November 9th, 2010, 10:53 AM
Thread Author (OP)
Join Date: May 2010
Location: Indianapolis, IN
Device(s): Motorola Droid 2 Global,
HTC Droid Eris (wife)
Carrier: Not Provided
Thanked 2 Times in 2 Posts
I have decided to jump ship on the Eris. I contacted Verizon last week to inquire about costs and that ended up becoming an issue. I used the "chat" app on the website. I spent an hour with someone and he didn't answer a single question for me. I ended up expressing how bad that service was in the chat just before I closed it. *I was cordial but I let him know I was extremely dissatisfied with the service*
I sent an email about the chat and the transcript to the customer service dept when it was all done...
I have been waiting for the Global becuase of the OS, Processor, battery life, and GSM (I am heading to Iraq in a few months). Today it became available online so I called them up and once again explained that I was unhappy with my Eris, I am over 10 months into this contract (less than 12 though) but wanted to upgrade earlier than 1 year. They sent me to tech support where I explained it again (and was actually thinking I was going to get another Eris from them but that was not my intent). They said I can swap for a Droid (original) or use my early upgrade with the fee waived. So, I did the early upgrade for the Droid 2 Global (black).
So, they are shipping it today (overnight - fee is waived for that too). And I will have a new phone (MUCH better) when I get home from work tomorrow.
The Eris was a good starter Droid for me but it was not all that I was told it would be. So now I am moving on to presumably greener pastures...
Oh and the Verizon Trade In program now has the Eris for only $40 instead of $135