for those wanting to stop the nag message there are threads here detailing how to do it... the one about 3 threads down has the new build number you need for your build.prop file.
Hm. I've seen the update message a couple of times.
- The first time it said to reboot my Dinc to install the update, so I did. It gave me a "low memory" message, and when it managed to come back, ALL my shortcuts were gone, replaced with some default set. Seemed like a factory reset. I figured I had the update. But Software Number says 4.08.605.2, I guess that means I'm not updated. Can one of you gurus confirm this?
- The second time I was plugged into my laptop (as "Disk Drive"), and it said it would reboot to install the update in 7 seconds. It didn't. I unplugged and rebooted. Looked like a normal "DROID" reboot. Still at 4.08.605.2.
I don't really care either way (as long as it doesn't loose stuff or brick my phone), but I'd sure like to know how to know if the update has actually been installed. Any help?
Yeah, yeah, I've done my time combing the forum. Not seeing a clear answer.
fine. I quit whining long enough to back it all up and reload the OS. Internet is working again. Verizon said it could be temporary as the install will eventually come back and force itself on. I don't know a thing about the rooting and being able to deny the update for good.
Good. If you don't want the nag, root. Believe me, it's an interesting ride. If I could do it so can you. Been very satisfied. Disabled the nag and deleted the update. Remember that update that would not load? Gingerbread. It improved the way storage was handled. But a fresh clean install was the best way to get it to work as intended. Start with this thread. It's an exact road map to rootsville. Remember, if a no obligation like me can do it so can you.
Looks like all the pieces are stacking up niceley for a "CLASS ACTION LAWSUIT" for the folks at Verizon. If they would just acknowledge that there is an issue, and work on a soulution, then things would look a bit different. I've had great service over the years, but their declining support and "just get a new phone" attitude makes me a bit suspicious. Maybe someone should post the words "CLASS ACTION LAWSUIT" in the thread over at the Verizon forum and see if that prompts a response...
Not sure if that would even be possible since Big Red can simply blame Google and HTC for all their woes...
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Verizon sold the phones to the consumers, and it's their network that the update came across. If HTC's update had a bug, it's Verizon's responsibility to it's customer base to ensure that an update is reliable before it get's pushed out (that is, if Verizon still understands that it's the consumer who makes them tick, not the technology... I'm sure the exuecutive management team understands that the consumer is ultimately the cash cow, but has no respect or regard for how they extract that cash from the consumer).
I don't like to speculate, but I've been in enough board room discussions to see this kind of strategy being openly discussed, with the end result being a financial gain or increase in efficiencies, regardless of the possible negative impact to reputation or public impression.
This is the first time I've commented on a thread here, but this issue is a bit suspect. I'm on night 4 of the reboot cycle and allthough the phone is working fine in the morning, I'm waiting to see if it ever finishes up doing what it's doing... whatever that is (which is another seed of speculation alltogether).
Yeah - that's certainly true and your contract is with VZW and not Google or HTC. It just wouldn't surprise me though if they didn't have a get out clause or something buried deep in the T&Cs.
I can only begin to imagine the levels of frustration users must be going through with this though - more so because I've an an Incredible myself. I stuck with FroYo after I rooted so have avoided this nightmare.
Last edited by Rachel A; July 4th, 2012 at 03:10 PM.
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Well around 2am every night my phone continues to reboot until 5am. This is definitely the strangest bug I have seen. I just let it do its thing with no changes in sight. I hope I never need my phone during those times or forget to plug it in.
Mine rebooted on Wednesday and Thursday last week at 3:35 am and then stopped. It started again this week on Wednesday and Thursday at 3:35 again. Weird cycle...The only good thing is I get up at 3:30...
I am just getting tired of this crap and believe that it will be fixed..
Yes. I believe that there are quite a few of dinc users who have never installed the patch for gingerbread. I know my daughter hasn't, and doesn't want to. She just puts up with the repetitive nags and moves forward. As long as it makes and recieves calls, text, accesses Web content, she is satisfied. If the camera or music quit, that could tweak a nerve. But all that stuff still works soooooo, she just keeps hitting install later. Not really a terrible strategy.
it's been about a week since I received the update that did not install because of the low memory issue. I have never received the update prompt again and it's been over a week now. they must have stopped sending it to my phone.
it's been about a week since I received the update that did not install because of the low memory issue. I have never received the update prompt again and it's been over a week now. they must have stopped sending it to my phone.
I didn't get the nag for a few days until I rebooted. Then when it showed up again I said to heck with it and pressed restart and install. The phone just hung after that. I went back to the home screen then restarted the phone. No update was installed... I don't think. I mean it's still running like normal...
As I mentioned before I only got the update once, its been over a week. Today I took my battery out to start using my extended battery again and when I put the new battery in, low and behold I got the update again, I quickly grabbed by cam and took a pic. Unfortunately, I had turned off my 3G when it came up and when I went to turn it back on the update was gone. I went into setting to see but I still have the old software so it didn't work again.
I freed up some internal memory prior and wanted to see if this would really install but it failed again. I took battery back out but the update prompt has not returned.
I've tried to update for the last week or so and now have succeeded. Here's my story. I hope it will help someone else. I've tried to get assistance from HTC, but after a number of dead ends they were left with the reset option, which I totally refused. I have 200 installed apps, data, etc and was not about to go that route. I have a 32GB SD card and had already moved any apps that were capable of going there. I should also note that I am not rooted. My first call to HTC related to the 2-3 AM wake-up cycle after an update failed due to low memory. After much discussion, the tech pointed me to an obscure web address to download an memory fix apk. It installed as a "memory hotfix" app. It may have helped with the common low memory notification. I don't think it helps with the low storage notification. My next attempt to install the update (prompted by changing the system date back) was met with the process hanging on the "rebooting now" message. This occurred several times until I learned how to the wipe the system cache partition (Support: Wipe cache partition to clear system memory: HTC Amaze 4G / One S / Sensation 4G / Wildfire S / T-Mobile G2 / myTouch 3G Slide / myTouch 4G / myTouch 4G Slide). Now the phone rebooted, but the installation was not successful and I received a low storage message. At this point I removed large apps and updates on the phone storage until I had at least 350MB free. Clearing the cache partition, re-downloading the update, and running the installation went through I've had no problems and no early morning re-boots. I'm no expert, but this worked for me. Good luck.
P.S. I communicated all of this to HTC tech support and they were very appreciative.
I've tried to update for the last week or so and now have succeeded. Here's my story. I hope it will help someone else. I've tried to get assistance from HTC, but after a number of dead ends they were left with the reset option, which I totally refused. I have 200 installed apps, data, etc and was not about to go that route. I have a 32GB SD card and had already moved any apps that were capable of going there. I should also note that I am not rooted. My first call to HTC related to the 2-3 AM wake-up cycle after an update failed due to low memory. After much discussion, the tech pointed me to an obscure web address to download an memory fix apk. It installed as a "memory hotfix" app. It may have helped with the common low memory notification. I don't think it helps with the low storage notification. My next attempt to install the update (prompted by changing the system date back) was met with the process hanging on the "rebooting now" message. This occurred several times until I learned how to the wipe the system cache partition (Support: Wipe cache partition to clear system memory: HTC Amaze 4G / One S / Sensation 4G / Wildfire S / T-Mobile G2 / myTouch 3G Slide / myTouch 4G / myTouch 4G Slide). Now the phone rebooted, but the installation was not successful and I received a low storage message. At this point I removed large apps and updates on the phone storage until I had at least 350MB free. Clearing the cache partition, re-downloading the update, and running the installation went through I've had no problems and no early morning re-boots. I'm no expert, but this worked for me. Good luck.
P.S. I communicated all of this to HTC tech support and they were very appreciative.
I have been in touch with HTC suport for the last week. I am dealing with a cretin. We have gone round and round in circles and so far not achieved one iota of progress. My USB cable did not work, and I am trying to get a new one. You would think I am asking for the earth - and my phone is still under warranty. I imagine he is stalling until the warranty period expires then he can tell me to go away. SO - any advice I read on here - I am unable to replicate as the USB CABLE DOES NOT WORK!!! (And I am going on holiday in a few days unable to access the internet because I only have 2 -3 mb of internal memory. Is anybody else unable to install app updates?
I've tried to update for the last week or so and now have succeeded. Here's my story. I hope it will help someone else. I've tried to get assistance from HTC, but after a number of dead ends they were left with the reset option, which I totally refused. I have 200 installed apps, data, etc and was not about to go that route. I have a 32GB SD card and had already moved any apps that were capable of going there. I should also note that I am not rooted. My first call to HTC related to the 2-3 AM wake-up cycle after an update failed due to low memory. After much discussion, the tech pointed me to an obscure web address to download an memory fix apk. It installed as a "memory hotfix" app. It may have helped with the common low memory notification. I don't think it helps with the low storage notification. My next attempt to install the update (prompted by changing the system date back) was met with the process hanging on the "rebooting now" message. This occurred several times until I learned how to the wipe the system cache partition (Support: Wipe cache partition to clear system memory: HTC Amaze 4G / One S / Sensation 4G / Wildfire S / T-Mobile G2 / myTouch 3G Slide / myTouch 4G / myTouch 4G Slide). Now the phone rebooted, but the installation was not successful and I received a low storage message. At this point I removed large apps and updates on the phone storage until I had at least 350MB free. Clearing the cache partition, re-downloading the update, and running the installation went through I've had no problems and no early morning re-boots. I'm no expert, but this worked for me. Good luck.
P.S. I communicated all of this to HTC tech support and they were very appreciative.
the partition clear worked with the last system update that had install issues. hopefully it works with this one.
I'm rooted/unlocked and using a custom 2.3.4 ROM but can't figure out how to disable that pesky system update message. I tried renaming otacerts.zip under /etc/security but the update reminders keep coming. Has anyone else had luck with another method?
Hi. I Just had my SGY updated. I was wondering whether the "additional updates installation" is normal? Ive liked, rebooted my phone a number of times because after every update, it keeps telling me that there is another update which needs to be installed. Are there really that many "updates" in one update? Thanks!
Originally Posted by nytroutbum;4630788This occurred several times until I learned how to the wipe the system cache partition ([url=http://support.t-mobile.com/docs/DOC-2265
Support: Wipe cache partition to clear system memory: HTC Amaze 4G / One S / Sensation 4G / Wildfire S / T-Mobile G2 / myTouch 3G Slide / myTouch 4G / myTouch 4G Slide[/url]).
This worked for me. Wipe cache. Date back and forward. Few minutes later reprompted for System Update. Boom. Worked.
(I had previously been working at removing unused applications, moving some to SD, clearing unused data, etc. but nothing worked until cache wiping.)
ETA: and at 2am the next day after this update, DROID DROID DROID.... the multiple reboot issue. Must have done this 15 times before it stopped. It was like 5 reboots, 5 minute wait, 5 more reboots, 5 minute wait, etc. I just turned the volume down and flopped it over face down so I couldn't see the white reboot screen and went back to bed.
Last edited by Dandapani; August 19th, 2012 at 06:58 AM.
So I'm tired of getting the pop up for this update and decided to follow the instructions above on how to Wipe cache partition to clear system memory. It went smoothly.
Now I'm just waiting for the update to show up again. Will post back.
Anyone having problems after installing this update?
Both phones I have did the update but are still in the boot loop.
Phone 1 after a month was working correctly again until last week, and now it has started the boot loop again.
Phone 2 has never gotten past the boot loop.
Iphones may not be what im looking for, but more than likely are going to be what I buy when iphone 5 is released.
I hate everything about apples policies and preaching, but the phones are not running 10 different versions of upgrades.
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Both phones I have did the update but are still in the boot loop.
Phone 1 after a month was working correctly again until last week, and now it has started the boot loop again.
Phone 2 has never gotten past the boot loop.
Iphones may not be what im looking for, but more than likely are going to be what I buy when iphone 5 is released.
I hate everything about apples policies and preaching, but the phones are not running 10 different versions of upgrades.
Get a nexus branded device and you can be running the latest OS a couple days after its released. I bought a Verizon galaxy nexus and will never look back. Had ICS on release day and jelly bean 3 days after it was announced.
Just a couple things since this update installed a few days ago.
I can confirm that my phone is rebooting by itself for the past 2 nights. It happens exactly around 2:00 am. I believe it continues for about 10 mins then stops. I use the extended battery 2150mh so there is no loss in battery when i check it in the morning. Someone said HTC told them there are several updates so maybe this is why its rebooting.
The other thing is I have noticed my phone is working a bit faster on 3G network since the update. Before my 3G would drop connection and so far its been spot on and quicker downloading webpages. My bet is this update was slowing things up for me each time I chose to ignore the install prompt.
Besides the rebooting at 2:00 am phone works great otherwise.
Mine keeps prompting me and I have tried it many times. It never gets past the screen after it gives the 10 second reboot countdown.
Mine was doing the same thing. Never went beyond saying it was rebooting, but never did.
I wonder if this isn't because I was running Hboot 0.9200 and the "updated" Hboot is 1.07 or something like that. It doesn't appear to be really a software update. Gingerbread is the last supported version of Android for the Dinc, as fas I know. There is no ICS for the Dinc, nor will there be.
Rooting was the best thing I ever did. No more VZ crappware, no more OTA system "updates".
Seems this update was pushed out to a bunch more of us last Sunday. Like others, I got stuck in the reboot loop. Mine continued for hours, phone wouldn't respond to attempts to silence it, turn down volume or shut it down and I finally ended up pulling the battery so I could get some sleep.
Next day I had a multitude of problems with the phone - none of my apps will launch, I get constant popup messages that all of the google processes have stopped unexpectedly, sync is 'not available but will be back soon' so I have to manually download my mail, I can't access secure websites, the clock is wonky and the battery is draining at an incredible rate (pun not intended). Tried wiping the cache, tried uninstalling and reinstalling nonfunctioning apps but I can't download anything from the Marketplace, tried pulling the battery. Finally got Verizon on the phone. The update had never finished installing and they had to redo it. Went through the reboot cycles (normally), still nothing worked. Spent hours troubleshooting with them yesterday and again today, finally they transferred me to HTC. Went though troubleshooting with HTC, they finally decided it's a Google problem. They had me go through the Google Checkin process and said that now I have to wait 24 hours to see if that will fix things. After I did the Google Checkin things got even worse...now when I try to surf the internet I keep getting Data Connectivity error messages. If Google Checkin doesn't resolve the issue by tomorrow the next step is to do a factory reset. Basically nothing works right now except the ability to make and receive phone calls.
I don't understand why they continue to push out this update three-four months after people started reporting problems if they haven't fixed it. Some people on the HTC forum were reporting the 2-5am reboots nightly for over two months.
HTC just posted a solution to the reboot loop problem on their website one week ago 10 October. It is to pull the SD card and do a factory reset, leaving the card out for at least 24 hours.
I'm not sure who I'm mad at, but I'm mad as heck at someone.
My retired Dinc just recently was put into service for an emergency replacement for my youngest... she is loving it. It never had any trouble with any of the pushed upgrades... I suspect that's why they continue to push them. Most units were able to take the update without problems.
On another note... I'd like to welcome you to Android Forums. I hope you enjoy your time here and find the information here useful.
Wow, I didn't realize there were so many dinc users still around. I figured I was the last holdout. After reading this thread, I'm glad the update has never installed. My dinc was my first android phone after using an iPhone for several years. It's been a pretty good phone other than the update frustrations and problems with "low memory". I may have to upgrade, soon, though. I'm starting to have too many lag issues and my wife can get reception in many places where I can't. She has the iPhone 4s. Anyway, looking at the RAZR HD MAXX. Just came out, yesterday. I'll probably wait a month and see what the general consensus is, first.
This should be my last update on this thread, sorry I never got back here but wanted to let you know what I ended up doing with my Orig Inc.
If you read my posts above, I wiped cache partition to clear system memory, installed update, phone did end up rebooting every night around 2:00. I wanted to correct my prior post that it really ended up re-booting more like 2-3 hrs every night. So it would start like 2:00 am and would sometimes go till 4:00 am. During the day, the phone would lock up, get really slow, sometimes not even connect to 3G and was just working really weird.
I've had my phone since it launched 2 yrs ago (phone has never been roooted), I am very familar with these system updates. So instead of calling Verizon or HTC and wasting my time, I decided to do a factory reset. Yes, it's a pain but I knew I had no choice because back then I was still undecided what new phone I wanted. (Today I am still undecided, looking at either the Razr M or Razr HD Maxx or iPhone 5)
So since all my contacts were already backed up, I did a factory reset, lost alot of my apps but it was the best thing I did for my phone. After the reset, my phone was actually better than it ever has been. It is now faster and I'm back to loving my phone, this is why it's so hard to leave my phone cause I still love it.
So all in all I am glad I did this update and then glad I factory reset. I even feel that my battery is more efficient.
I can say since my Orig Inc was my first smartphone, these android updates have not always been easy, never user friendly, one of the reasons I'm thinking of going to the iphone but being an android user for over 2 yrs I'm wondering if I can adjust to a new OS system.
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Seemed like a factory reset. I figured I had the update. But Software Number says 4.08.605.2, I guess that means I'm not updated. Can one of you gurus confirm this?
You would think I am asking for the earth - and my phone is still under warranty. I imagine he is stalling until the warranty period expires then he can tell me to go away. 
SO - any advice I read on here - I am unable to replicate as the USB CABLE DOES NOT WORK!!! 
(And I am going on holiday in a few days unable to access the internet because I only have 2 -3 mb of internal memory. Is anybody else unable to install app updates?
