Go Back   Android Forums > Android Phones > HTC Droid Eris

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old January 18th, 2010, 01:49 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Nov 2009
Posts: 76
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default Factory Data Reset

Hi All-
My google email and google chat isn't working properly. It forces close every time I open it. Verizon wants me to do a factory data reset, will I lose everything if this happens? Will I lose all my apps? All of my contacts that I connected to facebook which their photos? Please let me know if I should do this or not?

Thanks-
D

dawnstacie is offline  
Reply With Quote
sponsored links
Old January 18th, 2010, 01:55 PM   #2 (permalink)
Senior Member
 
Caddyman's Avatar
 
Join Date: Nov 2009
Location: Delaware
Posts: 3,219
 
Device(s): Galaxy Nexus Prime
Carrier: Not Provided

Thanks: 70
Thanked 644 Times in 226 Posts
Send a message via AIM to Caddyman Send a message via MSN to Caddyman Send a message via Yahoo to Caddyman
Default

yes you will lose it all. i would avoid a factory reset at all cost, but sometimes it is inevitable. what problems are you having exactly.
__________________
DO NOT PM ME FOR SUPPORT....POST IT ON THE FORUM
Caddyman is offline  
Reply With Quote
Old January 18th, 2010, 02:00 PM   #3 (permalink)
Member
 
superchaos's Avatar
 
Join Date: Dec 2009
Location: Mira Loma, CA
Posts: 486
 
Device(s): Rezound, Moto DroidX and X2 HTC Incredible (rooted GB)
Carrier: Not Provided

Thanks: 10
Thanked 36 Times in 31 Posts
Default

I did it. Yes, you do lose everything that is not on your SD card. Once you load the apps again, the pics come back for facebook. You will have to redo all of your settings again though including ring tones, notifications, etc. You may also notice some of your apps are not on the market anymore due to them not being compatible with the latest software update.
superchaos is offline  
Reply With Quote
Old January 18th, 2010, 02:02 PM   #4 (permalink)
Senior Member
 
Caddyman's Avatar
 
Join Date: Nov 2009
Location: Delaware
Posts: 3,219
 
Device(s): Galaxy Nexus Prime
Carrier: Not Provided

Thanks: 70
Thanked 644 Times in 226 Posts
Send a message via AIM to Caddyman Send a message via MSN to Caddyman Send a message via Yahoo to Caddyman
Default

You can backup most all you stuff including contacts. If you know your way around the phone it will take roughly 30 minutes to get it back the way you had it.

Do you get any specific error messages when things are closing?
Caddyman is offline  
Reply With Quote
Old January 18th, 2010, 03:47 PM   #5 (permalink)
Senior Member
 
Matlock's Avatar
 
Join Date: Jan 2010
Location: Texas!
Posts: 649
 
Device(s): HTC EVO 3D - SHIFT (Wife's)
Carrier: Not Provided

Thanks: 381
Thanked 525 Times in 107 Posts
Matlock.Evo@gmail.com
Default

Like stated above, you'll lose everything. What I recommend is download aTrackDog.

aTrackDog will keep track of your downloaded apps and find updates for your apps, even when they aren’t even updated for download on the Market yet. You can also Export your App List and when you do a Factory Reset and Import it when you get your phone reset up so you can download them again.

One thing that you will not lose when you do a Factory Reset is your contacts. As long as they are saved under Google (You'll if they are when you open your contacts and it says Google on the right of each contact you have), if it's saved as Phone when you'll lose them. If they are saved as Google you'll need to do a Manual Sync to make sure they are uploaded to your Google Account.

Menu > Setting > Data synchronization > Google > (Uncheck and Recheck Contacts)

This will do a Manual Sync.

Hope this helps out. >^-^<
Matlock is offline  
Reply With Quote
Old January 18th, 2010, 03:57 PM   #6 (permalink)
Senior Member
 
thetingster's Avatar
 
Join Date: Dec 2009
Location: Utah, USA
Posts: 500
 
Device(s): Moto X, Droid Bionic (rooted), Nexus 7 (rooted)
Carrier: Not Provided

Thanks: 42
Thanked 31 Times in 22 Posts
Default

Is it possible to back up paid apps you are running, in case they are not available after a firmware upgrade? btw thanks for the great info.
thetingster is offline  
Reply With Quote
Old January 18th, 2010, 04:15 PM   #7 (permalink)
Senior Member
 
Matlock's Avatar
 
Join Date: Jan 2010
Location: Texas!
Posts: 649
 
Device(s): HTC EVO 3D - SHIFT (Wife's)
Carrier: Not Provided

Thanks: 381
Thanked 525 Times in 107 Posts
Matlock.Evo@gmail.com
Default

I recommend contacting Google about losing paid apps from a reset than are not on the Market any longer. You may be able to get money back, but there is a chance that you wont get your money back if Google goes by the 24 Hour Refund policy.

Find out and get back to us; I'd like to know what they say.

---EDIT

aTrackSD will download your apps onto your SD card for future use.
(Say if an app has an error that you don't like but Overall you like the app, you can download the app onto your SD card and when an update comes for the App it will update it on your SD card and you can Reinstall it)

---EDIT
Matlock is offline  
Last edited by Matlock; January 18th, 2010 at 04:22 PM.
Reply With Quote
Old January 18th, 2010, 05:05 PM   #8 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Nov 2009
Posts: 76
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default

I have no paid apps, but now I am running at 99% awake time, so I wonder if that is inter-related. Verizon was no help. I think I need to call Google since you can't uninstall and reinstall these apps.
dawnstacie is offline  
Reply With Quote
Old January 18th, 2010, 05:10 PM   #9 (permalink)
Senior Member
 
Caddyman's Avatar
 
Join Date: Nov 2009
Location: Delaware
Posts: 3,219
 
Device(s): Galaxy Nexus Prime
Carrier: Not Provided

Thanks: 70
Thanked 644 Times in 226 Posts
Send a message via AIM to Caddyman Send a message via MSN to Caddyman Send a message via Yahoo to Caddyman
Default

are you using the stock "messages" app for texting?
Caddyman is offline  
Reply With Quote
Old January 18th, 2010, 06:48 PM   #10 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Nov 2009
Posts: 76
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default

handcent...
dawnstacie is offline  
Reply With Quote
sponsored links
Old January 20th, 2010, 09:25 AM   #11 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Nov 2009
Posts: 76
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default

thanks everyone for your help! after talking to verizon, going to the store and talking to htc, I had to factory reset my phone. I lost my apps, but made a list first and all my contacts came back linked to facebook. I was pretty happy about all that! And now google chat and gmail are working fine!
dawnstacie is offline  
Reply With Quote
Reply

HTC Droid Eris
Current Rating:
Rate this Phone:

The HTC Droid Eris launched for Verizon Wireless on November 6th in part as the carrier's first Android Phone. However it was overshadowed by the other member of the inaugural Verizon Droid duo - the Motorola Droid. The Droid Eris might look fa... Read More



Go Back   Android Forums > Android Phones > HTC Droid Eris
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 07:52 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.