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Old July 25th, 2011, 07:11 PM   #101 (permalink)
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Personally I think all phone insurance is a waste for most users (unless you're at a very high risk of breaking your phone). And I refuse on principle to PAY for warranty coverage after a year for something Verizon is making me take a 2 year contract on.

But that's just me.
While I agree, I took out an insurance policy for my phone from Squaretrade since it was cheaper. It is the only device I have insurance on. Not that I try to break the phone, but let's just say that I'm a lot less careful knowing I'll get $600 back if it does break.

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Old July 25th, 2011, 09:59 PM   #102 (permalink)
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While I agree, I took out an insurance policy for my phone from Squaretrade since it was cheaper. It is the only device I have insurance on. Not that I try to break the phone, but let's just say that I'm a lot less careful knowing I'll get $600 back if it does break.
i have herd of squaretrade what kinda of stuff do they offer man
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Old July 25th, 2011, 11:23 PM   #103 (permalink)
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i have herd of squaretrade what kinda of stuff do they offer man
I can't comment on the process of actually filing a claim, but they offer accidental insurance (and extended warranties) on electronic devices. It is a $50 deductible for any accidental claim (warranty claims are free). If they can't repair your device , they will give you a check for the full retail value of it (supposedly). It cost me $100 for 2 years of extended warranty and accidental insurance.
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Old July 26th, 2011, 12:30 AM   #104 (permalink)
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Is that a one time charge of 100$ or is out broken up ?
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Old July 26th, 2011, 10:21 AM   #105 (permalink)
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One time charge.
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Old July 26th, 2011, 10:32 AM   #106 (permalink)
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Thats not a bad deal seeing how I pay 6.99 a month and I pay that 24 times over the length of my contact And the deductible is cheper
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Old July 27th, 2011, 03:22 PM   #107 (permalink)
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My phone had an empty wine bottle dropped on it last night, shattering the glass. Started my asurion claim on their website until they told me to call. I was told to expect my replacement phone tomorrow. They hadn't really specified, and I never thought to ask, but I assume I've got another incredible on the way...
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Old July 27th, 2011, 05:03 PM   #108 (permalink)
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humm good luck man i d k if you will get an inc anymore
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Old July 28th, 2011, 08:05 AM   #109 (permalink)
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My phone had an empty wine bottle dropped on it last night, shattering the glass. Started my asurion claim on their website until they told me to call. I was told to expect my replacement phone tomorrow. They hadn't really specified, and I never thought to ask, but I assume I've got another incredible on the way...
Follow up and let us know if it was a DInc1 or a Dinc2. Thanks
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Old July 28th, 2011, 08:38 AM   #110 (permalink)
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Thats not a bad deal seeing how I pay 6.99 a month and I pay that 24 times over the length of my contact And the deductible is cheper
Keep in mind that Asurion covers "loss" Most others don't. that's the main reason its more expensive.
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Old July 28th, 2011, 12:36 PM   #111 (permalink)
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My buddy got his inc wet, i assume assurion is verizons insurance cause thats what he has, ( i dont do insurance cause i take car of my stuff) they sent him an inc it had issues so he called verizon and they sent him an inc2 for free, and i think it was a brand new inc2, maybe its cause he has like 5 phones on his account and most of them have data.
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Old July 28th, 2011, 01:56 PM   #112 (permalink)
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My buddy got his inc wet, i assume assurion is verizons insurance cause thats what he has, ( i dont do insurance cause i take car of my stuff) they sent him an inc it had issues so he called verizon and they sent him an inc2 for free, and i think it was a brand new inc2, maybe its cause he has like 5 phones on his account and most of them have data.
Yeah, what you get is a crap shoot of how many times has it been replaced, who you talk to, your account size and history, and a random prime number.

I remember Asurion was giving people problems about "water damage" for awhile which is stupid since they cover "loss". oops my water logged phone was lost, please send me a new one.
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Old July 28th, 2011, 08:41 PM   #113 (permalink)
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Alltell is gone and verizon if different if your paying for it you can get as many replacements as you want
I realize this, but the junk refurbished phones still apply. Why spend $100+ for something u could buy used for maybe a little more? and this way you are NOT required to pay anything unless your phone truley does break.
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Old July 28th, 2011, 09:58 PM   #114 (permalink)
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yeah but i mean no mater what you do every time you get a replacement you will always get a referb which SUCKS
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Old July 28th, 2011, 11:36 PM   #115 (permalink)
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My friend has his screen cracked and had the incredible, and ended up getting the incredible 2 with no problems.

I wonder because of the fact that they now have a good amount of incredible 2's, that they are able to replace incredible 1's with 2's when a replacement is needed.
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Old July 29th, 2011, 12:13 AM   #116 (permalink)
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that is a possiblity
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Old July 29th, 2011, 07:32 AM   #117 (permalink)
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My friend has his screen cracked and had the incredible, and ended up getting the incredible 2 with no problems.

I wonder because of the fact that they now have a good amount of incredible 2's, that they are able to replace incredible 1's with 2's when a replacement is needed.

Why would they have a "good amount " of refurbished incredible 2?

Seems like they would have more.refurbished incredible.
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Old July 29th, 2011, 12:52 PM   #118 (permalink)
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Why would they have a "good amount " of refurbished incredible 2?

Seems like they would have more.refurbished incredible.
Yes and no. The Incredible has been out longer, and among the sales, returns and warranty exchanges on the device I bet there are fewer decent Incredibles versus Incredible 2 models. Support for the Incredible is going to wane. I highly doubt the Incredible 2 is going to get kicked to the curb after awhile also. Phones running up to 3G only, regardless of processors and OS versions, won't be the hot ticket anymore. They have to have a good number of current refurbs on hand to support the latest product.

Surely a person who just got an Incredible 2 doesn't want to get the OG Incredible.

Edit:

I do have a legitimate claim in with Asuiron from earlier this month that I couldn't complete because the fine folks at Asurion couldn't validate my address. I know with my Incredible being rooted I could not turn it in to Verizon and risk getting charged for the replacement. I have suspected water damage but the visible moisture indicators have not gone off.

Asurion in the online process informed me that since the Incredible is no longer being produced, my replacement will be a Incredible 2. Your mileage will vary.
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Old July 29th, 2011, 02:48 PM   #119 (permalink)
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Got my replacement last night, dinc 1. Not sure if it's a refurb or not. The only difference I've seen other than the packaging is the battery, which is black, not red.
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Old July 29th, 2011, 03:15 PM   #120 (permalink)
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it is a refurb man they havent made new icnredibles in a long time
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Old August 3rd, 2011, 04:13 PM   #121 (permalink)
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Hi all, just got my replacement for my Dinc from Asurion yesterday. Dinc2 in original verizon packaging all wrapped up like a new phone. Absolutely no marks on it, no marks on an contacts. Everything I can look at on it looks like a brand new phone. I've gotten Asurion replacements before and they usually came boxed in a black box in ziploc style bags. This came in all heat sealed like my original incredible did when it was new. Anyone else had this happen? I've heard alot of horror stories about refurbed Inc2's coming in terrible condition. Was really suprised hope some others get replacements in this condition.
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Old August 3rd, 2011, 05:37 PM   #122 (permalink)
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you just got super lucky they must of not had any referb inc or inc2 when you made your call enjoy it man
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Old August 4th, 2011, 11:53 AM   #123 (permalink)
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My replacement (refurb) inc liked to restart itself at random times. I called Asurion back, and now I have a new (not refurb!) inc2 in the mail. Not bad...
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Old August 4th, 2011, 12:51 PM   #124 (permalink)
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you just got super lucky they must of not had any referb inc or inc2 when you made your call enjoy it man
Yeah i think that blind luck had to play a huge role here. I'm loving it though and the otterbox defender's getting delivered today.
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Old August 4th, 2011, 12:58 PM   #125 (permalink)
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My replacement (refurb) inc liked to restart itself at random times. I called Asurion back, and now I have a new (not refurb!) inc2 in the mail. Not bad...
Quality customer service for Asurion? Crazy talk! maybe they got tired of the bad press and are working on their image. Congrats!
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Old August 4th, 2011, 11:44 PM   #126 (permalink)
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Good stuff now root and be mary
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Old August 5th, 2011, 05:30 AM   #127 (permalink)
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I think this must be luck of the draw, a call yesterday and it was sorry sir we are required to send an incredible 1 to you...canceled my claim, might as well wait for my ne2. Sucks...
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Old August 5th, 2011, 06:01 PM   #128 (permalink)
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haha man i got like 3 inc 2s in my poession right now shows how HORRIBLE verizion and asurion are with there phones
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Old August 6th, 2011, 05:12 PM   #129 (permalink)
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Had an issue with my replacement Inc and the Asurion rep said he was sending an Inc 2. We'll see if it is a Inc 1 or 2 when the package comes...
Did anyone that got an Inc. 2 as the replacement have a SD card come with theres?
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Old August 7th, 2011, 03:32 PM   #130 (permalink)
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Had an issue with my replacement Inc and the Asurion rep said he was sending an Inc 2. We'll see if it is a Inc 1 or 2 when the package comes...
Did anyone that got an Inc. 2 as the replacement have a SD card come with theres?
Mine came with a sd card in it
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Old August 7th, 2011, 05:49 PM   #131 (permalink)
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called today on a Dinc insurance phone from Nov. now my Dinc 1 has a blown speaker. Rep said no more Dincs left and is sending a Dinc 2.
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Old August 8th, 2011, 12:30 AM   #132 (permalink)
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I thik its safe to say up grade now while the getting is good
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Old August 8th, 2011, 12:31 PM   #133 (permalink)
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I also have a blown speaker. I called in this morning, she said they have the orig dinc in stock. I put a hold on my claim. I am afraid if a bad inc. Mine has been flawless till now.
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Old August 8th, 2011, 03:33 PM   #134 (permalink)
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I also have a blown speaker. I called in this morning, she said they have the orig dinc in stock. I put a hold on my claim. I am afraid if a bad inc. Mine has been flawless till now.
You can replace the speaker yourself. I think the part is like $15.
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Old August 8th, 2011, 05:08 PM   #135 (permalink)
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trust me the INC2 may seam like an upgade but verizion will F*** you with this phone i have had mine for 5 weeks and i kid you not i have had 5 PHONES in thoes 5 weeks it is the worse thing i have ever had phone wise
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Old August 8th, 2011, 06:49 PM   #136 (permalink)
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trust me the INC2 may seam like an upgade but verizion will F*** you with this phone i have had mine for 5 weeks and i kid you not i have had 5 PHONES in thoes 5 weeks it is the worse thing i have ever had phone wise

I think it is strange that incredible 2 isn't near as good as #1. Thunderbolt is not impressing me either.
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Old August 8th, 2011, 06:51 PM   #137 (permalink)
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it really isint i WANT MY INC1 back so bad i HATE the inc2 it is by far the worse phone i have ever had period... i wish i would have got the charge or the revolution instead f this POS
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Old August 8th, 2011, 09:08 PM   #138 (permalink)
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You can replace the speaker yourself. I think the part is like $15.
Thanks! Just ordered one from eBay for $9.41 shipped. You tube videos explain it very well. Looks easy! Thanks again!
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Old August 8th, 2011, 09:52 PM   #139 (permalink)
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its easy i have done it
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Old August 9th, 2011, 10:49 PM   #140 (permalink)
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it really isint i WANT MY INC1 back so bad i HATE the inc2 it is by far the worse phone i have ever had period... i wish i would have got the charge or the revolution instead f this POS
What do you hate so much about the inc2? I haven't had a single problem with mine, and I went through 2 Dincs with bad screens within 2 weeks of upgrading when i originally got it, so the inc2's been a world better for me.
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Old August 10th, 2011, 02:49 AM   #141 (permalink)
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What do you hate so much about the inc2? I haven't had a single problem with mine, and I went through 2 Dincs with bad screens within 2 weeks of upgrading when i originally got it, so the inc2's been a world better for me.

Not for me shoot I hate it
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Old August 12th, 2011, 09:59 PM   #142 (permalink)
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How do you file a claim with them? And is there a deductible? I got my Inc at BB and pay for the insurance as well. My camera lens is cracked. Figure I might as well try my hand at this. Ive been eyeing an Inc 2 for quite some time.
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Old August 12th, 2011, 10:32 PM   #143 (permalink)
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How do you file a claim with them? And is there a deductible? I got my Inc at BB and pay for the insurance as well. My camera lens is cracked. Figure I might as well try my hand at this. Ive been eyeing an Inc 2 for quite some time.
Do you have the Verizon insurance (which is through Asurion) or do you have the Best Buy warranty? They are not the same and offer different services.
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Old August 13th, 2011, 07:21 AM   #144 (permalink)
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Do you have the Verizon insurance (which is through Asurion) or do you have the Best Buy warranty? They are not the same and offer different services.
Might be through BB. I think I pay $9 a month or something like that.
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Old August 13th, 2011, 09:23 AM   #145 (permalink)
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my inc2 I got from assurion was brand new. You just gotta keep trying to get it. Keep asking what phone they will give you, it varys by every hour. I haven't had a single issue with my inc2, I love the thing.
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Old August 13th, 2011, 10:20 AM   #146 (permalink)
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Might be through BB. I think I pay $9 a month or something like that.

Then you have coverage through best buy. If you file a claim with them they will send the phone to their repair facility, where it will sit around for days/weeks before they look at it. No matter what's wrong with it they will try and repair it first. And they don't cover lost or submerged phones.
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Old August 13th, 2011, 12:18 PM   #147 (permalink)
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Then you have coverage through best buy. If you file a claim with them they will send the phone to their repair facility, where it will sit around for days/weeks before they look at it. No matter what's wrong with it they will try and repair it first. And they don't cover lost or submerged phones.
And, don't forget they will give you a replacement phone during this time. The cheapest non-smartphone they can find. At least that is what I have heard since I have never purchased or used the BB warranty/insurance service.

Jeff
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Old August 13th, 2011, 03:12 PM   #148 (permalink)
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And, don't forget they will give you a replacement phone during this time. The cheapest non-smartphone they can find. At least that is what I have heard since I have never purchased or used the BB warranty/insurance service.

Jeff

actually, I'm pretty sure you have to pay extra for the "premium" protection plan that gives you a loaner phone and expidited service.

I worked at bby for 8 years, and when they started with that black tie BS is when the company started going down hill. Just cutting corners. And euph is absolutely correct, the phone will take 7-14 days I believe to get "repaired" and sent back to the store. Once it gets to the store, you will have to wait for them to actually call you and tell you its in (which could take a while longer)

In short, don't buy your phone at bby, and if you do, don't get black tie, lol.
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Old August 13th, 2011, 03:21 PM   #149 (permalink)
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Originally Posted by euph_22 View Post
Then you have coverage through best buy. If you file a claim with them they will send the phone to their repair facility, where it will sit around for days/weeks before they look at it. No matter what's wrong with it they will try and repair it first. And they don't cover lost or submerged phones.
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Originally Posted by jeffgman View Post
And, don't forget they will give you a replacement phone during this time. The cheapest non-smartphone they can find. At least that is what I have heard since I have never purchased or used the BB warranty/insurance service.

Jeff
I just found this out by calling them. Complete crap, oh well. Atleast I can cancel it.
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Old August 13th, 2011, 08:40 PM   #150 (permalink)
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actually, I'm pretty sure you have to pay extra for the "premium" protection plan that gives you a loaner phone and expidited service.

I worked at bby for 8 years, and when they started with that black tie BS is when the company started going down hill. Just cutting corners. And euph is absolutely correct, the phone will take 7-14 days I believe to get "repaired" and sent back to the store. Once it gets to the store, you will have to wait for them to actually call you and tell you its in (which could take a while longer)

In short, don't buy your phone at bby, and if you do, don't get black tie, lol.
I got my Incredible at Best Buy for free, so it was a pretty good deal. But, I did not go with the Best Buy warranty, I stayed with the Verizon insurance. I just did not like the fact that if I lost my phone it was not covered by the Best Buy warranty.

Jeff
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