This is how I got my $30 SMART30 discount after I activated Incredible yesterday.
Most of CSRs are not familiar with SMART30 code...
Mention them you received via e-mail but it was too late since you ordered phone pre-ordered already and there was no way to cancel it.
Gently talk to CSR to credit $30 to your current month bill since your credit/debit card has been charged...
I ended up paying $69.99 for the DI with NE2 $100 + Online discount $100 + SMART30 $30 discount...
The Following 5 Users Say Thank You to E.K M3 For This Useful Post:
I called today before my phone was delivered. I just mentioned that the code was SMART30 and I found it on a forum and that others were using it. He put me on hold for a few minutes, and then said that since I ordered it within the promotion period, he would credit my account for the $30. So, I was able to get it for $69.99 as well.
Wow...thanks for the info! I just called Verizon and told them that I received the email about SMART30 after I purchased my Incredible, the csr pulled up my account and applied $30.00 to my account! Piece of cake.
I ordered Incredible with a new service this morning and the CSR says this is not a corporate discount and she couldn't apply (but we'll give you an SD card blah blah). This is after I emailed her a screenshot of the discount getting applied correctly on Verizon website and she talked to her supervisor. WTH? She was nice and stuff so I didn't insist....yet....what do I need to do to get the discount? Any suggestions? Is this a third party code or a Verizon one?
How are you guys getting the phone for $100? I bought mine online (using a phone number that had been eligible for an upgrade since 2008, or so it said)...but I only received the $100 online discount...
I just called and got the $30 Credit applied to my account. No wining or dining Even though my phone is currently sitting on my doorstep.
I told her that i had received an email with the promo code "SMART30" that can be redeemed to receive $30 off for online purchases of smart phones. She had me spell out the code like 5 times (Clearly she hadnt heard of it) and she put me on hold to discuss with a supervisor.
She came back a minute later to tell me that the Supervisor said "since you tried to apply the code online and it didnt take, and even though you have already received the phone, we're going to go ahead and apply the $30 credit as a courtesy).
I feel like i just made $30 by making a 5 minute phone call.
To the person who posted before me.. I was told the expiration date was 5/2 (I dont have, nor have i ever had the actual promo email).
Just be kind with them and act all "poor me" and they're sure to apply the credit. If they dont, then call back and get a different CSR before they have a chance to notate your account.
I beleive it's suppose to apply ONLY to NEW customers only (who would've otherwised been hit with the $30 activation fee). But no need to mention that
Especially if they havent even heard of the code yet. Can't hurt to try!
Worked for me!
The Following 2 Users Say Thank You to phorts For This Useful Post:
I tried to get the credit last night and was told that they could not find the code in the system
Same thing happened to me the first time I called. Use the "Contact us" link in the myverizon site
Originally Posted by fish2587
codes only available by region apparently. the CSR i spoke to knew of the code, asked for my number and said it wasn't available. oh well
First person I talked to said the same thing. I don't think many CSR's know what they are talking about
Originally Posted by acezhi
I just used the contact us link on myverizon and they applied the credit to my account.
I used the contact us link and the Verizon person knew exactly what I was talking about. She noted in my account that we talked and told me to call back after activating my phone. So after getting my phone this morning and activating, I called and they just credited my monthly bill for the $30.
Last edited by nick77; April 29th, 2010 at 03:45 PM.
Thanks a lot for this. I just used it a few minutes ago, so it's definitely still valid. I called and told them I had already pre ordered when I received the email, and after about five or ten minutes with the CSR looking for it and not finding the code, she suddenly did, and credited my account $30. Not a new customer, been with Verizon for years.
I used the contact us link as well. The first response asked me to send in a copy of the notification which I dumped to PDF from a link on the verizon web site that someone included in a thread yesterday. After E-mailing the "ad" I got an E-mail back that they were applying the $30 to my account. In my original E-mail I expressed my disappointment that some people were getting this discount, so I wanted it a well.
Just phoned CSR, she stated that the code was good for new or adding a line. She asked me to read her the exact words of the promo screen. I told her no where does it state any terms, other then the use by date, she said "you are correct." At that point she gladly took care of it and credited the account. I never do NE2, only 1 yr contracts so this brought the phone down to $199, not bad. Thanks to coastal_C for the image.
I just called and got a $30 credit, thanks! She had to pull up the information about the code, seemed to be unable to apply it but said she would credit me $30. Took less than 10 minutes, and made me $30 richer!
My two year pricing was 200 after the instant 100hmmm how did you all get it for 100 after??
-$100 online instant
-$100 new every two
Some people only get $50 NE2s (I believe the cut off is at $80/mo. minimum), and if you recently started using Verizon, it may be only $30 or $50 max. $100, I believe, is only for those grandfathered in and have $80+/mo. plans.
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