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Old April 29th, 2010, 10:52 AM   #1 (permalink)
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Default Everyone should get $30 credit!!!

This is how I got my $30 SMART30 discount after I activated Incredible yesterday.

Most of CSRs are not familiar with SMART30 code...
Mention them you received via e-mail but it was too late since you ordered phone pre-ordered already and there was no way to cancel it.
Gently talk to CSR to credit $30 to your current month bill since your credit/debit card has been charged...

I ended up paying $69.99 for the DI with NE2 $100 + Online discount $100 + SMART30 $30 discount...

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Old April 29th, 2010, 10:53 AM   #2 (permalink)
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I talked to the sales representative yesterday. She told me that the code only valid after June 1st.
I didn't give her a hard time after that.
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Old April 29th, 2010, 10:57 AM   #3 (permalink)
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Quote:
Originally Posted by fortesquieu View Post
I talked to the sales representative yesterday. She told me that the code only valid after June 1st.
I didn't give her a hard time after that.
That's weird...
I mentioned them I recevied around the 26th and valid through May 3rd or 4th...
They looked up for about a minute or two... And said will honored it.

I did samething for my co-worker again and got credit back...

Call them back, talk to a different CSR
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Old April 29th, 2010, 11:01 AM   #4 (permalink)
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can anyone else confirm this?
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Old April 29th, 2010, 11:05 AM   #5 (permalink)
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I called today before my phone was delivered. I just mentioned that the code was SMART30 and I found it on a forum and that others were using it. He put me on hold for a few minutes, and then said that since I ordered it within the promotion period, he would credit my account for the $30. So, I was able to get it for $69.99 as well.
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Old April 29th, 2010, 11:08 AM   #6 (permalink)
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aww I guess I will call them again later.
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Old April 29th, 2010, 11:44 AM   #7 (permalink)
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Hope everyone gets it!!
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Old April 29th, 2010, 12:01 PM   #8 (permalink)
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Wow...thanks for the info! I just called Verizon and told them that I received the email about SMART30 after I purchased my Incredible, the csr pulled up my account and applied $30.00 to my account! Piece of cake.
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Old April 29th, 2010, 12:04 PM   #9 (permalink)
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I tried to get the credit last night and was told that they could not find the code in the system
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Old April 29th, 2010, 12:06 PM   #10 (permalink)
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Default SMART30 does NOT working on phone order

I ordered Incredible with a new service this morning and the CSR says this is not a corporate discount and she couldn't apply (but we'll give you an SD card blah blah). This is after I emailed her a screenshot of the discount getting applied correctly on Verizon website and she talked to her supervisor. WTH? She was nice and stuff so I didn't insist....yet....what do I need to do to get the discount? Any suggestions? Is this a third party code or a Verizon one?
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Old April 29th, 2010, 12:10 PM   #11 (permalink)
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How are you guys getting the phone for $100? I bought mine online (using a phone number that had been eligible for an upgrade since 2008, or so it said)...but I only received the $100 online discount...
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Old April 29th, 2010, 12:11 PM   #12 (permalink)
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codes only available by region apparently. the CSR i spoke to knew of the code, asked for my number and said it wasn't available. oh well
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Old April 29th, 2010, 12:13 PM   #13 (permalink)
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I just used the contact us link on myverizon and they applied the credit to my account.
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Old April 29th, 2010, 12:15 PM   #14 (permalink)
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I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.

I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
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Old April 29th, 2010, 12:18 PM   #15 (permalink)
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Quote:
Originally Posted by veccster View Post
I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.

I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
priceless...
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Old April 29th, 2010, 12:33 PM   #16 (permalink)
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My CSR can't find the code and is asking me about the promotional period. Does anyone have the actual promo email? Can you post it including the promo requirements? Thanks
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Old April 29th, 2010, 01:44 PM   #17 (permalink)
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I just called and got the $30 Credit applied to my account. No wining or dining Even though my phone is currently sitting on my doorstep.

I told her that i had received an email with the promo code "SMART30" that can be redeemed to receive $30 off for online purchases of smart phones. She had me spell out the code like 5 times (Clearly she hadnt heard of it) and she put me on hold to discuss with a supervisor.

She came back a minute later to tell me that the Supervisor said "since you tried to apply the code online and it didnt take, and even though you have already received the phone, we're going to go ahead and apply the $30 credit as a courtesy).

I feel like i just made $30 by making a 5 minute phone call.

To the person who posted before me.. I was told the expiration date was 5/2 (I dont have, nor have i ever had the actual promo email).

Just be kind with them and act all "poor me" and they're sure to apply the credit. If they dont, then call back and get a different CSR before they have a chance to notate your account.

I beleive it's suppose to apply ONLY to NEW customers only (who would've otherwised been hit with the $30 activation fee). But no need to mention that

Especially if they havent even heard of the code yet. Can't hurt to try!

Worked for me!
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Old April 29th, 2010, 02:29 PM   #18 (permalink)
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They gave me a hard time getting the credit as well, after giving them the URL to the offer the CSR said they would credit me half of the $30 amount with a $15 credit to my bill.
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Old April 29th, 2010, 02:34 PM   #19 (permalink)
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Quote:
Originally Posted by R0llTide View Post
I tried to get the credit last night and was told that they could not find the code in the system
Same thing happened to me the first time I called. Use the "Contact us" link in the myverizon site

Quote:
Originally Posted by fish2587 View Post
codes only available by region apparently. the CSR i spoke to knew of the code, asked for my number and said it wasn't available. oh well
First person I talked to said the same thing. I don't think many CSR's know what they are talking about

Quote:
Originally Posted by acezhi View Post
I just used the contact us link on myverizon and they applied the credit to my account.
+1

I used the contact us link and the Verizon person knew exactly what I was talking about. She noted in my account that we talked and told me to call back after activating my phone. So after getting my phone this morning and activating, I called and they just credited my monthly bill for the $30.
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Old April 29th, 2010, 03:05 PM   #20 (permalink)
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There is another thread on this here:

http://androidforums.com/htc-incredible/68480-save-30-incredible-verizonwireless-com.html

I posted pics and links to the coupon from Verizon's site.
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Old April 29th, 2010, 03:28 PM   #21 (permalink)
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I got it too. Thank you guys! Y'all rock!
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Old April 29th, 2010, 03:31 PM   #22 (permalink)
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Quote:
Originally Posted by nyngbld View Post
priceless...
i thought the NE2 was only $50?
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Old April 29th, 2010, 04:28 PM   #23 (permalink)
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Quote:
Originally Posted by armoredsaint View Post
i thought the NE2 was only $50?
There was some promo out giving certain people $100 NE2 which some how got out of hand and started giving it to every and now Verizon is stopping the $100 and just doing $30 or $50.

Kinda shitty, but eh it happens.
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Old April 29th, 2010, 08:37 PM   #24 (permalink)
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Can someone PM me the contact us link? my work has most of the links blocked. Thanks
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Welcome to my life. HTC Incredible, here I come!
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Old April 29th, 2010, 08:39 PM   #25 (permalink)
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The girl at the Verizon store gave me $30 off my bill when I mentioned it.
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Old April 29th, 2010, 08:56 PM   #26 (permalink)
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Pre-ordered mine online on the 19th. I called the day after I received my phone and the first rep I got couldn't credit my CC but credited my monthly bill for $30. Woo-hoo!
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Old April 29th, 2010, 09:38 PM   #27 (permalink)
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Tried getting my $30 credit but it didn't work.

The CSR lady that helped me actually knew her stuff and wasn't fooled by my shenanigans.
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Old April 29th, 2010, 09:56 PM   #28 (permalink)
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Just got off the phone with very nice lady who couldn't find the code. But didn't think I was making it up so she credited my account 30.00. I have always had good luck with their customer support
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Old April 30th, 2010, 10:50 AM   #29 (permalink)
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Thanks a lot for this. I just used it a few minutes ago, so it's definitely still valid. I called and told them I had already pre ordered when I received the email, and after about five or ten minutes with the CSR looking for it and not finding the code, she suddenly did, and credited my account $30. Not a new customer, been with Verizon for years.
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Old April 30th, 2010, 12:45 PM   #30 (permalink)
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Well, no go for me. She asked where I got the code, I said email, and she wanted me to send it to her address.

Why didn't I get the email? I guess I can't call again, because she probably noted that on my account.
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Old April 30th, 2010, 01:00 PM   #31 (permalink)
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I just called and got the $30 credit. My Incredible ended up only costing me $69.99!!!
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Old April 30th, 2010, 01:42 PM   #32 (permalink)
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Quote:
Originally Posted by lewarkmd View Post
I just called and got the $30 credit. My Incredible ended up only costing me $69.99!!!
How in the world did you get it for $69.99? Online order? I purchased mine in the store with my NE2 and I'm $199.99 AFTER mail in rebate.
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Old April 30th, 2010, 01:56 PM   #33 (permalink)
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Quote:
Originally Posted by veccster View Post
I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.

I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
Wait, so the online $100 credit is in addition to the $100 mail in rebate that the stores are offering? That's a huge price difference between the store and website if true.
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Old April 30th, 2010, 02:02 PM   #34 (permalink)
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I used the contact us link as well. The first response asked me to send in a copy of the notification which I dumped to PDF from a link on the verizon web site that someone included in a thread yesterday. After E-mailing the "ad" I got an E-mail back that they were applying the $30 to my account. In my original E-mail I expressed my disappointment that some people were getting this discount, so I wanted it a well.
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Old April 30th, 2010, 02:05 PM   #35 (permalink)
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Just phoned CSR, she stated that the code was good for new or adding a line. She asked me to read her the exact words of the promo screen. I told her no where does it state any terms, other then the use by date, she said "you are correct." At that point she gladly took care of it and credited the account. I never do NE2, only 1 yr contracts so this brought the phone down to $199, not bad. Thanks to coastal_C for the image.
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Old April 30th, 2010, 02:07 PM   #36 (permalink)
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i was told by csr just now that the first time you do ne2 - its 100, second - 50, third 30... and they refused to credit me 30 for the coupon...
sucks.
I am at 299-100-50=149

UPDATE! called again, got a different rep. After giving her the URL to the coupon - all set!
149-30=119!!

awesome!!!
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Old April 30th, 2010, 02:17 PM   #37 (permalink)
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Got the phone on Wednesday, just called, and within 2 minutes had a $30 credit!! Nice, thanks all.
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Old April 30th, 2010, 02:56 PM   #38 (permalink)
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I just called and got a $30 credit, thanks! She had to pull up the information about the code, seemed to be unable to apply it but said she would credit me $30. Took less than 10 minutes, and made me $30 richer!
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Old April 30th, 2010, 05:30 PM   #39 (permalink)
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A short and sweet email got me $30 credited to my account.

First an early upgrade, and now this. And people say Verizon doesn't have good customer service...

This all made my decision to stick with Verizon and get the Incredible instead of wait for the EVO 4G or iPhone 4.0 so much more comforting.
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Old April 30th, 2010, 05:52 PM   #40 (permalink)
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Wow, I tried calling yesterday and they said that they'd rather lose a 15 year customer than honor the $30 promotion because "it was for new customers only".

What number are you guys calling?
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Old April 30th, 2010, 05:59 PM   #41 (permalink)
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Default Don't you guys pay TAX?

Why does every post mentioning price disregard tax? Perhaps because I'm in CA, but I paid $50 in tax (based off full price of phone) and any credits/discounts are more than helpful!

How much are you guys paying for tax on this phone?
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Old April 30th, 2010, 06:18 PM   #42 (permalink)
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Ok, I just got a call from Verizon wireless executive offices (coincidentally after I tried calling customer support again), and they apologized and gave me a $50 credit.

So if you get denied the SMART30 promo, email the executives of Verizon and you'll get a call back. 14 Verizon Executives' Phone Numbers - The Consumerist
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Old April 30th, 2010, 06:33 PM   #43 (permalink)
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My two year pricing was 200 after the instant 100hmmm how did you all get it for 100 after??
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Old April 30th, 2010, 06:42 PM   #44 (permalink)
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Quote:
Originally Posted by ctxx24 View Post
My two year pricing was 200 after the instant 100hmmm how did you all get it for 100 after??
$300
-$100 online instant
-$100 new every two

Some people only get $50 NE2s (I believe the cut off is at $80/mo. minimum), and if you recently started using Verizon, it may be only $30 or $50 max. $100, I believe, is only for those grandfathered in and have $80+/mo. plans.

Smart phones qualify for an early upgrade because they get the mandatory data plan...
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Old April 30th, 2010, 06:49 PM   #45 (permalink)
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Best Buy supposedly crediting $30 on your next Verizon bill if asked about this code: http://androidforums.com/htc-incredible/70649-169-99-best-buy.html

Total price for phone: $169.99

Edit: Sales tax in NY was $15.50, only taxing the discounted price of the phone.
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Old April 30th, 2010, 07:19 PM   #46 (permalink)
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Odd, I'm on the phone right now and they won't give it to me. Say they never heard of it. I just ordered last night on a 1 year contract and it wouldn't go through on the website either.
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Old April 30th, 2010, 07:24 PM   #47 (permalink)
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http://www.verizonwireless.com/b2c/store/abandonCart.jsp?action=removeOrder&cartIndexLocati on=1&path=2

Web page still works. Trying getting them to go to it.
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Old April 30th, 2010, 07:27 PM   #48 (permalink)
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Originally Posted by Topshelf View Post
Odd, I'm on the phone right now and they won't give it to me. Say they never heard of it. I just ordered last night on a 1 year contract and it wouldn't go through on the website either.
Code only applies on a 2 year contract. Heard of some people on this forum calling in a couple times until they got a CSR that'd apply it to a 1 year.
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Old April 30th, 2010, 07:43 PM   #49 (permalink)
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Thanks guys. Just talked to an awesome CSR who hooked me up with a $30 instant credit. Sounds like the SMART30 is a "cart abandonment" promotion if that helps anyone looking to order.
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Old April 30th, 2010, 07:45 PM   #50 (permalink)
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Thanks guys. Just talked to an awesome CSR who hooked me up with a $30 instant credit. Sounds like the SMART30 is a "cart abandonment" promotion if that helps anyone looking to order.
Yup pops up in a new window if you remove the Incredible from your cart.
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