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Old February 10th, 2010, 02:03 PM   #1 (permalink)
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Default Trackball / Cursor Issues...help!

Does anyone else have issues with the trackball and/or cursor moving on its own? This is making typing anything (txts, emails, urls etc) impossible! My hand is not brushing the trackball, nor is the phone moving - so it's got to be on its own. In fact, the cursor moves while the phone is set down and not in my hand. Im about ready to scream...I can't type one word without the cursor moving back so many letters and inserting what Im typing where its not meant to be...deleting the resulting error is even a chore as the cursor is uncontrollable

Should I return the phone? Any ideas what could be causing it?? THANKS for any help!! Seriously, this phone is about to go out the window!!

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Old February 10th, 2010, 02:08 PM   #2 (permalink)
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Maybe a piece of dirt under the trackball?
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Old February 10th, 2010, 02:16 PM   #3 (permalink)
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AS reccomended before,

take an alcohol pad, one of those things you get at reseteraunts to clean your hands. Roll the track ball around it, it picks up any dirt under it generally..
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Old February 10th, 2010, 02:37 PM   #4 (permalink)
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The trackball is very sensitive and it does take some getting used to but I haven't experienced the cursor jumping around. Mostly I use the trackball to edit text (to place the cursor where I want) or to highlight some text for copying/pasting. As for using it like a mouse to move your cursor from place to place in an app, it is not really meant for that I don't think. And why would you need it with a touch screen. But for what it does, it is pretty cool and nice to have. have you tried to recalibrate your g-sensor under your settings? not sure if that would help but maybe.
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Old February 13th, 2010, 02:05 PM   #5 (permalink)
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I am having the same problem. So is my wife. I will try the alcohol trick and see if that helps
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Old February 13th, 2010, 02:20 PM   #6 (permalink)
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Also when I talked to a.version tech, he said that maybe it could be a app that might be faulty or have a corruption in it. I don't know if that is true, but thought you would like to know.
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Old February 15th, 2010, 11:28 AM   #7 (permalink)
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OK I think I just figured it out. When I plugged the charger into the phone that's when it started again. Then to see if I was right, I unplugged it to find that it stopped. Now I think its getting a loose collection because if I tilt the charger cable one way it will stop moving also.. I just discovered this out so I hope that with a new charger it won't do it and hopefully it doesn't do it on its own, without being plugged in...
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Old February 15th, 2010, 11:32 AM   #8 (permalink)
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Is it an aftermarket charger? Am chargers are know to give screen issues.
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Old February 15th, 2010, 11:49 AM   #9 (permalink)
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Well no its not, but I am using charger's that are for a Motorola which is compatible with the eris's plug. They have worked fine for a month so I'm guessing when it gets loose, that's when the problem starts. I'll have to start using th original equipment and see if it continues.
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Old February 15th, 2010, 11:52 AM   #10 (permalink)
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any charger will work, i have used chargers for bt headsets, my kids freaking tag junior reader, anything, BUT these problems seem to arise when using anything but the OEM charger.

loose connection may have an effect, but people have had this issue many times with AM chargers.
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Old March 5th, 2010, 09:08 AM   #11 (permalink)
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I am also having this issue. It just started doing this a couple of days ago while charging through the usb port on my macbook pro, using the OEM usb cord. then last night it started doing it while completely unplugged. The problem is much worse while charging, but still consistent enough while unplugged to make the phone infuriating to use.

Has anyone found a real solution to this problem? Factory reset? call Verizon and get a replacement?
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Old March 21st, 2010, 10:36 AM   #12 (permalink)
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Sorry to bump this thread. I too have this issue. I've had my phone for only two weeks and it started a week ago, but only while plugged in. Now its too the point where it happens just as often while unplugged. I updated my firmware to 2.1 and the problem persists so its definitely a hardware problem. Has anyone been able to fix it? I'd take it to Verizon but i have the 2.1 firmware. I basically can't use the phone at the moment and don't know if I can wait until they release the new firmware. I hear this is a common issue, how many people have experienced it.
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Old March 21st, 2010, 02:19 PM   #13 (permalink)
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I have the same thing, and my trackball when I scroll down it doesn't work
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Old March 21st, 2010, 06:37 PM   #14 (permalink)
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I had the same issue. Definetly related to the usb connection (but then "short" happened while unplugged) I brought it back to verizon and got a new one. Not sure there is any other fix.
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Old May 15th, 2010, 02:39 PM   #15 (permalink)
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I have three same issue and it doesn't matter if its plugged in or not. I did factory reset and updated to 2.1 and it still does it? any ideas?
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Old May 15th, 2010, 04:48 PM   #16 (permalink)
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I took mine in and ended up getting a replacement. Do it now, it will just get worse.
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Old May 15th, 2010, 07:14 PM   #17 (permalink)
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i have been having this issue as well, but only when plugged into charger. has anyone found a fix for this that does not involve going to verizon...the closest store to my town is a half hour drive away and they have horrible service, so i would like to avoid that if possible
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Old May 15th, 2010, 07:34 PM   #18 (permalink)
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Mine has the same problem. It is a real PITA if you typing or scrolling through a list.
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Old May 15th, 2010, 08:32 PM   #19 (permalink)
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Mine also started doing this the other day and today it does it while unplugged as well. I'm going to stop by a verizon store to see if they're swap the phone for a different one or I'll give them a call
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Old May 18th, 2010, 11:34 AM   #20 (permalink)
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I just got off the phone with Verizon and they are sending me a new phone.I told them I already did a factory rest and they didn't make me do it again. its a refurbished phone but if it doesn't do it again that's fine. now I can root.
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Old May 18th, 2010, 02:25 PM   #21 (permalink)
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I called Verizon today. I told them I tried a factory reset and cleaning the trackball to no avail. They are sending me a new phone!

I can't wait to (hopefully) have a phone that doesn't make me want to throw it in the river.
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Old May 19th, 2010, 01:59 PM   #22 (permalink)
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they must be sending out a lot of phones lately. i don't see how its not going to happen again though. how many phones are they going to send out b4 they decide it going to keep happening because the usb is to close to the trackball?
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Old July 2nd, 2010, 09:32 AM   #23 (permalink)
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The Verizon Rep I talked to (yes i've had my phone replaced because of this issue) said that the trackball senses left scrolls whenever you put pressure on the charging port (slightest pressure). The cause of the issue is the 2.1 update that was rolled out, he did say they would come out with an update to fix this but god knows when it will come out.
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Old July 2nd, 2010, 12:28 PM   #24 (permalink)
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I am on second replacement and have been experiencing the track ball issue. Verizon says it is not a known issue. I have been fighting a losing battle for the past two months to get a replacement device with NO Track Ball. A simple google search gets us 350K plus hits. Even if 1% of that were genuine complaints, we have enough "lemons". And if some one said it was not a hardware problem, they don't know what they don't know what they are talking about. It is a design issue/known issue. See my post at: Re: Trackball on Droid Eris - Verizon | Forums and Blogs - Verizon Community

The phone is simply not powerful enough to handle the load.
All that and more, is precisely the reason why HTC Incredible was released in such quick succession. HTC Droid Eris is like a kid born with genetic disorders.

The USB port below the Track ball assembly is leading to a structural integrity issue and is leading to fractured contacts. And precisely the reason why Incredible has no "track ball".

I will follow up with both Verizon and HTC until I get a satisfactory outcome.

Is any body aware of a Class Action Suite? I would like to join one.
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Old July 2nd, 2010, 01:34 PM   #25 (permalink)
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Quote:
Originally Posted by androiddad View Post
Also when I talked to a.version tech, he said that maybe it could be a app that might be faulty or have a corruption in it. I don't know if that is true, but thought you would like to know.
they told me the same thing a month ago, as did HTC, ive done 2 FDR, and erased EVERYTHING, ive cleaned it and nope, still having issues, ive noticed that when plugged in its more often or even if im using my phone for a solid 20minutes, its rather annoying, its goes CONSTANTLY to the left and so hard to type, im going in today to see what they can do about that among other issues, ill tell u wat they say or do!
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Old July 2nd, 2010, 02:03 PM   #26 (permalink)
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Quote:
Originally Posted by bigb3456 View Post
The Verizon Rep I talked to (yes i've had my phone replaced because of this issue) said that the trackball senses left scrolls whenever you put pressure on the charging port (slightest pressure). The cause of the issue is the 2.1 update that was rolled out, he did say they would come out with an update to fix this but god knows when it will come out.
NOT TRUE. I had that isse with my Eris BEFORE the 2.1 update came out. And obviously I still do, but it's not enough for me to return the phone. I'd rather just unplug the charger and do my thing (email, txt, etc.) than deal with a factory refurbed phone.
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Old July 2nd, 2010, 02:59 PM   #27 (permalink)
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Quote:
Originally Posted by 40_LTDShooter View Post
NOT TRUE. I had that isse with my Eris BEFORE the 2.1 update came out. And obviously I still do, but it's not enough for me to return the phone. I'd rather just unplug the charger and do my thing (email, txt, etc.) than deal with a factory refurbed phone.
I was a little concerned before receiving my refurbished Eris as well, but I was very pleased with the new conidtion it was in. I lucked out, and no silent call problems. It did; however, come with the 1.49 bootloader.
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Old July 2nd, 2010, 04:54 PM   #28 (permalink)
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i am having a similar issue, my trackball works in all directions except left. so i went into verizon today and i started to explain my issue and before i even had the chance to show her the lady said. and i quote "no way, ive never seen that happen before." and i said, well i know im not the only one because of what ive seen on forums.. then she cuts me off and says "are you trying to con us out of a phone so you can hack it or whatever you people call it" i just held up my phone and showed her the issue and she said well, thats too bad, i cant do anything for you for that. have a nice day. needless to say im pretty pissed. im going to go to another store tomorrow.
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Old July 2nd, 2010, 05:21 PM   #29 (permalink)
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Quote:
Originally Posted by cfoley23 View Post
i am having a similar issue, my trackball works in all directions except left. so i went into verizon today and i started to explain my issue and before i even had the chance to show her the lady said. and i quote "no way, ive never seen that happen before." and i said, well i know im not the only one because of what ive seen on forums.. then she cuts me off and says "are you trying to con us out of a phone so you can hack it or whatever you people call it" i just held up my phone and showed her the issue and she said well, thats too bad, i cant do anything for you for that. have a nice day. needless to say im pretty pissed. im going to go to another store tomorrow.
Whoa! That would have pissed me off to no end better off using *611
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Old July 2nd, 2010, 05:35 PM   #30 (permalink)
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Default Re: Trackball / Cursor Issues...help!

Quote:
i am having a similar issue, my trackball works in all directions except left. so i went into verizon today and i started to explain my issue and before i even had the chance to show her the lady said. and i quote "no way, ive never seen that happen before." and i said, well i know im not the only one because of what ive seen on forums.. then she cuts me off and says "are you trying to con us out of a phone so you can hack it or whatever you people call it" i just held up my phone and showed her the issue and she said well, thats too bad, i cant do anything for you for that. have a nice day. needless to say im pretty pissed. im going to go to another store tomorrow.
All I can say is that she a real bitch. When I went to the store, the guy room a look at it, said he had never seen that before. He went online to research it to see if there was a fix. He said it was a known issue with the trackball. They didn't have any in stock but they sent a refurbished one from Verizon with overnight shipping via UPS. Works perfectly now.


Sent from my Eris using Tapatalk
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Old July 2nd, 2010, 07:11 PM   #31 (permalink)
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Quote:
Originally Posted by cfoley23 View Post
i am having a similar issue, my trackball works in all directions except left. so i went into verizon today and i started to explain my issue and before i even had the chance to show her the lady said. and i quote "no way, ive never seen that happen before." and i said, well i know im not the only one because of what ive seen on forums.. then she cuts me off and says "are you trying to con us out of a phone so you can hack it or whatever you people call it" i just held up my phone and showed her the issue and she said well, thats too bad, i cant do anything for you for that. have a nice day. needless to say im pretty pissed. im going to go to another store tomorrow.
Oh man, you should have her job, AND the person standing next to hers' job. That's when you demand a manager. It shouldn't even matter if you are trying to "hack" your replacement, it IS your phone. The fact that your current unit isn't working properly is completely unrelated.
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Old July 2nd, 2010, 07:53 PM   #32 (permalink)
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well i went in today for my trackball issue, AND wen the tech looked at it, it worked fine, uggh, pissed me off cuz ive dealt with this for a while and when i take it in it works..haha, guess no replacement yet
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Old July 2nd, 2010, 11:21 PM   #33 (permalink)
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.
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Old July 2nd, 2010, 11:26 PM   #34 (permalink)
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I got mine brand new because apparently the insurance you get along with the phone replaces that problem, I'm just thankful my rep told me about Asurion because thats how I got mine replaced.
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Old July 2nd, 2010, 11:32 PM   #35 (permalink)
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Quote:
Originally Posted by cfoley23 View Post
i am having a similar issue, my trackball works in all directions except left. so i went into verizon today and i started to explain my issue and before i even had the chance to show her the lady said. and i quote "no way, ive never seen that happen before." and i said, well i know im not the only one because of what ive seen on forums.. then she cuts me off and says "are you trying to con us out of a phone so you can hack it or whatever you people call it" i just held up my phone and showed her the issue and she said well, thats too bad, i cant do anything for you for that. have a nice day. needless to say im pretty pissed. im going to go to another store tomorrow.
I would have canceled my contract right then and there and thrown the phone at the wall.
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Old July 6th, 2010, 05:47 PM   #36 (permalink)
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Eris lock screen bounces wont unlock

That is if your phone is plugged into a wall.

IF YOU ACTUALLY HAVE A TRACKBALL ISSUE, do this (I just did, and it works perfectly, follow the video, very easy):

http://androidforums.com/htc-droid-eris/114731-trackball-cleaning.html
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Old July 6th, 2010, 07:49 PM   #37 (permalink)
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thank you!
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Old August 24th, 2010, 08:33 PM   #38 (permalink)
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Just wanted to pkopalek. My trackball was about to make me crazy. I only use it with the camera and would be glad to live without it but having it randomly scroll down a list or page was making me foam at the mouth. I just tried this little trick and I'm back in action. Should it prove to only be a honeymoon fix, I'll report back.
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Old August 25th, 2010, 01:25 AM   #39 (permalink)
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Mine did this out of the box back in January with the factory plug. I've just learned to deal with it because I'm not going to get into a musical phone return cycle with Verizon like I did with my Omnia.
If I need to use it, I unplug it, use it and plug it back in. Eh, it works for me.
But I jumped out of the Eris gate asking about the jumpy screen issues when plugged in on other forums.
Oh well, life goes on. Jumpy screen and all.
I have to say, it seems to be a teeny, tiny bit better since I rooted. It might be my imagination or maybe I'm finally used to it and habit has me not noticing it anymore.
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The HTC Droid Eris launched for Verizon Wireless on November 6th in part as the carrier's first Android Phone. However it was overshadowed by the other member of the inaugural Verizon Droid duo - the Motorola Droid. The Droid Eris might look fa... Read More

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