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Old April 20th, 2010, 12:52 PM   #101 (permalink)
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I just tried as well. The first guy didn't even try he just said it was pre order only online. The second time I got a lady that had never heard of the phone. She found it and told me the price an starte to place the order. She got so far in then the system popped up and told her it wasn't available until the 29th. She had never heard of the phone so she wouldn't know the date unless the system told her. I heard her reading it as it popped up.

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Old April 20th, 2010, 12:55 PM   #102 (permalink)
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Soooo envious that some people have the phone already.
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Old April 20th, 2010, 12:57 PM   #103 (permalink)
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Anybody else speak to a manager? This is complete BS! So jealous! Wonder how Best Buy feels about this.
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Old April 20th, 2010, 01:01 PM   #104 (permalink)
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has anyone ordered the phone through the internet and gotten it?
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Old April 20th, 2010, 01:19 PM   #105 (permalink)
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so last step is to see if you can activate it. I doubt they have the device blocked since the testers/reviewers had theirs activated. Let us know how it works out.
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Old April 20th, 2010, 01:36 PM   #106 (permalink)
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Just got off the phone who said that the phone would ship tomorrow — but then she kept running into an error message. Couldn't figure it out and then she read "item not available until the 29th." Rats.

Nice score on those who got it early! I'm still counting the days...
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Old April 20th, 2010, 01:44 PM   #107 (permalink)
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Hi all, I just spoke to an online ordering customer service rep (1-800-711-7773) regarding the early shipping of phones, and they informed me that: (1) VZ is no longer taking orders over the phones, (2) phones ordered online won't starting leaving the warehouse until 4/27 for delivery on 4/29 and (3) people who "claim" to be receiving phones and/or shipping confirmation emails already are the result of a an over the phone order "screw up" and phone orders through a third party (hince the no longer accepting of phone orders). Because I was unaware of the free overnight shipping promo code when I ordered, I had two options at check out (free 2nd day or $8.99 overnight). I chose free 2nd day. The rep was nice enough to change my shipping to free overnight with the promo code. At least that's better news. I'm in anticipation like the rest of you (and coming from a three year old razr v3m...lol).
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Old April 20th, 2010, 01:51 PM   #108 (permalink)
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Quote:
Originally Posted by Pooh434 View Post
Hi all, I just spoke to an online ordering customer service rep (1-800-711-7773) regarding the early shipping of phones, and they informed me that: (1) VZ is no longer taking orders over the phones, (2) phones ordered online won't starting leaving the warehouse until 4/27 for delivery on 4/29 and (3) people who "claim" to be receiving phones and/or shipping confirmation emails already are the result of a an over the phone order "screw up" and phone orders through a third party (hince the no longer accepting of phone orders). Because I was unaware of the free overnight shipping promo code when I ordered, I had two options at check out (free 2nd day or $8.99 overnight). I chose free 2nd day. The rep was nice enough to change my shipping to free overnight with the promo code. At least that's better news. I'm in anticipation like the rest of you (and coming from a three year old razr v3m...lol).
Figured it was a screw up but why not just go ahead and start shipping. Cats out the bag now
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Old April 20th, 2010, 02:00 PM   #109 (permalink)
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Figured it was a screw up but why not just go ahead and start shipping. Cats out the bag now
Yeah just do it & then we will be happy & we will quit bugging them! lol
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Old April 20th, 2010, 02:03 PM   #110 (permalink)
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Yeah just do it & then we will be happy & we will quit bugging them! lol
Right. Maybe we should start in on hounding best buy and let them know shipping was initiated lol
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Old April 20th, 2010, 02:12 PM   #111 (permalink)
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Exactly. I told them, "Since the phones are already in some of the warehouse and waiting for release, they should just go ahead and rectify the situation and honor all who have pre-ordered regardless of method (over the phone, online or in store), because it isn't fair that some units have, indeed, shipped early." Their reply was, "I understand, but the system has locked down to no releases until 4/29, and no more over the phone orders. Also, be mindful that certain companies, media outlets and technical representative will be sent out preview models that may slightly differ from retail customer units in terms of branding and packaging. Those are marketing units for advertising purposely only." Interesting...
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Old April 20th, 2010, 02:27 PM   #112 (permalink)
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Quote:
Originally Posted by Pooh434 View Post
Hi all, I just spoke to an online ordering customer service rep (1-800-711-7773) regarding the early shipping of phones, and they informed me that: (1) VZ is no longer taking orders over the phones, (2) phones ordered online won't starting leaving the warehouse until 4/27 for delivery on 4/29 and (3) people who "claim" to be receiving phones and/or shipping confirmation emails already are the result of a an over the phone order "screw up" and phone orders through a third party (hince the no longer accepting of phone orders). Because I was unaware of the free overnight shipping promo code when I ordered, I had two options at check out (free 2nd day or $8.99 overnight). I chose free 2nd day. The rep was nice enough to change my shipping to free overnight with the promo code. At least that's better news. I'm in anticipation like the rest of you (and coming from a three year old razr v3m...lol).
Free overnight was with the code FREEOVERNT and is only good Fri - Sun it states this on their website.
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Old April 20th, 2010, 02:46 PM   #113 (permalink)
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Free overnight was with the code FREEOVERNT and is only good Fri - Sun it states this on their website.
I used it Monday at 5:30am EST without a problem.
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Old April 20th, 2010, 03:07 PM   #114 (permalink)
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Originally Posted by AcePuppy View Post
Just a FYI the box in the picture was the box given to those blog websites to review the phone. The box changed with it's actual name for its release and was confirmed by various blog sites. Don't believe the faker.
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Old April 20th, 2010, 03:10 PM   #115 (permalink)
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mine arrived just after lunch, activated it shortly thereafter... sweet...
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Old April 20th, 2010, 03:18 PM   #116 (permalink)
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^let me guess, you ordered over the phone.....
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Old April 20th, 2010, 03:24 PM   #117 (permalink)
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yes, i ordered mine over the phone yesterday morning
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Old April 20th, 2010, 03:24 PM   #118 (permalink)
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tried again via the phone...she was looking into it and ended up with the same old statement "it wont let me order it via our system, it has to be done online"

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Old April 20th, 2010, 03:26 PM   #119 (permalink)
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did you try *611
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Old April 20th, 2010, 03:31 PM   #120 (permalink)
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I couldnt preorder online because we only have business accounts but I was able to just preorder 2 from a friend that works for Verizon. Hopefully those will come in early.
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Old April 20th, 2010, 03:41 PM   #121 (permalink)
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did you try *611
yup, no dice.
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Old April 20th, 2010, 03:48 PM   #122 (permalink)
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Sent a email to Verizon asking on my order and telling how some received theirs today and expecting some tomorrow and when I should see my new phone. Doubt anything will change on mine but heck worth a shot after spending all yesterday just trying to pre order the phone lol
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Old April 20th, 2010, 03:49 PM   #123 (permalink)
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Will they give in if everyone called 10 times a day?
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Old April 20th, 2010, 03:51 PM   #124 (permalink)
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I ordered mine yesterday via phone as well and have yet seen ANY verification that I even ordered a phone. I think you are all just playing mind games with us! All of you are using your geek skills along with Photoshop, Eye Candy, Pinnacle Studio and Sony Vegas Pro to play evil mind games with us....

BUT DAMN - YOUR GOOD AT IT!!!!

All joking aside, happy for ya all, wish I was in your boat! I took my Motorola DROID back on Sunday under the Worry-Free-Guarantee so I could place the pre-order on Monday... would have been nice not to have to be DROID-less for a week-in-a-half.

One of you needs to start a new "I Received my DROID Incredible today" thread for easier communication and Q&A sessions.

Again, enjoy your new toys!!!

I was a BIG participator and contributor in the WM forums... and while new to the Android side of things and I may look like fresh meat, don't let that fool ya!!! I look forward to meeting all of you in this new forum and hope we can all learn and grow together with this INCREDIBLE experience!!! (sorry, couldn't resist)

Jon
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Old April 20th, 2010, 03:53 PM   #125 (permalink)
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makes me sad! i have to use a BB pearl till i get mine!!!!! 9 day s of hell!!!
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Old April 20th, 2010, 03:54 PM   #126 (permalink)
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The more people nag, the more vzw will find a bug and delay it past the 29th
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Old April 20th, 2010, 03:57 PM   #127 (permalink)
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I was going to pre-order via phone yesturday but time got away from me. DOHHHH!!! Remember I said something about a soft release back on page 400 and something? At any rate tried via the 800 # and was told need to do it on line and then tried the *611 number and acted polietly confused when told I needed to do it on line. He supposedly checked with his supervisor who reported that the system just won't let them take any more phone orders right now for the incredible. I suspect things will change later this week....atleast hopeing they change.
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Old April 20th, 2010, 04:00 PM   #128 (permalink)
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I preordered mine online on Monday morning (early)-When I track my status it says:


Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.

Is this bad, or are other people getting this?
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Old April 20th, 2010, 04:03 PM   #129 (permalink)
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Quote:
Originally Posted by daviddivad View Post
I preordered mine online on Monday morning (early)-When I track my status it says:


Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.

Is this bad, or are other people getting this?
No thats what I'm getting any everyone else that pre ordered it online
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Old April 20th, 2010, 04:03 PM   #130 (permalink)
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everybody is getting that order status response. dont worry.
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Old April 20th, 2010, 04:04 PM   #131 (permalink)
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Originally Posted by daviddivad View Post
I preordered mine online on Monday morning (early)-When I track my status it says:


Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.

Is this bad, or are other people getting this?
It says that to everyone. It will change when they ship your device on the 28th.
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Old April 20th, 2010, 04:07 PM   #132 (permalink)
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holy shnike .. i just got mine about 1 min ago..

Thankyou fedex and verizon.
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Old April 20th, 2010, 04:12 PM   #133 (permalink)
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I am going to take a wild stab in the dark here - and this is a stab in the dark because I do not and never have worked in a call center, but I am going to assume that each time you call in and give them your name, number and billing information, it is logged in their system. Additionally, the CSR most likely has the option to note the account of the conversation he/she had with you, i.e.:


“Customer called inquiring about order status, wanting to know why other people were receiving device and he wasn't. I explained to him this was a mistake/glitch in the system and these devices are not available until the 29th of April.”


Now this is just my guess, but for those of you that are calling a dozen times and "playing dumb", whether you are polite or not, this isn't going to work - most likely.

IMO!!!

But hey, if it works for even one of ya - then more power to ya!!!

Later,
Jon
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Old April 20th, 2010, 04:13 PM   #134 (permalink)
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i stupidly opted for the free 2nd day fed ex shipping versus putting in the promo code for the overnight. Will I get this on the 29th still you think? I was going to call, but honestly with all of the mix ups I think I might just wait it out
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Old April 20th, 2010, 04:19 PM   #135 (permalink)
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Quote:
Originally Posted by daviddivad View Post
i stupidly opted for the free 2nd day fed ex shipping versus putting in the promo code for the overnight. Will I get this on the 29th still you think? I was going to call, but honestly with all of the mix ups I think I might just wait it out



From "word of mouth", it sounds as if the devices will ship on the 27th and 28th. I will assume for those who chose 2nd day delivery, they will ship on the 27th and then it goes without say, those who chose overnight will ship on the 28th.

I say this from hear-say and information I have acquired from the forum, don't go tattooing this on your arm!
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Old April 20th, 2010, 04:28 PM   #136 (permalink)
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Poor AcePuppy is now eating his ego and won't post in the thread and admit defeat... Nice job SoSmarmy and DannoVB!
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Old April 20th, 2010, 04:39 PM   #137 (permalink)
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Quote:
Originally Posted by jmorisey View Post
I am going to take a wild stab in the dark here - and this is a stab in the dark because I do not and never have - work in a call center, but I am going to assume that each time you call in and give them your name, number and billing information, it is logged in there system. Additionally, the CSR most likely has the option to note the account of the conversation he/she had with you, i.e.:


“Customer called inquiring about order status, wanting to know why other people were receiving device and he wasn't. I explained to him this was a mistake/glitch in the system and these devices are not available until the 29th of April.”


Now this is just my guess, but for those of you that are calling a dozen times and "playing dumb", whether you are polite or not, this isn't going to work - most likely.

IMO!!!

But hey, if it works for even one of ya - then more power to ya!!!

Later,
Jon
I was thinking the same thing.
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Old April 20th, 2010, 04:59 PM   #138 (permalink)
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You are not going to have any luck calling customer service to order it. You can be nice, beg, yell, and even threaten to leave, it wont matter. If Verizon has locked cs reps from ordering it till the 29th there is no way around it. It's the same thing with data packages on phones that require them. You used to be able to activate smartphones and blackberrys without adding a data package by saying youre not sure which one you want and will call back to add it. Verizon changed it to automatically add a data package as soon as the phone is activated with no way to remove it. Now I'm sure there are some people there that can do this but you wont get to them by phone.
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Old April 20th, 2010, 05:09 PM   #139 (permalink)
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Originally Posted by daviddivad View Post
i stupidly opted for the free 2nd day fed ex shipping versus putting in the promo code for the overnight. Will I get this on the 29th still you think? I was going to call, but honestly with all of the mix ups I think I might just wait it out
don't worry i did the same thing and we will be getting them on the 29th as well.
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Old April 20th, 2010, 05:32 PM   #140 (permalink)
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mine arrived just after lunch, activated it shortly thereafter... sweet...
Man I'm jeolous. Where are you in VB so I can steal it...I mean look at it.
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Old April 20th, 2010, 06:35 PM   #141 (permalink)
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Quote:
Originally Posted by daviddivad View Post
I preordered mine online on Monday morning (early)-When I track my status it says:


Order Status: Your order is awaiting approval or phone availability. Please check back in a few days.

Is this bad, or are other people getting this?

Ordered mine 1am this morning and keep getting the same thing
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Old April 20th, 2010, 06:41 PM   #142 (permalink)
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dont worry, I dont believe that message is going to change for a while
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Old April 20th, 2010, 07:49 PM   #143 (permalink)
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Quote:
Originally Posted by daviddivad View Post
i stupidly opted for the free 2nd day fed ex shipping versus putting in the promo code for the overnight. Will I get this on the 29th still you think? I was going to call, but honestly with all of the mix ups I think I might just wait it out

Not that I mean too much because when you call Verizon you get different stories. But the agent I just talked at 8:48pm said Verizon will ship 2 day on the 27 and overnight on 28. As others have said.
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Old April 20th, 2010, 08:05 PM   #144 (permalink)
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Why oh why didn't I order on the phone. 9 more days of Omnia hell!
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Old April 20th, 2010, 08:18 PM   #145 (permalink)
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Not that I mean too much because when you call Verizon you get different stories. But the agent I just talked at 8:48pm said Verizon will ship 2 day on the 27 and overnight on 28. As others have said.
If that's the case, anyone who paid for the overnight option needs to demand a refund. That's outright dumb. Verizon could ship mine today via rickshaw and provide me with a $25 credit or I could pay $1000 to have it same day couriered, either way I'm getting it on the 29th. Fed Ex overnight and 2-day are guaranteed services (not like ground service which varies by distance from shipper). For a person who pre-orders over a week in advance, if they intend to ship it accordingly such that it arrives on the release day, they need to overtly state that so you're not needlessly spending money on an expedited service.
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Old April 20th, 2010, 08:44 PM   #146 (permalink)
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=O.... I'm crying right now because i'm seeing what i'm missing
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Old April 20th, 2010, 08:53 PM   #147 (permalink)
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Heck VZW should just start releasing orders. The have the phones just sitting there. Poor Fed Ex is going to be overloaded. They should have some compassion. LOL
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Old April 20th, 2010, 09:03 PM   #148 (permalink)
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Heck VZW should just start releasing orders. The have the phones just sitting there. Poor Fed Ex is going to be overloaded. They should have some compassion. LOL
yeah i dont see the point of just holding them. Can still release to everyone that doesnt pre-order on the 29th. Nokia does that i believe thats how i did with my n97. Guess its different since its a carrier but still. Release the hounds
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Old April 20th, 2010, 09:04 PM   #149 (permalink)
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Heck VZW should just start releasing orders. The have the phones just sitting there. Poor Fed Ex is going to be overloaded. They should have some compassion. LOL

not really overloaded at all. there is a few warehouses setup to ship the new device along with the main warehouse in Nashville.
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Old April 20th, 2010, 11:11 PM   #150 (permalink)
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This sucks i ordered from best buy what are the chances i get it early?
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