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Old December 21st, 2010, 01:10 PM   #1 (permalink)
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Default Should I Warranty Replace my Incredible?

I want to get a feel for what you all think.

Have the Inc since day 1 and love it overall. The problems are:

1. Crappy voice quality. My wife just got one and it is crystal clear. I thought maybe 2.2 and then the Nov update would do something but it is the same. I do the *228 regularly so I figure it's the phone.

2. Power button is sinking in. It works but definitely getting mroe flush against the body.

Everything else works great and I painstakingly have it set up just how I like it. So the question is, what do you all think the chances are of getting a replacement that fixes my issues without introducing other problems? Or should I keep what I have?

On one hand I have lived with the phone issue for 8 months but some calls are so bad I'm saying "what" and " pardon me" after every sentence. Very frustrating at times.

Sometimes the devils you know are worth holding on to since those you don't know could be a lot worse. What do you all think?

Thanks.

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Old December 21st, 2010, 01:31 PM   #2 (permalink)
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I'd replace it...

I demand satisfaction!!

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Old December 21st, 2010, 01:45 PM   #3 (permalink)
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I think you'd have trouble getting warranty or even an insurance replacement. It sounds like nothing is technically wrong with the phone, your just not happy with the call quality.
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Old December 21st, 2010, 11:48 PM   #4 (permalink)
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I'll only replace it if they have the Inc HD out soon. Please Verizon can we please have a large screen non-motorola phone NOW!!!!! Please, 4G is a long way off for most markets anyway. I may have to jump ship if we don't get some quality phones on board soon.....
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Old December 22nd, 2010, 04:41 PM   #5 (permalink)
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Quote:
Originally Posted by jr461 View Post
I want to get a feel for what you all think.

Have the Inc since day 1 and love it overall. The problems are:

1. Crappy voice quality. My wife just got one and it is crystal clear. I thought maybe 2.2 and then the Nov update would do something but it is the same. I do the *228 regularly so I figure it's the phone.

2. Power button is sinking in. It works but definitely getting mroe flush against the body.

Everything else works great and I painstakingly have it set up just how I like it. So the question is, what do you all think the chances are of getting a replacement that fixes my issues without introducing other problems? Or should I keep what I have?

On one hand I have lived with the phone issue for 8 months but some calls are so bad I'm saying "what" and " pardon me" after every sentence. Very frustrating at times.

Sometimes the devils you know are worth holding on to since those you don't know could be a lot worse. What do you all think?

Thanks.
I had the same dilemma and was concerned that a refurbished phone would not be as good as the one I had but.... I ordered 2 replacements and the second one had much better phone quality, but that phone started rebooting every time it loaded the OS so had them send another one... That one had as bad a phone quality as the first one so I ordered phone number 5 and this phone is a refurb also but was built in November according to the sticker and the phone call quality is super.
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Old December 22nd, 2010, 08:33 PM   #6 (permalink)
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Return it. Once you get out of warranty, you have no options.
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Old December 22nd, 2010, 09:42 PM   #7 (permalink)
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I had my Dinc replaced last week because of a blown speaker. The refub came with an AMOLED like the original and looked to be brand new. It took some time to set up the new to mirror the old but now all is will in droid land again. I put off replacing mine for some time out of fear what a refurb might bring. I should have swapped phones the day my speaker sounded bad. If I have another problem.. I'll trade again.
It takes time to set up the new phone but with some planning prior the change over went very smooth.
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Old December 22nd, 2010, 11:55 PM   #8 (permalink)
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I would drag my girlfriend to the VZ store and show them. Big Red has been very good to me through 4 phones. I love the Incredible. They even made sure to order me an amoled because I wear polarized glasses.

The 4 phones were my fault. 2 on insurance 2 warranty.
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Old December 23rd, 2010, 12:28 PM   #9 (permalink)
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Quote:
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I would drag my girlfriend to the VZ store and show them. Big Red has been very good to me through 4 phones. I love the Incredible. They even made sure to order me an amoled because I wear polarized glasses.

The 4 phones were my fault. 2 on insurance 2 warranty.

4 PHONES ALREADY? DUDE! You're like a phone grim reeper! I'm still on my DInc I got on rollout day! It's been perfect! (finding wood to knock on...)
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Old December 23rd, 2010, 01:31 PM   #10 (permalink)
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My phones got dust under the screen, under the camera glass, and the power button is sinking in too lol I can barely click it on the left side of the power button at all.

This is my 2nd Inc :S
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Old December 24th, 2010, 01:36 PM   #11 (permalink)
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I wish I could warranty replace my Inc but I got it on eBay haha

Wifi radio seems damaged. No matter what ROM I run it drops out. It did this from the very start when it was stock as well. Oh well! I'll have a new phone soon!
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Old December 24th, 2010, 02:30 PM   #12 (permalink)
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Quote:
Originally Posted by gonzoguy24 View Post
I wish I could warranty replace my Inc but I got it on eBay haha

Wifi radio seems damaged. No matter what ROM I run it drops out. It did this from the very start when it was stock as well. Oh well! I'll have a new phone soon!

Have you tried? It's a factory warranty, so it shouldn't matter where you got it.
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Old December 25th, 2010, 12:46 AM   #13 (permalink)
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Hmmm I guess I never really thought of that. Can anyone else chime in? I was not able to buy the insurance through verizon...since i got it from ebay. I guess that does not necessarily mean I cannot warranty replace it...I dunno! i guess I will try and call in...
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When the HTC Droid Incredible launched in spring of 2010, it quickly became one of Verizon's hottest Android phones ever. Sporting many of the same features as its cousin, the Google-branded Nexus One, the Incredible features a 1GHz Snapdragon ... Read More



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