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Old June 15th, 2010, 12:02 PM   #1 (permalink)
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Does Asurion give you a refurbished phone as a replacement or a new one? I recently had an incident with my Incredible and just was informed that it isnt backordered on there anymore.

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Old June 15th, 2010, 12:38 PM   #2 (permalink)
 
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It depends on what they have in stock, sometimes new, sometimes refurb. Most likely it will be new since this phone is relatively new and im sure hasnt had too many sent back. But who knows
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Old June 15th, 2010, 12:53 PM   #3 (permalink)
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I just got an asurion replacement dinc last week. Like those waiting on their orders, I did wait a couple of weeks. It was brand new in the box.
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Old June 15th, 2010, 01:09 PM   #4 (permalink)
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my former replacements were all refurbs, but they worked fine. I would say that there aren't gonna be refurbs of the Dinc for awhile, so they will be new for now. Just my .02.
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Old June 15th, 2010, 01:27 PM   #5 (permalink)
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what did you do to your phone?
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Old June 15th, 2010, 01:28 PM   #6 (permalink)
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Yeah I had a BB replacement a few years back that was refurb, but it was better than the phone it replaced! There is nothing wrong with refurbs. But it is a word people don't like.
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Old June 15th, 2010, 02:39 PM   #7 (permalink)
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Quote:
Originally Posted by Needz_Android View Post
what did you do to your phone?
Dropped it in water. Speaker now has that terrible feedback sound and the status bar is indicating that headphones are plugged in.

For the record i had a Seidio Innocase on it and it actually did do a lot to keep the phones internals dry.

I want the replacement simply because i had only had it a month and was doing all i could to baby it.
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Old June 15th, 2010, 02:41 PM   #8 (permalink)
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I called Asurion and the rep said that 4 out of 5 times the replacement will be new. I never had the chance to tell her what phone i was calling about since i did my claim online. I believe with all that you guys are saying, logic dictates that it will be new. I will let you know in 24 hours!
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Old June 15th, 2010, 04:39 PM   #9 (permalink)
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I wouldn't really worry about it. In my experience with a recent release, the replacements will be new. If its a refurb though, it should still be fine. I've never gotten a refurb with like a scratched up screen or anything but maybe I have had good luck.
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Old June 15th, 2010, 05:27 PM   #10 (permalink)
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how the hell do you even sign up for asurion? their website is impossible..
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Old June 15th, 2010, 06:05 PM   #11 (permalink)
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To get coverage on your phone? You do that through verizon. To make a claim, was easy peasy lemon squeezy.
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Old June 15th, 2010, 06:50 PM   #12 (permalink)
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alright thanks!
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Old June 15th, 2010, 07:09 PM   #13 (permalink)
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i heard from this forum we had 60 days to get asurion, correct?
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Old June 15th, 2010, 07:13 PM   #14 (permalink)
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I heard it was thirty
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Old June 15th, 2010, 07:18 PM   #15 (permalink)
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it's 30 days
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Old June 15th, 2010, 07:21 PM   #16 (permalink)
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Fml

i must be the only person who doesn't have insurance. there must be a way to get it somehow... i must have hope...
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Old June 17th, 2010, 11:02 PM   #17 (permalink)
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Got my insurance replacement yesterday. It was brand new in box. I might add that it was the new box that Verizon droided out. Plus it came with a 2gb card in it which was not included in my first one.

Quite glad i had insurance.
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Old June 18th, 2010, 07:17 AM   #18 (permalink)
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try not to drop this one in water
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Old June 18th, 2010, 10:58 AM   #19 (permalink)
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30 days to add it, from date of purchase.

60 days to submit a claim, from date of incident.
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Old June 18th, 2010, 11:19 AM   #20 (permalink)
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even if u get a refurbished phones there is nothing wrong with them... they will come looking and working like new.
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When the HTC Droid Incredible launched in spring of 2010, it quickly became one of Verizon's hottest Android phones ever. Sporting many of the same features as its cousin, the Google-branded Nexus One, the Incredible features a 1GHz Snapdragon ... Read More



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