This is how I got my $30 SMART30 discount after I activated Incredible yesterday.
Most of CSRs are not familiar with SMART30 code...
Mention them you received via e-mail but it was too late since you ordered phone pre-ordered already and there was no way to cancel it.
Gently talk to CSR to credit $30 to your current month bill since your credit/debit card has been charged...
I ended up paying $69.99 for the DI with NE2 $100 + Online discount $100 + SMART30 $30 discount...
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I talked to the sales representative yesterday. She told me that the code only valid after June 1st.
I didn't give her a hard time after that.
That's weird...
I mentioned them I recevied around the 26th and valid through May 3rd or 4th...
They looked up for about a minute or two... And said will honored it.
I did samething for my co-worker again and got credit back...
I called today before my phone was delivered. I just mentioned that the code was SMART30 and I found it on a forum and that others were using it. He put me on hold for a few minutes, and then said that since I ordered it within the promotion period, he would credit my account for the $30. So, I was able to get it for $69.99 as well.
Wow...thanks for the info! I just called Verizon and told them that I received the email about SMART30 after I purchased my Incredible, the csr pulled up my account and applied $30.00 to my account! Piece of cake.
I ordered Incredible with a new service this morning and the CSR says this is not a corporate discount and she couldn't apply (but we'll give you an SD card blah blah). This is after I emailed her a screenshot of the discount getting applied correctly on Verizon website and she talked to her supervisor. WTH? She was nice and stuff so I didn't insist....yet....what do I need to do to get the discount? Any suggestions? Is this a third party code or a Verizon one?
How are you guys getting the phone for $100? I bought mine online (using a phone number that had been eligible for an upgrade since 2008, or so it said)...but I only received the $100 online discount...
I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.
I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.
I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
Device(s): Rezound, Moto DroidX and X2
HTC Incredible (rooted GB)
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My CSR can't find the code and is asking me about the promotional period. Does anyone have the actual promo email? Can you post it including the promo requirements? Thanks
I just called and got the $30 Credit applied to my account. No wining or dining Even though my phone is currently sitting on my doorstep.
I told her that i had received an email with the promo code "SMART30" that can be redeemed to receive $30 off for online purchases of smart phones. She had me spell out the code like 5 times (Clearly she hadnt heard of it) and she put me on hold to discuss with a supervisor.
She came back a minute later to tell me that the Supervisor said "since you tried to apply the code online and it didnt take, and even though you have already received the phone, we're going to go ahead and apply the $30 credit as a courtesy).
I feel like i just made $30 by making a 5 minute phone call.
To the person who posted before me.. I was told the expiration date was 5/2 (I dont have, nor have i ever had the actual promo email).
Just be kind with them and act all "poor me" and they're sure to apply the credit. If they dont, then call back and get a different CSR before they have a chance to notate your account.
I beleive it's suppose to apply ONLY to NEW customers only (who would've otherwised been hit with the $30 activation fee). But no need to mention that
Especially if they havent even heard of the code yet. Can't hurt to try!
Worked for me!
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They gave me a hard time getting the credit as well, after giving them the URL to the offer the CSR said they would credit me half of the $30 amount with a $15 credit to my bill.
I tried to get the credit last night and was told that they could not find the code in the system
Same thing happened to me the first time I called. Use the "Contact us" link in the myverizon site
Quote:
Originally Posted by fish2587
codes only available by region apparently. the CSR i spoke to knew of the code, asked for my number and said it wasn't available. oh well
First person I talked to said the same thing. I don't think many CSR's know what they are talking about
Quote:
Originally Posted by acezhi
I just used the contact us link on myverizon and they applied the credit to my account.
+1
I used the contact us link and the Verizon person knew exactly what I was talking about. She noted in my account that we talked and told me to call back after activating my phone. So after getting my phone this morning and activating, I called and they just credited my monthly bill for the $30.
Last edited by nick77; April 29th, 2010 at 02:45 PM.
There was some promo out giving certain people $100 NE2 which some how got out of hand and started giving it to every and now Verizon is stopping the $100 and just doing $30 or $50.
Pre-ordered mine online on the 19th. I called the day after I received my phone and the first rep I got couldn't credit my CC but credited my monthly bill for $30. Woo-hoo!
Just got off the phone with very nice lady who couldn't find the code. But didn't think I was making it up so she credited my account 30.00. I have always had good luck with their customer support
Thanks a lot for this. I just used it a few minutes ago, so it's definitely still valid. I called and told them I had already pre ordered when I received the email, and after about five or ten minutes with the CSR looking for it and not finding the code, she suddenly did, and credited my account $30. Not a new customer, been with Verizon for years.
I got the $100 online rebate + $100 new every 2 credit + $30 for the SMART30 promo discount. I paid $70 for my Incredible and received it yesterday.
I was sweet with the CSR and let her cry on my shoulder because she got the Eris 60 days ago and can't return it for the Incredible. She sounded cute and I worked it a bit.
Wait, so the online $100 credit is in addition to the $100 mail in rebate that the stores are offering? That's a huge price difference between the store and website if true.
I used the contact us link as well. The first response asked me to send in a copy of the notification which I dumped to PDF from a link on the verizon web site that someone included in a thread yesterday. After E-mailing the "ad" I got an E-mail back that they were applying the $30 to my account. In my original E-mail I expressed my disappointment that some people were getting this discount, so I wanted it a well.
Just phoned CSR, she stated that the code was good for new or adding a line. She asked me to read her the exact words of the promo screen. I told her no where does it state any terms, other then the use by date, she said "you are correct." At that point she gladly took care of it and credited the account. I never do NE2, only 1 yr contracts so this brought the phone down to $199, not bad. Thanks to coastal_C for the image.
i was told by csr just now that the first time you do ne2 - its 100, second - 50, third 30... and they refused to credit me 30 for the coupon...
sucks.
I am at 299-100-50=149
UPDATE! called again, got a different rep. After giving her the URL to the coupon - all set!
149-30=119!!
awesome!!!
Last edited by dsauch; April 30th, 2010 at 02:38 PM.
I just called and got a $30 credit, thanks! She had to pull up the information about the code, seemed to be unable to apply it but said she would credit me $30. Took less than 10 minutes, and made me $30 richer!
Wow, I tried calling yesterday and they said that they'd rather lose a 15 year customer than honor the $30 promotion because "it was for new customers only".
Why does every post mentioning price disregard tax? Perhaps because I'm in CA, but I paid $50 in tax (based off full price of phone) and any credits/discounts are more than helpful!
How much are you guys paying for tax on this phone?
Ok, I just got a call from Verizon wireless executive offices (coincidentally after I tried calling customer support again), and they apologized and gave me a $50 credit.
My two year pricing was 200 after the instant 100hmmm how did you all get it for 100 after??
$300
-$100 online instant
-$100 new every two
Some people only get $50 NE2s (I believe the cut off is at $80/mo. minimum), and if you recently started using Verizon, it may be only $30 or $50 max. $100, I believe, is only for those grandfathered in and have $80+/mo. plans.
Smart phones qualify for an early upgrade because they get the mandatory data plan...
Odd, I'm on the phone right now and they won't give it to me. Say they never heard of it. I just ordered last night on a 1 year contract and it wouldn't go through on the website either.
Odd, I'm on the phone right now and they won't give it to me. Say they never heard of it. I just ordered last night on a 1 year contract and it wouldn't go through on the website either.
Code only applies on a 2 year contract. Heard of some people on this forum calling in a couple times until they got a CSR that'd apply it to a 1 year.
Thanks guys. Just talked to an awesome CSR who hooked me up with a $30 instant credit. Sounds like the SMART30 is a "cart abandonment" promotion if that helps anyone looking to order.
Thanks guys. Just talked to an awesome CSR who hooked me up with a $30 instant credit. Sounds like the SMART30 is a "cart abandonment" promotion if that helps anyone looking to order.
Yup pops up in a new window if you remove the Incredible from your cart.
Everyone should get $30 credit!!!
. But didn't think I was making it up so she credited my account 30.00. I have always had good luck with their customer support
