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Old April 19th, 2010, 07:13 PM   #1 (permalink)
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Default shipping notification....

This will probably turn out to be some sort of mistake, but I wanted to share this with everyone. So I called vzw today to preorder the incredible....I am coming from a BB tour which I had to replace 5 times, so a rep said she would notate my account for a 2 year upgrade when I found a phone I wanted, therefore couldn't just orfer online....anyway, called in tallked to a rep, he said he saw where the note was made and got my order lined up..then he said with 2 day shipping, your phone should be in by wednesday....I said, whoa you better check that cause its not out yet. He said oh, you're right. You will get it on the 29th..and I thought nothing of it....

Well, I get home tonight and I get a vzw shipping notification, check fedex with the tracking # given and it says picked up in oxnard, ca. To be delivered on 4/21....

So did the rep just order me a moto droid by accident, or am I by some big screw up going to get an incredible THIS WEDNESDAY....(If vzw doesn't catch their mistake and recall it.....

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Old April 19th, 2010, 07:15 PM   #2 (permalink)
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i got the same email (i also ordered by phone) so i figured the same thing, must be a HUGE mistake and i had to be sure that there wasn't a droid on the way to my house!!! i just got off the phone with customer service and they confirmed that my droid incredible is being delivered tomorrow!!! wooohooo!!!
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Old April 19th, 2010, 07:16 PM   #3 (permalink)
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i'd say that's a mistake man. we've all ordered today and have gotten no shipping confirmations.
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Old April 19th, 2010, 07:17 PM   #4 (permalink)
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This is going to be interesting.
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Old April 19th, 2010, 07:21 PM   #5 (permalink)
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Originally Posted by UHF3 View Post
This is going to be interesting.
there have been several reports of Verizon screwing up...

I agree it will be interesting to see what happens the next couple days...

Although to be honest, IF they really do ship you one... I'd E-bay it I guarantee some idiot would give you like 1500$ for it...
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Old April 19th, 2010, 07:55 PM   #6 (permalink)
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I want to see what comes of this.
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Old April 19th, 2010, 07:57 PM   #7 (permalink)
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The same thing will happen with Apple products and MS products and all products such as this, they get picked up for delivery and are held for delivery until the day it goes on the truck. Happened with everyones iPhone 3GS.
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Old April 19th, 2010, 08:01 PM   #8 (permalink)
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I pre ordered at BB, but because of this thread just called Verizon 800 number the woman tells me I cant pre order until its released and it doesnt release till May? WTF why do they let some people even answer the dang phones
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Old April 19th, 2010, 08:33 PM   #9 (permalink)
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I ordered mine at 8:30 this morning and the rep also informed me of the 2 day delivery time. I thought he may be wrong because he had no idea that pre-ordering even began today. I didn't say a word and am hoping for the best. I didn't receive an e-mail though.
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Old April 19th, 2010, 09:07 PM   #10 (permalink)
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4/21 delivery date...tracking has it in my state...2 day shipping bleah!

Update: just went to track again...it is on its way to the sorting facility right now...i will be impressed when it says out for delivery when i wake up lol
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Old April 19th, 2010, 09:14 PM   #11 (permalink)
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Wow that's interesting! I went through hoops to cancel my preorder I placed this morning. I did a 2 year contract instead of a 1 year contract and there was no way they could switch it for me. So Now I have to wait till like tomorrow till I can preorder it again.

That would we sweet if people got there phones a week early!

Mike
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Old April 19th, 2010, 09:29 PM   #12 (permalink)
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I called this morning to place an order and the csr told me that there was no SKU to place the order and that she would have to call me back when it became available. I'm tempted to call back and complain that I've heard of others that have been able to place orders over phone.
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Old April 19th, 2010, 10:01 PM   #13 (permalink)
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if this is true, i might be canceling my preorder and sweet talking some CSR's on the phone

did everyone just call the main verizon number?
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Old April 19th, 2010, 10:14 PM   #14 (permalink)
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I called today cause im returning my droid I got 3 weeks ago and getting the incredible instead. I asked if I could order it today and she looked and said "thats interesting it says it is in stock now it didnt say that yesterday" so im thinking they really are starting to ship some of them out I didnt order mine today though I had to ship the droid back and wait for them to get it before I can order the Incredible
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Old April 19th, 2010, 10:17 PM   #15 (permalink)
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Quote:
Originally Posted by bamaboy View Post
if this is true, i might be canceling my preorder and sweet talking some CSR's on the phone

did everyone just call the main verizon number?
I called the (800) 256-4646 number. Had to because I traded my Storm 1 which I had since a week after launch for a Droid then traded that a week later for the Storm 2. A week later I went back to the Storm 1. On line it showed that I only had the Storm 1 for four months rather than 1 year 5 months. I called last week and was told I was no longer eligible for the one year upgrade after the second exchange. Spoke to him for awhile and he notated my account that I could upgrade for the $299 with the $100 rebate.
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Old April 19th, 2010, 10:28 PM   #16 (permalink)
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Is it possible that Verizon will request FedEx to hold the package at the distributing facilities until the true release date or is FedEx pretty much bound to deliver?

Grats to all you who ordered by phone! Send pics with confirmation!

If this dream does come true for you guys, what do you think Verizon is doing about the rest of us who pre-ordered online/in stores? We just have to sit and wait? What a cluster F.
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Old April 19th, 2010, 10:35 PM   #17 (permalink)
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Quote:
Originally Posted by XxICEMAN720xX View Post
Is it possible that Verizon will request FedEx to hold the package at the distributing facilities until the true release date or is FedEx pretty much bound to deliver?

Grats to all you who ordered by phone! Send pics with confirmation!

If this dream does come true for you guys, what do you think Verizon is doing about the rest of us who pre-ordered online/in stores? We just have to sit and wait? What a cluster F.
I just called VZW (611) and they told me that they could not order the phone and it was only availible pre-order via the web...wtf? I have a notation on my account for 2 yr pricing even tho I'm only 18 months into a 2 year contract. I'm the secondary line on a family share plan. You guys that ordered via phone was it just an operator that guided you through buying online or did the csr on the phone actually place the order for you?
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Old April 19th, 2010, 10:36 PM   #18 (permalink)
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A week early isn't really a big deal. Just kind of funny if it happens.
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Old April 19th, 2010, 10:40 PM   #19 (permalink)
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I ordered over the phone as well and the CSR told me that I would receive the phone on April the 21st. I was shocked and asked if this was %100 true and I was told, "Yes we have them here in stock and we are shipping them out upon order." Fedex tracking confirms that it is in route. So glad i didn't do the preorder online. I will update as the Fedex tracking changes. I'm keeping my fingers crossed. Did I mention that April 21st is my birthday!
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Old April 19th, 2010, 10:43 PM   #20 (permalink)
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I ordered over the phone as well and the CSR told me that I would receive the phone on April the 21st. I was shocked and asked if this was %100 true and I was told, "Yes we have them here in stock and we are shipping them out upon order." Fedex tracking confirms that it is in route. So glad i didn't do the preorder online. I will update as the Fedex tracking changes. I'm keeping my fingers crossed. Did I mention that April 21st is my birthday!
That's odd because I also ordered over the phone and the rep told me my phone will be shipped on the 29th for delivery on the 30th.

What the heck
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Old April 19th, 2010, 10:51 PM   #21 (permalink)
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That's odd because I also ordered over the phone and the rep told me my phone will be shipped on the 29th for delivery on the 30th.

What the heck

When did you call? I called around 9:00 this morning eastern time. Fedex tracking states my Incridible left the origin facility at 1:33 pm. Around mid day I was so nervous that it was some type of mistake (I thought they might have sent me a different phone) I actually called back and another CSR looked at my account and confirmed that my Incridible had been purchased and was out for shipment.
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Old April 19th, 2010, 10:57 PM   #22 (permalink)
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When did you call? I called around 9:00 this morning eastern time. Fedex tracking states my Incridible left the origin facility at 1:33 pm. Around mid day I was so nervous that it was some type of mistake (I thought they might have sent me a different phone) I actually called back and another CSR looked at my account and confirmed that my Incridible had been purchased and was out for shipment.
I called around 4pm. I'm just wondering why certain people are having their device shipped so much earlier...doesn't make sense. I'm going to call back and tell them about the reports of early shipping here and see what they say...
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Old April 19th, 2010, 10:59 PM   #23 (permalink)
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I called around 4pm. I'm just wondering why certain people are having their device shipped so much earlier...doesn't make sense. I'm going to call back and tell them about the reports of early shipping here and see what they say...
now they def wont be getting them out early lol
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Old April 19th, 2010, 11:07 PM   #24 (permalink)
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Well I just called the 800# & the guy I spoke to said that he couldn't finish the order until 4/29 cuz they couldn't get the tax to work right now! I told him that defeated the purpose of ordering now.
Seriously the inconsistency of customer service is out of control. That said I'll try again tomorrow & see what the next rep says hehehehe
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Old April 19th, 2010, 11:30 PM   #25 (permalink)
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I also tried to call and order over the phone. The CSR said that she is not seeing it in stock and so could not order it. WHACK! :\
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Old April 20th, 2010, 12:01 AM   #26 (permalink)
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some people might be lucky and get the phone early, same thing happened to me when I got the curve a week before it was supposed to come out almost exactly 2 years ago. Pretty sure it has to do with what the CSR does...
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Old April 20th, 2010, 05:05 AM   #27 (permalink)
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sounds like they may have figured out that orders placed on the phone were shipping early and probably the easiest way to eliminate this issue was to nix the phone orders and force people to the web where they apparently have a shipping delay in place. fedex tracking says mine left indianapolis at 5am...
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Old April 20th, 2010, 06:29 AM   #28 (permalink)
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which verizon # did you call exactly to hopefully get them to send it early, there are a few phone numbers listed.
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Old April 20th, 2010, 07:13 AM   #29 (permalink)
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which verizon # did you call exactly to hopefully get them to send it early, there are a few phone numbers listed.

Check out my post from above. The sales rep actually transferred me to customer care and the rep who answered got it ordered.
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Old April 20th, 2010, 07:42 AM   #30 (permalink)
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Well I just tried again and got the order in and requested overnight delivery which was confirmed guess we will see
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Old April 20th, 2010, 07:43 AM   #31 (permalink)
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everyone who is pre-ordering now is receiving their phone on the 29th
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Old April 20th, 2010, 07:44 AM   #32 (permalink)
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so if people actually start receiving their units today or tomorrow...does that mean Verizon broke their own street date and everywhere else is able to sell the phones?

hmmm....
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Old April 20th, 2010, 07:55 AM   #33 (permalink)
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Congrats to those that may be getting theirs early. Just hope that Verizon doesn't disallow you from activating until the 29th.
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Old April 20th, 2010, 07:59 AM   #34 (permalink)
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so if people actually start receiving their units today or tomorrow...does that mean Verizon broke their own street date and everywhere else is able to sell the phones?

hmmm....

Probably not... We can hope, but I'm pretty sure Verizon's opinion will be oh well at least no one else will get theirs!!!
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Old April 20th, 2010, 08:00 AM   #35 (permalink)
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yeah, I called in about 3 yesterday, couldnt order online because I am technically not eligible yet....it was just the regular CSR line (800)922-0204...i even double checked with the csr I talked to when he said I will recieve it Wednesday, he said oh its a preorder, so you will get it on the 29th....but my tracking number says in transit for delivery tomorrow...even thought it is still in CA and I am in VA. but heres to hoping its not a moto droid heading my way...
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Old April 20th, 2010, 08:06 AM   #36 (permalink)
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Check out my post from above. The sales rep actually transferred me to customer care and the rep who answered got it ordered.

no luck, I just tried all the phone numbers for customer service at VZW and no one could place my order over the phone. You could only pre-order it online.

tried these numbers:
800-256-4646
800-922-0204
803-400-4456
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Old April 20th, 2010, 08:09 AM   #37 (permalink)
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they must have stopped it then because of the shipping issue, then.....unless they are only doing it over the phone for people with manual changes or something, such as my early upgrade for phone issues....i would try again in a few hours and see if you can find someone to help you, maybe say the online didnt work for you, maybe that will work....
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Old April 20th, 2010, 08:45 AM   #38 (permalink)
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I tried even going through the technical dept because of issues with my current phone to see if they can do a workaround, but no luck. They could send me out a new phone of my current phone but since the htc incredible is not in their system, no luck.
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Old April 20th, 2010, 09:16 AM   #39 (permalink)
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no luck, I just tried all the phone numbers for customer service at VZW and no one could place my order over the phone. You could only pre-order it online.

tried these numbers:
800-256-4646
800-922-0204
803-400-4456
I just called Verizon to obtain my order number since I left it at home and was told that my order was cancelled. Said that they are only taking pre-orders on line and I would have to call back on the 29th to order. Also said that he has no way to get around this. Guess I'll be in the Verizon store on the 29th.
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Old April 20th, 2010, 09:17 AM   #40 (permalink)
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My phone was just delivered...charging now...not sure how this hapened, but Hallelujah!
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Old April 20th, 2010, 09:17 AM   #41 (permalink)
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pics man!!!
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Old April 20th, 2010, 09:18 AM   #42 (permalink)
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My phone was just delivered...charging now...not sure how this hapened, but Hallelujah!
Pics or it didn't happen.
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Old April 20th, 2010, 09:23 AM   #43 (permalink)
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Pic .... phone charging...back later with more
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Old April 20th, 2010, 09:27 AM   #44 (permalink)
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lol, how da hell.......................

dillon, youuuuu son of a............
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Old April 20th, 2010, 09:28 AM   #45 (permalink)
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Pic .... phone charging...back later with more
awesome congrats. Maybe we will get them early
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Old April 20th, 2010, 09:28 AM   #46 (permalink)
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Lucky Bastard!! Congrats man!
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Old April 20th, 2010, 09:28 AM   #47 (permalink)
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Lucky Bastard!! Congrats man!
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Old April 20th, 2010, 09:29 AM   #48 (permalink)
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Last edited by radworm; April 20th, 2010 at 09:33 AM.
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Old April 20th, 2010, 09:31 AM   #49 (permalink)
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Quote:
Originally Posted by SoSmarmy View Post
Pic .... phone charging...back later with more
Wow! Can you start a separate thread letting us know what you think or find? We can live vicariously through your thread until we get ours next week, LOL. Thanks!
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Old April 20th, 2010, 09:32 AM   #50 (permalink)
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notice how on his box it says "htc incredible with google" not droid incredible....
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HTC Droid Incredible
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When the HTC Droid Incredible launched in spring of 2010, it quickly became one of Verizon's hottest Android phones ever. Sporting many of the same features as its cousin, the Google-branded Nexus One, the Incredible features a 1GHz Snapdragon ... Read More



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