Go Back   Android Forums > Android Phones > HTC EVO 3D

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old June 25th, 2011, 02:09 PM   #51 (permalink)
Member
 
Join Date: Mar 2011
Location: Twin Cities, MN
Posts: 315
 
Device(s): Sprint Galaxy Nexus, Sprint Evo 3D
Carrier: Sprint

Thanks: 225
Thanked 123 Times in 80 Posts
Default

Quote:
Originally Posted by Vinter View Post
possible fix via a post on xda (member johntown)
So, I saw *roughly* the same thing that Early said earlier, but his was a hard reset. This is just reactivation/data re-provisioning, and I wouldn't actually hard reset and have to go through downloading apps/changing settings and such again, correct?

Edit: Also, EarlyMon, did running through the RF tester cost you anything? I'm having what I consider to be slow 3G as well, but not abysmal like some are reporting (< 100 kilobits/sec)

Jackietreehorn is offline  
Last edited by Jackietreehorn; June 25th, 2011 at 02:11 PM. Reason: Additional Question
Reply With Quote
sponsored links
Old June 25th, 2011, 02:22 PM   #52 (permalink)
Junior Member
 
Join Date: May 2011
Location: New Bedford, MA
Posts: 88
 
Device(s): Amaze 4G, Evo 3D, Vibrant, G1, Archos 7 HT
Carrier: Not Provided

Thanks: 24
Thanked 13 Times in 10 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
Yeah - that's exactly what I posted earlier - that's a re-activation/re-provisioning. And he left out the hard reset step. I still recommend that you do that with Sprint on the phone, so they can proctor what your phone does on the restore - besides - the people that will give you your MSL code will be the same ones doing that for you.

So - mine went thru the RF tester at Sprint repair.

Bad phone - defective. Getting a replacement from the Shack later this afternoon.

Onward and upward!
we did the phone step by step thing from the xda fix, we're going to the repair store now
Vinter is offline  
Reply With Quote
The Following User Says Thank You to Vinter For This Useful Post:
EarlyMon (June 25th, 2011)
Old June 25th, 2011, 02:45 PM   #53 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by Jackietreehorn View Post
So, I saw *roughly* the same thing that Early said earlier, but his was a hard reset. This is just reactivation/data re-provisioning, and I wouldn't actually hard reset and have to go through downloading apps/changing settings and such again, correct?

Edit: Also, EarlyMon, did running through the RF tester cost you anything? I'm having what I consider to be slow 3G as well, but not abysmal like some are reporting (< 100 kilobits/sec)
To clear any confusion - on the phone, we did ##data#, enter MSL, restore - fail! - ##768#, enter MSL, reset - phone goes into activation again - fail! - ##data#, MSL, restore - fail! (where fail = get right 3G results)

And my philosophy is simple - never let the minor inconvenience of having to re-do your apps and config prevent you from doing a hard reset. Resets clear out bad/stuck bits in memory, and quite often - it's the only solution. Better to just get it over with - if you go in for service, eventually they'll do that anyway.

So - never prolong the agony. And what do you lose resetting a phone you're positioning to have to return? Nada. Zip. Nothing.

To answer your question - the test cost me nothing. However - now that I've switched to RS insurance, they warned me that the next one will run me $35 - with Sprint insurance, it's free.
EarlyMon is offline  
Reply With Quote
The Following 2 Users Say Thank You to EarlyMon For This Useful Post:
Jackietreehorn (June 25th, 2011), marctronixx (June 27th, 2011)
Old June 25th, 2011, 03:59 PM   #54 (permalink)
Junior Member
 
Join Date: May 2011
Location: New Bedford, MA
Posts: 88
 
Device(s): Amaze 4G, Evo 3D, Vibrant, G1, Archos 7 HT
Carrier: Not Provided

Thanks: 24
Thanked 13 Times in 10 Posts
Default

Sprint service tech wouldn't look at the phone, we had to go back to the store where we got our phone, another extremely rude group of employees, we got new phones, no dice... it took 15 min to download speedtest.net

just gonna sit on the phone for a little while, see if there is an update or some sort of magic that fixes the speed .. otherwise I'll be moving on from this awesome phone :\

the thing that pisses me off is i sat on my couch with my sisters 4g, dl speedtest, tested it and got a 1.2 mb d/l and decided that it would be an ok move....

two etfs is what is really getting me angry
Vinter is offline  
Reply With Quote
Old June 25th, 2011, 06:27 PM   #55 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Well - they definitely have a bad batch happening out there.

I'm back (really bad signal at the store location) home and -- this one is no better.

Given that the Sprint tech was clear: my previous unit had a hardware defect -- and this one is behaving the same -- I'm likely going to return this to the store I got it from for refund, then try my luck with the batch at the Sprint corporate store.

If you're sitting on one of the bad ones, no software fix is going to help. Food for thought.

Well - through adversity to the stars!
EarlyMon is offline  
Reply With Quote
Old June 25th, 2011, 07:04 PM   #56 (permalink)
Junior Member
 
Join Date: May 2011
Location: New Bedford, MA
Posts: 88
 
Device(s): Amaze 4G, Evo 3D, Vibrant, G1, Archos 7 HT
Carrier: Not Provided

Thanks: 24
Thanked 13 Times in 10 Posts
Default

Ya, idk.. gonna call Sprint tomorrow... I will never walk in the door of that store again after being disrespected, as well as my wife.

So not sure what other option there are, but one thing I do know is on my Vibrant some modems hardly worked for me getting signal, others gave me great speed/coverage which is why I assumed there may be a ota fix that could help.
Vinter is offline  
Reply With Quote
Old June 25th, 2011, 09:34 PM   #57 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

FOREHEAD SLAP.

It's official - I'm an idiot.

To use speedtest.net -- if you get a bad reading, you change servers to ensure it's not just a bad server. Not the phone's fault if a server is bad.

On my broken unit yesterday, I did that by force of habit - bad results everywhere.

So, tonight it hit me I'd not done that with my replacement.

Ta da - 3g speeds on the order of 1 Mbps down, 500k up, +/- depending on the server. Try Spokane, WA - it's one of many responding decently (that can change hourly, btw).

I'll have to monitor this a little bit to see if all other issues I had are cleared up (GPS, web loading) - but this is looking pretty good so far, including the few web sites I've tried in wifi vs. 3G to compare.
EarlyMon is offline  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
marctronixx (June 27th, 2011)
Old June 25th, 2011, 09:42 PM   #58 (permalink)
Junior Member
 
Join Date: May 2011
Location: New Bedford, MA
Posts: 88
 
Device(s): Amaze 4G, Evo 3D, Vibrant, G1, Archos 7 HT
Carrier: Not Provided

Thanks: 24
Thanked 13 Times in 10 Posts
Default

EarlyMon you may wanna try this out [How To] Retrieve MSL and speed up internet faster - xda-developers

I still have nothing on my end :\
Vinter is offline  
Reply With Quote
The Following 2 Users Say Thank You to Vinter For This Useful Post:
EarlyMon (June 25th, 2011), marctronixx (June 27th, 2011)
Old June 25th, 2011, 09:54 PM   #59 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by Vinter View Post
EarlyMon you may wanna try this out [How To] Retrieve MSL and speed up internet faster - xda-developers

I still have nothing on my end :\
Streaming media and the Tyrrany of the Sprint Proxies



Appreciate the tip - most stuff between here and there has a tendency to cross-pollinate.

Be sure to try multiple servers to ensure it's a problem across the board for you.
EarlyMon is offline  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
toad6386 (June 25th, 2011)
Old June 25th, 2011, 10:05 PM   #60 (permalink)
Junior Member
 
Join Date: May 2011
Location: New Bedford, MA
Posts: 88
 
Device(s): Amaze 4G, Evo 3D, Vibrant, G1, Archos 7 HT
Carrier: Not Provided

Thanks: 24
Thanked 13 Times in 10 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
Streaming media and the Tyrrany of the Sprint Proxies



Appreciate the tip - most stuff between here and there has a tendency to cross-pollinate.

Be sure to try multiple servers to ensure it's a problem across the board for you.
i seem to be according to open signal hitting up 3 "towers" less than a mile or two away and the 4th being below me about a mile or so away roaming

and they seem to pop off of each other often, and the strength or w.e on the map listing shows either 10 or 11 received strength

right now, i'm getting 4 ... at a place i could be at in about 35 seconds in a car
Vinter is offline  
Reply With Quote
The Following User Says Thank You to Vinter For This Useful Post:
EarlyMon (June 25th, 2011)
sponsored links
Old June 25th, 2011, 10:07 PM   #61 (permalink)
Member
 
toad6386's Avatar
 
Join Date: Apr 2010
Location: So Cen TX
Gender: Male
Posts: 359
 
Device(s): HTC One, Stock (so far) HTC EVO 3D (semi-retired)
Carrier: Sprint

Thanks: 404
Thanked 194 Times in 135 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
Streaming media and the Tyrrany of the Sprint Proxies

...

Be sure to try multiple servers to ensure it's a problem across the board for you.
That did it for me. I already had ticket in @ Sprint to check it out after avg'ing 200 down & almost 700 up. I swapped servers, and & now a respectable 1.1M down and 600 up. Thanks, Early, and once again you da' man.
toad6386 is online now  
Reply With Quote
The Following User Says Thank You to toad6386 For This Useful Post:
EarlyMon (June 25th, 2011)
Old June 25th, 2011, 10:11 PM   #62 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by Vinter View Post
i seem to be according to open signal hitting up 3 "towers" less than a mile or two away and the 4th being below me about a mile or so away roaming

and they seem to pop off of each other often, and the strength or w.e on the map listing shows either 10 or 11 received strength

right now, i'm getting 4 ... at a place i could be at in about 35 seconds in a car
Yeah - with my bad unit, I was drifting between 4 towers near me, mostly 3.

Now with a working unit - I'm locked to the tower east of me that my Evo has always just locked to (it's my desk - aka reference location).

And my signal is now only fluctuating between -75/-73 dBm for a tower at 1834 meters - a working unit seems to be rock-solid.
EarlyMon is offline  
Reply With Quote
Old June 25th, 2011, 11:41 PM   #63 (permalink)
Member
 
atg284's Avatar
 
Join Date: Jun 2011
Location: Ohio
Posts: 201
 
Device(s): Galaxy S5 -------- HTC EVO 3D, HTC Touch Pro, HTC Mogul
Carrier: Not Provided

Thanks: 123
Thanked 77 Times in 65 Posts
Cry

Well, It appears I have the 3G issue as well. I drove out to a known good 4G and 3G spot updeted the profile and PRL to no avail

Im geting a large ping and upload/downloads in the 100's

Looks like I will have to go to a sprint store tomorrow. I bought the phone over Telesales do you guys and gals think they will be able to replace my 3VO there or will I have to ship it back for a new one?

Looks like it WiFi for me until I get this fixed. I really wanted to customize it tonight too
atg284 is offline  
Reply With Quote
Old June 25th, 2011, 11:46 PM   #64 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

I believe if you're going to a corporate store, they won't care that it was bought online.

Best luck!
EarlyMon is offline  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
marctronixx (June 27th, 2011)
Old June 26th, 2011, 12:10 AM   #65 (permalink)
Member
 
atg284's Avatar
 
Join Date: Jun 2011
Location: Ohio
Posts: 201
 
Device(s): Galaxy S5 -------- HTC EVO 3D, HTC Touch Pro, HTC Mogul
Carrier: Not Provided

Thanks: 123
Thanked 77 Times in 65 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
I believe if you're going to a corporate store, they won't care that it was bought online.

Best luck!
By corporate store you mean one that they own and not one like in a mall?

Also I can't seem to able to set up an appointment online. Does anyone know how to get to chat support on Sprint.com? I did it once and now I cannot find if for the life of me.
atg284 is offline  
Last edited by atg284; June 26th, 2011 at 12:22 AM.
Reply With Quote
Old June 26th, 2011, 12:57 AM   #66 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

On Sprint.com, goto Support, device, choose phone - on the right panel is an option to start a conversation. If I missed a step, look for the contact us link at the bottom of the page.

I think they have a store locator too.
EarlyMon is offline  
Reply With Quote
The Following 2 Users Say Thank You to EarlyMon For This Useful Post:
atg284 (June 26th, 2011), marctronixx (June 27th, 2011)
Old June 26th, 2011, 01:18 AM   #67 (permalink)
Member
 
atg284's Avatar
 
Join Date: Jun 2011
Location: Ohio
Posts: 201
 
Device(s): Galaxy S5 -------- HTC EVO 3D, HTC Touch Pro, HTC Mogul
Carrier: Not Provided

Thanks: 123
Thanked 77 Times in 65 Posts
Confused

I dont see the online support link. I'm going to try to do a power cycle and then call it a day. I just hope they can take care of me at the store tomorrow

Thank you so much for your help EarlyMon
atg284 is offline  
Reply With Quote
The Following User Says Thank You to atg284 For This Useful Post:
EarlyMon (June 26th, 2011)
Old June 26th, 2011, 01:28 PM   #68 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

I am really regretting my decision to get rid of my EVO 4G and get this phone. MY 3G download speeds are typically as follows....

Ping 1800-200 ms

10-25 Kbps down
200-300 Kbps up

Terrible. Absolutely inexcusable. Tried all the tricks, none of them work. Really hating this phone right now.
MikeCzipri is offline  
Reply With Quote
Old June 26th, 2011, 01:39 PM   #69 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Notice my posts above - I got a lemon, you may have, too. Have Sprint perform an RF test on your phone, likely they'll find it's defective. My replacement is equal to my Evo in great performance.

Presuming you've tried multiple servers in your speed tests.
EarlyMon is offline  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
BenChase7 (June 26th, 2011)
Old June 26th, 2011, 01:44 PM   #70 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

Well. Foot in mouth. Did a hard reset, re-activated phone, re-installed updates...and here are the results over 3G

ping 340 ms

1.15 Mbps down
.67 up

Not bad at all. I spoke to soon.
MikeCzipri is offline  
Reply With Quote
The Following 4 Users Say Thank You to MikeCzipri For This Useful Post:
atg284 (June 26th, 2011), BenChase7 (June 26th, 2011), EarlyMon (June 26th, 2011), marctronixx (June 27th, 2011)
sponsored links
Old June 26th, 2011, 05:44 PM   #71 (permalink)
Member
 
atg284's Avatar
 
Join Date: Jun 2011
Location: Ohio
Posts: 201
 
Device(s): Galaxy S5 -------- HTC EVO 3D, HTC Touch Pro, HTC Mogul
Carrier: Not Provided

Thanks: 123
Thanked 77 Times in 65 Posts
Laugh

Quote:
Originally Posted by EarlyMon View Post
Notice my posts above - I got a lemon, you may have, too. Have Sprint perform an RF test on your phone, likely they'll find it's defective. My replacement is equal to my Evo in great performance.

Presuming you've tried multiple servers in your speed tests.

Well the verdict is in!

Turns out a hard reset is what it needed. I asked the service rep at my local store about the RF test and he said they couldn't do it at that location but another one. I figured that though. I was information gathering to start the day off.

He asked me if I would mind if he hard reset it and I remembered what you said earlier in this post EarlyMon. Something along the lines of "Life is short so move on and get it over with" type of sentiment.

I said do it and it started getting better speeds than his

One downside is that the location of where I live has bad 3G but at least it's not the same when I go out now. I was getting horrible speeds everywhere.

I will be watching and checking it over the next couple weeks and will report back here if it goes south.

Thank you for all your input!!!
atg284 is offline  
Last edited by atg284; June 26th, 2011 at 05:48 PM. Reason: Continuity
Reply With Quote
The Following User Says Thank You to atg284 For This Useful Post:
EarlyMon (June 26th, 2011)
Old June 26th, 2011, 06:05 PM   #72 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

Hard reset did it for me. Had to spend another 2 hours re-downloading all my apps, setting them up, etc, but am now seeing speeds up to 1.6 Mbps down and 1.2 up on 3G. That's way better than my evo 4g....best speeds I ever saw on that were around 1.2 down and 1.0 up.

4g reception seems to be better too....more bars in more places. Speeds are still about the same, best I have seen is around 8 mbps down, up always seems to stay the same at around 1.2 mbps.

Before I did the hard reset I contacted cust service...even went so far as to reset the data profile and re-activate the phone from scratch...didnt work.

If you are seeing poor 3G speeds I seriously recommend doing the reset. Customer service will give you the code that you need to do it.
MikeCzipri is offline  
Reply With Quote
The Following 2 Users Say Thank You to MikeCzipri For This Useful Post:
BenChase7 (June 26th, 2011), EarlyMon (June 26th, 2011)
Old June 26th, 2011, 06:08 PM   #73 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Glad to help.

It's the Evo all over again.

Initial software is quirky, updates rolling quickly, and PRL update, resets, hard resets, reprovisioning and return of bad units are fixing radio issues.

Can't wait for the equivalent of the Evo 1.47 update.

Time to restructure this as an official thread.
EarlyMon is offline  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
atg284 (June 26th, 2011)
Old June 26th, 2011, 06:28 PM   #74 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

What was the 1.47 update on the original Evo?

Only updates I ever got were from eclair to froyo...then the update that forced me to have the stupid blockbuster app and gave me swype (so half good, half bad) and then from froyo to gingerbread...I'm not too saavy with the numerics of it all.
MikeCzipri is offline  
Reply With Quote
Old June 26th, 2011, 06:36 PM   #75 (permalink)
Member
 
NSXLA's Avatar
 
Join Date: Oct 2009
Location: Los Angeles
Posts: 247
 
Device(s): BB Tour
Carrier: Not Provided

Thanks: 55
Thanked 51 Times in 25 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
FOREHEAD SLAP.

It's official - I'm an idiot.

To use speedtest.net -- if you get a bad reading, you change servers to ensure it's not just a bad server. Not the phone's fault if a server is bad.
haha i just posted that on the app (speedtest) review lol same nick as here lol

lets not forget our phones are flashed enabled so we can also run speedeasy web tests.
NSXLA is offline  
Reply With Quote
The Following User Says Thank You to NSXLA For This Useful Post:
EarlyMon (June 26th, 2011)
Old June 26th, 2011, 06:52 PM   #76 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by MikeCzipri View Post
What was the 1.47 update on the original Evo?

Only updates I ever got were from eclair to froyo...then the update that forced me to have the stupid blockbuster app and gave me swype (so half good, half bad) and then from froyo to gingerbread...I'm not too saavy with the numerics of it all.
Quote:
Originally Posted by EarlyMon View Post
Here's the history:

  1. Rev 1.32.651.1 - Shipped ROM, Elcair
  2. Rev 1.32.651.6 - launch-day OTA (June 4, 2010)
  3. Rev 1.47.651.1 - June 28, 2010
  4. Rev 3.26.651.6 - Aug 2, 2010 - Official Froyo (.3 leak on July 30)
  5. Rev 3.29.651.5 - Sep 22, 2010
  6. Rev 3.70.651.1 - Dec 15, 2010 (two update leaks prior to that)
  7. Rev 4.22.651.2 - June 3, 2010 (update leak in April)
1.47 was a big stability update.
EarlyMon is offline  
Reply With Quote
Old June 26th, 2011, 07:43 PM   #77 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 44
 
Device(s): 2x EVO 3Ds
Carrier: Not Provided

Thanks: 4
Thanked 25 Times in 13 Posts
Default

My evo3d at home via speedtest:
23kb/s up, 52kb/s down Austin
43kb/s up, 66kb/s down San Marcos

My wife's evo3d at the same location
255kb/s up, 512kb/s down Austin
304kb/s up, 500kb/s down San Marcos.

Both updated fully with only a few apps on them. Guess I have a problem phone.. or do we both?
cletusowns is offline  
Reply With Quote
Old June 26th, 2011, 09:15 PM   #78 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
1.47 was a big stability update.
I see. I got my Evo 4G in July, so probably already had this update installed when I got it. I hope they do something similar with the 3vo..because mine is somewhat "fidgity" with certain things, for lack of a better term. Love the phone but can't help thinking they rushed it a little bit.
MikeCzipri is offline  
Reply With Quote
The Following User Says Thank You to MikeCzipri For This Useful Post:
EarlyMon (June 27th, 2011)
Old June 26th, 2011, 09:43 PM   #79 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

I have noticed that in my house I get terrible 3G reception sometimes, and other times it's decent. I left my house and ran a quick speed test while stopped at a light, and got 1.5 mbps.

Actually, I just messed around with it a little more. Turned the GPS on and got 1.3 mbps.

Turned gps off and got progressively worse. .8 followed by .5 followed by .2 mbps. Ping times got progressively longer as well. I don't think the phone is doing a good job of figuring out which tower to latch onto.
MikeCzipri is offline  
Last edited by MikeCzipri; June 26th, 2011 at 09:50 PM.
Reply With Quote
Old June 26th, 2011, 09:48 PM   #80 (permalink)
Senior Member
 
ArmageddonX's Avatar
 
Join Date: May 2011
Location: Arizona, USA
Gender: Male
Posts: 1,538
 
Device(s): Nexus5 - Nexus10
Carrier: Sprint

Thanks: 369
Thanked 840 Times in 417 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
Failing that, try updating PRL and Profile, in that order.
I did this and now I'm getting:
96 ping
1037kbps down
753kbps up

Edit:
Details: I have everything except Mobile Services turned off.
__________________
Note that thoughts expressed here are merely my personal opinions and will hopefully
share my thoughts on the matter to stimulate a respectful discussion.
"There are in fact two things, science and opinion; the former begets knowledge, the latter ignorance." ~ Hippocrates
"If anyone's head is acting an antenna, seek help or wear tin foil." ~ EarlyMon
ArmageddonX is offline  
Last edited by ArmageddonX; June 26th, 2011 at 10:01 PM.
Reply With Quote
sponsored links
Old June 26th, 2011, 09:56 PM   #81 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 29
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 11 Times in 6 Posts
Default

In a matter of 5 minutes I got results ranging from 1500 kbps Down to 25 (yes, 25) kbps down and 1.2 kbps up to 212 kbps up.

Ping times from 315 ms to over 1900 ms.

WTF is wrong with this thing? So frustrating and annoying. Just when I thought I had it fixed an figured out. It's like it can't get a good 3G signal without the gps on, which is stupid.
MikeCzipri is offline  
Reply With Quote
Old June 26th, 2011, 10:14 PM   #82 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

There's nothing wrong. Speedtest.net relies on an external server. When it's busy, your speed goes down. Your phone is fine now.

Arm - follow all instructions in this thread.

Speedtest.net has limits.

If you get a high score once, your phone is fine.

Your website pages don't come from Speedtest.net servers.
EarlyMon is offline  
Last edited by EarlyMon; June 26th, 2011 at 10:18 PM.
Reply With Quote
Old June 26th, 2011, 11:10 PM   #83 (permalink)
AF Contributor
 
tube517's Avatar
 
Join Date: Jun 2010
Location: USA
Posts: 2,154
 
Device(s): Samsung GTab 3 7.0,Samsung GNote2 (i317),EVO 4G, Toshiba Thrive, Galaxy Note LTE,EVO Shift
Carrier: T-Mobile,Google Voice

Thanks: 1,831
Thanked 834 Times in 546 Posts
Default

Quote:
Originally Posted by bobby2478 View Post
In MN I got the following via speedtest app with Wifi OFF (connected via Sprint Data Network and not local router):

3G (135ms): 1,772 kbps Down, 643 kbps Up
4G (140ms): 6,971 kbps Down, 1062 kbps Up

So my Evo 3D doesn't appear to have any issues at least here in MN...
I wish I could get those 3G speeds.

3G (148 ms): 318 kbps down, 65 kbps Up
4G (115 ms): 6963 kbps down, 685 kbps Up

This was after a battery pull and updating PRL and Profile
First reading before battery pull/PRL and Profile Update:

3G (500 ms): 83 kbps down, 76 kbps up

At least there was improvement
__________________
Samsung Tab 3 (7 in) • Deletrious ROM V1.6 /TOSHIBA Thrive • Pio's Team Baked BlackBean ROM 4.1.2/Samsung Galaxy Note2 • Temasek v37 kitkat (4.4.2)/HTC EVO 4G • Decks Reloaded ROM/EVO Shift• JellyBelly ROM/Samsung Galaxy Note I (i717)•CM11 (4.4.2 kitkat) /Samsung Galaxy S3 •DanKang 4.3.1 ROM
tube517 is offline  
Reply With Quote
Old June 26th, 2011, 11:10 PM   #84 (permalink)
Senior Member
 
ArmageddonX's Avatar
 
Join Date: May 2011
Location: Arizona, USA
Gender: Male
Posts: 1,538
 
Device(s): Nexus5 - Nexus10
Carrier: Sprint

Thanks: 369
Thanked 840 Times in 417 Posts
Default

Ohh, I wasn't complaining about my speed. Just reporting. I'm happy with my speeds.

I come from a time when 56k was king. Anything 128k or above makes me smile. Ha ha ha
ArmageddonX is offline  
Reply With Quote
Old June 27th, 2011, 11:11 AM   #85 (permalink)
Senior Member
 
falconey's Avatar
 
Join Date: Dec 2010
Location: Atlanta
Posts: 646
 
Device(s): 2 x Note 3, Note 2 Blackberry Curve
Carrier: Sprint

Thanks: 420
Thanked 408 Times in 252 Posts
Default

I wonder if all these 3g issues have something to do with the different PRL numbers. My 3VO's prl is 21079, but my EVO 4G's number is 1115.
falconey is offline  
Reply With Quote
Old June 27th, 2011, 11:13 AM   #86 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by cletusowns View Post
My evo3d at home via speedtest:
23kb/s up, 52kb/s down Austin
43kb/s up, 66kb/s down San Marcos

My wife's evo3d at the same location
255kb/s up, 512kb/s down Austin
304kb/s up, 500kb/s down San Marcos.

Both updated fully with only a few apps on them. Guess I have a problem phone.. or do we both?
Try the things in this thread - up to and including a reprovisioning and hard reset. If that doesn't work, go for the replacement. Yours is definitely not right - with same hardware, firmware and software and same test conditions, the results ought be nearly identical (can never get identical speedtest server paths, that's the nature of that beast). Your wife's phone is likely right if you saw those same results on other phones in your area.

Thing to know about speedtest - it's an indicator, not a precise measurement. But it's indicating at minimum that your phone is somehow borked.
EarlyMon is offline  
Reply With Quote
Old June 27th, 2011, 12:15 PM   #87 (permalink)
Senior Member
 
Rose4uKy's Avatar
 
Join Date: May 2010
Location: Kentucky
Posts: 1,111
 
Device(s): Had the EVO4G the EVO 3D and now the EVO4G LTE!
Carrier: Not Provided

Thanks: 438
Thanked 181 Times in 147 Posts
Default

My speed test says ping 21ms download 9932kbs and upload 960kbs and that is at home on wifi 3G was off. Is that good? I know you can view kbps mbps and KB/s which is the best setting to keep it on? Does it matter? I only get one bar here sitting at my desk so I doubt I can test it on 3G. No it wont find a server oh well I'll try it outside when I leave for work on 3G.


Quote:
Originally Posted by Vinter View Post



YAY! Regretting my move to Sprint oh so very much.
Rose4uKy is offline  
Last edited by Rose4uKy; June 27th, 2011 at 12:17 PM.
Reply With Quote
Old June 27th, 2011, 01:54 PM   #88 (permalink)
Junior Member
 
xPhantom's Avatar
 
Join Date: May 2010
Location: Houston, TX / Lincoln, NE
Posts: 91
 
Device(s): HTC One M8
Carrier: Sprint

Thanks: 0
Thanked 15 Times in 10 Posts
Default

I'm a little bit confused about the hard reset that seems to be fixing the problem. So this is the reset that you do through ##786# and then pressing Menu and selecting Reset, right? And the necessary code is the MSL? Just want to clarify. Thanks!
__________________
HTC One M8 | My Flickr | Max Chiu Photography Blog
xPhantom is offline  
Reply With Quote
Old June 27th, 2011, 02:12 PM   #89 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by xPhantom View Post
I'm a little bit confused about the hard reset that seems to be fixing the problem. So this is the reset that you do through ##786# and then pressing Menu and selecting Reset, right? And the necessary code is the MSL? Just want to clarify. Thanks!
All of that is correct.

The hard reset is clearing out all of the hidden memory locations, in no uncertain terms, so that no part of the radio setup software goes - gee, that looks like good data over in that spot, I think I'll skip really setting that part up again.

All it takes is the odd 0 or 1 bit in just the right place corrupted into the opposite value and you're off to the races with nothing but trouble.

Hard reset give you the true do-over.
EarlyMon is offline  
Last edited by EarlyMon; June 27th, 2011 at 02:15 PM.
Reply With Quote
Old June 27th, 2011, 02:26 PM   #90 (permalink)
Member
 
Join Date: Mar 2011
Location: MN
Gender: Male
Posts: 294
 
Device(s): Samsung Galaxy S4
Carrier: Sprint

Thanks: 171
Thanked 81 Times in 57 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
All of that is correct.

The hard reset is clearing out all of the hidden memory locations, in no uncertain terms, so that no part of the radio setup software goes - gee, that looks like good data over in that spot, I think I'll skip really setting that part up again.

All it takes is the odd 0 or 1 bit in just the right place corrupted into the opposite value and you're off to the races with nothing but trouble.

Hard reset give you the true do-over.
What is the Hard Reset procedure? Is this the same as Settings > SD & Phone Storage > Factory data reset?

Also, what does MSL stand for? Thanks!
bobby2478 is offline  
Reply With Quote
sponsored links
Old June 27th, 2011, 02:26 PM   #91 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: MA
Posts: 71
 
Device(s): Hero and Moment and EVO 3D
Carrier: Not Provided

Thanks: 23
Thanked 10 Times in 9 Posts
Default Same

Quote:
Originally Posted by Vinter View Post



YAY! Regretting my move to Sprint oh so very much.
Thats how my Speed Test looks like atm.
jconnon is offline  
Reply With Quote
Old June 27th, 2011, 02:37 PM   #92 (permalink)
Senior Member
 
falconey's Avatar
 
Join Date: Dec 2010
Location: Atlanta
Posts: 646
 
Device(s): 2 x Note 3, Note 2 Blackberry Curve
Carrier: Sprint

Thanks: 420
Thanked 408 Times in 252 Posts
Default

Quote:
Originally Posted by jconnon View Post
Thats how my Speed Test looks like atm.
I'd waste no time going to store if I had those speeds.
falconey is offline  
Reply With Quote
Old June 27th, 2011, 02:41 PM   #93 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Quote:
Originally Posted by falconey View Post
I'd waste no time going to store if I had those speeds.
I would follow the steps in post #2 - if it's something easily fixable by Sprint support, the store won't help and will only be frustrating.
EarlyMon is offline  
Reply With Quote
Old June 27th, 2011, 02:45 PM   #94 (permalink)
New Member
 
Join Date: Jun 2011
Location: Maryland
Posts: 13
 
Device(s): Evo 3D
Carrier: Not Provided

Thanks: 0
Thanked 7 Times in 4 Posts
Default

I had the same problems with my first 3VO. I had anywhere from 500-2200 ms ping, 7-60 kbps download, and about 70-200 kbps upload. I tried a hard reset, reactivation, etc. None of it helped at all.

I just got back from the Sprint store where I told them I believed the phone was defective, and asked for a replacement. He said no problem, got a new phone out, and activated the new one. Downloaded speedtest, and now I have around 110 ms ping, 1000-1500 kbps download, 600 upload.

Edit: I forgot to add, before I took the phone back, using open signals map I noticed that the connection was always 1x. Even through all of the resets and everything, it never changed. The new phone is under EVDO A. Something was obviously wrong.
Rofflecakes is offline  
Last edited by Rofflecakes; June 27th, 2011 at 02:48 PM. Reason: Added info
Reply With Quote
The Following User Says Thank You to Rofflecakes For This Useful Post:
EarlyMon (June 27th, 2011)
Old June 27th, 2011, 02:47 PM   #95 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: MA
Posts: 71
 
Device(s): Hero and Moment and EVO 3D
Carrier: Not Provided

Thanks: 23
Thanked 10 Times in 9 Posts
Default

Those results were similar for me also using the Boston server. When I changed servers my ping was 144ms, download was 698kbps and upload was 401kbps.
Should I be satisfied with that? Or should I do a reset as well? Sorry I am a noob.

hmm I just switched back to the Boston server and I got 145 ping 1003 download and 579 upload.

I tried that a bunch of times yesterday and nothing was even close to that. Now I am at work today and its only three miles from home, could that make that big of a difference?
jconnon is offline  
Last edited by jconnon; June 27th, 2011 at 02:50 PM.
Reply With Quote
Old June 27th, 2011, 02:54 PM   #96 (permalink)
New Member
 
Join Date: Jun 2011
Location: Maryland
Posts: 13
 
Device(s): Evo 3D
Carrier: Not Provided

Thanks: 0
Thanked 7 Times in 4 Posts
Default

Personally I would try to improve that. My reasoning is that, while waiting in the store, another guy came in complaining about his Evo 3D. He talked to the manager, and I overheard them. As he walked over, I asked him if I could see his phone, and downloaded speedtest on his. The results were very close to what you're getting.

The results I posted were in the same store as he was, yet I was getting 2-3x faster. I don't know if it's where you're at, but because it's so similar to his situation and my new phone was much faster, I'd say try it. No harm done besides having to set up your apps again, but if it works, you'd be happy you did it.

Edit: Sorry, I posted that before your edit. Don't know what to tell you now since it raised so much.
Rofflecakes is offline  
Last edited by Rofflecakes; June 27th, 2011 at 02:55 PM. Reason: .
Reply With Quote
Old June 27th, 2011, 02:56 PM   #97 (permalink)
Senior Member
 
falconey's Avatar
 
Join Date: Dec 2010
Location: Atlanta
Posts: 646
 
Device(s): 2 x Note 3, Note 2 Blackberry Curve
Carrier: Sprint

Thanks: 420
Thanked 408 Times in 252 Posts
Default

Quote:
Originally Posted by jconnon View Post
Those results were similar for me also using the Boston server. When I changed servers my ping was 144ms, download was 698kbps and upload was 401kbps.
Should I be satisfied with that? Or should I do a reset as well? Sorry I am a noob.

hmm I just switched back to the Boston server and I got 145 ping 1003 download and 579 upload.

I tried that a bunch of times yesterday and nothing was even close to that. Now I am at work today and its only three miles from home, could that make that big of a difference?
Speeds will fluctuate. Anything over 500kbs is respectable, but if the phone is consistently below that, regardless of conditions then there is likely a problem with that phone. IMO the true test if Sprint is right for you is the programs you use and want to use that require a data connection. If you can run those programs with no lag or issues the speedtest results don't really matter.
falconey is offline  
Reply With Quote
Old June 27th, 2011, 03:01 PM   #98 (permalink)
The PearlyMon
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 44,042
 
Device(s): LTEvo, 3vo, and Shift
Carrier: Sprint

Thanks: 41,701
Thanked 54,832 Times in 21,868 Posts
Default

Follow the instructions in post #2, and your app downloads are easier.
EarlyMon is offline  
Reply With Quote
Old June 27th, 2011, 03:06 PM   #99 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: MA
Posts: 71
 
Device(s): Hero and Moment and EVO 3D
Carrier: Not Provided

Thanks: 23
Thanked 10 Times in 9 Posts
Default

Quote:
Originally Posted by falconey View Post
Speeds will fluctuate. Anything over 500kbs is respectable, but if the phone is consistently below that, regardless of conditions then there is likely a problem with that phone. IMO the true test if Sprint is right for you is the programs you use and want to use that require a data connection. If you can run those programs with no lag or issues the speedtest results don't really matter.
I never paid much attention to that with my Hero. I would probably not have even given it much thought but one of the reasons I upgraded is so when I have downtime waiting in my truck, I can watch HBO and Netflix. The few times I have tried HBO GO it was so bad it would just stop playing stating my connection was to slow. Should I always leave my GPS on for the best 3G signal?
jconnon is offline  
Reply With Quote
Old June 27th, 2011, 03:08 PM   #100 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: MA
Posts: 71
 
Device(s): Hero and Moment and EVO 3D
Carrier: Not Provided

Thanks: 23
Thanked 10 Times in 9 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
Follow the instructions in post #2, and your app downloads are easier.
I will defiantly go through the steps. I just want to make sure I dont have a bad phone.
jconnon is offline  
Reply With Quote
Reply

HTC EVO 3D
Current Rating:
Rate this Phone:

Sprint continues their EVO line of Android Phones with what is certainly a first for them - a 3D phone. The HTC EVO 3D boasts 3D technology on a beautiful 4.3-inch screen and get this: you don't even need glasses to enjoy the 3D experience! B... Read More

Tags
bugs, connectivity, data, evo, evo 3d, htc, sprint


Go Back   Android Forums > Android Phones > HTC EVO 3D
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 07:11 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.