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Old August 14th, 2011, 12:56 AM   #151 (permalink)
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if you want insurance look back a couple pages at the squresoft insurance of something like that one time fee of 100$ not 7 bucks a month and deductibles are only 50$ instead of 100$ through Verizon

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Old August 15th, 2011, 07:30 PM   #152 (permalink)
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My friend had her screen smashed last week, filed a claim and Asurion sent her a refurbed Incredible 1... so clearly they have more.
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Old August 16th, 2011, 05:33 PM   #153 (permalink)
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My friend had her screen smashed last week, filed a claim and Asurion sent her a refurbed Incredible 1... so clearly they have more.

It's just a mater timing
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Old August 16th, 2011, 09:14 PM   #154 (permalink)
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From someone that has worked for Asurion, it all depends what is available at the time. Which honestly, shouldn't be so hard to understand but getting reemed out by mad customers for a year and a half, people just don't understand. All those warranty phones sent in, if possible get cleaned, fixed, and tested. When Asurion gets a shipment in and thats the phone you are replacing that will be the phone you get. Even if Asurion was out for 6 months they can still get a shipment of that phone in. Yes after the phone is discontinued it is more unlikely that the phone will come back in stock. Though I have seen it more times than once when a phone they didn't have in stock for months all of a sudden comes available during order process.

Not only this, but if there is a limited amount of a phone left, the system automatically chooses a comparable phone that is more abundant. Basically, that keeps the system from over ordering a phone causing backorders and such.

Keep in mind that just cause a certain phone is the successor of the phone your replacing doesn't mean that will be the replacement phone. Always loved how people EXPECT the upgrade to their device if theirs isn't available. Since it has to be a comparable device, if something is closer in specs that will be the replacement, not the upgraded device.

There is a lot to Asurion's insurance replacement process but it is all about reading the Insurance Coverage Terms. There is a lot in there that people that don't read and then get mad at the CSR's for them not reading the Terms. My favorite is when a parent punishes their child by not replacing their phone for like 4 months and when they do call in and find out that they only had 60 days to call the claim in they get pretty upset. In the end the parent f***ed themselves.
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Old September 11th, 2011, 08:55 AM   #155 (permalink)
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Long time lurker.... Dropped my phone last night, INC turns on but screen does not work and all calls get sent straight to VM. Was hoping for a windfall of Dinc2 from Asurion but alas, dinc is what i will be receiving. Not too bummed, $99 is better than paying full retail for a new phone.
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Old September 18th, 2011, 08:14 PM   #156 (permalink)
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I just filed a claim for my wet phone and they are sending me an Incredible 1. I'd rather have that than the Inc2, so I don't have to buy a new case for it since I just bought a new Seidio last week. Hopefully it'll be a good refurb.

And..... I was grandfathered in so the replacement only cost me $50!!!!!
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Old September 21st, 2011, 09:33 AM   #157 (permalink)
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nice job triska good luck your one of the lucky ones
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Old September 23rd, 2011, 09:27 AM   #158 (permalink)
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Just filed a claim with Asurion for my Dinc today. The power/sleep button stopped functioning properly. Every time I push it to put it to sleep the power menu pops up. Anyway, rest assured as of today at 10:15 a.m. they have Incredible's in stock. BTW for some reason they called it an Audiovox Incredible. They told me to "rest assured it will be an HTC Incredible" it's just labeled in their system that way.
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Old September 23rd, 2011, 09:43 AM   #159 (permalink)
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humm keep a watch out for that and be prepared to fight if it is not an Inc at all i have her f his and herd of other users getting completely different phones
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Old September 30th, 2011, 10:58 AM   #160 (permalink)
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I just filed a claim today as my phone is rebooting constantly (even during phone calls), and doing a factory reset didn't help.

They said I will be getting an Inc 1. I was hoping for an Inc 2, but honestly I just want a phone that works properly.

I will update if it turns out they sent an Inc 2 or other phone, but it appears they have enough refurb Inc 1's to go around right now.
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Old October 6th, 2011, 09:07 PM   #161 (permalink)
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Update -- I received an Inc 1. Thing is, it is even worse than my original phone! It randomly reboots several times an hour, and even shuts itself off.

Asurion is sending me another replacement, but honestly I think the random rebooting is a problem with a lot of the Inc 1's that were manufactured. I hope the next one I get doesn't have that problem.
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Old October 8th, 2011, 05:32 PM   #162 (permalink)
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Originally Posted by rberry88 View Post
My phone got dropped into a cooler with water and ice yesterday at a picnic, it currently is sitting in a jar of rice to see if it brings it back 100%. It kind of works but the graphics are a little messed up when transitioning screens and the sound is a little garbled.

I went to the Assurian website to file a claim and it didn't tell me what I would get just that I had an Audiovox Droid Incredible. So I'm assuming that I will get another Dinc1.
You should never start your phone after it falls into water till it is all dried out. Can short out components.
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Old October 10th, 2011, 02:39 PM   #163 (permalink)
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You should never start your phone after it falls into water till it is all dried out. Can short out components.

That's the point of the rice is to try and dry it out
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Old October 11th, 2011, 09:31 AM   #164 (permalink)
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That's the point of the rice is to try and dry it out
The point was the poster should have dried it out BEFORE finding out how well it was working.
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Old October 13th, 2011, 06:58 PM   #165 (permalink)
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The point was the poster should have dried it out BEFORE finding out how well it was working.

Haha yes case In point I see that now lol
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Old October 24th, 2011, 09:46 AM   #166 (permalink)
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Default Asurion - Incredible still available in October?

Just a quick check to see if anyone has filed a claim this month - did you get the original Incredible or a substitute?

I filed a claim the other night. Not sure what handset they will be sending.

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Old October 24th, 2011, 01:04 PM   #167 (permalink)
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I called Asurion and they "Asured" me they would be sending an Incredible 1 --- BUT, I still am holding out hope that it may be the currently more valuable Incredible 2 (who knows, maybe the shipping info auto-fills the model to be replaced).
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Old October 25th, 2011, 10:25 AM   #168 (permalink)
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I received an Inc 1 in late September. I think they've got plenty of Inc 1 right now IMO.
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Old October 25th, 2011, 08:11 PM   #169 (permalink)
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It's October 25, 2011. Asurion sent me an Incredible 1 as a replacement.
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Old October 26th, 2011, 09:22 AM   #170 (permalink)
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I received an OG Incredible for my Asurion claim this month. It wasn't even an issue that was discussed. The ONLY issue is that the rep said "Audiovox" Incredible instead of "HTC". However, when I received it, Audiovox was on the paperwork but HTC was on the phone.
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Old October 26th, 2011, 09:50 AM   #171 (permalink)
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I received an OG Incredible for my Asurion claim this month. It wasn't even an issue that was discussed. The ONLY issue is that the rep said "Audiovox" Incredible instead of "HTC". However, when I received it, Audiovox was on the paperwork but HTC was on the phone.

It's very possible they sub-contract AudioVox to do the Refurbishes....
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Old November 4th, 2011, 01:46 PM   #172 (permalink)
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any word if they have run out of Dinc 1's yet?
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Old November 4th, 2011, 02:36 PM   #173 (permalink)
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Will find out, going to VZW after work to make a claim on mine, speaker blew out yesterday
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Old November 5th, 2011, 07:38 PM   #174 (permalink)
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Hum if they don't and you want to keep yours they are super easy to replace and cost about 15$ on Ebay or Amazon the last time I looked
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Old November 5th, 2011, 09:04 PM   #175 (permalink)
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I'm told this speaker eBay# 260853402925 ($2.38) even though Nokia is an exact match for a Dinc.
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Old November 6th, 2011, 05:05 PM   #176 (permalink)
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I'm told this speaker eBay# 260853402925 ($2.38) even though Nokia is an exact match for a Dinc.

Sounds right its been a long time sense I looked and there YouTube vids on how to change it
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Old November 9th, 2011, 01:27 PM   #177 (permalink)
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Got the replacement, its an original Incredible, will post this in the other thread as well
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Old November 10th, 2011, 08:37 AM   #178 (permalink)
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I called Asurion yesterday to ask what they had in stock. As background, I am up for a 2 yr renewal. So I am going to try to root to fix the low space warning issue. The Verizon rep I called said that if it doesn't work (root), break the phone, and then call Asurion to replace it. I called Asurion and they said they had 1's still. So I am in the position where I can root, brick, and pay $99 for a replacement 1, or pay $99.99 for a inc 2 in my 2 yr renewal. Nice to have choices sometimes.
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Old November 10th, 2011, 08:43 AM   #179 (permalink)
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I called Asurion yesterday to ask - I am up for a 2 yr renewal. I am going to try to root to fix the low space warning issue. The Verizon rep I called said that if it doesn't work, break the phone, and then call Asurion to replace it. I called Asurion and they said they had 1's. So I am in the position where I can root, brick, and pay $99 for a replacement 1, or pay $99.99 for a inc 2 in my 2 yr renewal. Nice to have choices sometimes.

A Verizon rep told you to commit insurance fraud?
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Old November 10th, 2011, 08:45 AM   #180 (permalink)
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I called yesterday and Asurion informed me they still have 1's.
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Old November 10th, 2011, 10:23 AM   #181 (permalink)
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they will continue to have incredible1's until the warehouse runs out, or they are given the order by htc to stop selling.
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Old November 10th, 2011, 08:18 PM   #182 (permalink)
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I replaced my incredible in june and they sent me an incredible, but it was having problems. I called them last friday to have it replaced and they said they didn't have incredibles anymore and replaced it with an incredible 2. yay!
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Old November 10th, 2011, 08:23 PM   #183 (permalink)
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I replaced my incredible back in june and they sent me an incredible, but it was having problems. I called them last friday to have it replaced and they said they didn't have incredibles left and replaced it with an incredible 2 instead. yay!
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Old November 11th, 2011, 09:16 PM   #184 (permalink)
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A Verizon rep told you to commit insurance fraud?

Aggree i find that hard to believe and they told you to root it too dang I wanna talk to that rep
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Old December 8th, 2011, 07:25 AM   #185 (permalink)
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Anybody deal with Asurion lately with a claim on the Inc? I believe I am going to have to tonight after work, and I would like to know what phone I will end up with. If I have to pay $80 and get an Inc2, I might just use my update and put that $80 toward a new Rezound.
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Old December 8th, 2011, 10:56 AM   #186 (permalink)
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Anybody deal with Asurion lately with a claim on the Inc? I believe I am going to have to tonight after work, and I would like to know what phone I will end up with. If I have to pay $80 and get an Inc2, I might just use my update and put that $80 toward a new Rezound.

Yeah go with the rezound not inc 2
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Old December 8th, 2011, 11:20 AM   #187 (permalink)
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Yeah go with the rezound not inc 2
On my way to Verizon to talk to them about my options. I want to find out what phone I would get from Asurion... But I think it is just time to use my upgrade...
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Old December 8th, 2011, 12:12 PM   #188 (permalink)
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One of the guides here wrote a review of the Rezound, if you'd care to take a read.
HTC Rezound Review
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Old December 8th, 2011, 03:23 PM   #189 (permalink)
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One of the guides here wrote a review of the Rezound, if you'd care to take a read.
HTC Rezound Review
Thanks!.. I have been reading the Rezound forum also since it came out..
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Old December 9th, 2011, 11:47 AM   #190 (permalink)
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I have the Inc 2 and it's a great phone but it's nearing its EOL and the resound just cane out with better specs and will receive more support from vzw in the future
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Old December 27th, 2011, 10:13 AM   #191 (permalink)
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I just called Asurion and they still have Incredible 1's as replacements. She said that they're factory refurbished.
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Old December 27th, 2011, 12:38 PM   #192 (permalink)
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I just called Asurion and they still have Incredible 1's as replacements. She said that they're factory refurbished.
This is the case. I lost mine and had to plunk down a hundred bucks for the replacement, which was the Inc 1, but it came the next day and I'm back in business.
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Old December 27th, 2011, 03:55 PM   #193 (permalink)
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This is the case. I lost mine and had to plunk down a hundred bucks for the replacement, which was the Inc 1, but it came the next day and I'm back in business.

Humm that is surprising that they still have them this phone is getting harder and harder to find
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Old December 29th, 2011, 09:52 AM   #194 (permalink)
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Humm that is surprising that they still have them this phone is getting harder and harder to find
Look at Verizon's website... Verizon is even selling them again...
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Old December 30th, 2011, 02:56 AM   #195 (permalink)
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Look at Verizon's website... Verizon is even selling them again...

They are the refurbished ones they won't sell phones that are past EOL date
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Old December 30th, 2011, 10:26 AM   #196 (permalink)
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Originally Posted by jamala00 View Post
Look at Verizon's website... Verizon is even selling them again...
They are selling the "pre Owned" Incredible for $529 or a new Incredible 2 for $439
DROID INCREDIBLE by HTC (Certified Pre-Owned)


$529.99





DROID INCREDIBLE 2 by HTC


$439.99
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Old December 31st, 2011, 05:15 AM   #197 (permalink)
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Quote:
Originally Posted by joemg View Post
They are selling the "pre Owned" Incredible for $529 or a new Incredible 2 for $439
DROID INCREDIBLE by HTC (Certified Pre-Owned)


$529.99





DROID INCREDIBLE 2 by HTC


$439.99

Haha nice seams backwards lol
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Old January 4th, 2012, 12:33 PM   #198 (permalink)
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Anyone get an Inc2 recently?
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Old January 7th, 2012, 07:26 PM   #199 (permalink)
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From them. Haven't Hurd lately but I have moved on to the nexus
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Old January 8th, 2012, 10:36 PM   #200 (permalink)
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I tried to get my incredible replaced by asurion several times this weekend and they have the original Dinc in stock.
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HTC Droid Incredible
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When the HTC Droid Incredible launched in spring of 2010, it quickly became one of Verizon's hottest Android phones ever. Sporting many of the same features as its cousin, the Google-branded Nexus One, the Incredible features a 1GHz Snapdragon ... Read More



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