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Old June 27th, 2011, 03:11 PM   #101 (permalink)
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I will defiantly go through the steps. I just want to make sure I dont have a bad phone.
I hear ya - I had one, bad RF section, bad 3G, bad GPS - my new 3vo is aok tho.

Best luck, keep us posted!

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Old June 27th, 2011, 03:22 PM   #102 (permalink)
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I never paid much attention to that with my Hero. I would probably not have even given it much thought but one of the reasons I upgraded is so when I have downtime waiting in my truck, I can watch HBO and Netflix. The few times I have tried HBO GO it was so bad it would just stop playing stating my connection was to slow. Should I always leave my GPS on for the best 3G signal?
HBO GO on 3g is a NO GO, lol. If the 3g speeds could stay steady over about 700kbs maybe, but they don't. I need 4g for hbo go or wifi.
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Old June 27th, 2011, 03:30 PM   #103 (permalink)
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HBO GO on 3g is a NO GO, lol. If the 3g speeds could stay steady over about 700kbs maybe, but they don't. I need 4g for hbo go or wifi.
lol, great. Now you tell me.

Would Netflix run any better than HBO?
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Old June 27th, 2011, 03:34 PM   #104 (permalink)
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lol, great. Now you tell me.

Would Netflix run any better than HBO?
I don't use netflix so I can't comment there. I just know the quality that HBO streams at requires a higher bandwith to stream seamlessly.
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Old June 27th, 2011, 05:32 PM   #105 (permalink)
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Would Netflix run any better than HBO?
on my EVO 4G, Netlix worked flawlessly on 3G, even though our local network isn't too good.
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Old June 28th, 2011, 09:29 AM   #106 (permalink)
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This morning I'm getting some great speeds. Phone is averaging over 1 mb/s d/l and almost hit 2 mb/s on one of the test.
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Old June 28th, 2011, 11:53 AM   #107 (permalink)
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Mine says 9.80 Mbps download and 0.94Mps upload and 24 ping is that good? I had it on Kbps then changed it to Mbps. I love this phone so much..

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This morning I'm getting some great speeds. Phone is averaging over 1 mb/s d/l and almost hit 2 mb/s on one of the test.
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Old June 28th, 2011, 12:03 PM   #108 (permalink)
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Mine says 9.80 Mbps download and 0.94Mps upload and 24 ping is that good? I had it on Kbps then changed it to Mbps. I love this phone so much..
That's a very good wifi result.
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Old June 28th, 2011, 12:03 PM   #109 (permalink)
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Mine says 9.80 Mbps download and 0.94Mps upload and 24 ping is that good? I had it on Kbps then changed it to Mbps. I love this phone so much..
You must be on 4g or WiFi. That is great 4g if that is what you are on, especially the ping!
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Old June 28th, 2011, 01:26 PM   #110 (permalink)
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You must be on 4gn or WiFi. That is great 4g if that is what you are on, especially the ping!
Gotta be 4G because the u/l sp is capped.

@Rosie - 9.8 mbs is great! I have yet to hit that mark.
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Old June 28th, 2011, 01:41 PM   #111 (permalink)
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My speed test says ping 21ms download 9932kbs and upload 960kbs and that is at home on wifi 3G was off. Is that good? I know you can view kbps mbps and KB/s which is the best setting to keep it on? Does it matter? I only get one bar here sitting at my desk so I doubt I can test it on 3G. No it wont find a server oh well I'll try it outside when I leave for work on 3G.
Sorry I didn't get a chance to respond to your wifi speed question the other day.

As mentioned, that's very good, and no, reporting in kbps vs. Mbps makes no difference.
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Old June 28th, 2011, 04:33 PM   #112 (permalink)
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It was on wifi I don't get good signal in my house to try 3G. But I just wondered if it was good. Cause my friend downloads these 4 radio shows online and the day we got our phones he was downloading them on my wifi and he said wow there already done if I was home with my EVO it would still be downloading the 1st one. So this phone really does ROCK!

QUOTE=sikclown;2885889]You must be on 4g or WiFi. That is great 4g if that is what you are on, especially the ping![/QUOTE]
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Old June 29th, 2011, 07:09 AM   #113 (permalink)
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I went to take my 3vo in for the RF test yesterday, to check to see if I have the same radio problem EarlyMon has. And the guy just tells me "its a known issue"

"Don't you have some sort of equipment that can verify it is the known issue?"

"It's a known issue"

So I call Sprint tech. But, seeing how I don't have a second phone, he recommends I go to a different repair center, because all repair centers have this equipment. I asked if it was a "known issue" and the guy said he never even heard of the issue. So, apparently, not so known. Hopefully the repair center I go to today will, at least, test the unit. In the meantime, I think I'm going to try to hard reset the unit. Is the best way to hard reset something through the bootloader or through the Factory data reset option in the SD & phone storage menu?
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Old June 29th, 2011, 07:17 AM   #114 (permalink)
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The Sprint rep I worked with insisted that for this problem, the Factory Reset might or might not be adequate, so she advised that I do the ##786# hard reset. Requires MSL code - so you have to call to get that or use CDMA Workshop (link in post 2 of the Streaming media and the Tyranny of the Sprint Proxies thread).

Not sure how that compares to the bootloader reset.
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Old June 29th, 2011, 07:19 AM   #115 (permalink)
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Just tried the bootloader and all it did was give me an exclamation mark. I pushed every button, and nothing brought up any text. On my X, it was the volume rocker.

But dialing that and doing a hard reset seems to be much easier. I already have my MSL
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Old June 29th, 2011, 08:04 AM   #116 (permalink)
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novox77 has a how-to guide to get to the bootloader in the Root subforum, fwiw.

But yeah, if you have your MSL, just use that.
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Old June 29th, 2011, 08:31 AM   #117 (permalink)
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novox77 has a how-to guide to get to the bootloader in the Root subforum, fwiw.

But yeah, if you have your MSL, just use that.
I see instructions on how to get into the bootloader, but I do not see how to hard reset via the bootloader. And the hard reset failed to fix the issue
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Old June 29th, 2011, 12:58 PM   #118 (permalink)
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I'd swap it out at this point. Can't fix hardware any other way.
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Old June 29th, 2011, 03:22 PM   #119 (permalink)
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I bought my 3d from wirefly (an online store) and apparently i got one of the defective ones because of the horrible 3g speed and it also seemed to get super hot after any use. I went to the sprint store which ended up being worthless considering they had some young kid look at it for a minute tap a few buttons and say it was probably broken and i should send it back which i ended up doing. Heres my question if these clowns send me another defective phone what do i do can i exchange it at a corporate sprint store if i have it tested this time and the rf is defective or do i have to keep getting replacements from the same place?
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Old June 29th, 2011, 03:50 PM   #120 (permalink)
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I bought my 3d from wirefly (an online store) and apparently i got one of the defective ones because of the horrible 3g speed and it also seemed to get super hot after any use. I went to the sprint store which ended up being worthless considering they had some young kid look at it for a minute tap a few buttons and say it was probably broken and i should send it back which i ended up doing. Heres my question if these clowns send me another defective phone what do i do can i exchange it at a corporate sprint store if i have it tested this time and the rf is defective or do i have to keep getting replacements from the same place?
Welcome to the forums!

I asked the same thing at my Sprint store - they said it comes down to where you bought it, if you're looking to replace within 30 days you have to go to where you bought it, and where you have insured thru thereafter.

So, after 30 days, if you're insured thru Sprint, Sprint will handle it.
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Old June 29th, 2011, 04:22 PM   #121 (permalink)
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From what I've learned today:

Sprint Corporate (repair) stores will test a unit, even if they can't replace it because you purchased it through somewhere else. Non-corporate stores are likely to give you the run-around (I'm 0-2 with non-corporate stores). But, from talking to a manager at a corporate store (unfortunately, not a repair shop), any Sprint repair center will test your phone if you ask them to.

So the saga continues. I'm taking my DX to work with me and running wifi analyzer on both to see if it's my 3vo's wifi antenna, because 3g was working acceptably in the corporate store just a few mins ago. /sigh
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Old June 29th, 2011, 04:39 PM   #122 (permalink)
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thanks i guess ill just see if the next phone they send me is good otherwise i guess im screwed considering im pretty sure i dont have insurance or anything like that for it
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Old June 29th, 2011, 04:44 PM   #123 (permalink)
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FOREHEAD SLAP

That's another thing that hadn't occurred to Mr. Wifi Analyzer!

My 3vo vs Evo - the 3vo is showing slightly higher wifi sensitivity, by a couple of dBm, but it's there.

It's got a 10 dBm higher sensitivity to one of my neighbor's wifi signals - and unlike the Evo - anything below -90 dBm, it filters out.
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Old June 29th, 2011, 08:23 PM   #124 (permalink)
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FOREHEAD SLAP

That's another thing that hadn't occurred to Mr. Wifi Analyzer!

My 3vo vs Evo - the 3vo is showing slightly higher wifi sensitivity, by a couple of dBm, but it's there.

It's got a 10 dBm higher sensitivity to one of my neighbor's wifi signals - and unlike the Evo - anything below -90 dBm, it filters out.

AGREED

my wifi is slightly more sensative than my evo was in spots where i was certain they wouldnt change signal for more than a very small time

its benefit though from having better wifi is with the 3g issues being so crappy that on wifi (work , home ) atleast im getting some speed.

any update on a fix with this btw?

theres time where 3g wont turn on period and im just standing there waiting

if this continues im complaining to sprint.. im paying 20 dollars on both my lines extra for these speeds? no give me my money
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Old June 29th, 2011, 10:03 PM   #125 (permalink)
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I have the same 3G speed issues. I'm getting like 20Kbps download speeds. Called Sprint customer service to get the phone hard reset, re-provisioned, etc... To make a long story short, I wasted an hour of my time to be told:
1)There's a bad tower in your area. When I explained that I was having the same issues in a totally different town, the lady told me to hold on and then I got transferred to another tech support rep somehow that I had to explain the whole thing over again.
2) The new rep proceeds to tell me to do the same thing the lady had me do, puts me on hold and comes back and says hes found the issue. He proceeds to tell me that I have a 4G phone and that 4G isn't offered in my area, and that's why its slow, because 3G is 10 times slower than 4G. I then have to explain that, yes I understand that 4G is faster than 3G, BUT my 3G speeds are like almost 100 times slower than what they should be.
3) They give me a e-ticket number and tell me to take it to the sprint store to have tests ran on it.

I should of known I was going to get this when I called. I always get the dumbest tech support reps on the planet!
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Old June 29th, 2011, 11:09 PM   #126 (permalink)
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YAY! Regretting my move to Sprint oh so very much.

Im with you I had Vibrant on Tmobile and speed on that were 5x faster. I really hope I can fix the 3g speeds.
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Old June 30th, 2011, 02:17 AM   #127 (permalink)
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AGREED

my wifi is slightly more sensative than my evo was in spots where i was certain they wouldnt change signal for more than a very small time

its benefit though from having better wifi is with the 3g issues being so crappy that on wifi (work , home ) atleast im getting some speed.

any update on a fix with this btw?

theres time where 3g wont turn on period and im just standing there waiting

if this continues im complaining to sprint.. im paying 20 dollars on both my lines extra for these speeds? no give me my money
The 10/line they're charging for all smartphones now.

Sounds like your 3G coverage is pretty crappy.

In areas where Sprint works, it's great - otherwise - not so much.

I had a bad phone, getting it replaced was the answer.

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I have the same 3G speed issues. I'm getting like 20Kbps download speeds. Called Sprint customer service to get the phone hard reset, re-provisioned, etc... To make a long story short, I wasted an hour of my time to be told:
1)There's a bad tower in your area. When I explained that I was having the same issues in a totally different town, the lady told me to hold on and then I got transferred to another tech support rep somehow that I had to explain the whole thing over again.
2) The new rep proceeds to tell me to do the same thing the lady had me do, puts me on hold and comes back and says hes found the issue. He proceeds to tell me that I have a 4G phone and that 4G isn't offered in my area, and that's why its slow, because 3G is 10 times slower than 4G. I then have to explain that, yes I understand that 4G is faster than 3G, BUT my 3G speeds are like almost 100 times slower than what they should be.
3) They give me a e-ticket number and tell me to take it to the sprint store to have tests ran on it.

I should of known I was going to get this when I called. I always get the dumbest tech support reps on the planet!

I hate these stories and I feel for ya, I really do. Here you are, being their ideal customer for support, trying to follow their rules. I'd contact corporate, I really would. I'd even go so far as to email Dan Hesse's office with a story like that - that's just abuse right there.

To you and jscarano - I think you both have bad phones. I did. Replacement is the only fix.
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Old June 30th, 2011, 02:21 AM   #128 (permalink)
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thanks i guess ill just see if the next phone they send me is good otherwise i guess im screwed considering im pretty sure i dont have insurance or anything like that for it
You should have a 30-day return protecting from the screw-over, and you can add insurance any time this month for like 8 bucks a month - it carries a $100 deductable and it's pricey over the long term, but can work out cheap if some catastrophe happens in 6 months.
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Old June 30th, 2011, 07:21 AM   #129 (permalink)
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I followed these steps but my phone did not restore my information after the factory reset. Did I miss a step?

Following your reprovisioning, hard reset or new phone - homescreen, Menu, settings, Privacy -> check on "Automatic restore" -- settings, Accounts & sync, Sync all. Your previously loaded apps and important settings will now update to your phone, no sweat.
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Old June 30th, 2011, 07:30 AM   #130 (permalink)
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The only thing that you should have had to do was enter your gmail info on setup.

I ran the procedure before posting it to try to ensure accuracy. Apologies if I've missed a step myself.

If you're sure you had checked the backup option and waited for the sync then I must have missed something.
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Old June 30th, 2011, 07:33 AM   #131 (permalink)
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Gmail stuff is not an issue. I lost the settings for Microsoft exchange. I might have misunderstood but I thought that was also was backed up? And none of my apps showed up. None of this is a big deal really I more curious if I misunderstood or did something incorrect.
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Old June 30th, 2011, 07:39 AM   #132 (permalink)
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Your settings and apps ought to have downloaded automatically, once your gmail info was entered on Setup - that's your Google identity.
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Old June 30th, 2011, 08:04 AM   #133 (permalink)
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Not sure what happened then, but other than my Google info everything else is just like I started it up on day one.
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Old June 30th, 2011, 09:16 AM   #134 (permalink)
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Not sure what happened then, but other than my Google info everything else is just like I started it up on day one.
When you first setup the phone there was a Section in the Setup Wizard asking you if you wanted to use Google to Backup Apps and Info. If you did not check that off the first time you set up the phone then iI am not sure it would work. You should have gotten the same wizard after a Hard Reset with the same section to check off. As for the Exchange settings, this doesn't hold onto email account setups so you would have to reenter that info.
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Old June 30th, 2011, 02:27 PM   #135 (permalink)
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Well guys, I went through all the hoops with no luck. My wife's phone still has 4x to 10x the speed of mine in 3g so I have an appointment to go take my phone in to be rf tested I guess. At least the store is only .9 miles away, lol.
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Old June 30th, 2011, 03:28 PM   #136 (permalink)
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I'm wondering what you guys think... do I have a ("the") problem, or just bad coverage? Using speedtest.net, my median download is around 260 kbps. The best I ever got was 532 though (but that was only 1 time out of 20 and I never got it again). My median upload is around 50 kbps; the best I ever had was 106 kbps. Mostly getting around 260 down is pretty terrible in my opinion (nearly unusable), but obviously, that isn't as slow as some of you have reported. So whatcha think? Does the fact that I got 532 one time imply the phone is ok, and my area is just crap?

For me, with all my apps and configuration, it takes several days to get it all the way I want. When it comes to resetting, I totally appreciate EarlyMon's wisdom of "might as well do it now", but I'm not sure I want to try it just to "see what happens" ("it would probably fix it" would make it easier to stomach for me).

Thanks!
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Old June 30th, 2011, 04:35 PM   #137 (permalink)
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I'm wondering what you guys think... do I have a ("the") problem, or just bad coverage? Using speedtest.net, my median download is around 260 kbps. The best I ever got was 532 though (but that was only 1 time out of 20 and I never got it again). My median upload is around 50 kbps; the best I ever had was 106 kbps. Mostly getting around 260 down is pretty terrible in my opinion (nearly unusable), but obviously, that isn't as slow as some of you have reported. So whatcha think? Does the fact that I got 532 one time imply the phone is ok, and my area is just crap?

For me, with all my apps and configuration, it takes several days to get it all the way I want. When it comes to resetting, I totally appreciate EarlyMon's wisdom of "might as well do it now", but I'm not sure I want to try it just to "see what happens" ("it would probably fix it" would make it easier to stomach for me).

Thanks!
Remember - speedtest is an approximation on a good day. So far, your results suggest your 3G is ok, just variable for your area (normal).

You might want to visit next the method linked at the bottom of the OP to move off of the Sprint proxies.
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Old June 30th, 2011, 06:26 PM   #138 (permalink)
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Remember - speedtest is an approximation on a good day. So far, your results suggest your 3G is ok, just variable for your area (normal).

You might want to visit next the method linked at the bottom of the OP to move off of the Sprint proxies.
Thanks EarlyMon! I just might do that. I tried speakeasy too (which is who I usually use on my PC; they seem to be pretty consistent/reliable for me) and I'm getting a fairly consistent 400 kbps or so, making me feel much better.

The first time I thought something was wrong was in the parking lot at Carl's Jr. (Hardee's on the east coast) and was using their "check-in" app to spin "The Wheel of Awesome". It said "Loading" for, literally, 5 minutes while I waited for the Wheel of Awesome to load. Then, I discovered this thread and thought "uh oh". Thankfully, I'm on WiFi 95% of the time (I don't get out much), because the 3G is MUCH slower than what I ever had at T-Mobile.
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Old June 30th, 2011, 06:41 PM   #139 (permalink)
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I dunno man. Those are some pretty low speeds to get consistently. Try testing the speeds in different locations.
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Old June 30th, 2011, 07:10 PM   #140 (permalink)
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I dunno man. Those are some pretty low speeds to get consistently. Try testing the speeds in different locations.
I agree, I just wasn't sure if it was Sprint (I'm new to Sprint) or a borked phone. I'll probably be out and about this weekend and will give it a whirl. It's pretty painful, I feel like all I'm missing are the screetching, dial-up modem sound effects. ;-)
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Old June 30th, 2011, 07:43 PM   #141 (permalink)
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Let's not wear the rose colored glasses here - Sprint is a great service. BUT - like all carriers, it is NOT good at giving consistently great coverage in all states, cities or neighborhoods.

Maybe Sprint just won't be up to your needs where you live. Major bummer, but it happens.

If that's the case, but you still like the 3vo, take heart - a GSM version with T-Mobile frequencies has been put through the FCC recently. No promises, but it's possible we'll be seeing the 3vo not just in Europe and Canada, could come to the other smaller carrier as well.

If your web loading is universally atrocious (go by that, you've suffered enough speedtest madness) compared to what friends' phones can do in your neighborhood on other carriers, then maybe you'll have to bite the bullet and look elsewhere.

Last thing I'm trying to do is rain on the great loyalty you're showing, but neither do I want you misled just because our mileage varies - honesty being the best policy here at AF.

Go to Sprint, tell them you're unhappy to the point of not keeping the service, please give me a new 3vo to try to be sure - it couldn't hurt.
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Old July 1st, 2011, 08:04 PM   #142 (permalink)
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I would recommend anyone having 3g issues to have the phone checked out at the Sprint Store.

Thanks to EarlyMon's posting I took my phone into a Sprint store to have my phone checked due to poor 3G connectivity. My Speedtest scores were usually around 80-120K download and I usually closed the app before it would finish uploads because it took too long. I did the various hardware resets etc...ended up being bad hardware (probably the antenna). I ended up with a new phone.

Just wanted to say thanks for posting your issues EarlyMon...I probably would have struggled had I not thought of there being a hardware issue. I wonder how often this is happening though.

One other thing...Sprint's customer service was great through the whole thing. Thought I'd say that since most people tend to highlight negative encounters.
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Old July 2nd, 2011, 11:08 PM   #143 (permalink)
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Moved post to http://androidforums.com/htc-evo-3d/365837-official-solution-pending-change-your-vocoder-settings-improve-voice-quality.html
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Old July 2nd, 2011, 11:10 PM   #144 (permalink)
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My 3vo is getting max 126 download and even worse upload. Four people in my family have EVO 4g, they are consistently getting close to 1 mbs and similar uploads. Tried the proxy fix and everything. My speeds are typically better where I live, but are horrible this holiday weekend. Could it be the towers here don't like the 3vo, or should I exchange the phone?

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Old July 2nd, 2011, 11:17 PM   #145 (permalink)
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Converged your posts here, see 2nd post in this thread.
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Old July 2nd, 2011, 11:59 PM   #146 (permalink)
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If I've got 2-3 bars at most while performing the Speedtest using 3G, would the following results be good, average, or bad?

Ping: 116ms
DL: 0.98 Mbps
UL: 0.52 Mbps

I'm not sure what "good" would be for 3G in my area (east of Indy.)

My WiFi results:
Ping: 62 ms
DL: 6.18 Mbps
UL: 0.46 Mbps

Odd that my WiFi upload speeds are slower than my 3G... haha
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Old July 3rd, 2011, 01:07 AM   #147 (permalink)
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thelonewizard Those are good indicators of good phone, good services.

They're not absolutes so don't sweat the upload differences.
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Old July 3rd, 2011, 08:32 AM   #148 (permalink)
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Originally Posted by thelonewizard View Post
If I've got 2-3 bars at most while performing the Speedtest using 3G, would the following results be good, average, or bad?

Ping: 116ms
DL: 0.98 Mbps
UL: 0.52 Mbps

I'm not sure what "good" would be for 3G in my area (east of Indy.)

My WiFi results:
Ping: 62 ms
DL: 6.18 Mbps
UL: 0.46 Mbps

Odd that my WiFi upload speeds are slower than my 3G... haha
Those are some good 3G results.

Do some speed tests on your laptop through your wifi. Your 3vo should have similar results to your laptop.
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Old July 3rd, 2011, 02:40 PM   #149 (permalink)
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Alright, thanks guys. I wasn't sure what "good" speeds were. I wasn't having any problems, I just wanted to make sure there wasn't anything slowing me down.
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Old July 4th, 2011, 12:25 AM   #150 (permalink)
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Well, after a week of atrocious 3G speeds (250 kbps, which isn't nearly as bad as some of the numbers posted here), suddenly (yesterday) everything inexplicably started speeding up. Now, I'm getting a solid 800 kbps+. I have to wonder if maybe they performed some sort of network/hardware maintenance in my area..? Consistent 250 for a week, and now seemingly consistent 800+. Strange. 800 isn't the best in the world, to be sure; but it's certainly livable (indeed, it's a noticably faster than my previous T-Mobile account). Thank goodness I didn't have to start from scratch with my phone again, I think I'd cry! haha
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