Regarding the missing SIM card issue: Sometimes the SIM card actually is bad, but more often than not (I suspect) it has merely become slightly dislodged (wonky . Ejecting and reseating the card worked for me and may work for you. At any rate, it's something to try before heading back to the store.
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Old December 11th, 2012, 07:51 PM   #14 (permalink)
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My Rezound does this occasionally. I restart the phone and it seems to correct the problem for a while. I have replaced the SIM card once but it did the same thing.
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Old December 12th, 2012, 06:20 PM   #15 (permalink)
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Regarding the missing SIM card issue: Sometimes the SIM card actually is bad, but more often than not (I suspect) it has merely become slightly dislodged (wonky . Ejecting and reseating the card worked for me and may work for you. At any rate, it's something to try before heading back to the store.
Yep, this did it for me. Ejected and reseated it, and I haven't had a missing SIM warning since.
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Old December 16th, 2012, 05:06 PM   #16 (permalink)
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went to airplane mode and back.....fixed(for now) Apparently its inherent to the phone. Every phone has software quirks this must be a 'dna thing' Mine did it on a saturday so maybee its a saturday thing also....jjkn.

As a past employee at stores/tech support it has probably caused alot of wasted time and false assumptioms w returns/exchanges. Unfortunantly verbalized assumptions from reps become trusted(untrue) fact. We all need to call it in to tech support so they can log it as a consistant complaint so it hits the vzw knowledge base and gets escalated to HTC. Swapping phones and Sims wont solve it.
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Old December 16th, 2012, 06:11 PM   #17 (permalink)
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My Rezound does this occasionally. I restart the phone and it seems to correct the problem for a while. I have replaced the SIM card once but it did the same thing.
my rezound does this as well....maybe 3 or 4 times since i have have owned it ...(6 months or so).
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Old December 16th, 2012, 06:36 PM   #18 (permalink)
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Yeah I started having the same problem yesterday. It's funny, it happened immediately after putting my case on... Anyone notices a correlation between having a case and having the sim card issue?
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Old December 16th, 2012, 09:57 PM   #19 (permalink)
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Posted this on other thread about it, thought I'd copy here

Been having this problem off and on. Today it said 'puk is locked'

Called 611 (on different phone) and csr said my device Id was in system wrong. I pulled tray and tech did something on his end and all is better
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Old December 17th, 2012, 06:57 AM   #20 (permalink)
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Yeah I started having the same problem yesterday. It's funny, it happened immediately after putting my case on... Anyone notices a correlation between having a case and having the sim card issue?
I have had an Otterbox on since my first power on. It went about a week before getting really bad but I had some unusual operations time to time within that week.
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Old December 17th, 2012, 08:16 PM   #21 (permalink)
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I pulled my sim tray out and put it back in, and didn't have a problem today.
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Old December 17th, 2012, 09:24 PM   #22 (permalink)
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I had the PUK error (and a loss of service) after only 4 days of ownership. If I recycled the power, it went away but came back within a day.

I had the SIM replaced, but within 15 minutes, I had no service, and it would not sync with my car's bluetooth...this time I was receiving another error - "Unfortunately, the process.com.android.phone has stopped".

I stopped by another Verizon store, and they gave me a new DNA and put in the same SIM (my second one)...so far, so good, but it's only been a day.
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Old December 18th, 2012, 06:53 AM   #23 (permalink)
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Originally Posted by kmurph View Post
I had the PUK error (and a loss of service) after only 4 days of ownership. If I recycled the power, it went away but came back within a day.

I had the SIM replaced, but within 15 minutes, I had no service, and it would not sync with my car's bluetooth...this time I was receiving another error - "Unfortunately, the process.com.android.phone has stopped".

I stopped by another Verizon store, and they gave me a new DNA and put in the same SIM (my second one)...so far, so good, but it's only been a day.
I told my Verizon rep I would tote the new SIM for a week and if I was still having issues I would need a new one.
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Old December 29th, 2012, 12:06 PM   #24 (permalink)
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cases have nothing to do w it.....if a bolt of lightning happend right before the error you might assume lightning caused it?

Airplane mode on/off fixes it.....yall quit bugging vzw store reps!
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Old December 29th, 2012, 12:45 PM   #25 (permalink)
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cases have nothing to do w it.....if a bolt of lightning happend right before the error you might assume lightning caused it?

Airplane mode on/off fixes it.....yall quit bugging vzw store reps!
Because we wouldnt want to get in the way of the misinformation or get in the way of their butt time now would we? Airplane mode on/off is a work around; not a fix. A fix ia a procedure that remedies the issue permantly.

In my case the new SIM card seems to have fixed the error. So bugging the rep to do his/her job was the correct course of action in my case.
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Old December 30th, 2012, 06:43 AM   #26 (permalink)
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I had the PUK error (and a loss of service) after only 4 days of ownership. If I recycled the power, it went away but came back within a day.

I had the SIM replaced, but within 15 minutes, I had no service, and it would not sync with my car's bluetooth...this time I was receiving another error - "Unfortunately, the process.com.android.phone has stopped".

I stopped by another Verizon store, and they gave me a new DNA and put in the same SIM (my second one)...so far, so good, but it's only been a day.
I believe it has something to do with a lack of compatibility between the phone's bluetooth and the car's. I had the same problem, with the same error message coming up on the phone (i.e. "Unfortunately, the process.com.android.phone has stopped") and I got Verizon to replace the phone for me. After an hour or two in the car, it started doing it again. Since then (about three weeks) it's generally been fine even in the car but every once in a while it will start acting wonky in the car and cycle though holding a BT connection and then losing it. When that happens I get the same error message but the phone eventually sorts itself out over a period of a minute or two and reestablishes a 3/4G connection. There seems to be no rhyme or reason to when this will happen and it's only when connected to the car's BT. I have a wireless home phone that has a BT connection feature and the DNA links up perfectly with that without a glitch. So it is obviously some [intermittent] incompatibility issue between the DNA and the car's BT.

As two DNA's have now had this issue I've now just resigned myself to the fact that it's one of those things that will happen every so often. I figure a software fix/OTA patch could take care of this if HTC gets enough complaints but I'm not holding my breath.
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Old December 30th, 2012, 08:42 AM   #27 (permalink)
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I believe it has something to do with a lack of compatibility between the phone's bluetooth and the car's. I had the same problem, with the same error message coming up on the phone (i.e. "Unfortunately, the process.com.android.phone has stopped") and I got Verizon to replace the phone for me. After an hour or two in the car, it started doing it again. Since then (about three weeks) it's generally been fine even in the car but every once in a while it will start acting wonky in the car and cycle though holding a BT connection and then losing it. When that happens I get the same error message but the phone eventually sorts itself out over a period of a minute or two and reestablishes a 3/4G connection. There seems to be no rhyme or reason to when this will happen and it's only when connected to the car's BT. I have a wireless home phone that has a BT connection feature and the DNA links up perfectly with that without a glitch. So it is obviously some [intermittent] incompatibility issue between the DNA and the car's BT.

As two DNA's have now had this issue I've now just resigned myself to the fact that it's one of those things that will happen every so often. I figure a software fix/OTA patch could take care of this if HTC gets enough complaints but I'm not holding my breath.
Any idea what blue tooth version your car is? Are you downloading contacts/call history?

When I was doing the downloading contacts/call history I could get it to crash every single time. Answering "no" on the phone did not correct it. I had to set the car to NOT ask at all and it would pair up and not crash. This is a work around as I would really like it to work but like you I am not holding my breath for HTC/Verizon to release a proactive fix.
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Old December 30th, 2012, 09:28 AM   #28 (permalink)
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Any idea what blue tooth version your car is? Are you downloading contacts/call history?

When I was doing the downloading contacts/call history I could get it to crash every single time. Answering "no" on the phone did not correct it. I had to set the car to NOT ask at all and it would pair up and not crash. This is a work around as I would really like it to work but like you I am not holding my breath for HTC/Verizon to release a proactive fix.
Not sure what version of BT it is. It's a 2011 BMW 535xi so I would imagine it's whatever version was around then. I will try to disable the "office" portion of the car as it attemps to transfer contacts and emails from the phone to the car and see how this works. My only fear is that if I do this I may not be able to use the BT to call my frequent contacts (e.g. wife, home, office, etc.) If that's the case then it's almost a question of why bother having BT at all.
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Old December 30th, 2012, 09:39 AM   #29 (permalink)
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Not sure what version of BT it is. It's a 2011 BMW 535xi so I would imagine it's whatever version was around then. I will try to disable the "office" portion of the car as it attemps to transfer contacts and emails from the phone to the car and see how this works. My only fear is that if I do this I may not be able to use the BT to call my frequent contacts (e.g. wife, home, office, etc.) If that's the case then it's almost a question of why bother having BT at all.
Yeah, I have a 11 Sonata Limited with Nav and it does as described. I use the BT only when someone calls me as I don't call people from the car so it was nice that the contact info pops up for incoming calls.

And I agree, makes BT kinda useless in the car.
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Old December 30th, 2012, 10:21 AM   #30 (permalink)
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I had the same issue with the sim card acting up. Looked just like the screen shot in the start of this thread. Mine has also had an issue charging. While on the charger, orange led on, screen off, I'll unplug it and the phone is locked up. led stays on and the screen will not come on. I have to do a hard reset. anyone else have that happen?
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Old December 30th, 2012, 10:27 AM   #31 (permalink)
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I had the same issue with the sim card acting up. Looked just like the screen shot in the start of this thread. Mine has also had an issue charging. While on the charger, orange led on, screen off, I'll unplug it and the phone is locked up. led stays on and the screen will not come on. I have to do a hard reset. anyone else have that happen?
My old Dinc did this after I had downloaded an app. Once I removed that app it went back to normal. I have not experienced this with my DNA.
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Old January 2nd, 2013, 02:23 AM   #32 (permalink)
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Posted this on other thread about it, thought I'd copy here

Been having this problem off and on. Today it said 'puk is locked'

Called 611 (on different phone) and csr said my device Id was in system wrong. I pulled tray and tech did something on his end and all is better
Just wanted to say that since that post I quoted one had zero issues. It was the system id

So calling vzw = good
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Old January 2nd, 2013, 06:53 AM   #33 (permalink)
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Just wanted to say that since that post I quoted one had zero issues. It was the system id

So calling vzw = good
When I got my new SIM, the sales guy had to call tech support as fields were missing and he was unable to populate them. He explained it was that the SIM was not correctly associated to my EID (not sure why it even worked at all then). So mine was all messed up from the get go.

Post replacement has been great.
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Old January 3rd, 2013, 10:01 PM   #34 (permalink)
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Quote:
Originally Posted by PsychDoc View Post
I believe it has something to do with a lack of compatibility between the phone's bluetooth and the car's. I had the same problem, with the same error message coming up on the phone (i.e. "Unfortunately, the process.com.android.phone has stopped") and I got Verizon to replace the phone for me. After an hour or two in the car, it started doing it again. Since then (about three weeks) it's generally been fine even in the car but every once in a while it will start acting wonky in the car and cycle though holding a BT connection and then losing it. When that happens I get the same error message but the phone eventually sorts itself out over a period of a minute or two and reestablishes a 3/4G connection. There seems to be no rhyme or reason to when this will happen and it's only when connected to the car's BT. I have a wireless home phone that has a BT connection feature and the DNA links up perfectly with that without a glitch. So it is obviously some [intermittent] incompatibility issue between the DNA and the car's BT.

As two DNA's have now had this issue I've now just resigned myself to the fact that it's one of those things that will happen every so often. I figure a software fix/OTA patch could take care of this if HTC gets enough complaints but I'm not holding my breath.
Bluetooth has continued to work fine with the new DNA...I was wondering the same thing with regards to compatibility...my car is a 2007 RS4, so the tech (Nav, Bluetooth, etc.) is a little outdated.
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HTC DROID DNA
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HTC has broken the boundaries again with the DROID DNA. This 5-inch behemoth comes to compete directly with the Galaxy Note 2, but what gives it the edge over the popular Samsung device? Well, this guy has a full HD 1080p display. Mix that with a p... Read More



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