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Old December 14th, 2012, 08:23 PM   #1 (permalink)
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Default Droid DNA Won't Connect to Internet While on Wi-Fi

Just got my HTC Droid DNA and have been using it for 2 days. The first day, everything worked fine. The second day I tried connecting to the Wi-Fi at my school which is secured with EAP and it would connect to the network but would not get a connection to the internet. No browser, no Play Store, no nothing. Same story with any other network I try. Any suggestions?

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Old December 14th, 2012, 08:49 PM   #2 (permalink)
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I had this problem with my Nexus, but it was only my school network, not anywhere else. In my case it was the schools problem, as no mobile device could connect...
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Old December 14th, 2012, 08:53 PM   #3 (permalink)
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That's what I thought at first, but my school's network does not have a history of problems and my previous phone (Droid X) would work at the school. But now with the DNA it will not get an internet connection on any Wi-Fi network, even my unsecured home network or at my local Starbucks.
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Old December 14th, 2012, 09:09 PM   #4 (permalink)
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Well, you can always try to take it to VZW or call them --- but they're most likely going to have you do a master reset before considering swapping it out for a new one because of defective hardware.

I'd recommend a master reset and see if it's working.
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Old December 14th, 2012, 09:48 PM   #5 (permalink)
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Quote:
Originally Posted by Kyle2595 View Post
Just got my HTC Droid DNA and have been using it for 2 days. The first day, everything worked fine. The second day I tried connecting to the Wi-Fi at my school which is secured with EAP and it would connect to the network but would not get a connection to the internet. No browser, no Play Store, no nothing. Same story with any other network I try. Any suggestions?
Same problem here! I was literally registering to post the very same issue. I'm definitely interested in what your outcome is. For now I'm sick with4g only...not all that bad I guess.

If it matters any I disabled ask off the Amazon apps, Slacker, and Ammex.
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Old December 14th, 2012, 11:18 PM   #6 (permalink)
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Glad I'm not the only one with this problem.
I had emailed HTC about this and here is part of their response:

"It may be caused by task killers, a non compatible application or software issues. As a matter of basic troubleshooting, please boot your phone in Safe Mode. It is a method that allows the device to run without non-essential applications."

So I tried booting into safe mode by holding the power button until the option to Power Off, Airplane Mode, and Restart came up. I then long-pressed the "Power Off" option and rebooted into safe mode. Still the same problem. I had installed Advanced Task Killer from the Play Store before the phone started having problems, so I rebooted the phone normally (no longer in safe mode) and uninstalled ATK and rebooted again. Still no luck.

I finally gave up and did a factory reset and all seems to be ok for now. But the phone only started experiencing problems after the second day so I will wait to see if resetting actually fixed it. I will also not be installing ATK and see if that helps...
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Old December 14th, 2012, 11:43 PM   #7 (permalink)
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Yeah, no need for task killers regardless on most phones now. Not saying that was the issue, but it wouldnt hurt to lose that app anyways.
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Old December 14th, 2012, 11:43 PM   #8 (permalink)
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Same here. First day issue had to hardreset.

Two other times power cycle fixed after about one week of use.

It is looking like a software issue.
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HTC has broken the boundaries again with the DROID DNA. This 5-inch behemoth comes to compete directly with the Galaxy Note 2, but what gives it the edge over the popular Samsung device? Well, this guy has a full HD 1080p display. Mix that with a p... Read More



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