Go Back   Android Forums > Android Phones > HTC Droid Eris

test: Reply
 
LinkBack Thread Tools
Old January 3rd, 2010, 08:31 PM   #1 (permalink)
Senior Member
Thread Author (OP)
 
Needsdecaf's Avatar
 
Join Date: Nov 2009
Location: Northern VA
Posts: 1,005
 
Device(s): OG Droid --> Droid X --> Galaxy Nexus --> Fruit Phone!!!
Carrier: Not Provided

Thanks: 3
Thanked 41 Times in 32 Posts
Default HTC Sync and McAfee

Guys:

Saw some discussion on this on the Hero forum here, and one mention on the HTC forum, but no conclusive answers.

I cannot get HTC Sync to work on my computer. I am running XP SP3. I have downloaded the latest version of HTC Sync. I disable my anti-virus and firewall and install, and it reports it installs correctly, but that it will not run and it will not recognize the phone.

I read that it's a "known issue" with McAfee, but don't see a workaround or any detailed threads.

Anyone running McAfee and get it to work?

Thanks.

Advertisements
Needsdecaf is offline  
Reply With Quote
sponsored links
Old January 4th, 2010, 01:11 PM   #2 (permalink)
Senior Member
Thread Author (OP)
 
Needsdecaf's Avatar
 
Join Date: Nov 2009
Location: Northern VA
Posts: 1,005
 
Device(s): OG Droid --> Droid X --> Galaxy Nexus --> Fruit Phone!!!
Carrier: Not Provided

Thanks: 3
Thanked 41 Times in 32 Posts
Default

Freaking HTC Tech Support = useless. Kept me on the phone for an hour, had me uninstall and re-install the whole thing and in the end their answer (well, after, "why do you want to use HTC Sync") was, "well, it looks like it's not going to work on your computer".

What kind of sad-sack, sorry-a** answer is THAT?!?!?
Needsdecaf is offline  
Reply With Quote
Old January 4th, 2010, 01:27 PM   #3 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

i think the easiest fix\workaround would be to get rid of a popular virus aka McAfee...
I think only Norton got it beat in uselessness and slowing-down-ness of your machine
__________________
Glory, Glory Man United!!
"If the universe is not governed by an absolute goodness, then all of our efforts in the long run are hopeless"C.S.Lewis
"I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else" C.S.Lewis
Solitary is offline  
Reply With Quote
Old January 4th, 2010, 02:17 PM   #4 (permalink)
Member
 
Join Date: Dec 2009
Location: Not in Canada, this displeases me.
Posts: 112
 
Device(s): HTC Eris
Carrier: Not Provided

Thanks: 3
Thanked 1 Time in 1 Post
Default

AVG is a great free anti-virus.
bottlecap is offline  
Reply With Quote
Old January 4th, 2010, 02:43 PM   #5 (permalink)
Senior Member
Thread Author (OP)
 
Needsdecaf's Avatar
 
Join Date: Nov 2009
Location: Northern VA
Posts: 1,005
 
Device(s): OG Droid --> Droid X --> Galaxy Nexus --> Fruit Phone!!!
Carrier: Not Provided

Thanks: 3
Thanked 41 Times in 32 Posts
Default

Quote:
Originally Posted by Solitary View Post
i think the easiest fix\workaround would be to get rid of a popular virus aka McAfee...
I think only Norton got it beat in uselessness and slowing-down-ness of your machine
Well considering I have paid for a subscription, any other suggestions?
Needsdecaf is offline  
Reply With Quote
Old January 4th, 2010, 06:52 PM   #6 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

Quote:
Originally Posted by Needsdecaf View Post
Well considering I have paid for a subscription, any other suggestions?
Okay, the question is then did you install the drivers manually?
The problem with XP is that its 8 years old, and should not even be supported anymore. Its time to move to a newer Windows version.

I would recommend to find the drivers and install them manually. Millions of people are still on XP, so that shouldnt be hard to find.

If the drivers wont help, let us know.
Solitary is offline  
Reply With Quote
Old January 4th, 2010, 08:13 PM   #7 (permalink)
Member
 
Join Date: Nov 2009
Location: OH
Posts: 387
 
Device(s): HTC Thunderbolt, Samsung Galaxy S4
Carrier: Not Provided

Thanks: 4
Thanked 11 Times in 11 Posts
Default

I have McAfee and have not had a single issue with HTC Sync. I guess, I can just chalk it up to blind (and good) luck.
pavirotten is offline  
Reply With Quote
Old January 4th, 2010, 08:38 PM   #8 (permalink)
Senior Member
Thread Author (OP)
 
Needsdecaf's Avatar
 
Join Date: Nov 2009
Location: Northern VA
Posts: 1,005
 
Device(s): OG Droid --> Droid X --> Galaxy Nexus --> Fruit Phone!!!
Carrier: Not Provided

Thanks: 3
Thanked 41 Times in 32 Posts
Default

Quote:
Originally Posted by Solitary View Post
Okay, the question is then did you install the drivers manually?
The problem with XP is that its 8 years old, and should not even be supported anymore. Its time to move to a newer Windows version.

I would recommend to find the drivers and install them manually. Millions of people are still on XP, so that shouldnt be hard to find.

If the drivers wont help, let us know.

I did not install the drivers manually. I ran the executable and it installed the program and the drivers together. I do not know where to find the drivers separately. I will do a search.

Edit: drivers didn't work. I should mention that HTC sync, although it says "installation completed successfully", won't even start and instead gives me a warning triangle in a dialog box.
Needsdecaf is offline  
Last edited by Needsdecaf; January 4th, 2010 at 08:54 PM.
Reply With Quote
Old January 5th, 2010, 08:36 AM   #9 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

does it see your phone?Windows i mean
Solitary is offline  
Reply With Quote
Old January 5th, 2010, 08:39 AM   #10 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

How To Connect Hero with HTC Sync in Windows XP and Windows 7

try this
Solitary is offline  
Reply With Quote
sponsored links
Old January 5th, 2010, 08:46 AM   #11 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

sorry, i didnt notice you said HTC Sync wont even start.
Does it give you any kind of warning, error, or something like that?
Solitary is offline  
Reply With Quote
Old January 5th, 2010, 11:53 AM   #12 (permalink)
Senior Member
Thread Author (OP)
 
Needsdecaf's Avatar
 
Join Date: Nov 2009
Location: Northern VA
Posts: 1,005
 
Device(s): OG Droid --> Droid X --> Galaxy Nexus --> Fruit Phone!!!
Carrier: Not Provided

Thanks: 3
Thanked 41 Times in 32 Posts
Default

Quote:
Originally Posted by Solitary View Post
sorry, i didnt notice you said HTC Sync wont even start.
Does it give you any kind of warning, error, or something like that?
A dialog box with nothing in it other than a warning triangle.
Needsdecaf is offline  
Reply With Quote
Old January 5th, 2010, 05:26 PM   #13 (permalink)
Member
 
Solitary's Avatar
 
Join Date: Dec 2009
Location: Clearwater, FL
Posts: 329
 
Device(s): HTC Droid Eris
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Send a message via ICQ to Solitary
Default

Revo Uninstaller - Free software downloads and software reviews - CNET Download.com

Id suggest removing the HTC Sync with Revo ( full uninstall with all of the folders and registry). Then try installing it again after you turn McAfee off (not pause protection).
If it wont work, i am not sure what to suggest. I dont know how important this is to you and to what extent you want to fix this, id use Revo and get rid of McAfee ( again, full removal), install sync and then put mcafee back.
Solitary is offline  
Reply With Quote
Reply

HTC Droid Eris
Current Rating:
Rate this Phone:

The HTC Droid Eris launched for Verizon Wireless on November 6th in part as the carrier's first Android Phone. However it was overshadowed by the other member of the inaugural Verizon Droid duo - the Motorola Droid. The Droid Eris might look fa... Read More



Go Back   Android Forums > Android Phones > HTC Droid Eris
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:02 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.