palmermixxd

So, I just got my phone a couple days ago, and today it accidentally fell from a counter to the floor.
The glass is perfectly fine, but over half of the top half of the screen is fuzzy, and a strip of the screen on the left is completely black.
Is there anything I can do?

dmodert66

Did you get any kind of insurance on it? I know the Verizon insurance covers accidental damage, so you would be covered. Best Buy's insurance does not (which is why I went with VZW's)...

If you don't have insurance, do a search on this forum for cracked screen or something. I seem to recall a thread in the Droid forum where a guy was trying to figure out if he could order parts and fix it himself.

Lastly, there are places that can fix the screens, but I think it's kinda pricey (I gleaned that info from the same thread in the Droid forum). If I run across the thread I'll post a link here..

Carl C

Moving to HTC Droid Eris forum as you may get a better response to your situation

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Caddyman

i hope you have insurance. if not i think you would be lucky to find a replacement screen. this would be the hardest part of the project IMO is just finding the parts. phone repair really is not that difficult.

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Graz

Yeah I can't find a replacement anywhere!

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alprazolam

If you do not have insurance, try going into the Verizon store and seeing if they will give you a replacement for $50. Some will do it right away, some not at all, and some with some convincing and whining. I've had some of my phones replaced this way. I'm not sure if they will be able to do it on a SmartPhone though.

johnLEE

if you do have the insurance, just so that you are aware, i think the deductible is $75 because its a smartphone, and not the $50 with the regular phones.

Last edited by johnLEE; January 11th, 2010 at 01:17 PM.

mpciii

I never understood this. A few years back I bought my wife a razr on Ebay. I dropped it off of the counter and the screen went blank. I took it into the store and they gave me a brand new razr for $50. We had no insurance on the phone. Is it really that hit or miss or is there some sort of logic to how they do this?

jmastron

One thing that's ironically easier/more open with an iPhone is that you can get replacement parts to rebuild the phone pretty easily off ebay -- I got a replacement LCD screen for my wife's water damaged phone for around $30 (everything else was find after it dried out for a week; I just broke the LCD getting it apart before I found a video showing the right way to do it). You can get the touch sensor, glass, covers, etc similarly cheap (everything except the electronic guts).

I guess that's one advantage of a single popular model vs multiple Androids from different manufacturers. I don't see Eris parts, but see replacement LCDs for the Hero for $50; I don't know if they're similar enough inside, or how easy it is to get apart (you can find many videos on taking an iPhone apart).

lawndog23

I've been told you can use parts (screen) from the Hero to replace a broken LCD screen on the Eris. Anyone know if this is true?

tarponbeach

Hmmm...I better check my Best Buy Black Tie insurance policy on my Eris. The salesman told me that it DID cover accidental damage, hope he was not wrong. If I find out that it does not cover AD, I'll get a policy from SquareTrade. Used them before, and they were great with an iPhone claim.

maic581

I dropped my new Droid Eris on a tile floor...it's really cracked up but still works. I have insurance but deductible is $79. I got the phone for FREE because I also bought a Motorolla Droid at the same time. So now I'll end up paying $79 for the phone. Sounds like a racket to me. I don't see why they can't make a tempered glass for this phone. I was planning to get a cover for it, but dropped it before I had a chance....just got it two weeks ago. Cover should come WITH this phone. I don't know anybody who has never dropped a phone before. Customer ripoff.

whewstoosae

Lmao really? I forgot Verizon is "supposed" to know you are going to drop it.

zperlow

I know this thread is kind of old. I'm new here and this is my first post. I might not even post again. I just figured this my help someone now or in the future.

http://www.globaldirectparts.com/category-s/6108.htm

LexusBrian400

What you meant to say was,

Hi, This is my site. Buy something.

idealform01

i would buy a replacement screen today if the minimum order wasn't 3, who wants to buy screens in quantities like that

W4LLY

The smart thing to do is have something else be wrong with your phone. Say like, your phone can't make calls. Or your 3g doesn't turn on. They have to swap it for a refurb. Thats really the only way around it without insurance.

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mikerobinson

I cracked my G1 once and got it fixed at a repair center maybe u can also give that a shot at HTC Eris Repair

Leery

just in case anyone still needs one, i have a replacement screen with sensor and a tool that will help you install it.

steve500

I have my eris for sale with broken glass (perfect LCD) and eveything else is perfect too. I'm selling it around $80ish... let me know if you want/need it, phone works flawlessly with it's cracked glass, no pieces are missing, battery, body, camera, speakers, microphones, etc is nearly perfect. Clear ESN

stevey500 at gmail.com

Last edited by steve500; June 15th, 2010 at 07:42 PM.

Digby22

Just so you all know, if you break the screen and do not have insurance (like myself, boo!) Verizon will not replace the phone for $50 or $75. I was told that even with insurance the deductable is 89.99 (which is what I paid originally for the phone).

If you are like me and did not purchase the insurance and your phone does a face-plant, unfortunately Verizon won't do much for you. You can either buy the phone at full retail price (somewhere around $450!) or by a certified pre-owned for around $179 (they will ship it to you overnight for free).

I ended up going with the latter which is a bummer considering I have only had the phone for three months and they just stopped selling it.

Does anyone happen to know if there is a skin that actually protects the screen?

ericDylan

try otterbox.com ... they usually have great case that are very durable and protect very well ... i would get one but they do make the phone a tad thicker (only real drawback)

i personally go naked and have had no problems even after multiple drops and (sometimes whilst very mad) throwing it across the room a few times ... the wall got hurt more than the phone did once haha dad wasnt happy bout that ...

but wasnt too hard to fix

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hrbib21

Irony?

hrbib21

There are quite a few replacement screens on Ebay, btw: USA Verizon HTC Droid Eris Touch Screen Digitizer OEM - eBay (item 230464743762 end time Jul-19-10 12:07:19 PDT)

mrpaolo69

Both the Eris glass touch screen digitizers and LCD screens are available at iPod Replacement Screens, iPhone LCD Repair, BlackBerry, Zune, PSP & HTC Replacement Screens and Batteries

They also have a very helpful take apart video guide - HTC Eris Droid Take Apart Repair Guide Video

OfficeLinebacker

All major metropolitan areas should have a cell phone repair shop that can fix any android device (save perhaps the newest ones like the DROID X and DROID 2) within the same day. I know inovagent can.