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Old February 19th, 2010, 02:51 PM   #1 (permalink)
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Default com.htc.provider ERROR on Weather Refresh

I just started to get "The process com.htc.provider has stopped unexpectedly. Please try again. FORCE CLOSE" error. I think I've narrowed it down to my HTC Weather widget, because I noticed that it now states "Current City" instead of the city name, such as Pittsburgh. So, when I open the weather apps and hit the refresh button, I get the error everytime I hit the refresh button.

The only apps I've installed since this started to happen are MyApps, Lookout (Update), MyVerizon (Update) and CNN News (Update).

I've only had the ERIS for about two weeks and this is the first time I've encounter this error.

Any ideas?

Thanks!
Tom

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Old February 19th, 2010, 02:55 PM   #2 (permalink)
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Here's something strange, someone else on the DRIOD forum has the same issue, starting around the same time as mine today...

com.htc.provider stopped unexpectedly??? - Droid Forum - Verizon Droid & the Motorola Droid Forum
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Old February 19th, 2010, 03:12 PM   #3 (permalink)
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I'm having the same problem, anyone found how to solve this problem?
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Old February 19th, 2010, 03:20 PM   #4 (permalink)
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com.htc.provider is something related to all of the Eris' connected apps. Weather, peep, etc. If you are using peep, see if it is still sending updates. If you are using a task killer, you may be killing off a process that this needs to run. If you just uninstalled or installed anything it may have become connected to this process and could be causing problems. Restarting the phone may help too.
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Old February 19th, 2010, 03:30 PM   #5 (permalink)
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Same as me just about one hour ago. I've also noticed that on google maps when I open it it has Easter Island as my location and just blue screen. no grid. I just installed CNN app and weather.com app. Check your google map. This and the homescreen weather is messed up
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Old February 19th, 2010, 03:34 PM   #6 (permalink)
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Originally Posted by Tommyboy56 View Post
Same as me just about one hour ago. I've also noticed that on google maps when I open it it has Easter Island as my location and just blue screen. no grid. I just installed CNN app and weather.com app. Check your google map. This and the homescreen weather is messed up

My Google Maps location is fine.
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Old February 19th, 2010, 03:46 PM   #7 (permalink)
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Just uninstalled any apps that I installed today. Also got rid of Advance Task killer as someone mentioned above. Let you know what happens
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Old February 19th, 2010, 03:49 PM   #8 (permalink)
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Originally Posted by Tommyboy56 View Post
Same as me just about one hour ago. I've also noticed that on google maps when I open it it has Easter Island as my location and just blue screen. no grid. I just installed CNN app and weather.com app. Check your google map. This and the homescreen weather is messed up
exactly the same as me. I think the location in the weather apps is the main problem here. Disable auto update weather. It seems to help a lot
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Old February 19th, 2010, 03:50 PM   #9 (permalink)
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The issue seems to have resolved itself on my Erie, my city is back and it can hit refresh on the weather and no error comes up. I didn't do anything it just fixed itself...
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Old February 19th, 2010, 03:50 PM   #10 (permalink)
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This just happened to me today. It happened when I turned on the "Wireless Networks" in the Location setting. Then everything went haywire-Google Maps, Places Directory, etc. I tinkered around in Applications, and did a "Force Close" on both HTC Sense and Home, and then rebooted the phone (turned off then on). That seemed to work. The one problem I ran into was that when I enabled HTC Sense again (and chose it as my default) I needed to load my apps onto my home screens again. I still had all my apps, and the info was the same, but it was a pain in the %$#. Hope this helps.
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Old February 19th, 2010, 03:50 PM   #11 (permalink)
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Just started happening to me too
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Old February 19th, 2010, 03:51 PM   #12 (permalink)
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Ok did what I mentioned above. Weather is fine now. I even refreshed (updated it) and went back to my location. No error message. Google maps is still screwed but maybe it has to reset. It seems that taking out Advanced Task Killer and then turning phone on then off did the trick. Try it Holy crap google maps just came back to me.

Alright. Installed CNN app. this shouldn't matter.
Installed Weather.com app could be a problem maybe a conflict getting info for both
Installed Advance Task Killer last week. Only seemed to get better when I uninstalled this app. Mmmmm!
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Old February 19th, 2010, 03:54 PM   #13 (permalink)
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My Weather Channel app said I was in Hao, French Polynesia (85 degrees, btw). My SunMoon app said I was at -28 south latitude. For a brief time, Google Maps said I was near Easter Island as well. Haha.

All seems good to go now.

This is beyond any task killer. It's happening to my friends' with Eris' as well.
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Old February 19th, 2010, 04:13 PM   #14 (permalink)
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Mine is now working without any uninstalls/changes....Verizon network error????

Bob.
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Old February 19th, 2010, 04:18 PM   #15 (permalink)
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Originally Posted by Bswartz95 View Post
My Weather Channel app said I was in Hao, French Polynesia (85 degrees, btw). My SunMoon app said I was at -28 south latitude. For a brief time, Google Maps said I was near Easter Island as well. Haha.

All seems good to go now.

This is beyond any task killer. It's happening to my friends' with Eris' as well.
Yeah I probably uninstalled stuff for no reason. But I was thinking of dropping the task killer anyway. It just didn't seem to do much as far as battery life. Now back to re-installing my apps.
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Old February 19th, 2010, 04:42 PM   #16 (permalink)
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Mine just did that a few times about an hour ago. I restarted and it seems to be fixed now. Maybe VZW is doing some prep work for the 2.1 OTA that messed up the location service. :-p Haha fat chance.
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Old February 19th, 2010, 04:47 PM   #17 (permalink)
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When is the 2.1 update supposed to be released? (and is there a 2.0 update [I'm still @ 1.5])...

Its an auto-push, right?

Bob.
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Old February 19th, 2010, 04:49 PM   #18 (permalink)
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It may have just been a network error of some sort. Sorry, if anyone went through some unneeded hassle because of my post.


We probably won't see 2.1 for a few more weeks.
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Old February 19th, 2010, 04:49 PM   #19 (permalink)
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Quote:
Originally Posted by OhioSpyderman View Post
When is the 2.1 update supposed to be released? (and is there a 2.0 update [I'm still @ 1.5])...

Its an auto-push, right?

Bob.
Eris to v2.x, when?
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Old February 19th, 2010, 05:33 PM   #20 (permalink)
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I emailed HTC Support when this error first occurred and here's their reply:

"Thank you for contacting HTC technical support in regards to your Droid Eris. We understand your frustrations in receiving the error: “ The process com.htc.provider has stopped unexpectedly.” After reviewing your concern we found a solution that should fix this issue. 1. Force the close when it gives you the error. 2. Go to manage application and find: com.android.providers.calendar 3. Tap on Clear Data. 4. All information is removed including Google and Exchange Calendar data. 5. To retrieve this information back you will need to synch your device once again. These steps have resolved this error message in the past and I hope this solution works for you. If the solution does not work, and you have performed these steps. Let us know if you get any new errors by replying to this email or contacting us at 1-800-449-8358. I hope this information was helpful. I want to thank you for contacting HTC. We apologize for any inconveniences you are experiencing as a result of your issue today"
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Old February 19th, 2010, 05:57 PM   #21 (permalink)
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So, why did doing NOTHING resolve the issue?

I previously owned a LVG Dare, not smart, but far from a dumb phone. I had ZERO issues with it (it was slow, but that was a given).

I have another 20+ days to decide to keep this phone, and I hope that things go smoothly....

Bob.
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Old February 19th, 2010, 06:00 PM   #22 (permalink)
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Hey all, I recently notice this problem on my HTC eris today too. I also have the ATK but didn't have to get rid of it, so if you haven't yet - don't.

I simply rebooted the phone and noticed that the weather still hadn't updated. I turned on the wifi and instantly the weather widget refreshed itself and my google maps recognized my location.

I can also manually refresh the weather app just fine. Hope this can help!!
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Old March 24th, 2010, 05:55 AM   #23 (permalink)
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I am having this problem with my HTC Hero with BT Mobile. I cannot apply any of these solutions because I cannot get rid of the message. Every time I force close on the error message the phone goes into a short reboot and then the message reappears and it keeps going round in circles. Can anybody help with breaking this never ending loop? I have tried rebooting the phone, removing the battery but it still keeps doing it.
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