Solidis

Is it just me or is everyone having the same issues... Ever scence the update on my Eris.. my phone Locks up on the lock screen it happend twice already.. anyone else having issues.. ( This never happend to me before the update)

thetomlin2

Mine has been fine since the update. There are a few others that have said they are having problems in other threads. I think there are 3 or 4 threads about it

Bswartz95

Mine has locked up twice on the lock screen. I've also had issues with the screen dimming and not getting brighter when I touch it. Verizon tech support emailed me back quickly today, and tried to call me, but I was at work. I have to call them back via a landline tomorrow. I have a feeling they're going to ask me to go to a Verizon store and trade it for a new one.

When I had problems with my Moto Droid, they let me keep the 16 gig sd card for my Eris! I have to make sure I keep this card!

jeffgman

Are you able to push on the menu key and get in? Not sure if you know but the lock screen changed after the update. You can no longer drag down from the upper side of the screen. You have to drag down starting at the gray strip to unlock the screen.

Jeff

Bswartz95

We're talking about a complete freeze up. You can't shut it off or do anything. The screen won't dim after 30 seconds or a minute. It completely locks up and the only remedy is a battery pull.

SBacklin

The lockscreen freeze happened to me now about an hour ago. We need recognition from HTC/Google about these problems occuring after the update and older problems not being fixed with this update.

Grizzld

Happened to me twice this morning. I fixed it both times with a battery pull. Hasn't happened since.

Chopstick2U

I did a battery pull this morning. I was waking the phone up to listen to a voice mail. I also seem to have lost all youtube functionality.

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MY CONSUMER ELECTRONICS DEVICE IS SUPERIOR TO YOUR CONSUMER ELECTRONICS DEVICE!

huh LUH 4550

I have also noticed a problem with my phone that i didnt notice before the update. I'm somehwat of a novice to the whole smart phone thing..so correct me if what im saying is ********, please. As of the last week or so, whenever i make an outgoing or take an incoming call the phone locks up and won't allow me to access it. The screen turns black and won't let me unlock it by pressing the end button. For instance i called someone today and they didn't answer...i hit the end key repeatedly, and then proceeded to hit every other DAMN key and it refused to respond to anything. I had to leave a silent voicemail and wait for the thing to hang up on me from inactivity. I have only noticed this happening during calls. Has anyone else experienced this? idk if its an option i can change, or if it is a glitch and i should take it back to the store. i have only had it for a couple weeks..

C07

Just a thought here, list of installed apps could help diagnose the problem. It is not uncommon for a(n) app(s) to cause issues on certain phones. I have one app, VVM, and have not experienced this problem. Coming from a TP2, I have seen many complaints from users experiencing problems that most others don't and it was found out the cause was an app that was not 100% compatible.

Blizzard

I had very few problems before the update. Only a GPS that had my location wrong.

Now I have all kinds of problems and the GPS still doesn't work right. The phone locked up once and I couldn't even shut it off; I had to pull the battery. I have had several forced closes and it is running very slowly.

What in hell is going on??

SuperStuff

I hope HTC monitors these forums for feedback on their device.

Sekzyboba

I noticed the same thing. My phone has frozen 3 times now at the lock screen. I've also noticed that it is a lot less sensitive at the lock screen.

snorge

If you are having any issues after the update doing a factory reset is probably a good idea. I think a some of the 3rd party apps already installed don't work properly after the rom has changed unless they are reinstalled from scratch. You could either reinstall each app individually or backup your contacts and do a factory reset.

Blizzard

I just realized that I have not been receiving my yahoo mail any more. Man, this is aggravating.

Last edited by Blizzard; 12-15-2009 at 09:39 AM.

Blizzard

This is really crazy; right after I posted the message directly above, I received all of YESTERDAY'S yahoo email !!

Needsdecaf

Zero issues since update.

J.R.

I've had these issues before and after the update, and after doing a factory reset! I have until tomorrow to return it, might use that option.

I've had it freeze on the lock screen (wife also had this problem)--if you swipe down on the gray bar it will move a little, but won't unlock (and the menu button doesn't work either).

Termin8

Happy to say, my phone worked fine before and after the update.

langsbr

Throw me into the group of post update freezing - just happened. Received an email, went to wake it up and frozen at unlock...

mmanuel552

Dont worry i did the full update i.e. 113mb package and this phone is worse. Starters unlock freeze also multiple push on screen no action. calls lock up no more push gmail. Finally have the battery lasting good but thats about it. Im going back to the storm1 F these phone upgrades not worth it imo. Im getting my money back. Eris was fun why it lasted but thats it.

Ok so I did a full factory reset that way if it continues then i know something is wrong. Lets see how this works.

Last edited by mmanuel552; 12-15-2009 at 08:21 AM.

Termin8

I too, noticed the battery seems to be lasting longer all of a sudden. So, it's ALL GOOD!

aleis

mine just frooze today also!
hope its the last time...
about to check my settings so see if i see something.

Grizzld

Froze twice more today—both times while waking the phone up.

As if to mock me, there's a Moto DROID pop-up ad on my screen right now....

AnerisDroid

Just posted on another thread, it happened to me too. Just froze at the lock screen after I received a txt, had to pull batt.

rejester

Here too with the lockups/hangs after the update. Happened maybe 2 or 3 times now after ending a call or when trying to unlock the screen. This is a quick way for HTC to lose some love. Hope I don't need to dial 911 and this POS locks up.

HP2

I haven't had any locking problems but youTube is not working properly. Most videos won't play, and the ones that do, you can't watch in high quality. Anyone else having that problem?

nathanirwin311

I have had the screen dimming problem and what I do is go into settings and then open display settings. For some reason this brightens the screen back. I dont adjust anything just go into the settings. Also sometimes when exiting an app instead of taking me to the home page it sticks between the home and the page to the right of it. Pressing home again takes me back to the home page. Neither of these are horrible, but kinda annoying. Any others experiencing these? No issues with freeze up though. I am interested to see what those of you who are factory resetting are getting for results. Please update.

thetomlin2

I had my very first lock up ... though I did have a lot open at the same time.

ChrisC

Yup, same here...and numerous other posters. Aggravating....

raythepa

Same problem here. Has worked fine after I pulled the battery, although it seems a little laggy when I swipe down the initial screen. I have been bypassing by just hitting the menu button.

I travel between a VZ area and an extended network area during my day, for some reason the weather widget keeps me in the extended network most of the time, even when I'm not there.

Just things I've noticed since the OTA

Grizzld

Mine went all day without freezing, then froze twice in a row a few minutes ago. In my opinion, this is an unacceptable problem. Having to pry the case off, then the battery cover, then the battery is a pain in the ass.

HTC needs to fix this fast.

C07

Ok, I thought of something that may be of some use here. Like I have stated before, I ma not experiencing any of these problems/issues that other members are have. With the exception of YouTubet, I have even tried it yet. Been working on root. Anyway...

Some of you may think this method sucks, but coming from a few WM devices prior to ERIS, this does work. I did the manual update, so did some others. The rest of the community opted for OTA. I did one more step though...wiped device after manual update. I'll provide instructions, but first let me explain why.

When reflashing any device, some data does not get deleted properly or even thoroughly. On my TP1 and TP2 I always (and it was recommended) performed a hard reset (wipe). Yes, this restores your phone to factory settings and you will have to set it all back up again. No you will not have to do the update again. You can try it and see if your issues are still there or you can deal with the issues. I skipped this step one time (TP2) and paid the price after setting everything up. I was experiencing all sorts of issues, but after wiping all issues were non-existent. Like I already said, all the issues that I've read about I am not experiencing.

To perform a wipe:
Turn off phone
Press and HOLD Volume Down, Talk and End
Select (highlight) RECOVERY with the Volume Down Button and press the END button
Phone will reboot and you will see a screen with an image of an explanation mark
Press and hold HOME button and press END button
A menu will appear in blue
Using the trackball, select the option to wipe device and follow the onscreen directions
When this is done, your phone will reboot.

If you do do this, atleast play with it for a few minutes after you have done the initial setup. In other words, if you were experiencing keyboard lag while typing start up something you can type in. So on, so forth. If everything works for you then install your apps. If after installing your apps you start experiencing issues again, then it is obviously and issue with the app(s).

Last minute note:
NO this will not harm your device. You are simply putting the phone back to factory settings.

C07

As far as YouTube on my end I can view some and can't view others. I really never used this feature on any device, but I did notice in the settings that it told me that some stuff would not work with my gmail account and it asked for a login & password for a YouTube account. Can't say much more about this though.

spawn

I thought I was having the same issues with the lock screen but it turns out that it was the way I was unlocking the phone. I think that you guys might be experiencing the same issues. Anyways before the update you were able to just run your fingers anywhere in the screen and that would allow you to unlock the screen. Now after the update you really hav to use the grey bar. If you place your finger on the gray bar and swipe down on it the phone will always unlocked properly. Try that and let us know. Here is a video showing you what I mean.

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MKAH

Thanks for the video, this will likely solve my problem.

SBacklin

I tried that, it really help me any.

Jeep297

The only problem I'm having so far, as well as my brother, is that YouTube will not work properly since the update. Hopefully they fix these issues in the next update.

lpurocker55

yup...happened to me too. Had to pull battery cus screen got dim and froze on lock screen.

spawn

N.P

WaLkeR

Yep, same thing happening to me and every other person I've sold an Eris to as well.. Problem is I sell the Eris for a 3rd party Verizon dealer and have had several people come back with their phone freezing on the lock screen.. Now that this problem is a little more known as not specific to a few individual devices, lets get a fix already.

Mountainguy

Only problem is...you can also press the "menu" button to unlock it and even that is not working for some people including my gf. I would hope that most people would be intelligent enough to try being more specific as to where they wipe especially if it wasn't working the same as before...then again my faith in humanities ability to perform common sense actions is quickly fading.

Last edited by Mountainguy; 12-22-2009 at 09:48 PM.

WaLkeR

The problem is that from time to time it is actually locking at the unlock screen, not that we aren't hitting the bar in the right place.

iandlacy

I've narrowed the bug down to some specifics and will be notifying HTC, Verizon, and Android over the next couple of days, starting tomorrow. I have outlined some workarounds for the time being....

Please read this and bookmark for future information on Android and Devices....

Android: Bug in YouTube app – HTC Droid Eris | Stag Hacks

-Ian

jleigh5570

My eris is doing the same lock-up/freeze as a lot of the others have described and that the only thing to remedy it is a battery pull. How do you do that? Yes, I am a total moron when it comes to anything electronic. Can someone run me through this?

Thanks!!

jleigh5570

But how prevalent is this lock up problem?? If this continues, what is the best course of action?

Thank you

droideris

For the youtube problem, just use m.YouTube.com. HTC's Flash Lite player works fine.